Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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$5,000+$100 - $149 / hr2 - 9Ames, IA
Services provided
Captain Jack Communications is a SEO company. The Ames, Iowa-based team focuses on Search Engine Optimization and Web Design.
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$5,000+$100 - $149 / hr10 - 49Irvine, CA
Services provided
BCS is an IT managed services company headquartered in Irvine, California. They provide IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$10,000+$25 - $49 / hr2 - 9Chicago, IL
Services provided
Founded in 2004, Globonix, Inc. Is a data analytics company. Based in Chicago, Illinois, the team focuses on BI & big data consulting & SI and IT staff augmentation.
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$5,000+$100 - $149 / hr2 - 9Kingston, NY
Services provided
Based in Kingston, New York, Hudson River Technologies is a small IT managed services company. Their services include IT managed services.
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$5,000+$100 - $149 / hr50 - 249San Luis Obispo, CA
Services provided
TekTegrity Inc. Is an IT managed services company. The San Luis Obispo, California-based company focuses on IT managed services.
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$5,000+$100 - $149 / hr2 - 9San Francisco, CA
Services provided
Established in 2001, Ventura Tech Inc. Is an IT managed services company. The small team specializes in IT managed services.
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$10,000+$150 - $199 / hr10 - 49
Services provided
Only PSD 2 HTML is a software development company. Launched in 2008, their team provides Custom Software Development and UX/UI Design.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$1,000+$50 - $99 / hr2 - 9Denver, CO
Services provided
Customer Scout Inc, a social media marketing firm, was founded in 2015. They offers Social Media Marketing and IT managed services.
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$5,000+$100 - $149 / hr2 - 9
Services provided
Anubbe is a small Mexico City, Mexico-based social media marketing company. The team provides Social Media Marketing and CRM consulting and SI.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projectsBuilding Teams That Deliver 99brightminds is an IT services and software outsourcing company based in Amman, Jordan, with additional capabilities in Egypt and Palestine (West Bank). We help
Read more$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 97 projectsPeeklogic, LLC is a Salesforce development and consulting firm specializing in CRM implementation, customization, and integration. They receive overwhelmingly positive feedback, with approximately 100% of reviewers highlighting their strong project management, responsiveness, and ability to adapt Salesforce solutions to client needs. Clients also frequently commend Peeklogic, LLC for their clear communication and efficient delivery of projects.
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$5,000+$100 - $149 / hr10 - 49San Diego, CA
Services provided
K&R Network Solutions is an IT managed services company. The agency is headquartered in San Diego, California. Their team focuses on IT managed services and IT staff augmentation.
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$5,000+$100 - $149 / hr2 - 9Colonia del Valle, Mexico
Services provided
Small web design agency Weniuz, is headquartered in Colonia del Valle, Mexico. Their services include Web Design and Web Development.
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$5,000+$100 - $149 / hr2 - 9Los Angeles, CA
Services provided
Tyler D. Perez Consulting is an IT managed services company founded in 2006. The team offers IT managed services and Pay Per Click.
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$5,000+$100 - $149 / hr2 - 9Rochester, NY
Services provided
Email Marketing company BizWonk Inc. Was founded in 1999. The team specializes in Email Marketing and IT managed services and is in Rochester, New York.
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$10,000+$150 - $199 / hrFreelancerLondon, England
Services provided
Binarydrive is a business intelligence company. They are headquartered in London, England and have small team of experts. Their services include BI & big data consulting & SI and Email Marketing.
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$10,000+$25 - $49 / hr10 - 49Los Angeles, CA
Services provided
3s Global Business Solutions is a Los Angeles, California-based IT staff augmentation company. The team focuses on IT staff augmentation and Custom Software Development.
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$1,000+$50 - $99 / hr1,000 - 9,999Burlington, VT
Services provided
Dealer.com, an Advertising company, was launched in 1997. They provides Advertising and Search Engine Optimization.
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$10,000+$25 - $49 / hr2 - 9
Services provided
LilacMist IT Services, an IT staff augmentation company, is headquartered in Billerica, Massachusetts. Their services include IT staff augmentation and IT managed services.
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$5,000+$100 - $149 / hr50 - 249Virginia Beach, VA
Services provided
In Virginia Beach, Virginia, Marathon Consulting is a social media marketing company. Founded in 2006, the team provides Social Media Marketing and Search Engine Optimization.
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$5,000+$100 - $149 / hr2 - 9Marshfield, MA
Services provided
Page Crafters is a small Marshfield, Massachusetts-based web design agency. Their services include Web Design and Custom Software Development.
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$5,000+$100 - $149 / hr2 - 9Chatham, MA
Services provided
Fishnet NewMedia is a small custom software development firm in Chatham, Massachusetts. Their services include Custom Software Development and IT managed services.
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$5,000+$100 - $149 / hr2 - 9Billerica, MA
Services provided
RCS Technology Solutions, a small IT managed services company, is located in Billerica, Massachusetts. Their services include IT managed services and Web Design.
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$5,000+$100 - $149 / hr2 - 9Los Angeles, CA
Services provided
Biago Media is an e-commerce development firm based in Los Angeles, California. Launched in 2005, the team specializes in E-Commerce Development and IT managed services.
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$5,000+$100 - $149 / hr10 - 49Deer Park, NY
Services provided
Micro Systems Support Corp is an IT managed services company. Their small team is headquartered in Deer Park, New York and provides IT managed services. The agency was founded in 1991.
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$5,000+$100 - $149 / hr50 - 249San Francisco, CA
Services provided
Millennium Technology Services is a midsize IT managed services company in San Francisco, California and Singapore, Singapore. Their services include IT managed services and IT staff augmentation.
