Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider specializing in IT support, server management, and cybersecurity solutions. Their reviews are overwhelmingly positive, with approximately 90% of clients highlighting their responsiveness, professionalism, and technical expertise. Many clients appreciate their proactive approach to IT management and the seamless transitions they facilitate, with nearly 70% noting improvements in efficiency and system reliability.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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UndisclosedUndisclosed2 - 9Cambridge, MA
Services provided
Integration Required, LLC is a Cambridge, Massachusetts-based data analytics company. They focus on BI & big data consulting & SI and Custom Software Development.
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UndisclosedUndisclosed2 - 9Lexington, MA
Services provided
Xprdata, a business intelligence company, is headquartered in Lexington, Massachusetts. They provide BI & big data consulting & SI.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 60 projectsLeobit is a software development company specializing in AI and mobile application solutions, catering to diverse industry needs such as FinTech, IoT, and digital marketing. Reviews consistently praise their technical expertise, strategic partnership approach, and on-time delivery, with 100% of feedback highlighting their reliability and effective communication. Leobit’s ability to adapt to changing requirements and offer innovative solutions is universally recognized by their clients.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT solutions provider specializing in custom software development, cloud services, and IT support, with projects including Azure migrations and custom portal development. Reviews indicate a high level of client satisfaction, with 90% praising their project management, expertise, and responsiveness. Clients commend their ability to deliver tailored solutions while maintaining excellent communication and support.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed50 - 249
Services provided
TMG Business Management Solutions is a midsize business intelligence company. Launched in 2013, the team provides BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Carmel, IN
Services provided
Clinical Architecture is a business intelligence company. Launched in 2007, the agency is based in Carmel, Indiana. Their services include BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Carmel, IN
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Business intelligence company Metamor Systems is in Carmel, Indiana. Their services include BI & big data consulting & SI and Custom Software Development.
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UndisclosedUndisclosed2 - 9Cookeville, TN
Services provided
In Cookeville, Tennessee, Petkevich Enterprises, LLC is a business intelligence company. They provide BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Jeffersonville, IN
Services provided
IQpack is a Packaging Design company. Founded in 2019, the team offers Packaging Design and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
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UndisclosedUndisclosed10 - 49Nashville, TN
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Small big data analytics company Rachel and Winfree Consulting , is located in Nashville, Tennessee. The team offers BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49City of London, England
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Start with Data is a big data company. Headquartered in City of London, England, their team focuses on BI & big data consulting & SI and Branding.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 41 projectsAccedia is a software development company with a strong focus on custom application development, integration, and IT project management. The firm is consistently praised for its project management excellence, timely delivery, and ability to integrate smoothly with client teams. Approximately 100% of reviewers highlight Accedia's technical expertise and adaptability, while 85% note their proactive communication and strategic alignment with client goals, leading to significant operational improvements and client satisfaction.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
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UndisclosedUndisclosed10 - 49Noisy-le-Grand, France
Services provided
Layer Data is a small business intelligence company. Established in 2020, the team provides BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Agrate Brianza, Italy
Services provided
GMDE is a small big data company headquartered in Agrate Brianza, Italy. The team focuses on BI & big data consulting & SI and Graphic Design.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 37 projectsDreamix is a versatile software development company specializing in custom software solutions, data management platforms, and DevOps services. Approximately 100% of reviewers praise their technical expertise, timely delivery, and exceptional communication. The company is noted for its strong cultural fit and value for cost, with no significant areas for improvement mentioned by clients.
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 40 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is an IT outsourcing and staff augmentation company, offering high-quality engineering talent and seamless collaboration. Reviewers highlight their reliability, professionalism, and strong cultural alignment, with 100% positive feedback emphasizing their prompt communication and successful project management. Clients appreciate their ability to enhance hiring processes and deliver cost-effective solutions, with no noted areas for improvement.
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UndisclosedUndisclosed50 - 249Bègles, France
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Thélio is a data analytics company launched in 2011. Their team offers BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Roma, Italy
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AboutDataGovernance is a data analytics company. They specialize in BI & big data consulting & SI and were launched in 2015.
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UndisclosedUndisclosed2 - 9Littleton, CO
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BK Software Development LLC is a software development company. They are located in Littleton, Colorado. Their team focuses on Custom Software Development and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Denver, CO
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Headquartered in Denver, Colorado, Conduit Resources is a business intelligence company. The team offers BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Portland, OR
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VizIQ is a big data company. They are in Portland, Oregon and have small team. Their team offers BI & big data consulting & SI and Business Consulting.
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UndisclosedUndisclosed2 - 9Eugene, OR
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Data by Design, LLC is a data analytics company. Based in Eugene, Oregon, the company was launched in 1992. Their services include BI & big data consulting & SI and Custom Software Development.
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UndisclosedUndisclosed2 - 9
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Able Ventures is a data analytics company. Based in Portland, Oregon, the agency was established in 2011. Their services include BI & big data consulting & SI and Custom Software Development.
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UndisclosedUndisclosed50 - 249Malvern, PA
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EXTEDO is a big data analytics company. They were founded in 2003, and their services include BI & big data consulting & SI and Corporate Training & Coaching.
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UndisclosedUndisclosed2 - 9Havertown, PA
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D2Strategy is a big data company. The small Havertown, Pennsylvania-based team specializes in BI & big data consulting & SI and Web Development. The agency was launched in 2015.
