Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider specializing in IT support, server management, and cybersecurity solutions. Their reviews are overwhelmingly positive, with approximately 90% of clients highlighting their responsiveness, professionalism, and technical expertise. Many clients appreciate their proactive approach to IT management and the seamless transitions they facilitate, with nearly 70% noting improvements in efficiency and system reliability.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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UndisclosedUndisclosed10 - 49Bologna, Italy
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Ex Machina Italia is a Bologna, Italy-based IT strategy consulting company. They specialize in IT strategy consulting and Blockchain and were established in 2020.
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UndisclosedUndisclosed50 - 249San Marcos, CA
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Launched in 2004, Kros-Wise, Inc. Is an IT strategy consulting company. The team specializes in IT strategy consulting and is located in San Marcos, California.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 60 projectsLeobit is a software development company specializing in AI and mobile application solutions, catering to diverse industry needs such as FinTech, IoT, and digital marketing. Reviews consistently praise their technical expertise, strategic partnership approach, and on-time delivery, with 100% of feedback highlighting their reliability and effective communication. Leobit’s ability to adapt to changing requirements and offer innovative solutions is universally recognized by their clients.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT solutions provider specializing in custom software development, cloud services, and IT support, with projects including Azure migrations and custom portal development. Reviews indicate a high level of client satisfaction, with 90% praising their project management, expertise, and responsiveness. Clients commend their ability to deliver tailored solutions while maintaining excellent communication and support.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed2 - 9Barcelona, Spain
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Launched in 2019, Peersyst Technology, a small Blockchain company, is headquartered in Barcelona, Spain. Their team focuses on Blockchain and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Paris, France
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Ledger Enterprise is a Blockchain company. Their midsize team of employees is located in Paris, France. Their team specializes in Blockchain and Cybersecurity.
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UndisclosedUndisclosed2 - 9Drummoyne, Australia
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E2E ITSM Consulting, an IT strategy consulting company, was founded in 2009. The team focuses on IT strategy consulting.
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UndisclosedUndisclosed2 - 9
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Established in 2010, Service Management Specialists is an IT strategy consulting company. The team provides IT strategy consulting and Business Consulting and is based in Sydney, Australia.
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UndisclosedUndisclosed250 - 999Carlingford, Australia
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SysAid is an IT strategy consulting company. The Carlingford, Australia-based team specializes in IT strategy consulting and Generative AI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a custom software development company known for delivering tailored solutions such as POS systems, HR software, CRM systems, and ERP platforms. With 100% positive feedback, reviewers emphasize their exceptional project management skills, timely delivery, and deep understanding of client needs. Notably, 80% of reviews highlight their ability to adapt to specific requirements and their commitment to quality, while all reviewers commend their professionalism and responsiveness.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
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UndisclosedUndisclosed2 - 9Buninyong, Australia
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IT Sys Admin, a small IT strategy consulting company, is in Buninyong, Australia. Their services include IT strategy consulting.
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UndisclosedUndisclosed2 - 9Sydney, Australia
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ITSM Docs, an IT strategy consulting company, was founded in 2011. The team focuses on IT strategy consulting and Business Consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a software development company with a strong focus on custom application development, integration, and IT project management. The firm is consistently praised for its project management excellence, timely delivery, and ability to integrate smoothly with client teams. Approximately 100% of reviewers highlight Accedia's technical expertise and adaptability, while 85% note their proactive communication and strategic alignment with client goals, leading to significant operational improvements and client satisfaction.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
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UndisclosedUndisclosed10 - 49Scarborough, Australia
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IT strategy consulting company itSMF Australia provides IT strategy consulting. They were established in 1998.
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UndisclosedUndisclosed50 - 249Docklands, Australia
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IFS assyst is an IT strategy consulting company based in Docklands, Australia and Edinburgh, Scotland. Their services include IT strategy consulting.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 37 projectsDreamix is a versatile software development company specializing in custom software solutions, data management platforms, and DevOps services. Approximately 100% of reviewers praise their technical expertise, timely delivery, and exceptional communication. The company is noted for its strong cultural fit and value for cost, with no significant areas for improvement mentioned by clients.
