Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed2 - 9Mount Washington, KY
Services provided
Louisville Tech. Is a small IT staff augmentation company in Mount Washington, Kentucky. The team focuses on IT staff augmentation and IT managed services.
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UndisclosedUndisclosed50 - 249Jeffersonville, IN
Services provided
Established in 2005, nFUZION is an other IT consulting and SI and IT staff augmentation company. The firm offers other IT consulting and SI and IT staff augmentation.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49Covington, KY
Services provided
STÄRKEN TECHNOLOGIES INC is a website development firm. Their small team is located in Covington, Kentucky. Their services include Web Development and IT managed services.
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UndisclosedUndisclosed10 - 49Boulder, CO
Services provided
Located in Boulder, Colorado, A & E Technologies, LLC is an IT managed services company. They focus on IT managed services and were launched in 2005.
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UndisclosedUndisclosed50 - 249Orange Park, FL
Services provided
Established in 2015, Collab Software and Marketing Solutions is an IT managed services company. The team focuses on IT managed services and E-Commerce Development.
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UndisclosedUndisclosed10 - 49Jackson, MS
Services provided
IT managed services company Pileum Corporation provides IT managed services. They are based in Jackson, Mississippi and Knoxville, Tennessee.
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UndisclosedUndisclosed10 - 49Ocala, FL
Services provided
Ocoos.com is an e-commerce development firm launched in 2011. Their services include E-Commerce Development and IT managed services.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed50 - 249Fort Walton Beach, FL
Services provided
Bit-Wizards is a Fort Walton Beach, Florida-based custom software development firm. They specialize in Custom Software Development and IT managed services and were established in 2000.
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UndisclosedUndisclosed2 - 9Grand Junction, CO
Services provided
Based in Grand Junction, Colorado, CommWest is a call center service and IT managed services company. Founded in 2002, the team specializes in Call Center Services and IT managed services.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projectsBuilding Teams That Deliver 99brightminds is an IT services and software outsourcing company based in Amman, Jordan, with additional capabilities in Egypt and Palestine (West Bank). We help
Read more$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 97 projectsPeeklogic, LLC is a Salesforce development and consulting firm specializing in CRM implementation, customization, and integration. They receive overwhelmingly positive feedback, with approximately 100% of reviewers highlighting their strong project management, responsiveness, and ability to adapt Salesforce solutions to client needs. Clients also frequently commend Peeklogic, LLC for their clear communication and efficient delivery of projects.
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UndisclosedUndisclosed2 - 9Spring Hill, FL
Services provided
Founded in 2000, CTS Graphic Designs is a graphic design agency. The small team specializes in Graphic Design and Web Design.
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UndisclosedUndisclosed2 - 9Anchorage, AK
Services provided
Quantum Computing is a small Anchorage, Alaska-based IT managed services company. The team provides IT managed services and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Palmer, AK
Services provided
North Peak IT is an IT managed services company. Their team is headquartered in Palmer, Alaska and offers IT managed services.
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UndisclosedUndisclosed2 - 9Wasilla, AK
Services provided
ITS Alaska is an IT managed services company established in 1999. Their services include IT managed services and Web Design.
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UndisclosedUndisclosed2 - 9Anchorage, AK
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Alaska Computer Geeks is an IT managed services company. The company is based in Anchorage, Alaska. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Anchorage, AK
Services provided
Established in 2013, Solve IT Alaska is an IT managed services company. The team offers IT managed services and is based in Anchorage, Alaska.
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UndisclosedUndisclosed2 - 9Anchorage, AK
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EWorX is an IT managed services company. Their small team is in Anchorage, Alaska. Their team focuses on IT managed services.
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UndisclosedUndisclosed50 - 249Rogers, AR
Services provided
TPN Retail AR is a Rogers, Arkansas-based UX design company. Launched in 1984, the team provides UX/UI Design and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Roeland Park, KS
Services provided
Wildfire Web Design is a small Corporate Photography company headquartered in Roeland Park, Kansas. The team provides Corporate Photography and IT managed services.
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UndisclosedUndisclosed2 - 9Torrington, CT
Services provided
Founded in 1983, Systems Support Group Inc is an IT managed services company. The team provides IT managed services and is located in Torrington, Connecticut.
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UndisclosedUndisclosed10 - 49Cheshire, CT
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Integrity Systems & Solutions, an IT managed services company, is headquartered in Cheshire, Connecticut. They specialize in IT managed services.
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UndisclosedUndisclosed2 - 9Lincoln, NE
Services provided
Launched in 2011, Agilx is an other IT consulting and SI company. The team focuses on other IT consulting and SI and UX/UI Design.
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UndisclosedUndisclosed50 - 249Southport, Australia
Services provided
The MBA Partnership is a midsize Accounting company established in 2001. Their team provides Accounting and Business Consulting.
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UndisclosedUndisclosed10 - 49Wichita, KS
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Launched in 2015, Wichita Webmasters Web Design & Hosting LLC, a small IT managed services company, is located in Wichita, Kansas. Their services include IT managed services and Logo.
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UndisclosedUndisclosed10 - 49Omaha, NE
Services provided
CF Webtools, an e-commerce development company, is headquartered in Omaha, Nebraska. Their services include E-Commerce Development and Mobile App Development.
