Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed2 - 9Minneapolis, MN
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Social media marketing agency BridgePact is headquartered in Minneapolis, Minnesota. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9
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Mirovel is a small Vancouver, California-based Business Consulting company. The team specializes in Business Consulting and IT strategy consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9
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J2 Marketing Studio is a Marketing Strategy company. They specialize in Marketing Strategy and Event Marketing and were established in 2023. The company is headquartered in Boston, Massachusetts.
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UndisclosedUndisclosed2 - 9Clifton, NJ
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KoN Corporation is an IT strategy consulting company. The team is based in Clifton, New Jersey, and their services include IT strategy consulting and Business Consulting.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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Founded in 2012, The O’Castle Group Inc. Is a small Business Consulting company in Toronto, Canada. Their team focuses on Business Consulting and Market Research.
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UndisclosedUndisclosed2 - 9Dallas, TX
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Capo Commerce LLC is a SEO company. Their small team is headquartered in Dallas, Texas. Their services include Search Engine Optimization and Pay Per Click.
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UndisclosedUndisclosed2 - 9Aventura, FL
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Launched in 2018, GoKnown, LLC is a Cybersecurity company. Their team provides Cybersecurity and Artificial Intelligence.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed2 - 9
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Founded in 2022, Propellyr Inc. Is a cloud consulting & SI company. The agency specializes in cloud consulting & SI and Custom Software Development.
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UndisclosedUndisclosed2 - 9
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TrustWare is a small Blockchain company. They provide Blockchain and Cybersecurity and were launched in 2022.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projectsBuilding Teams That Deliver 99brightminds is an IT services and software outsourcing company based in Amman, Jordan, with additional capabilities in Egypt and Palestine (West Bank). We help
Read more$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 97 projectsPeeklogic, LLC is a Salesforce development and consulting firm specializing in CRM implementation, customization, and integration. They receive overwhelmingly positive feedback, with approximately 100% of reviewers highlighting their strong project management, responsiveness, and ability to adapt Salesforce solutions to client needs. Clients also frequently commend Peeklogic, LLC for their clear communication and efficient delivery of projects.
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UndisclosedUndisclosed2 - 9City of London, England
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Hexwired Recruitment, an Advertising company, is located in City of London, England. They focus on Advertising and Cybersecurity and were launched in 2020.
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UndisclosedUndisclosed2 - 9Phoenixville, PA
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ARZ NXT LLC, a small IoT development company, is located in Phoenixville, Pennsylvania. Their services include IoT development and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Lawrence Township, NJ
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Visual Media is a Digital Strategy company. They are in Lawrence Township, New Jersey and have small team of experts. Their services include Digital Strategy and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9
Services provided
Viacore Media is a social media marketing company. Their small team is located in Toronto, Canada. Their team provides Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed2 - 9Torrington, CT
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Social media marketing agency 911 Website Repair is headquartered in Torrington, Connecticut. They offer Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed2 - 9Meridian, ID
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Cloud consulting & SI company Hidden Mountain Data was founded in 2018. The team offers cloud consulting & SI and Artificial Intelligence and is headquartered in Meridian, Idaho.
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UndisclosedUndisclosed2 - 9Dallas, TX
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Emmy Drafts is a SEO agency. Founded in 2013, their team specializes in Search Engine Optimization and Web Design.
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UndisclosedUndisclosed2 - 9Mumbai, India
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In Mumbai, India, I Tech Solutions Pvt. Ltd. Is a small Product Design company. The team provides Product Design and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Pitești, Romania
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Epigrade is a small New City, New York-based Advertising company. The team focuses on Advertising and Branding.
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UndisclosedUndisclosed2 - 9Albuquerque, NM
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Located in Albuquerque, New Mexico, inCaffeine Development Studios is an app development company. Founded in 2013, the team specializes in Mobile App Development and UX/UI Design.
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UndisclosedUndisclosed2 - 9El Paso, TX
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U Marketing & IT is an application development firm. Their team is based in El Paso, Texas and focuses on Mobile App Development and Branding.
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UndisclosedUndisclosed2 - 9Brentwood, TN
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Established in 2015, Perfected Solutions LLC is a small IT strategy consulting company. Their services include IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed2 - 9Dallas, TX
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Tech Intellectuals is a cloud consulting & SI company. Located in Farmers Branch, Texas, their team offers cloud consulting & SI and Mobile App Development.
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UndisclosedUndisclosed2 - 9Irvine, CA
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Founded in 2008, Phoenix Afterglow is a small Irvine, California-based social media marketing firm. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Bend, OR
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SEO agency Litehouse Technology specializes in Search Engine Optimization and cloud consulting & SI. They were launched in 2007.
