Top BPO Companies in North Carolina

Ratings Updated: August 25, 2026

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ROI CX Solutions

4.8 4 reviews

Premier Verified

$50,000+

Undisclosed

1,000 - 9,999

Serves North Carolina

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +4 services

15% Finance & Accounting Outsourcing (FAO)

10% Content Moderation Services

10% Data Annotation Services

5% HR Outsourcing

ROI CX Solutions is a customer support management company that excels in enhancing customer satisfaction and streamlining support processes. With over 80% of reviews highlighting their flexibility, responsiveness, and efficiency, they have consistently improved key metrics such as first response time, call handling, and customer satisfaction. Despite initial recruitment challenges, their adaptability and commitment to client needs remain commendable.

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Reviews mention Creative
Clients have expressed strong satisfaction with ROI CX Solutions' creative approach to enhancing user experience. One review highlighted their ability to adapt seamlessly to evolving support needs and collaborate creatively, showcasing their commitment to customer care. Additionally, the company demonstrated flexibility in managing the complexities of their tech stack. Overall, the sentiment is positive, emphasizing the effectiveness of their creative strategies in achieving operational improvements and customer satisfaction.

Call Center Services for Software Dev Company

4.5 Feb 25, 2026

ROI CX Solutions has flexible adjustments to our tech stack learning curve and system navigation. They maintain consistent communication, adapt seamlessly to our support needs, and collaborate creatively to elevate the overall user experience — their care and support shine through clearly.
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Industry Experience

ROI CX Solutions has garnered positive feedback across various industries, including Retail, Medical, Hospitality & Leisure, and Consumer Products & Services. Clients commend their professionalism, responsiveness, and ability to enhance customer satisfaction. In Retail, they effectively manage service desk operations, while in Medical, they streamline patient interactions and improve call handling metrics. Their flexibility and strong communication have been highlighted in Hospitality, and they have significantly reduced response times in Consumer Products. Overall sentiment indicates strong expertise and positive impact within these sectors.
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Consumer products & services Medical Hospitality & leisure Retail

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend ROI CX Solutions for offering competitive pricing and significant value for money. A DocMJ executive noted that their pricing fit the budget while delivering good value, resulting in improved call performance and operational efficiency. Similarly, feedback from a hospitality director highlighted that ROI CX Solutions' pricing aligned with their budget and provided excellent value, contributing to lower costs and increased flexibility. Overall, client sentiment reflects satisfaction with the cost-effectiveness of their services.
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Austin, Texas (1) Dallas, Texas (1) Shiner, United States (1)

This provider is fluent in 1 language:

English

This provider is available in 4 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves North Carolina

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Well-executed projects
Hugo has received overwhelmingly positive feedback regarding their execution of projects. Clients highlighted their commitment to on-time deliveries and exceptional customer support, noting how Hugo's responsiveness and adaptability significantly improved satisfaction levels. One client praised their multilingual support and the development of a comprehensive FAQ page, which enhanced customer relationships. Overall, clients emphasized Hugo's seamless integration with their company culture, professionalism, and ability to exceed expectations, making them a reliable partner for project success.

Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

Their commitment to delivering items on time has been truly remarkable. Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them.
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Top Customer Service

5.0 68 reviews

Premier Verified

$1,000+

Undisclosed

250 - 999

Serves North Carolina

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a customer support agency renowned for its excellent call handling and content writing services. Across the reviews provided, 88% of clients emphasize their professionalism and ability to improve communication efficiency. Clients report smoother workflows, increased client satisfaction, and enhanced brand representation. Despite minimal suggestions for proactive content strategy, their high-quality service remains consistently praised.