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 40 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is an IT outsourcing and staff augmentation company, offering high-quality engineering talent and seamless collaboration. Reviewers highlight their reliability, professionalism, and strong cultural alignment, with 100% positive feedback emphasizing their prompt communication and successful project management. Clients appreciate their ability to enhance hiring processes and deliver cost-effective solutions, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49Melbourne, Australia
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Small Recruiting company Nelson Frank, is based in Melbourne, Australia and Philadelphia, Pennsylvania. The team offers Recruiting and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Cork, Ireland
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Midsize IT strategy consulting company Loop1, is in Cork, Ireland and Cedar Park, Texas. Their services include IT strategy consulting.
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UndisclosedUndisclosed2 - 9Dublin, Ireland
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Founded in 2003, SP3 Services is an IT strategy consulting company. Based in Dublin, Ireland, the team offers IT strategy consulting.
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UndisclosedUndisclosed2 - 9North Vancouver, Canada
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Zebrit, a small IT strategy consulting company, is located in Dublin, Ireland and North Vancouver, Canada. The team specializes in IT strategy consulting.
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UndisclosedUndisclosed50 - 249Madrid, Spain
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Deiser is an IT strategy consulting company. The team is headquartered in Madrid, Spain, and their services include IT strategy consulting.
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UndisclosedUndisclosed50 - 249Gijón, Spain
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Proactivanet is an IT strategy consulting company. They are based in Gijón, Spain and have midsize team. They focus on IT strategy consulting.
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UndisclosedUndisclosed50 - 249Madrid, Spain
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Ozona Consulting is an IT strategy consulting company. Their midsize team is headquartered in Madrid, Spain. Their services include IT strategy consulting and Compliance Consulting.
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UndisclosedUndisclosed2 - 9Pozuelo de Alarcón, Spain
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Small IT strategy consulting company ExpertSoft, is in Pozuelo de Alarcón, Spain. The team provides IT strategy consulting.
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UndisclosedUndisclosed10 - 49Marcq-en-Barœul, France
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Based in Marcq-en-Barœul, France, ITSM Factory is a small IT strategy consulting company. Their services include IT strategy consulting and Business Consulting.
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UndisclosedUndisclosed10 - 49Paris, France
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Cockpit ITSM is an IT strategy consulting company. Founded in 2005, the team specializes in IT strategy consulting. The agency is in Paris, France.
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UndisclosedUndisclosed250 - 999Noisy-le-Grand, France
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EasyVista, a midsize IT strategy consulting company, is in Noisy-le-Grand, France and Montréal, Canada. Their services include IT strategy consulting.
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UndisclosedUndisclosed50 - 249Paris, France
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USU Solutions International is a midsize Paris, France-based IT strategy consulting company. The team provides IT strategy consulting.
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UndisclosedUndisclosed250 - 999Glen Ellyn, IL
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Innovative Systems Group is an IT strategy consulting company. Their team is located in Glen Ellyn, Illinois and focuses on IT strategy consulting.
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UndisclosedUndisclosed250 - 999Lombard, IL
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Midsize IT strategy consulting company MajorKey Technologies, is based in Lombard, Illinois. The team specializes in IT strategy consulting.
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UndisclosedUndisclosed2 - 9Hillsborough Township, NJ
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Small IT strategy consulting company OwlPoint, is located in Hillsborough Township, New Jersey. The team provides IT strategy consulting.
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UndisclosedUndisclosed250 - 999Lombard, IL
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Column Technical Services is an IT strategy consulting company. The Lombard, Illinois-based firm specializes in IT strategy consulting.
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UndisclosedUndisclosed250 - 999Deerfield, IL
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Headquartered in Deerfield, Illinois, Meridian Group International, Inc. Is a midsize IT strategy consulting company. The team focuses on IT strategy consulting.
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UndisclosedUndisclosed250 - 999Batavia, IL
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HOBI International, Inc. Is an IT strategy consulting company founded in 1992. Headquartered in Batavia, Illinois and Dallas, Texas, the team focuses on IT strategy consulting.
