Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed2 - 9Dubai, United Arab Emirates
Services provided
Business Technology Consulting is a small ERP consulting and SI company headquartered in Dubai, United Arab Emirates. Their services include ERP consulting and SI.
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UndisclosedUndisclosed2 - 9Montréal, Canada
Services provided
Based in Montréal, Canada and Montpellier, France, SYNAIRGIS is a Business Consulting company. Founded in 2005, the team specializes in Business Consulting and IT managed services.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9Edinburgh , Scotland
Services provided
Launched in 2014, Urban Tide is a software development company. The team focuses on Custom Software Development and Artificial Intelligence.
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UndisclosedUndisclosed10 - 49Dubai, United Arab Emirates
Services provided
Themaar Consultancy Group is an Accounting company. Their small team is headquartered in Dubai, United Arab Emirates. Their services include Accounting and ERP consulting and SI.
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UndisclosedUndisclosed2 - 9أبو ظبي, United Arab Emirates
Services provided
In أبو ظبي, United Arab Emirates, Swift IT Solutions is an ERP consulting and SI company. Established in 2010, the team focuses on ERP consulting and SI and Web Design.
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UndisclosedUndisclosed50 - 249Boston, MA
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IoT development company Digital Lumens was founded in 2008. The midsize team provides IoT development and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Boston, MA
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UsefulBI is a Boston, Massachusetts-based AI company. They focus on Artificial Intelligence and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed2 - 9Windham, CT
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Logistics Consulting is a small Digital Strategy company located in Windham, Connecticut. Their services include Digital Strategy and IT managed services.
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UndisclosedUndisclosed50 - 249Greenville, SC
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Advoco Inc is an ERP consulting and SI company. The Greenville, South Carolina-based company was founded in 2002. Their team offers ERP consulting and SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
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UndisclosedUndisclosed2 - 9Spartanburg, SC
Services provided
BLogix, a Business Consulting company, is in Spartanburg, South Carolina. Their services include Business Consulting and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Fargo, ND
Services provided
Sundog Interactive is a branding agency launched in 1995. The team specializes in Branding and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Eugene, OR
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Launched in 2006, Freeflow Digital is a CRM consulting and SI company. The team offers CRM consulting and SI and Digital Strategy.
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UndisclosedUndisclosed50 - 249West Fargo, ND
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Founded in 2007, BNG Team is a midsize West Fargo, North Dakota-based Marketing Strategy company. Their services include Marketing Strategy and E-Commerce Development.
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UndisclosedUndisclosed2 - 9Grand Rapids, MI
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The Image Shoppe is a branding company. The small Grand Rapids, Michigan-based team focuses on Branding and Content Marketing. The firm was established in 2000.
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UndisclosedUndisclosed50 - 249Shanghai, China
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INNOMATIVE is a CRM consulting and SI company. The Shanghai, China-based company was launched in 2007. Their services include CRM consulting and SI and Digital Strategy.
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UndisclosedUndisclosed10 - 49Honolulu, HI
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Launched in 2004, Hawaii Tech Support, a small IT managed services company, is based in Honolulu, Hawaii. Their team specializes in IT managed services and IT staff augmentation.
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UndisclosedUndisclosedFreelancerDallas, TX
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Small Business Consulting company Christiano Ferraro Consultancy, LLC, is in Dallas, Texas. Their services include Business Consulting and Marketing Strategy.
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UndisclosedUndisclosed2 - 9
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In Birmingham , England, D4 Software is a custom software development firm. They focus on Custom Software Development and Mobile App Development.
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UndisclosedUndisclosed10 - 49Birmingham , England
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Bluetel is a custom software development firm. Their small team is based in Birmingham , England. Their services include Custom Software Development and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Sacramento, CA
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Based in Sacramento, California, Graviton Consulting Services is a Staffing company. They provide Staffing and Custom Software Development.
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UndisclosedUndisclosed10 - 49Houston, TX
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Established in 2009, ethosIQ, a small Business Consulting company, is headquartered in Houston, Texas. Their services include Business Consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Austin, TX
Services provided
Accomplice LLC is an Enterprise App Modernization company headquartered in Austin, Texas. The team focuses on Enterprise App Modernization and UX/UI Design.
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UndisclosedUndisclosed10 - 49Salt Lake City, UT
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Karren, Hendrix, Stagg, Allen & Company is a Business Consulting company. The agency is located in Salt Lake City, Utah. Their services include Business Consulting and Accounting.
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UndisclosedUndisclosed50 - 249Paris, France
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User experience design agency DISKO was launched in 2010. The midsize team offers UX/UI Design and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Birmingham , England
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On Device Solutions Ltd is a custom software development firm. Based in Birmingham , England, the firm specializes in Custom Software Development and Mobile App Development.
