Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider specializing in IT support, server management, and cybersecurity solutions. Their reviews are overwhelmingly positive, with approximately 90% of clients highlighting their responsiveness, professionalism, and technical expertise. Many clients appreciate their proactive approach to IT management and the seamless transitions they facilitate, with nearly 70% noting improvements in efficiency and system reliability.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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UndisclosedUndisclosedFreelancer
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Blanke Advisors, an IT strategy consulting company, provide IT strategy consulting. They were founded in 2022.
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UndisclosedUndisclosed2 - 9
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Small IT strategy consulting company InteGreat IT , is based in Mt. Laurel, New Jersey. Their services include IT strategy consulting.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 60 projectsLeobit is a software development company specializing in AI and mobile application solutions, catering to diverse industry needs such as FinTech, IoT, and digital marketing. Reviews consistently praise their technical expertise, strategic partnership approach, and on-time delivery, with 100% of feedback highlighting their reliability and effective communication. Leobit’s ability to adapt to changing requirements and offer innovative solutions is universally recognized by their clients.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT solutions provider specializing in custom software development, cloud services, and IT support, with projects including Azure migrations and custom portal development. Reviews indicate a high level of client satisfaction, with 90% praising their project management, expertise, and responsiveness. Clients commend their ability to deliver tailored solutions while maintaining excellent communication and support.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
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Solana Technology, an IT strategy consulting company, is headquartered in Las Vegas, Nevada. They provide IT strategy consulting.
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UndisclosedUndisclosed10 - 49Charlotte, NC
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Taras Technology LLC is an IT strategy consulting company. Their small team is based in Charlotte, North Carolina. Their services include IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed2 - 9
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Located in Rzeszow, Poland, ITSM Software is a small IT strategy consulting company. The team offers IT strategy consulting.
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UndisclosedUndisclosed50 - 249Warszawa, Poland
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Founded in 1998, Efecte Plc, a midsize IT strategy consulting and Generative AI company, is in Warszawa, Poland and Espoo, Finland. Their team provides IT strategy consulting and Generative AI.
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UndisclosedUndisclosed250 - 999Kraków, Poland
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The Cloud People is a midsize IT strategy consulting company in Kraków, Poland and Oslo, Norway. Their services include IT strategy consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
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UndisclosedUndisclosed50 - 249Poznań, Poland
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In Poznań, Poland and Wrocław, Poland, SPOC is an IT strategy consulting company. They provide IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed2 - 9
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Based in Warsaw, Poland, ProviLogic is a small IT strategy consulting company. The team focuses on IT strategy consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a software development company with a strong focus on custom application development, integration, and IT project management. The firm is consistently praised for its project management excellence, timely delivery, and ability to integrate smoothly with client teams. Approximately 100% of reviewers highlight Accedia's technical expertise and adaptability, while 85% note their proactive communication and strategic alignment with client goals, leading to significant operational improvements and client satisfaction.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
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UndisclosedUndisclosed10 - 49Warszawa, Poland
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E-Xim IT is an IT strategy consulting company. Their small team is located in Warszawa, Poland and specializes in IT strategy consulting. The firm was launched in 2014.
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UndisclosedUndisclosed2 - 9
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PinnacleProcess Consulting is an IT strategy consulting company. Located in Seattle, Washington, the agency was founded in 2024. Their services include IT strategy consulting.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 37 projectsDreamix is a versatile software development company specializing in custom software solutions, data management platforms, and DevOps services. Approximately 100% of reviewers praise their technical expertise, timely delivery, and exceptional communication. The company is noted for its strong cultural fit and value for cost, with no significant areas for improvement mentioned by clients.
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 40 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is an IT outsourcing and staff augmentation company, offering high-quality engineering talent and seamless collaboration. Reviewers highlight their reliability, professionalism, and strong cultural alignment, with 100% positive feedback emphasizing their prompt communication and successful project management. Clients appreciate their ability to enhance hiring processes and deliver cost-effective solutions, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9Quilcene, WA
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IT strategy consulting company Epic Operations was founded in 2020. The company provides IT strategy consulting.
