Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed10 - 49Osborne Park, Australia
Services provided
Founded in 2012, YZM Technologies Pty Ltd, a small software development company, is in Osborne Park, Australia. Their team offers Custom Software Development and Web Development.
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UndisclosedUndisclosed10 - 49Vitacura, Chile
Services provided
Finmarkets SPA Chile is a custom software development company. They are located in Vitacura, Chile and have small team. Their services include Custom Software Development and Mobile App Development.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed10 - 49Pachuca de Soto, Mexico
Services provided
DACIDA S.A. De C.V. Is a Business Consulting company. Their small team is located in Pachuca de Soto, Mexico. Their team provides Business Consulting and Financial Advising & Planning.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
Located in Ciudad de México, Mexico, SOSTIC S.A. DE C.V. Is a Business Consulting company. They specialize in Business Consulting and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Pontiac, MI
Services provided
Ladlas Prince is an Accounting company located in Pontiac, Michigan. Launched in 1999, the team focuses on Accounting and Content Marketing.
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UndisclosedUndisclosed10 - 49Łbiska, Poland
Services provided
Blue Almond IT is a social media marketing firm. They are located in Łbiska, Poland and have small team. Their services include Social Media Marketing and Web Design.
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UndisclosedUndisclosed10 - 49Tallahassee, FL
Services provided
Mozym | Software Development, a Digital Strategy company, was founded in 2019. The agency specializes in Digital Strategy and Custom Software Development.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed10 - 49Sofia, Bulgaria
Services provided
Connect Me is an Advertising company. Their team is based in Sofia, Bulgaria. The firm focuses on Advertising and Branding.
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UndisclosedUndisclosed10 - 49Myrtle Beach, SC
Services provided
Archetype SC is a web design agency. Their small team is based in Myrtle Beach, South Carolina. Their services include Web Design and Cybersecurity.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projectsBuilding Teams That Deliver 99brightminds is an IT services and software outsourcing company based in Amman, Jordan, with additional capabilities in Egypt and Palestine (West Bank). We help
Read more$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 97 projectsPeeklogic, LLC is a Salesforce development and consulting firm specializing in CRM implementation, customization, and integration. They receive overwhelmingly positive feedback, with approximately 100% of reviewers highlighting their strong project management, responsiveness, and ability to adapt Salesforce solutions to client needs. Clients also frequently commend Peeklogic, LLC for their clear communication and efficient delivery of projects.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
Technical Paradigm is a SEO company. Their small team is based in Chicago, Illinois. Their team specializes in Search Engine Optimization and Pay Per Click.
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UndisclosedUndisclosed10 - 49Istanbul, Türkiye
Services provided
Mobilion is a mobile application development company established in 2011. The team specializes in Mobile App Development and Wearable App Development.
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UndisclosedUndisclosed10 - 49
Services provided
IT Xcelerate is an user experience agency launched in 2021. The team focuses on UX/UI Design and Mobile App Development.
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UndisclosedUndisclosed10 - 49Lusaka, Zambia
Services provided
REUMAIFAB Tech & Marketing Services, a Marketing Strategy company, is based in Lusaka, Zambia. They specialize in Marketing Strategy and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Surat, India
Services provided
Gopanear is a web design agency. Launched in 2020, their team specializes in Web Design and Web Development.
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UndisclosedUndisclosed10 - 49
Services provided
Fortex Solutions is an user experience company. Established in 2022, the company is headquartered in Lahore, Pakistan. Their team offers UX/UI Design and Web Development.
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UndisclosedUndisclosed10 - 49Summerville, SC
Services provided
Apothesource, Inc. Is an API Development company based in Summerville, South Carolina. They provide API Development and DevOps Managed Services.
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UndisclosedUndisclosed10 - 49Alpharetta, GA
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Based in Alpharetta, Georgia and Kazhakkoottam, India, Mystique Technologies Ltd is an e-commerce development firm. The team specializes in E-Commerce Development and Application Testing.
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UndisclosedUndisclosed10 - 49Dallas, TX
Services provided
GlobalNow IT Inc. Is a software development company founded in 2005. The company specializes in Custom Software Development and Application Testing.
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UndisclosedUndisclosed10 - 49Charlotte, NC
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CONCOR IT is an IT strategy consulting company launched in 2019. Headquartered in Charlotte, North Carolina, the team focuses on IT strategy consulting and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Paris, France
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NetDevices is a small Paris, France-based UX agency. The team offers UX/UI Design and Web Development.
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UndisclosedUndisclosed10 - 49Plano, TX
Services provided
Pagematics is a social media marketing firm. Their small team of employees is in Plano, Texas. Their team focuses on Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49
Services provided
Established in 2001, Breton Group, a small Business Consulting company, is based in St. John's, Canada. Their team focuses on Business Consulting and Web Design.
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$10,000+$150 - $199 / hrFreelancer
Services provided
Eddiz, Inc, a web design company, offer Web Design and Web Development. They were established in 2010.
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UndisclosedUndisclosedFreelancerNewport, RI
Services provided
Established in 2010, Mind The Gap Public Relations LLC is a small Newport, Rhode Island-based PR agency. Their services include Public Relations and Cybersecurity.