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11 of 11 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 11 times in the past 6 months
Recent reviews highlight Top Customer Service's professionalism and effective communication, with clients noting significant improvements in response times and customer satisfaction. For instance, a CEO praised their content writing team's ability to align messaging with brand tone, resulting in increased lead inquiries. Additionally, a marketing manager commended their inbound call handling, which led to fewer missed calls and enhanced customer interactions. Overall, feedback indicates a strong alignment with client needs and a commitment to quality service.
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Industry Experience

Top Customer Service has demonstrated expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients highlighted their strengths in efficient call handling, customer support, and effective communication, which resulted in improved response times and customer satisfaction. The overall sentiment indicates satisfaction with their professionalism, adaptability, and ability to align with clients’ brand voices, making them a suitable choice for businesses seeking reliable customer service solutions.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services Government

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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Serves North Carolina

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

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Reviews mention Collaborative
Client feedback highlights TDCX's strong collaborative approach, emphasizing their partnership mentality and responsiveness to challenges. One client noted their ability to adapt quickly to process changes and offer innovative solutions, fostering a sense of teamwork. Another praised the organization's commitment to long-term growth and flexibility, with effective communication and alignment between teams. Overall, the sentiment reflects a positive perception of TDCX's collaborative efforts in supporting client objectives.

Call Center Services for Global Social Media Company

5.0 May 17, 2022

I really enjoy their collaborative approach, and our working relationship really feels like a partnership towards reaching our goals. They are very reactive whenever a technical problem occurs they will quickly come up with alternatives and different temporary workflows to minimize disruptions while issues are fixed. Their analytics teams are also very quick to conduct analysis and come back with valuable insights.
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BPO Services for E-Commerce Company

5.0 Mar 31, 2022

We have weekly syncs and our action items are well-managed over a tracker. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. In addition, the Operations manager is very easy to reach and fast in response.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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DemandZEN

4.8 5 reviews

Verified

$25,000+

Undisclosed

50 - 249

Troutman, NC

Services provided

25% Demand Generation Marketing

25% Sales Outsourcing

20% Account-Based Marketing +2 services

15% Call Center Services

15% Digital Strategy

DemandZEN is a lead generation and appointment-setting company that specializes in driving sales opportunities through outbound sales calls and meetings. They consistently receive positive feedback for their punctual project management, effective communication, and alignment with client cultures and values. Around 80% of reviewers highlight their adaptability and proactive approach, while only a small fraction mention areas for improvement, such as better feedback loops and meeting quality enhancements.

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3 of 4 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews of DemandZEN highlight a strong emphasis on effective lead generation and client communication. Clients commend the team's adaptability and timely project delivery, with one noting a 90% meeting held rate and another appreciating the diligent customer success manager. However, suggestions for improvement include enhancing meeting quality and increasing feedback sessions. Overall, the sentiment is positive, reflecting satisfaction with their service and alignment with client goals.
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Industry Experience

DemandZEN has demonstrated expertise across multiple industries, including Energy & Natural Resources, Insurance, Business Services, and Technology. Feedback highlights their strengths in communication, adaptability, and timely delivery, making them effective in generating qualified leads and enhancing business pipelines. Overall sentiment is positive, with clients noting significant impact on meeting generation and conversion rates. Organizations in high-consequence sectors, insurance, and technology can particularly benefit from DemandZEN's services.
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Insurance Other industries Energy & natural resources Business services

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend DemandZEN for providing excellent value for their cost, highlighting their effective communication and timely delivery. One client noted they chose DemandZEN over other options due to their strong culture fit and perceived value. Another emphasized the successful generation of qualified opportunities at a reasonable price, while a third client appreciated their adaptability and minimal demands on internal resources. Overall, the sentiment reflects satisfaction with the cost-to-value ratio of their services.
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More responsive than most other service providers

DemandZEN is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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AnswerLive

4.6 7 reviews

Undisclosed

Undisclosed

50 - 249

Gastonia, NC

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

15% Sales Outsourcing

AnswerLive is a call center service provider specializing in after-hours and 24/7 answering services. The reviews highlight their professionalism and efficiency, with approximately 83% of reviewers praising their responsiveness and customer service. However, some challenges include communication gaps during team transitions and occasional duplicate messaging. Overall, clients appreciate AnswerLive's dedication to maintaining seamless operations and recommending them for similar service needs.

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Reviews mention Easy to work with
Clients consistently describe AnswerLive as 'great and easy to work with,' highlighting their responsiveness and friendly demeanor. One client noted that even during stressful situations, the team remains pleasant and efficient. Their proactive approach in suggesting a text messaging system further demonstrates their commitment to client needs. Overall, the sentiment is overwhelmingly positive, with clients feeling supported and valued throughout their engagement.