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UndisclosedUndisclosed2 - 9Hutchinson, KS
Services provided
LogicMaze is a branding company. Headquartered in Hutchinson, Kansas, the agency was established in 1999. Their team offers Branding and Email Marketing.
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UndisclosedUndisclosed50 - 249Miami, FL
Services provided
Solo Printing, LLC is an IT managed services and print design agency. Their team is in Miami, Florida and provides IT managed services and Print Design.
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UndisclosedUndisclosed10 - 49Jackson, MS
Services provided
Headquartered in Jackson, Mississippi, U.S.NEXT is a small IT managed services and web design agency. The team focuses on IT managed services and Web Design.
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UndisclosedUndisclosed10 - 49Caldwell, KS
Services provided
Established in 1951, KanOkla Networks is a graphic design company and IT managed services company. The team specializes in Graphic Design and IT managed services.
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UndisclosedUndisclosed50 - 249Atlanta, GA
Services provided
Bennett Thrasher is an Accounting company headquartered in Atlanta, Georgia. Founded in 1980, the team offers Accounting and Business Consulting.
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UndisclosedUndisclosed10 - 49Denison, IA
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Professional Computer Systems is an Application Management & Support company. They were launched in 1981, and their services include Application Management & Support and Application Testing.
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UndisclosedUndisclosed2 - 9Iowa City, IA
Services provided
Founded in 2012, TK IOWA is a small Iowa City, Iowa-based IT managed services and Other Application Development company. Their services include IT managed services and Other Application Development.
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UndisclosedUndisclosed10 - 49Cedar Rapids, IA
Services provided
Erb's Technology Solutions is an IT managed services company. Launched in 1961, the firm is based in Cedar Rapids, Iowa. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Des Moines, IA
Services provided
Cerebral Group, an IT managed services company, is based in Des Moines, Iowa. Established in 2004, the team specializes in IT managed services.
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UndisclosedUndisclosed50 - 249Des Moines, IA
Services provided
Alignex is an IT managed services company. They are headquartered in Des Moines, Iowa. Their team offers IT managed services and Custom Software Development.
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UndisclosedUndisclosed2 - 9Ankeny, IA
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Modern Technology Solutions is an IT managed services company. Their small team is located in Ankeny, Iowa. Their team offers IT managed services.
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UndisclosedUndisclosed10 - 49Davenport, IA
Services provided
Twin State Technical Services is a small Davenport, Iowa-based software development company. Their services include Custom Software Development and IT managed services.
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UndisclosedUndisclosed250 - 999Clear Lake, IA
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Kingland Systems is an Application Management & Support company. Founded in 1992, their team provides Application Management & Support and IT managed services.
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UndisclosedUndisclosed250 - 999Wasilla, AK
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MTA is an IT managed services company. The midsize Wasilla, Alaska-based team offers IT managed services. The company was established in 1953.
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UndisclosedUndisclosed10 - 49Anchorage, AK
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Axiom Data Science is an IT managed services company founded in 2006. The company specializes in IT managed services.
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UndisclosedUndisclosed2 - 9Jesup, IA
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Premier Technology, an IT managed services company, is in Jesup, Iowa. They specialize in IT managed services.
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UndisclosedUndisclosed10 - 49West Des Moines, IA
Services provided
Lenderclose is an IT managed services company. Their small team is based in West Des Moines, Iowa and offers IT managed services. The firm was launched in 2015.
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UndisclosedUndisclosed2 - 9Anchorage, AK
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Small IT managed services company Alaskan Data, is in Anchorage, Alaska. The team offers IT managed services.
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UndisclosedUndisclosed50 - 249Anchorage, AK
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Yuit is an IT managed services company. Their midsize team is in Anchorage, Alaska and provides IT managed services and Mobile App Development. The agency was established in 1998.
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UndisclosedUndisclosed50 - 249Anchorage, AK
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Tex R Us LLC is an Anchorage, Alaska-based IT managed services company. The team provides IT managed services and Custom Software Development.
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UndisclosedUndisclosed50 - 249Indianapolis, IN
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IT staff augmentation company Sondhi Solutions offers IT staff augmentation and other IT consulting and SI. They were established in 2009.
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UndisclosedUndisclosed2 - 9
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Broadcast Video and IT managed services company Murphy Communications provides Broadcast Video and IT managed services. They were founded in 2002.
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UndisclosedUndisclosed50 - 249Canton, MS
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IT managed services company Service Specialists Ltd was established in 1967. The agency specializes in IT managed services and Warehousing & Distribution, and is midsize.
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UndisclosedUndisclosed50 - 249Shelton, CT
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Precision Computer Services is a midsize IT managed services and IT staff augmentation company in Shelton, Connecticut. The team specializes in IT managed services and IT staff augmentation.
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UndisclosedUndisclosed10 - 49New York, NY
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Engineering and Environmental Internet Solutions, LLC, an IT managed services company, was launched in 1997. The firm offers IT managed services and Custom Software Development, and is small.
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UndisclosedUndisclosed2 - 9
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Geigabyte is an e-commerce development company. Founded in 2015, the team offers E-Commerce Development and IT managed services. The agency is headquartered in Anchorage, Alaska.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.2/40.016.6/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.3/40.016.4/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49San Jose, CA
Ability to deliver
35.9/40.017.2/20 Reviews9.6/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.