Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 11 projectsCorporate Technologies is a managed IT services provider that offers comprehensive IT support, infrastructure management, and cybersecurity solutions. Clients consistently praise their responsiveness, professionalism, and ability to meet project deadlines, with approximately 90% of reviews highlighting their effective communication and timely problem resolution. They are recognized for their knowledgeable staff and customized solutions, making them a valuable partner in enhancing operational efficiency.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$1,000+$100 - $149 / hr2 - 9
Services provided
IT managed services company Computer Repair Sydney specializes in IT managed services and IT strategy consulting. They were established in 2016.
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$1,000+$50 - $99 / hr2 - 9Piņķi, Latvia
Services provided
Tenderate SIA is a small Piņķi, Latvia-based CRM consulting and SI company. The team provides CRM consulting and SI and IT strategy consulting.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$5,000+$50 - $99 / hr2 - 9
Services provided
DPO Associates is a Cybersecurity company. The small Heusden-Zolder, Belgium-based team specializes in Cybersecurity and other IT consulting and SI. The firm was founded in 2017.
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$5,000+$150 - $199 / hr2 - 9Tallmadge, OH
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Work Horse Integrations, an IT strategy consulting company, is based in Tallmadge, Ohio. The team focuses on IT strategy consulting and BI & big data consulting & SI.
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$1,000+$50 - $99 / hr2 - 9
Services provided
Founded in 2010, Star X Consulting is an IT managed services company. The small team provides IT managed services and IT strategy consulting.
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$1,000+$25 - $49 / hr2 - 9
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Tech Zoma is an IT strategy consulting company. In Wah, Pakistan, their small team offers IT strategy consulting and IT managed services. The agency was launched in 2025.
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Undisclosed$25 - $49 / hr2 - 9London, England
Services provided
Founded in 2007, PC Macgicians is a SEO agency. The team provides Search Engine Optimization and Web Design.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$5,000+$50 - $99 / hr2 - 9Paris, France
Services provided
ASC Digital is a CRM consulting and SI company. Founded in 2024, the firm is located in Paris, France. Their services include CRM consulting and SI and IT strategy consulting.
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$10,000+$200 - $300 / hr2 - 9
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Misterdata is a Troy, Michigan-based IT strategy consulting company. They specialize in IT strategy consulting and BI & big data consulting & SI and were launched in 2025.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$5,000+$50 - $99 / hr2 - 9
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Insurmatics Inc. Is a web design agency. Their small team is based in Brampton, Canada. Their services include Web Design and Cybersecurity.
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$5,000+$50 - $99 / hr2 - 9
Services provided
Vanilla Innovations, Inc. Is a Market Research company founded in 2019. Their team offers Market Research and IT strategy consulting.
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$1,000+$50 - $99 / hr2 - 9
Services provided
Servikus is a small New York, New York-based DevOps Managed Services company. The team specializes in DevOps Managed Services and IT managed services.
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$1,000+$25 - $49 / hr2 - 9Asaba, Nigeria
Services provided
Haskade, an IT strategy consulting company, was launched in 2021. Based in Asaba, Nigeria, the team offers IT strategy consulting and other IT consulting and SI.
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UndisclosedUndisclosed2 - 9Singapore, Singapore
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Connect Vision Pte Ltd is a video production agency. Their small team is headquartered in Singapore, Singapore and focuses on Video Production and Broadcast Video. The agency was founded in 2020.
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$5,000+< $25 / hr10 - 49Rivas-Vaciamadrid, Spain
Services provided
Indicus Software is a web design company. The Rivas-Vaciamadrid, Spain-based firm focuses on Web Design and IT strategy consulting.
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$10,000+UndisclosedFreelancerChesapeake, VA
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Edge Point Group LLC is an IT strategy consulting company. Launched in 2025, the company is in Chesapeake, Virginia. Their team provides IT strategy consulting and Cybersecurity.