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UndisclosedUndisclosed50 - 249
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Founded in 1999, OBS Logistics is a midsize Solihull , England-based software development company. Their services include Custom Software Development and Application Management & Support.
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UndisclosedUndisclosed2 - 9
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Located in , SilverGlobe Software Solutions Limited is an Application Management & Support company. Launched in 2012, the team offers Application Management & Support and E-Commerce Development.
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UndisclosedUndisclosed10 - 49Houston, TX
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Headquartered in Houston, Texas, Ruths.ai is a Business Consulting company. Their services include Business Consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Houston, TX
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Ayata is a custom software development company. Headquartered in Houston, Texas, the firm was launched in 2009. Their team provides Custom Software Development and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249North Charleston, SC
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Modulant is a North Charleston, South Carolina-based business intelligence company. The team offers BI & big data consulting & SI and Custom Software Development.
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UndisclosedUndisclosed2 - 9
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Diatom is a Boston, Massachusetts-based artificial intelligence development company and data analytics company. The team focuses on Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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Ammunition is a branding company. They focus on Branding and CRM consulting and SI and were founded in 2017. The firm is in Atlanta, Georgia.
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UndisclosedUndisclosed50 - 249Atlanta, GA
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Terminus is an Advertising company based in Atlanta, Georgia. Established in 2014, the team focuses on Advertising and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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TQIntelligence, Inc. Is an AI firm established in 2016. In Atlanta, Georgia, the team focuses on Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9London, England
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Phone answering service and CRM consulting and SI company SmartCalling was founded in 2016. Based in London, England, the team specializes in Call Center Services and CRM consulting and SI.
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UndisclosedUndisclosed250 - 999Thames Ditton, England
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Established in 1977, SHL is a big data analytics company and HR Consulting company. The firm focuses on BI & big data consulting & SI and HR Consulting, and is midsize.
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UndisclosedUndisclosed2 - 9Wayland, MA
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Chatmine Technologies is a Wayland, Massachusetts-based artificial intelligence firm. They focus on Artificial Intelligence and BI & big data consulting & SI and were founded in 2006.
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UndisclosedUndisclosed2 - 9București, Romania
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Interactions Marketing is a CRM consulting and SI company. Their team is located in București, Romania. The agency offers CRM consulting and SI and E-Commerce Development.
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UndisclosedUndisclosed2 - 9London, England
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AdTonos is an Advertising company founded in 2018. In London, England, the team focuses on Advertising and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Columbia, SC
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Matrix Consulting - South Carolina is an IT managed services company. The Columbia, South Carolina-based team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49Bristol, England
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Swordfish Advertising, an Advertising company, is located in Bristol, England. The team focuses on Advertising and Branding.
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UndisclosedUndisclosed50 - 249London, England
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Attest, an AI development company, is based in London, England. Established in 2015, the team provides Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Springfield, IL
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KB Computer Consulting, Inc. Is an IT managed services company. The team focuses on IT managed services and Business Consulting and is headquartered in Springfield, Illinois.
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UndisclosedUndisclosed50 - 249Wellesley, MA
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Insource Services, Inc is an IT managed services company. The company is headquartered in Wellesley, Massachusetts. Their services include IT managed services and Accounting.
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UndisclosedUndisclosed2 - 9Vancouver, WA
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Headquartered in Vancouver, Washington, Fuseology Creative is an IT managed services company. Their services include IT managed services and Logo.
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UndisclosedUndisclosed10 - 49London, England
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AVORA is an AI company and data analytics company. They offer Artificial Intelligence and BI & big data consulting & SI and were founded in 2014. The company is headquartered in London, England.
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UndisclosedUndisclosed10 - 49Truro, England
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Hertzian is an AI development company and big data company founded in 2015. The team focuses on Artificial Intelligence and BI & big data consulting & SI and is in Truro, England.
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UndisclosedUndisclosed2 - 9London, England
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BOLDMIND, a big data analytics company and IoT development company, was established in 2012. The team provides BI & big data consulting & SI and IoT development and is based in London, England.
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UndisclosedUndisclosed50 - 249Salt Lake City, UT
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Global Consulting International is an IT managed services and Business Consulting company founded in 2005. The team focuses on IT managed services and Business Consulting.
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UndisclosedUndisclosed50 - 249Peoria, IL
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Simantel is an Advertising company. They focus on Advertising and BI & big data consulting & SI and were established in 1980. The firm is headquartered in Peoria, Illinois.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.1/40.017.4/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.