After Hours Answering Services for Health Clinic

5.0 Feb 20, 2020

AnswerLive is great and easy to work with. I’m always able to get in touch with them when needed. Once, I had a troubleshooting issue and they provided an answer and resolution really quickly. Their team is incredibly kind, friendly, and positive in their interactions with us.
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Industry Experience

AnswerLive has received positive feedback across several industries, including Automotive, Utilities, Information Technology, and Business Services. Clients in Automotive appreciate their reliable 24-hour support, though some noted issues with information transfer. In Utilities, they were commended for improving customer management and response times. The Information Technology sector valued their proactive communication and professionalism. Overall, AnswerLive is recognized for its responsiveness and customer care across these industries, making them a strong candidate for clients needing after-hours services.
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Information technology Automotive Consumer Products Utilities Healthcare Business services

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally express satisfaction with AnswerLive's pricing and value for money. One client noted an investment of $450 per month, stating it significantly saved time for their in-house team. Another highlighted a yearly expenditure of $15,000–$20,000, emphasizing the service's responsiveness and reliability. Overall, feedback indicates that clients feel the pricing is reasonable given the quality of service provided, with one client mentioning they have not seen price increases over a decade, reinforcing their positive sentiment.
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Lubbock, Texas (2) San Marcos, Texas (1) Concord, New Hampshire (1) Portland, Oregon (1) Lantana, Florida (1) Wellford, South Carolina (1)

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BOS Digital

5.0 13 reviews

$5,000+

$100 - $149 / hr

10 - 49

Raleigh, NC

Services provided

20% Social Media Marketing

10% Advertising

10% Content Marketing +6 services

10% Conversion Optimization

10% Digital Strategy

10% E-Commerce Development

10% Email Marketing

10% Sales Outsourcing

10% Web Development

BOS Digital is a comprehensive digital marketing agency specializing in services such as social media management, SEO, content strategy, and online reputation management. With approximately 100% positive feedback, clients consistently praise their organization, effective communication, and ability to deliver results tailored to client needs. Notably, around 80% of reviewers highlight their strong client-focused approach and attention to detail.

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Reviews mention Easy to work with
BOS Digital is frequently noted for being easy to work with, as highlighted by a client who praised their organization and streamlined processes. The client described the team as 'super fun to work with' and appreciated the efficiency of their communication. The effective collaboration was further emphasized through the use of the Monday platform, which facilitated seamless interactions. Overall, the sentiment reflects a strong satisfaction with the working relationship and no reported issues.

Digital Marketing for Family Law Firm

5.0 Sep 20, 2022

The workflow has been very effective. Their organization, streamlined process, and designated point of contact system is great. They're also super fun to work with!
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Industry Experience

BOS Digital has garnered positive feedback across multiple industries including Legal, Real Estate, Education, and Arts. Clients commend their expertise in digital marketing, website management, and social media strategy. In the Legal sector, they excelled in revitalizing digital presence, while in Real Estate, they enhanced branding and engagement. Their work in Education focused on branding for new projects, and in the Arts, they addressed advertising challenges effectively. Overall, clients widely appreciate their professionalism, communication, and results-driven approach.
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Legal Construction Healthcare Real estate Arts, entertainment & music Education Consulting Chemicals & Biotechnology Other Industry

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight BOS Digital's competitive pricing and exceptional value for money. One client noted that their pricing was the best compared to other vendors, emphasizing transparency and tailored service packages for smaller budgets. Another client appreciated the professional and reasonable proposal that fit their budget. Overall, feedback reflects a strong sentiment of satisfaction with the cost-effectiveness of BOS Digital's services, with clients feeling they receive significant returns on their investments.
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Raleigh, North Carolina (6) Apex, North Carolina (1) Cary, North Carolina (1) Charlotte, North Carolina (1) Louisburg, North Carolina (1)

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ProphetLogic

5.0 2 reviews

$10,000+

$25 - $49 / hr

10 - 49

Cornelius, NC

Services provided

100% Sales Outsourcing

ProphetLogic is a results-driven sales and marketing company specializing in outbound prospecting and pipeline development. They have consistently received positive feedback, with 100% of reviewers praising their effective lead generation and personalized service. Clients highlight their strong company culture, excellent project management, and focus on business success, with no significant areas for improvement mentioned.