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$1,000+< $25 / hr50 - 249Nashik, India
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Hiray Media and Technology Pvt Ltd, a Back Office Outsourcing company, was founded in 2015. The team offers Back Office Outsourcing and ERP consulting and SI.
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Undisclosed< $25 / hr10 - 49Nairobi, Kenya
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Team Web Africa is a website development firm based in Nairobi, Kenya. They focus on Web Development and E-Commerce Development and were founded in 2014.
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$25,000+$25 - $49 / hr10 - 49
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See all 1 projectsDesuvit specializes in developing mixed reality games and utilizes technologies such as Microsoft and Azure. The company consistently delivers high-quality work ahead of schedule, with notable strengths in communication and cooperation. Clients appreciate Desuvit's effective project management and willingness to accommodate amendments, making them a reliable partner for complex projects.
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$1,000+Undisclosed10 - 49Argenteuil, France
Services provided
ST Engineering Antycip, a custom software development firm, provides Custom Software Development and AR/VR development. The firm is headquartered in Argenteuil, France and Saronno, Italy.
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$1,000+$25 - $49 / hr10 - 49Szczepańcowa, Poland
Services provided
Infosoftware Polska Ltd. Is an IoT development company. Established in 2010, the agency is based in Szczepańcowa, Poland. Their services include IoT development and IT staff augmentation.
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$10,000+$100 - $149 / hr10 - 49Fort Lauderdale, FL
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Founded in 2021, Amira Labs is a cloud consulting & SI company. The team offers cloud consulting & SI and Custom Software Development and is located in Fort Lauderdale, Florida.
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$1,000+$50 - $99 / hr50 - 249Lahore, Pakistan
Services provided
Regbits Private Limited is a mobile app development firm. The midsize Lahore, Pakistan-based team focuses on Mobile App Development and cloud consulting & SI. The company was launched in 2017.
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$1,000+$25 - $49 / hr10 - 49Ahmedabad, India
Services provided
Prisom Technology LLP is an app development company. Founded in 2013, the firm is headquartered in Ahmedabad, India. Their team offers Mobile App Development and UX/UI Design.
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$5,000+$25 - $49 / hr10 - 49Hanoi, Vietnam
Services provided
HACHINET SOFTWARE is a Hanoi, Vietnam-based website development firm. They offer Web Development and Mobile App Development.
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$5,000+$25 - $49 / hr2 - 9Bengaluru, India
Services provided
Pragum, a branding firm, was launched in 2019. The agency offers Branding and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Lalitpur, Nepal
Services provided
Tigg is a small cloud consulting & SI and Accounting company. Established in 2019, the team offers cloud consulting & SI and Accounting.
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$25,000+$50 - $99 / hr2 - 9Erlensee, Germany
Services provided
Founded in 2010, Blue IT Systems is a small Erlensee, Germany-based custom software development firm. Their team provides Custom Software Development and Web Development.
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UndisclosedUndisclosed10 - 49Collingwood, Australia
Services provided
ERP consulting and SI company OneKloudX was founded in 2019. The team provides ERP consulting and SI and is headquartered in Collingwood, Australia.
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$5,000+< $25 / hr10 - 49Kolkata, India
Services provided
In Kolkata, India, Digicandy Technologies Private Limited is a big data company. The team provides BI & big data consulting & SI and Content Marketing.
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$1,000+< $25 / hr10 - 49Ilford, England
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See all 1 projectsBestech Private Ltd : Pay Less For More ⭐ Profile Info: ✅ 200+ successfully completed projects ✅ 15+ years experience in IT Services and Solutions ✅ 50+ skilled
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Undisclosed$50 - $99 / hr2 - 9Dar es Salaam, Tanzania
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Tembosoft Limited is an IT strategy consulting company. The Dar es Salaam, Tanzania-based firm was founded in 2021. Their services include IT strategy consulting and Corporate Photography.