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UndisclosedUndisclosed2 - 9San Tan Valley, AZ
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BAMFER Consulting LLC is an IT strategy consulting company. Established in 2023, their team focuses on IT strategy consulting and Business Consulting.
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UndisclosedUndisclosed2 - 9
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RL Information Consulting LLC is a Scottsdale, Arizona-based IT strategy consulting company. Their services include IT strategy consulting.
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UndisclosedUndisclosed1,000 - 9,999Santa Clara, CA
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Apexon is a big data company. They are located in Santa Clara, California and have large team. Their services include BI & big data consulting & SI and IT managed services.
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UndisclosedUndisclosed50 - 249
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AAR Tech, an IT strategy consulting company, is based in Chicago, Illinois. They specialize in IT strategy consulting.
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UndisclosedUndisclosed50 - 249Park Ridge, IL
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Radian Compliance, LLC is an IT strategy consulting company. They provide IT strategy consulting and were established in 1983.
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UndisclosedUndisclosed50 - 249
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QwickSpark is an IT strategy consulting company. They were founded in 2021 and offer IT strategy consulting.
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UndisclosedUndisclosed50 - 249
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Established in 1979, Metafile Information Systems, Inc. Is a Robotics Process Automation company. The midsize team specializes in Robotics Process Automation and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9New Orleans, LA
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Cajun Coast Tech LLC is an IT strategy consulting company in New Orleans, Louisiana. The team offers IT strategy consulting.
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UndisclosedUndisclosed50 - 249Columbus, OH
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IT strategy consulting company TeamDynamix was founded in 2001. The midsize team provides IT strategy consulting.
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UndisclosedUndisclosed50 - 249Columbus, OH
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Global Lynx USA is an IT strategy consulting company. Founded in 1996, the agency focuses on IT strategy consulting.
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UndisclosedUndisclosed50 - 249Columbus, OH
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Sigital LLC is an IT strategy consulting company. Established in 2018, the company is located in Columbus, Ohio. Their team focuses on IT strategy consulting.
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UndisclosedUndisclosed10 - 49Toledo, OH
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RenTech IT is an IT strategy consulting company. Their small team is based in Toledo, Ohio. Their team offers IT strategy consulting.
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UndisclosedUndisclosed2 - 9
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Ohio River IT Solutions is an IT strategy consulting company. Established in 2018, the company is based in Shade, Ohio. Their team offers IT strategy consulting.
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UndisclosedUndisclosed50 - 249Columbus, OH
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IT strategy consulting company Maturix IT was established in 2019. The team offers IT strategy consulting and is located in Columbus, Ohio.
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UndisclosedUndisclosed10 - 49Dundalk, Ireland
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CelticQA Solutions, an Application Testing company, focuses on Application Testing and CRM consulting and SI. The agency is headquartered in Dundalk, Ireland and Kennesaw, Georgia.
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UndisclosedUndisclosed50 - 249Barangaroo, Australia
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Testpoint is an Application Testing company established in 2008. Headquartered in Barangaroo, Australia, the team offers Application Testing and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Bengaluru, India
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Qsome Technologies is an Application Testing company. Their team is based in Melbourne, Australia and Bengaluru, India. The agency provides Application Testing and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9
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IT strategy consulting and Application Testing company Less Stress QA Partners was established in 2023. The firm focuses on IT strategy consulting and Application Testing, and is small.
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UndisclosedUndisclosed10 - 49
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341 Global Consultants is a business intelligence company. The San Diego, California-based firm was founded in 2017. Their team offers BI & big data consulting & SI and IT managed services.