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Reviews mention Results-oriented
Clients have consistently praised ProphetLogic for their results-oriented approach, noting their commitment to client success. One client highlighted them as "the most results-oriented vendor we have ever worked with," emphasizing their ability to exceed expectations and deliver significant outcomes, including winning new strategic accounts. Overall, the sentiment reflects a strong appreciation for ProphetLogic's focus on achieving tangible results and their dedication to continuous improvement.

Lead Gen Program for Information Security Company

5.0 Mar 24, 2022

We have won new logo accounts including strategic accounts through the program ProphetLogic has designed and executed for us. They are the most results-oriented vendor we have ever worked with. They care about the success of our business.
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Industry Experience

ProphetLogic has effectively served clients in the Financial Services and IT Services industries, excelling in sales pipeline enhancement and lead generation. Feedback highlights their dedicated approach, adaptability, and results-oriented mindset, significantly contributing to their clients' business growth. Their strong communication and continuous improvement practices further reinforce their positive impact. Companies within these sectors seeking to expand their customer base would find ProphetLogic to be a well-suited partner.
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Financial services IT Services

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have praised ProphetLogic for their competitive pricing model and the significant value they deliver. One client noted their pricing was a deciding factor in choosing them, while another highlighted their results-oriented approach, which exceeded expectations and contributed to new client acquisitions. Overall, the sentiment reflects strong satisfaction with the cost-to-value ratio of their services, with clients reporting accelerated business growth and effective support throughout the engagement.
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Cornelius, NC

19109 West Catawba Avenue
Cornelius, NC 28031
10 - 15

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HowtouseClay.com

4.8 3 reviews

$5,000+

$300+ / hr

2 - 9

Ocean Isle Beach, NC

Services provided

100% Sales Outsourcing

HowtouseClay.com is a company specializing in building and implementing efficient cold email outreach systems to enhance lead generation and prospect engagement. Reviewers consistently highlight their ability to deliver projects on time and within budget, with 100% of reviews praising their project management and responsiveness. Clients are impressed by the scalability and effectiveness of their solutions, resulting in significant returns on investment.

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Reviews mention Professional
The feedback regarding HowtouseClay.com highlights their professionalism through timely project management and responsive communication. One client praised their expertise, noting that the team provided exceptional value even post-project completion. The client emphasized the professionalism of HowtouseClay.com’s staff, stating they were 'true pros' and delivered a successful cold email outreach system that significantly increased qualified leads, demonstrating an impressive ROI.

Email Marketing System Development for Digital Mktg Agency

5.0 Jul 17, 2024

The project management was delivered on time and they were very responsive to my needs. The added value even after the project was completed. HowtouseClay.com's team was true pros and provided excellent value for the investment.
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Industry Experience

HowtouseClay.com has received positive feedback primarily within the Software and Advertising & Marketing industries. Clients in Software praised their expertise in data enrichment and pipeline generation, highlighting their effective implementation of complex tools. In the Advertising & Marketing sector, users commended HowtouseClay's ability to develop outreach systems that significantly increased lead generation. Overall sentiment is strong, with clients noting responsiveness and value for investment, making HowtouseClay.com a suitable choice for businesses seeking to enhance their outreach capabilities.
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Software Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise HowtouseClay.com for their competitive pricing and overall value, noting that their services fit within budget while providing significant ROI. One client highlighted a 5:1 ROI expectation, indicating excellent value for the investment. Additionally, the responsiveness and professionalism of the team were frequently mentioned, with clients expressing satisfaction with timely project delivery and the quality of support received throughout the engagement.
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Keona Health

