Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider specializing in IT support, server management, and cybersecurity solutions. Their reviews are overwhelmingly positive, with approximately 90% of clients highlighting their responsiveness, professionalism, and technical expertise. Many clients appreciate their proactive approach to IT management and the seamless transitions they facilitate, with nearly 70% noting improvements in efficiency and system reliability.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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UndisclosedUndisclosed10 - 49Merrillville, IN
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Think Tank NTG, an IT managed services company, is headquartered in Merrillville, Indiana. They specialize in IT managed services and were launched in 1990.
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UndisclosedUndisclosed10 - 49
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Tier5 LLC is an IT managed services and IT staff augmentation company. The Lexington, Indiana-based firm specializes in IT managed services and IT staff augmentation.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 60 projectsLeobit is a software development company specializing in AI and mobile application solutions, catering to diverse industry needs such as FinTech, IoT, and digital marketing. Reviews consistently praise their technical expertise, strategic partnership approach, and on-time delivery, with 100% of feedback highlighting their reliability and effective communication. Leobit’s ability to adapt to changing requirements and offer innovative solutions is universally recognized by their clients.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT solutions provider specializing in custom software development, cloud services, and IT support, with projects including Azure migrations and custom portal development. Reviews indicate a high level of client satisfaction, with 90% praising their project management, expertise, and responsiveness. Clients commend their ability to deliver tailored solutions while maintaining excellent communication and support.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Bakerfield Solutions is a small Indianapolis, Indiana-based IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Fishers, IN
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Binary Star, an IT managed services company, provide IT managed services. They were launched in 2013.
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UndisclosedUndisclosed50 - 249
Services provided
Inter Technologies Corporation, an IT managed services company, was established in 2000. The company provides IT managed services.
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UndisclosedUndisclosed10 - 49Fort Wayne, IN
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Source One Solutions is an IT managed services company launched in 1998. Located in Fort Wayne, Indiana, the team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49Fort Wayne, IN
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Northern Apex is an IT managed services company. Their team is in Fort Wayne, Indiana and provides IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
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UndisclosedUndisclosed10 - 49
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ENTAP, Inc. Is an Indianapolis, Indiana-based IT managed services company. Established in 2004, the team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49Fort Wayne, IN
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IT managed services company Vision Dealer Solutions was launched in 2001. The company offers IT managed services, and is small.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 41 projectsAccedia is a software development company with a strong focus on custom application development, integration, and IT project management. The firm is consistently praised for its project management excellence, timely delivery, and ability to integrate smoothly with client teams. Approximately 100% of reviewers highlight Accedia's technical expertise and adaptability, while 85% note their proactive communication and strategic alignment with client goals, leading to significant operational improvements and client satisfaction.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
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UndisclosedUndisclosed10 - 49Fort Wayne, IN
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Based in Fort Wayne, Indiana, MainStay Solutions is an IT managed services company. Launched in 2005, the team offers IT managed services.
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UndisclosedUndisclosed10 - 49Foraker, IN
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Small IT managed services company Blue Star IT Services & Solutions, is based in Foraker, Indiana. Their services include IT managed services.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 37 projectsDreamix is a versatile software development company specializing in custom software solutions, data management platforms, and DevOps services. Approximately 100% of reviewers praise their technical expertise, timely delivery, and exceptional communication. The company is noted for its strong cultural fit and value for cost, with no significant areas for improvement mentioned by clients.
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 40 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is an IT outsourcing and staff augmentation company, offering high-quality engineering talent and seamless collaboration. Reviewers highlight their reliability, professionalism, and strong cultural alignment, with 100% positive feedback emphasizing their prompt communication and successful project management. Clients appreciate their ability to enhance hiring processes and deliver cost-effective solutions, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49Evansville, IN
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Established in 1983, Automated Office Solutions is a small IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Technology Partnership Group is an IT managed services company. The Indianapolis, Indiana-based agency was launched in 1992. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Evansville, IN
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Pinnacle Computer Services is a small IT managed services company. Established in 1988, the team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49
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Small IT managed services and IT staff augmentation company Lucca Consulting Group, Inc., is headquartered in Whiteland, Indiana. The team focuses on IT managed services and IT staff augmentation.
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UndisclosedUndisclosed50 - 249Indianapolis, IN
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Phoenix Data Corporation is an Indianapolis, Indiana-based IT managed services company. The team provides IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Tronitech is an IT managed services company. Headquartered in Indianapolis, Indiana, the company provides IT managed services.
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UndisclosedUndisclosed10 - 49La Porte, IN
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Based in La Porte, Indiana, Qubit Networks is an IT managed services company. They offer IT managed services and were founded in 2013.
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UndisclosedUndisclosed10 - 49Greenfield, IN
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In Greenfield, Indiana, Sonicu is a small IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49
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Publir, an IT managed services company, was launched in 2011. The small team provides IT managed services.