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$50,000+$100 - $149 / hr10 - 49North Vancouver, Canada
Services provided
IT strategy consulting company IncrementOne is located in North Vancouver, Canada. They specialize in IT strategy consulting and Business Consulting and were launched in 2020.
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UndisclosedUndisclosed10 - 49Scottsdale, AZ
Services provided
Located in Scottsdale, Arizona, Phoenix Cyber is a Cybersecurity company. Their services include Cybersecurity and IT strategy consulting.
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$5,000+Undisclosed10 - 49Noida, India
Services provided
Allied Boston Consultants Pvt. Ltd. Is a Cybersecurity company. Based in Noida, India, the company was founded in 2000. Their services include Cybersecurity and Compliance Consulting.
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$1,000+$25 - $49 / hr10 - 49Kyiv, Ukraine
Services provided
Founded in 2007, Onlyplay is a Blockchain company. The team focuses on Blockchain and Mobile App Development.
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$1,000+$25 - $49 / hr50 - 249Ahmedabad, India
Services provided
Tech Astha is a website development company headquartered in Ahmedabad, India. They focus on Web Development and Custom Software Development.
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$5,000+$25 - $49 / hr50 - 249Bengaluru, India
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Midsize IT strategy consulting company iOSYS Software, is headquartered in Bengaluru, India. The team focuses on IT strategy consulting and Web Development.
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Undisclosed< $25 / hr2 - 9
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Cybknow Technologies PVT LTD, a Cybersecurity company, was launched in 2025. The team specializes in Cybersecurity and Application Testing.
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UndisclosedUndisclosed50 - 249Wilmington, DE
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See all 1 projectsDynamic Netsoft is a leading Microsoft Dynamics 365 implementation and ERP Consulting services company. Over the past decade, we have been helping customers transform their business processes and
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$1,000+$25 - $49 / hr50 - 249Mumbai, India
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Pulse Solutions is a website development firm. In Mumbai, India and Denver, Colorado, the company was launched in 1997. Their services include Web Development and Mobile App Development.
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UndisclosedUndisclosed50 - 249City of London, England
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Established in 2012, Huble Digital is a Marketing Strategy company. The midsize team specializes in Marketing Strategy and Social Media Marketing.
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$1,000+< $25 / hr50 - 249Surat, India
Services provided
See all 1 projectsVotiko offers social media management, marketing, content creation, design, and research services. Reviews emphasize their effective communication, result-oriented approach, and ability to significantly increase sales and social media engagement. Clients commend Votiko's responsiveness and the value they provide, noting positive outcomes within a few months despite initial adjustment periods.
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$1,000+< $25 / hr50 - 249Chandigarh, India
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Webroot Technologies, a social media marketing company, was launched in 2010. They focuses on Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Nagpur, India
Services provided
SEO services firm Gravitech Dreams was established in 2021. The team specializes in Search Engine Optimization and Web Design.
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$5,000+$25 - $49 / hr50 - 249Hillsborough Township, NJ
Services provided
Launched in 2005, DesIDEA Software Technologies Pvt Ltd is an ERP consulting and SI company. The team provides ERP consulting and SI and Custom Software Development.
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$5,000+$50 - $99 / hr2 - 9Łapy, Poland
Services provided
Located in Łapy, Poland, Aseity is a small IT strategy consulting company. The team provides IT strategy consulting and Custom Software Development.
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$5,000+$100 - $149 / hr10 - 49Millersville, MD
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DataLink Interactive, Inc. Is an IT strategy consulting company based in Millersville, Maryland. Founded in 1993, the team focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49Schaumburg, IL
Services provided
Interstate Technologies is a small Schaumburg, Illinois-based IT strategy consulting company. The team provides IT strategy consulting and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Wilmington, DE
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IT strategy consulting company TABI GROUP focuses on IT strategy consulting and IT managed services. They were established in 2013.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.9/40.018.6/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249Astana, Kazakhstan
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
85% IT Consulting15% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.1/40.016/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.