5.0 2 reviews

$10,000+

$150 - $199 / hr

50 - 249

Chapel Hill, NC

Services provided

30% AI Development

25% AI Agents

20% Generative AI +2 services

15% Custom Software Development

10% Call Center Services

Keona Health is a healthcare technology company specializing in streamlining patient care and communication. With 100% positive feedback from reviewers, clients appreciate their exceptional project management and support, often exceeding deadlines and resolving issues promptly. Their commitment to aligning company values and providing value for cost is frequently highlighted.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Keona Health reflect a positive overall sentiment, highlighting their exceptional project management and responsiveness. A client praised their ability to deliver ahead of schedule and noted the outstanding support provided, with timely resolutions to inquiries. The alignment of company values and budget considerations were also key factors in the decision to partner with Keona Health. Overall, clients express strong satisfaction and confidence in their collaborative efforts.
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Industry Experience

Keona Health has demonstrated significant expertise in the Medical industry, particularly in enhancing patient care and communication through innovative solutions. Clients have praised their ability to streamline processes, deliver projects ahead of schedule, and provide exceptional support. Overall sentiment is highly positive, with a strong emphasis on their alignment with client values and responsive service, making them a suitable partner for organizations seeking improvements in healthcare operations.
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Medical

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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed a positive sentiment regarding Keona Health's pricing, noting that it fits within their budget while providing good value for the cost. One reviewer specifically highlighted the alignment of company values and the exceptional support provided, stating that Keona's team consistently met deadlines and delivered ahead of schedule. Overall, the feedback indicates that clients perceive Keona Health as a cost-effective partner that enhances their operational efficiency.
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Anomaly Squared - BPO

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Greensboro, NC

Services provided

38% Customer Service Outsourcing

25% Back Office Outsourcing

24% Call Center Services +1 service

13% Sales Outsourcing

Anomaly Squared - BPO is a Customer Service Outsourcing company. The Greensboro, North Carolina-based team offers Customer Service Outsourcing and Back Office Outsourcing.
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REVGEN

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Raleigh, NC

Services provided

50% Call Center Services

50% Sales Outsourcing

Answering service company and Sales Outsourcing company REVGEN is based in Raleigh, North Carolina. Founded in 2014, the team provides Call Center Services and Sales Outsourcing.
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RelayTask LLC

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Morrisville, NC

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +2 services

20% Document Digitization & Management

20% Recruiting

RelayTask is a North Carolina-based LLC offering professional customer support services. Specializing in providing tailored solutions for businesses, RelayTask ensures efficient customer engagement,
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Lease A Sales Rep

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Raleigh, NC

Services provided

50% Call Center Services

50% Sales Outsourcing

Launched in 2003, Lease A Sales Rep is a call center service and Sales Outsourcing company. The firm specializes in Call Center Services and Sales Outsourcing, and is small.
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Chat Agents Inc

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

Raleigh, NC

Services provided

100% Customer Service Outsourcing

Chat Agents Inc, a Customer Service Outsourcing company, is in Raleigh, North Carolina. Launched in 2005, the team offers Customer Service Outsourcing.
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Daniels Communications, Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Asheville, NC

Services provided

100% Call Center Services

Daniels Communications, Inc. Is a phone answering service founded in 1955. Based in Asheville, North Carolina, the team specializes in Call Center Services.
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Heyou.ai

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Waxhaw, NC

Services provided

25% AI Consulting

25% Call Center Services

25% Customer Service Outsourcing +1 service

25% Sales Outsourcing

Heyou.ai is an answering service company. The small Waxhaw, North Carolina-based team provides Call Center Services and Customer Service Outsourcing. The firm was founded in 2023.
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Rent A Sales Rep

Not yet reviewed

$5,000+

$50 - $99 / hr

50 - 249

Raleigh, NC

Services provided

40% Direct Marketing

40% Sales Outsourcing

20% Staffing

Rent A Sales Rep is a Direct Marketing company. Founded in 2003, the team provides Direct Marketing and Sales Outsourcing.
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Infinity Marketing Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Raleigh, NC

Services provided

30% Call Center Services

30% Sales Outsourcing

10% Back Office Outsourcing +3 services

10% Market Research

10% Marketing Strategy

10% Public Relations

Infinity Marketing Services is a call center. The team provides Call Center Services and Sales Outsourcing, and the firm is based in Raleigh, North Carolina.
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Mensen Praten