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UndisclosedUndisclosed50 - 249St. Charles, IL
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JIT is an IT strategy consulting company. Founded in 2010, the team focuses on IT strategy consulting. The agency is located in St. Charles, Illinois.
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UndisclosedUndisclosed50 - 249
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Tech Trend IT Consulting is an user experience company. Based in Cumming, Georgia, the agency was launched in 2010. Their services include UX/UI Design and IT strategy consulting.
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UndisclosedUndisclosed250 - 999
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Aisera is a Generative AI company in Toronto, Canada. Their services include Generative AI and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Toronto, Canada
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IT strategy consulting company SuMO IT Solutions was launched in 2013. The company provides IT strategy consulting and HR Consulting.
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UndisclosedUndisclosed10 - 49Roswell, GA
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SohanIT Inc is an IT strategy consulting and IT staff augmentation company. They were launched in 2013 and provide IT strategy consulting and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Toronto, Canada
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Founded in 1999, Navvia is an IT strategy consulting company. The team offers IT strategy consulting.
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UndisclosedUndisclosed2 - 9
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IT strategy consulting company SamuraiNOW is based in Toronto, Canada. They provide IT strategy consulting and Staffing.
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UndisclosedUndisclosed2 - 9
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RightKlicks is an IT strategy consulting company. They are based in Toronto, Canada and have small team. Their services include IT strategy consulting.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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Optimiz is an IT strategy consulting company. Located in Toronto, Canada, the agency was established in 2019. Their team specializes in IT strategy consulting.
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UndisclosedUndisclosed2 - 9
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In London, England, ITSM Management Ltd is an IT strategy consulting company. Their services include IT strategy consulting.
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UndisclosedUndisclosed50 - 249London, England
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Nlyte Software is a midsize London, England-based IT strategy consulting company. Their services include IT strategy consulting.
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UndisclosedUndisclosed50 - 249London, England
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Midsize IT strategy consulting company Unifii , is headquartered in London, England. Their services include IT strategy consulting and DevOps Managed Services.
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UndisclosedUndisclosed50 - 249Cumming, GA
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Aspire IT is an IT strategy consulting company. Established in 2018, the team focuses on IT strategy consulting and Robotics Process Automation.
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UndisclosedUndisclosed50 - 249London, England
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Kaptius is a London, England-based IT strategy consulting company. They specialize in IT strategy consulting and were established in 2017.
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UndisclosedUndisclosed250 - 999Charlotte, NC
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Founded in 2017, METRIX IT SOLUTIONS INC is an IT strategy consulting company. The team focuses on IT strategy consulting and Web Development and is based in Charlotte, North Carolina.
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UndisclosedUndisclosed10 - 49London, England
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NEYO LTD, an IT strategy consulting company, was established in 2014. The agency provides IT strategy consulting.
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UndisclosedUndisclosed50 - 249Bolzano, Italy
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Established in 2000, iTSM Group is an IT strategy consulting company. Their team focuses on IT strategy consulting.
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UndisclosedUndisclosed50 - 249Venezia, Italy
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Venicecom Group, a midsize IT strategy consulting company, is located in Venezia, Italy. Their services include IT strategy consulting and Custom Software Development.
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Undisclosed< $25 / hrFreelancer
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King Technology, a web design agency, was founded in 2024. They focuses on Web Design and UX/UI Design.
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UndisclosedUndisclosed50 - 249Wake Forest, NC
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Promantis, Inc. Is a Corporate Training & Coaching company. Launched in 2007, the team offers Corporate Training & Coaching and Executive Search. The agency is located in Wake Forest, North
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UndisclosedUndisclosed2 - 9
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IT strategy consulting company MyServiceMonitor, LLC offers IT strategy consulting and Corporate Training & Coaching. They were launched in 2006.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.9/40.019.2/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
37.3/40.017.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.3/40.020/20 Reviews8.3/10 Clients & Experience8.1/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.6/40.019/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr250 - 999Gliwice, Poland
Ability to deliver
39.1/40.019.2/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34.8/40.017.6/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.4/40.017.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
32% IT Consulting68% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.9/40.018.2/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.