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UndisclosedUndisclosedFreelancerHuddersfield, England
Services provided
Located in Huddersfield, England, Direct Business Support Ltd is a small IT strategy consulting company. Their services include IT strategy consulting and Business Consulting.
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UndisclosedUndisclosedFreelancer
Services provided
4C Compliance Consulting, LLC. Is a Compliance Consulting company. The agency is based in Atlanta, Georgia. Their team specializes in Compliance Consulting and IT strategy consulting.
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UndisclosedUndisclosedFreelancerFair Lawn, NJ
Services provided
Lotus Business Resources is a small social media marketing firm headquartered in Fair Lawn, New Jersey. The team offers Social Media Marketing and Content Marketing.
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$1,000+< $25 / hr50 - 249Singapore
Services provided
See all 5 projectsVinova is a versatile IT services company specializing in mobile and web application development, GTM strategy, and IT support. Reviews highlight Vinova's professionalism, efficient project management, and understanding of client needs, with 80% of clients noting impressive communication and proactiveness. While generally positive, 20% suggest improvements in defining project scope. Overall, clients appreciate Vinova's value for cost and flexibility.
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$5,000+$100 - $149 / hr2 - 9Boston, MA
Services provided
Hide & Seek Media, a small web design company, is headquartered in Boston, Massachusetts. Their services include Web Design and Web Development.
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$5,000+$25 - $49 / hr2 - 9Lille, France
Services provided
SAS Webagencelille.com is a small Cybersecurity company. They specialize in Cybersecurity and Pay Per Click and were founded in 2016.
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$5,000+$100 - $149 / hr2 - 9Lima, Peru
Services provided
Perú Webs, a web design agency, is based in Lima, Peru. They specialize in Web Design and Web Development.
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$10,000+$150 - $199 / hr2 - 9Freamunde, Portugal
Services provided
SEFREA is a custom software development firm established in 2011. The team provides Custom Software Development and Web Development and is in Freamunde, Portugal.
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UndisclosedUndisclosed2 - 9Shelton, CT
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Marketing Strategy company The GRI Marketing Group was founded in 1985. The company specializes in Marketing Strategy and Branding.
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UndisclosedUndisclosed2 - 9Capalaba, Australia
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Taxation & Business Consultants, an Accounting company, is located in Capalaba, Australia. Established in 1992, the team specializes in Accounting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Capalaba, Australia
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EEA Accountants is an Accounting company. They are in Capalaba, Australia and have small team. Their services include Accounting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Brisbane City, Australia
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Accounting company UEM Business was established in 2011. The team provides Accounting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Bundall, Australia
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Accounting company Southgate Accountants was launched in 2003. The small team offers Accounting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Billings, MT
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In Billings, Montana, DEV406, LLC. Is a cloud consulting & SI company. Their services include cloud consulting & SI and E-Commerce Development.
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UndisclosedUndisclosed2 - 9Doha, Qatar
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Al Awwal Technology is a SEO agency. The small Doha, Qatar-based team focuses on Search Engine Optimization and Mobile App Development. The firm was established in 2015.
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UndisclosedUndisclosed2 - 9Walnut Creek, CA
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Miller Media - Walnut Creek is a custom software development firm. Founded in 2012, the firm is in Walnut Creek, California. Their services include Custom Software Development and Web Development.
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UndisclosedUndisclosed2 - 9León, Mexico
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EPCON CCS, an UX design agency, is located in León, Mexico. The team offers UX/UI Design and Mobile App Development.
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UndisclosedUndisclosed2 - 9Dublin, Ireland
Services provided
ALOUD, a small e-commerce development company, is located in Dublin, Ireland. The team focuses on E-Commerce Development and Web Design.
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UndisclosedUndisclosed2 - 9Blackrock, Ireland
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Web design agency Go Online Web Design offers Web Design and Web Development. They are based in Blackrock, Ireland.
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UndisclosedUndisclosed2 - 9Kernersville, NC
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Accounting company McDaniel & Company, PLLC was founded in 1993. The team offers Accounting and Business Consulting.
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UndisclosedUndisclosed2 - 9
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NJ SEO is a SEO services firm founded in 2011. Located in , the team provides Search Engine Optimization and Conversion Optimization.
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UndisclosedUndisclosed2 - 9
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Headquartered in Lake Forest, California, Red7Systems is a branding agency. The team provides Branding and IT managed services.
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UndisclosedUndisclosed2 - 9Panamá, Panama
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Digital Ideas PTY is a Digital Strategy company. Their team is located in Panamá, Panama. The agency offers Digital Strategy and Business Consulting.
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UndisclosedUndisclosed2 - 9Kyiv, Ukraine
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Web Studio BAST is an Advertising company. Launched in 2010, the company focuses on Advertising and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9
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Metasafe is a software development firm. The team is in Paris, France, and their services include Custom Software Development and Blockchain Marketing.
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UndisclosedUndisclosed2 - 9Panama City, FL
Services provided
Creative Collaboration Consultants, LLC is a Marketing Strategy company. Established in 2021, their team offers Marketing Strategy and Social Media Marketing.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.2/40.016.6/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.3/40.016.4/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49San Jose, CA
Ability to deliver
35.9/40.017.2/20 Reviews9.6/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.