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UndisclosedUndisclosed50 - 249Creve Coeur, MO
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Amitech Solutions is a big data analytics company. Launched in 1999, the firm is in Creve Coeur, Missouri. Their services include BI & big data consulting & SI and IoT development.
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UndisclosedUndisclosed2 - 9Florissant, MO
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BBAT Technologies & Digital Services, LLC is a branding agency. The team focuses on Branding and Social Media Marketing, and the firm is in Florissant, Missouri.
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UndisclosedUndisclosed2 - 9Minneapolis, MN
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VirtualZ Computing is a big data analytics company. Founded in 2018, the firm provides BI & big data consulting & SI and Artificial Intelligence.
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UndisclosedUndisclosed2 - 9Wayne, PA
Services provided
Big data company Patriot Direct, Inc. Was launched in 2011. The team provides BI & big data consulting & SI and Web Development and is located in Wayne, Pennsylvania.
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UndisclosedUndisclosed10 - 49
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NorthFind Management is a data analytics company founded in 2012. Their services include BI & big data consulting & SI and Commercial Financing.
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UndisclosedUndisclosed10 - 49Montreuil, France
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KHIPLUS is a small data analytics company. They offer BI & big data consulting & SI and Artificial Intelligence and were founded in 1985.
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UndisclosedUndisclosed2 - 9
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MetaMeta Consulting is a small Black Rock, Connecticut-based Content Marketing company. Their services include Content Marketing and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Shawnee, KS
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Founded in 2012, Invergence Inc is a big data analytics company. The company focuses on BI & big data consulting & SI and Business Consulting.
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UndisclosedUndisclosed2 - 9
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Data analytics company and AI company NodeRelate was founded in 2018. The company offers BI & big data consulting & SI and Artificial Intelligence, and is small.
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UndisclosedUndisclosed2 - 9Phoenix, AZ
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Established in 2023, DataGence, a small big data analytics company, is headquartered in Phoenix, Arizona. Their services include BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Elkridge, MD
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Data analytics company YRC Software is based in Elkridge, Maryland. They offer BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Gaithersburg, MD
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Data analytics company and custom software development company Tricon Solutions LLC was established in 2015. The firm provides BI & big data consulting & SI and Custom Software Development.
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UndisclosedUndisclosed2 - 9
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House 47 is a branding company in Los Angeles, California. Founded in 2015, the team specializes in Branding and Market Research.
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UndisclosedUndisclosed10 - 49
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DSTC, LLC, a big data analytics company, was established in 2009. They specializes in BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249London, England
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SMP (Simpson Mahoney Parrock Limited) is a London, England-based Ecommerce Marketing company. Their services include Ecommerce Marketing and Market Research.
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UndisclosedUndisclosed50 - 249Naperville, IL
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Netra Technologies is a Naperville, Illinois-based business intelligence company. Founded in 1998, the team offers BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Chicago, IL
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Launched in 1987, Primera Engineers, Ltd. Is a data analytics company. The midsize team provides BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Chicago, IL
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Behaim ITS Inc. Is a data analytics company. Their small team of employees is located in Chicago, Illinois and Chicago, Illinois. Their team specializes in BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Huntersville, NC
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Launched in 2018, Delivered Fresh Marketing, LLC is a Market Research company. The team focuses on Market Research and Content Marketing and is headquartered in Huntersville, North Carolina.
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UndisclosedUndisclosed10 - 49Royal Oak, MI
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Foundry 360 is a Market Research company. Launched in 2019, the team provides Market Research and Content Marketing. The firm is located in Royal Oak, Michigan and New York, New York.
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UndisclosedUndisclosed2 - 9Mason, OH
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Synapz Marketing, LLC is a Direct Marketing company. Their small team is located in Mason, Ohio and focuses on Direct Marketing and Market Research. The agency was founded in 2017.
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UndisclosedUndisclosed2 - 9Jacksonville, FL
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Founded in 2023, Django Consultants is a small Generative AI company. Their team focuses on Generative AI and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Miami, FL
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Mergemega is an AI company established in 2021. The small team offers Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Gainesville, FL
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Business intelligence company and Sales Outsourcing company Intoli was launched in 2015. The team offers BI & big data consulting & SI and Sales Outsourcing and is in Gainesville, Florida.
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UndisclosedUndisclosed2 - 9Virginia Gardens, FL
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Based in Virginia Gardens, Florida, Amano Social is a small social media marketing agency. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Miami, FL
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Data analytics company and artificial intelligence company Spidey Scrape focuses on BI & big data consulting & SI and Artificial Intelligence. They were launched in 2020.
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UndisclosedUndisclosed10 - 49Austin, TX
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SerpApi, a big data company, was founded in 2017. The small team provides BI & big data consulting & SI and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49San Antonio, TX
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IPBurger.com, a small business intelligence company, is located in San Antonio, Texas. The team specializes in BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Houston, TX
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Spindletop Digital LLC is a small big data company. Established in 2022, the team provides BI & big data consulting & SI and Blockchain.
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UndisclosedUndisclosed2 - 9
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Metto Studio is a small Product Design company in Austin, Texas. Their services include Product Design and Web Development.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.7/40.019/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.3/40.020/20 Reviews8.3/10 Clients & Experience8.1/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.6/40.019/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr250 - 999Gliwice, Poland
Ability to deliver
39.1/40.019.2/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34.8/40.017.6/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.9/40.018.2/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.