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Rocky Mount, NC

Services provided

100% Call Center Services

Launched in 2023, Mensen Praten, a small call center company, is headquartered in Rocky Mount, North Carolina. Their team specializes in Call Center Services.
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Neusoft Corporation

Not yet reviewed

$5,000+

$100 - $149 / hr

10,000+

Morrisville, NC

Services provided

20% Back Office Outsourcing

20% Custom Software Development

20% ERP Consulting and SI +2 services

20% IT Managed Services

20% IoT Development

Neusoft Corporation, a custom software development company, was established in 1991. The team provides Custom Software Development and Back Office Outsourcing.
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Morrisville, NC

Location: Morrisville (Headquarters) 3000 RDU Center Drive, Suite 119
Morrisville, NC 27560

+1 919 600 6701

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Elevate and Delegate LLC

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Concord, NC

Services provided

30% Staffing

20% Recruiting

10% Executive Search +7 services

10% Recruitment Process Outsourcing

5% Back Office Outsourcing

5% Customer Service Outsourcing

5% Finance & Accounting Outsourcing (FAO)

5% HR Outsourcing

5% IT Staff Augmentation

5% Sales Outsourcing

Elevate and Delegate LLC is a Staffing company. Launched in 2021, the team focuses on Staffing and Recruiting. The agency is located in Concord, North Carolina.
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Crestpoint Bridge

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Wake Forest, NC

Services provided

15% Web Development

10% Customer Service Outsourcing

5% Accounting +14 services

5% Advertising

5% Back Office Outsourcing

5% Branding

5% Call Center Services

5% Direct Marketing

5% Logo

5% Market Research

5% Mobile App Development

5% Other Marketing

5% Recruiting

5% Sales Outsourcing

5% Social Media Marketing

5% Staffing

5% Web Design

Crestpoint Bridge is a web development firm. They were launched in 2024 and offer Web Development and Customer Service Outsourcing.
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RSVP Communications, Inc

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Greensboro, NC

Services provided

20% Direct Marketing

20% Email Marketing

20% Fulfillment +4 services

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

RSVP Communications, Inc is a Greensboro, North Carolina-based Email Marketing company. Launched in 1985, the team specializes in Email Marketing and Fulfillment.
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Federal Division Management

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Research Triangle Park, NC

Services provided

50% Back Office Outsourcing

50% Business Consulting

Back Office Outsourcing and Business Consulting company Federal Division Management was founded in 1998. The company focuses on Back Office Outsourcing and Business Consulting, and is small.
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The Blacksand Group

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Davidson, NC

Services provided

20% Branding

20% Call Center Services

20% Pay Per Click +2 services

20% Search Engine Optimization

20% Social Media Marketing

The Blacksand Group, a branding agency, was launched in 2024. The team specializes in Branding and Social Media Marketing and is located in Davidson, North Carolina.
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PropelusAI

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Huntersville, NC

Services provided

5% AI Consulting

5% AI Development

5% Advertising +17 services

5% Application Management & Support

5% Application Testing

5% Branding

5% Business Consulting

5% CRM Consulting and SI

5% Call Center Services

5% Content Writing Services

5% Corporate Training & Coaching

5% Custom Software Development

5% Customer Service Outsourcing

5% Cybersecurity

5% E-Commerce Development

5% Language Interpretation

5% Mobile App Development

5% Sales Outsourcing

5% Translation

5% Web Development

Founded in 2025, PropelusAI is a small Advertising company. Their services include Advertising and Branding.
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Inside Global

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Raleigh, NC

Services provided

50% Sales Outsourcing

30% Demand Generation Marketing

10% Account-Based Marketing +2 services

5% Email Marketing

5% Event Marketing

Launched in 2010, Inside Global is a Sales Outsourcing company. Their services include Sales Outsourcing and Demand Generation Marketing.
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Raleigh, NC

3717 National Drive
Raleigh, NC 27612
10 - 15

+1 202 695 1582

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S & E Group, LLC

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Huntersville, NC

Services provided

45% Customer Service Outsourcing

40% Staffing

15% Call Center Services

In Huntersville, North Carolina and Slocomb, Alabama, S & E Group, LLC is a Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Staffing.
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Carbon Design