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UndisclosedUndisclosedFreelancerDavenport, FL
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Based in Davenport, Florida, James Ridgeway LLC is a small IT strategy consulting company. The team specializes in IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Orange, CA
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SQA² is an Application Testing company launched in 1997. The team offers Application Testing and IT strategy consulting and is in Orange, California.
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UndisclosedUndisclosed50 - 249Barcelona, Spain
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Itecor is an Application Testing company. The team is headquartered in Barcelona, Spain and Durango, Mexico, and their services include Application Testing and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Rockville, MD
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AEGIS.net, Inc. Is an IT strategy consulting company based in Rockville, Maryland. They focus on IT strategy consulting and Web Development and were founded in 1996.
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UndisclosedUndisclosed10 - 49Menlo Park, CA
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WireMock, a small API Development company, is in Menlo Park, California. The team provides API Development and cloud consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999Toronto, Canada
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Test Yantra Global is an Application Testing company. The firm is located in Toronto, Canada. Their team specializes in Application Testing and IT strategy consulting.
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UndisclosedUndisclosed2 - 9San Ramon, CA
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Dyzaro Digital and Cloud Performance, a cloud consulting & SI company, was launched in 2006. They specializes in cloud consulting & SI and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249San Jose, CA
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BetaSoft Inc. Is a cloud consulting & SI company. Their midsize team of employees is based in San Jose, California. Their team provides cloud consulting & SI and Application Testing.
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UndisclosedUndisclosed10 - 49Englewood, CO
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Small cloud consulting & SI and Application Testing company Nicman Group, is located in Englewood, Colorado and Clifton, New Jersey. The team offers cloud consulting & SI and Application Testing.
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UndisclosedUndisclosed10 - 49Rockwood, TX
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QA Test is an IT strategy consulting company. Their team is located in Rockwood, Texas and focuses on IT strategy consulting and Application Testing.
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UndisclosedUndisclosed2 - 9Round Rock, TX
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Kimputing is an Application Testing company. The team focuses on Application Testing and IT strategy consulting and is in Round Rock, Texas.
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UndisclosedUndisclosed50 - 249L'viv, Ukraine
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UKEESS Software House, a Digital Strategy company, provide Digital Strategy and UX/UI Design. They were established in 2004.
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UndisclosedUndisclosed50 - 249Chesterfield, MO
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TDK Technologies, a midsize web design agency, is headquartered in Chesterfield, Missouri. Their services include Web Design and UX/UI Design.
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UndisclosedUndisclosed50 - 249Minneapolis, MN
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VITS Consulting Corp is a custom software development company headquartered in Minneapolis, Minnesota and Ambala, India. Their services include Custom Software Development and Application Testing.
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UndisclosedUndisclosed10 - 49Plymouth, MN
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Vajraasys is a cloud consulting & SI company. Their small team is in Plymouth, Minnesota. Their services include cloud consulting & SI and Mobile App Development.
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UndisclosedUndisclosed50 - 249Bloomington, MN
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C2 Solutions is a Digital Strategy company in Bloomington, Minnesota. They offer Digital Strategy and UX/UI Design.
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UndisclosedUndisclosed50 - 249Canton, MA
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Launched in 2003, iET Solutions is a midsize IT strategy consulting company. Their team focuses on IT strategy consulting.
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UndisclosedUndisclosed10 - 49Conshohocken, PA
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IT strategy consulting company BridgeView Partners was launched in 2010. The small team focuses on IT strategy consulting.
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UndisclosedUndisclosed50 - 249Pittsburgh, PA
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Serviceberry is an IT strategy consulting company. They offer IT strategy consulting and were established in 2008. The agency is headquartered in Pittsburgh, Pennsylvania and North Sydney,
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.9/40.019.2/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.3/40.020/20 Reviews8.3/10 Clients & Experience8.1/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.6/40.019/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr250 - 999Gliwice, Poland
Ability to deliver
39.1/40.019.2/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34.8/40.017.6/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.9/40.018.2/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.