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UndisclosedUndisclosed10 - 49Lafayette, IN
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Small IT managed services company Cardinal Copier Solutions, is located in Lafayette, Indiana. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49
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Founded in 2004, Mainstream Fiber Networks is an IT managed services company. The team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49Auburn, IN
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Established in 1952, Mid-City Office Systems, Inc is an IT managed services company. The small team provides IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Quantumlytix, an IT managed services company, is headquartered in Indianapolis, Indiana. They focus on IT managed services and were launched in 2010.
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UndisclosedUndisclosed10 - 49New Haven, IN
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G6 Communications, LLC is an IT managed services company. Located in New Haven, Indiana, the agency was founded in 2007. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Elkhart, IN
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Founded in 2017, Prime Vector Inc, a small IT managed services company, is in Elkhart, Indiana. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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CMB Solutions, Inc is an IT managed services company. Based in Indianapolis, Indiana, the company was launched in 2009. Their team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49South Bend, IN
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IT managed services company Inventous LLC was launched in 2012. The team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49
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Privacy Data Systems is an IT managed services company headquartered in Greenwood, Indiana. Established in 2006, the team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49Greenwood, IN
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Boyer Technologies is an IT managed services company. They provide IT managed services and are in Greenwood, Indiana.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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SpendBridge is an IT managed services company. Headquartered in Indianapolis, Indiana, their small team focuses on IT managed services. The agency was established in 2010.
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UndisclosedUndisclosed10 - 49Fishers, IN
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IT managed services company Offprem Technology is headquartered in Fishers, Indiana. The team specializes in IT managed services.
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UndisclosedUndisclosed50 - 249Indianapolis, IN
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Launched in 2010, Cloud Proven Networks is an IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Fort Wayne, IN
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Technology Specialists is an IT managed services company. The Fort Wayne, Indiana-based firm provides IT managed services.
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UndisclosedUndisclosed50 - 249Fishers, IN
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Founded in 2009, Key Cube, a midsize IT managed services and IT staff augmentation company, is located in Fishers, Indiana. Their services include IT managed services and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Bloomington, IN
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ProBleu, Inc is an IT managed services company. They are headquartered in Bloomington, Indiana and have small team. They specialize in IT managed services.
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UndisclosedUndisclosed50 - 249Atlanta, GA
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Mobilewalla is a midsize artificial intelligence firm. They focus on Artificial Intelligence and BI & big data consulting & SI and were launched in 2011.
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UndisclosedUndisclosed10 - 49Paris, France
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Business intelligence company and Recruiting company AssessFirst was founded in 2002. Headquartered in Paris, France, the team specializes in BI & big data consulting & SI and Recruiting.
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UndisclosedUndisclosed250 - 999Piscataway, NJ
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Centillionz is an IT managed services and IT staff augmentation company. They are located in Piscataway, New Jersey. Their team specializes in IT managed services and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Fairfield, NJ
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IT managed services company Moo IT Solutions is in Fairfield, New Jersey. Established in 2006, the team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49Cinnaminson, NJ
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Founded in 2008, Cognisoft Technologies LLC is a small Cinnaminson, New Jersey-based business intelligence company. Their team specializes in BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49București, Romania
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Union Consulting is an ERP consulting and SI company. Their small team is located in București, Romania. Their services include ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Orland Park, IL
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Premier Systems is an IT managed services company based in Orland Park, Illinois. Their services include IT managed services and IT staff augmentation.
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UndisclosedUndisclosed10 - 49București, Romania
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System Innovation Romania is an ERP consulting and SI company. Headquartered in București, Romania, the team focuses on ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Shenzhen, China
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Headquartered in Shenzhen, China, Cloudaxis is a custom software development company. They specialize in Custom Software Development and IT managed services.
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UndisclosedUndisclosed2 - 9Worcester, MA
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Comportz Technologies is a graphic design company. They specialize in Graphic Design and IT managed services and are in Worcester, Massachusetts.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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Strategic Link is an Accounting company located in Atlanta, Georgia. They focus on Accounting and IT managed services and were founded in 2005.
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UndisclosedUndisclosed10 - 49Albuquerque, NM
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Small IT managed services company Ardham Technologies, is based in Albuquerque, New Mexico. The team focuses on IT managed services.
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UndisclosedUndisclosed250 - 999Milton, GA
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ProCom Consulting, Inc., a Business Consulting company, was founded in 1999. The team provides Business Consulting and Digital Strategy and is located in Milton, Georgia and Tallahassee, Florida.
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UndisclosedUndisclosed2 - 9Fairview, NJ
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Quest Technologies NJ is a small IT managed services company in Fairview, New Jersey. Their services include IT managed services.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.9/40.019.2/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.3/40.020/20 Reviews8.3/10 Clients & Experience8.1/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.6/40.019/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr250 - 999Gliwice, Poland
Ability to deliver
39.1/40.019.2/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34.8/40.017.6/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.9/40.018.2/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.