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$5,000+$100 - $149 / hr10 - 49Irvington, NY
Services provided
Olafe is an IT managed services company. They are headquartered in Irvington, New York, and their services include IT managed services.
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$5,000+$100 - $149 / hr10 - 49New York, NY
Services provided
MavenMagnet is a Market Research company. The small New York, New York-based team provides Market Research and BI & big data consulting & SI. The firm was established in 2009.
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$5,000+$100 - $149 / hrFreelancerSan Diego, CA
Services provided
Greenman IT Support is an IT managed services company. Launched in 2005, the firm is in San Diego, California. Their team focuses on IT managed services.
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$5,000+$100 - $149 / hr10 - 49Napa, CA
Services provided
Established in 2005, Computer Engineering Group is an IT managed services company. The agency specializes in IT managed services.
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$5,000+$100 - $149 / hr2 - 9Los Angeles, CA
Services provided
Corporate West Computer Systems, an IT managed services company, specializes in IT managed services. The agency is based in Los Angeles, California.
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$5,000+$100 - $149 / hr2 - 9Hillsboro, OR
Services provided
Whiz To Coho Inc is a web design agency. Their small team is headquartered in Hillsboro, Oregon. Their services include Web Design and IT managed services.
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$10,000+$150 - $199 / hr2 - 9Hammersmith, England
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Located in Hammersmith, England, Hotcow is an Advertising company. They provide Advertising and CRM consulting and SI.
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$1,000+< $25 / hr1,000 - 9,999New York, NY
Services provided
Canon Business Process Services is a large New York, New York-based IT managed services company. Their services include IT managed services and Call Center Services.
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$1,000+< $25 / hr10,000+New York, NY
Services provided
Genpact is a Back Office Outsourcing company. Their team is in New York, New York and specializes in Back Office Outsourcing and Artificial Intelligence.
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$1,000+< $25 / hr50 - 249New York, NY
Services provided
FSO Onsite Outsourcing is an answering service. Founded in 1976, the company focuses on Call Center Services and Graphic Design.
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$5,000+$100 - $149 / hr10 - 49Fort Washington, PA
Services provided
Brio Solutions is a small user experience agency. They offer UX/UI Design and IT managed services and were founded in 2004.
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$5,000+$100 - $149 / hr2 - 9Seattle, WA
Services provided
Vega Performance Marketing is an IT managed services company. The team specializes in IT managed services and Web Design and is located in Seattle, Washington.
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$5,000+$100 - $149 / hr2 - 9Salinas, CA
Services provided
Pinnacle Technology Services is an IT managed services company. They are based in Salinas, California. Their team provides IT managed services and Web Design.
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$5,000+$100 - $149 / hr50 - 249San Diego, CA
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Einstein Industries is a midsize San Diego, California-based social media marketing firm. Their services include Social Media Marketing and Search Engine Optimization.
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$1,000+< $25 / hr50 - 249New Berlin, WI
Services provided
Call center service Christopher Morgan is based in New Berlin, Wisconsin. They provide Call Center Services and E-Commerce Development.
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$1,000+< $25 / hr250 - 999Chicago, IL
Services provided
Cloud5 Communications is an IT managed services company established in 2006. Their team provides IT managed services and Call Center Services.
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$5,000+$100 - $149 / hr2 - 9Lafayette, IN
Services provided
SFP is a web design agency. The Lafayette, Indiana-based team offers Web Design and Web Development.
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$10,000+$150 - $199 / hr2 - 9
Services provided
Unique Creative Communications is a PR company. Founded in 2007, the team focuses on Public Relations and Call Center Services.
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$10,000+$100 - $149 / hrFreelancerNew York, NY
Services provided
Kitquant is a big data analytics company. The New York, New York-based firm was launched in 2016. Their services include BI & big data consulting & SI and Custom Software Development.
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$10,000+$100 - $149 / hr250 - 999Alameda, CA
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Absolutdata Analytics is an artificial intelligence company. Their team is based in Alameda, California and Gurugram, India and focuses on Artificial Intelligence and BI & big data consulting & SI.
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$10,000+$150 - $199 / hr2 - 9
Services provided
Banks Digital is a software development firm. The Manchester, England-based company offers Custom Software Development and Digital Strategy.
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$10,000+$100 - $149 / hr10 - 49Boston, MA
Services provided
BigR.io is a custom software development company. Founded in 2013, the team specializes in Custom Software Development and Artificial Intelligence. The company is in Boston, Massachusetts.
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$5,000+$100 - $149 / hr50 - 249Herndon, VA
Services provided
NextPoint Group LLC is a Herndon, Virginia-based IT managed services company. They focus on IT managed services and were launched in 2004.
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$10,000+$100 - $149 / hr10 - 49Boston, MA
Services provided
NewVantage Partners is a data analytics company. They specialize in BI & big data consulting & SI and Artificial Intelligence and were launched in 2001.
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$10,000+$150 - $199 / hr250 - 999Sydney, Australia
Services provided
Back Office Outsourcing company Squiz offers Back Office Outsourcing and Custom Software Development. They were established in 1998.
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$10,000+$100 - $149 / hr10 - 49Brea, CA
Services provided
Small IT managed services and artificial intelligence firm Aviana Global, is in Brea, California. Their services include IT managed services and Artificial Intelligence.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.2/40.016.6/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.3/40.016.4/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49San Jose, CA
Ability to deliver
35.9/40.017.2/20 Reviews9.6/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.