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UndisclosedUndisclosed2 - 9Vancouver, Canada
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HRACAN is a social media marketing company. The company is based in Vancouver, Canada. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9
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Metaverse Swapping is a Blockchain company. The Boston, Massachusetts-based firm was launched in 2021. Their services include Blockchain and Blockchain Marketing.
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UndisclosedUndisclosed2 - 9Denver, CO
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Global Women in Blockchain, a Blockchain company, is in Denver, Colorado. The team specializes in Blockchain and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Seattle, WA
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Small social media marketing agency David Burt Marketing LLC, is headquartered in Seattle, Washington. The team provides Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed2 - 9
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Minno Marketing Innovation is an Atlanta, Georgia-based Conversion Optimization company. Launched in 2023, the team offers Conversion Optimization and Marketing Strategy.
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UndisclosedUndisclosed2 - 9
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Semiring Inc. Is an artificial intelligence development company. They were founded in 2018, and their services include Artificial Intelligence and Cybersecurity.
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UndisclosedUndisclosed2 - 9Bozeman, MT
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Artificial Innovations is an AI company. The team is headquartered in Bozeman, Montana, and their services include Artificial Intelligence and Cybersecurity.
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UndisclosedUndisclosed2 - 9Providence, RI
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Cetana, an user experience agency, was established in 2021. Based in Providence, Rhode Island, the team offers UX/UI Design and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Oakville, Canada
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BAS Group is an Oakville, Canada-based Architectural Design company. They provide Architectural Design and Graphic Design.
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UndisclosedUndisclosed2 - 9
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FlowFoundry Holding Ltd. Is an artificial intelligence development company. The team specializes in Artificial Intelligence and IT strategy consulting and is in London, England.
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UndisclosedUndisclosed2 - 9Vancouver, Canada
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Cue North is a Digital Strategy company. The small Vancouver, Canada-based team focuses on Digital Strategy and Cybersecurity. The agency was founded in 2015.
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UndisclosedUndisclosed2 - 9
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Gandom Innovation DMCC, a branding firm, is located in Dubai, United Arab Emirates. They offer Branding and Affiliate Marketing and were launched in 2020.
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UndisclosedUndisclosed2 - 9Warszawa, Poland
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CloudTech Consulting is a Digital Strategy company. Established in 2021, their team offers Digital Strategy and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Budapest, Hungary
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Advocate Strategic Consulting is an IT strategy consulting company. The team is based in Budapest, Hungary, and their services include IT strategy consulting and IoT development.
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UndisclosedUndisclosed2 - 9Etterbeek, Belgium
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Neologic Vision is an IT strategy consulting company. The Etterbeek, Belgium-based company was founded in 2017. Their team offers IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed2 - 9Prague 8, Czech Republic
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Founded in 2024, AI-TOMATICA s.r.o. Is a small IT strategy consulting company headquartered in Prague 8, Czech Republic. Their team offers IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed2 - 9
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Premier Office is a cloud consulting & SI company. Their small team of employees is based in Hong Kong. Their team specializes in cloud consulting & SI and Call Center Services.
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UndisclosedUndisclosed2 - 9Warszawa, Poland
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Market Research company KALE Recruitment was established in 2012. Located in Warszawa, Poland, the team offers Market Research and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Frankfurt am Main, Germany
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Accelerator Frankfurt GmbH, a Digital Strategy company, is located in Frankfurt am Main, Germany. They offer Digital Strategy and Cybersecurity and were established in 2015.
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UndisclosedUndisclosed2 - 9Tel Aviv-Yafo, Israel
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DevOps Managed Services company Restart IT & DevOps was established in 2009. The firm offers DevOps Managed Services and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Christchurch, New Zealand
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Fixinc Consulting Partners Ltd is a PR agency. The Christchurch, New Zealand-based firm was launched in 2017. Their services include Public Relations and Cybersecurity.
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UndisclosedUndisclosed2 - 9
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Small cloud consulting & SI company AEITY Systems, is based in. The team specializes in cloud consulting & SI and Custom Software Development.
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UndisclosedUndisclosed2 - 9Brunn am Gebirge, Austria
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Alpine Blockchain is a Blockchain company. The Brunn am Gebirge, Austria-based team provides Blockchain and Blockchain Marketing.
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UndisclosedUndisclosed2 - 9Monterrey, Mexico
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Mxweb3 is an Event Marketing company founded in 2022. The team specializes in Event Marketing and IT strategy consulting.
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UndisclosedUndisclosed2 - 9
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Web3 Guild is a Blockchain company. The Atizapán de Zaragoza, Mexico-based agency was founded in 2018. Their services include Blockchain and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Montréal, Canada
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FLUIDEFI is a cloud consulting & SI company. Established in 2020, the team provides cloud consulting & SI and Artificial Intelligence.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.2/40.016.6/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.3/40.016.4/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49San Jose, CA
Ability to deliver
35.9/40.017.2/20 Reviews9.6/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.