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Raleigh, NC

Services provided

40% Digital Strategy

30% Sales Outsourcing

30% UX/UI Design

Carbon Design is a Digital Strategy company. The Raleigh, North Carolina-based team provides Digital Strategy and UX/UI Design.
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Epsilon Inc

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Weaverville, NC

Services provided

25% Call Center Services

25% Cloud Consulting & SI

25% Cybersecurity +1 service

25% IT Managed Services

Epsilon Inc is a Weaverville, North Carolina-based cloud consulting & SI company. Their services include cloud consulting & SI and Cybersecurity.
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RoofAssist LLC

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Greensboro, NC

Services provided

60% Back Office Outsourcing

30% Customer Service Outsourcing

10% Business Consulting

Back Office Outsourcing company RoofAssist LLC is in Greensboro, North Carolina. They offer Back Office Outsourcing and Customer Service Outsourcing and were launched in 2025.
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GCS Agents

4.9 6 reviews

$50,000+

$25 - $49 / hr

250 - 999

Salisbury, NC

Services provided

40% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing +2 services

10% Business Consulting

5% HR Consulting

GCS Agents is a versatile company that specializes in call center management, training, and back-office services. Client reviews highlight their professionalism and high-performance metrics, with 100% of reviewers noting their effective communication and tailored solutions. They have successfully managed a significant number of inbound calls and customer interactions, saving clients substantial time and costs. GCS Agents are praised for their comprehensive services and strong client relationships, with minimal areas for improvement suggested.

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Reviews mention Professional
Client feedback reflects a highly professional sentiment towards GCS Agents, emphasizing their effective management and seamless integration into operations. One client noted, 'Their team addressed the project professionally,' and highlighted the absence of missed calls and prompt communication. Additionally, they praised GCS Agents for maintaining high performance metrics despite industry challenges. Overall, clients appreciate their commitment to service quality and responsiveness, reinforcing GCS Agents' reputation as a dependable partner in call center operations.

Call Center Services for Public Transportation Agency

5.0 Feb 27, 2020

We have significant success with GCS Agents. While we had concerns in transitioning providers, their team addressed the project professionally. Their team took over the operation and met all calls, having not one missed call. They maintain their high-level performance, making it unsurprising that the transit authority still works with them.
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Call Center Services for Public Transportation Agency

5.0 Feb 27, 2020

GCS Agents also attended meetings with community advocates. Their team including executive leadership was readily available at all times. The communication was nearly instant. Their team alerted us to issues and gave solutions for them. They not only minimized issues but also maintained their significantly high level of performance.
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Industry Experience

GCS Agents has demonstrated expertise across various industries, including Utilities, Advertising & Marketing, IT Services, and Energy & Natural Resources. Clients commend their strong communication, tailored training programs, and ability to enhance customer satisfaction. In the Utilities sector, they improved customer interaction quality significantly. In Advertising & Marketing, they successfully developed training content that fostered cultural change. Overall, GCS Agents is well-suited for organizations seeking efficient call center operations or specialized training across these sectors.
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Utilities Advertising & marketing IT Services Information technology Energy & natural resources Transportation

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients express a positive sentiment regarding GCS Agents’ value for money. One client noted an annual investment of $25 million, highlighting the effective service delivery and adherence to performance metrics. Another client, who spent approximately $17,000, appreciated the personalized approach despite the costs. Overall, clients feel that GCS Agents provide substantial savings and efficiency, with one mentioning a monthly savings of $10,000 to $15,000, demonstrating that their services significantly enhance productivity.
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Jacksonville, Florida (1) Nashville, Tennessee (1) Austin, Texas (1) New York City, New York (1) Columbus, Ohio (1) Los Angeles, California (1)

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AnswerPhone

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Greensboro, NC

Services provided

63% Customer Service Outsourcing

37% Call Center Services

AnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services.
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Greensboro, NC

822 North Em St
Greensboro, NC 27401

336.274.1501

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eClerx

Not yet reviewed

$5,000+

Undisclosed

10,000+

Fayetteville, NC

Services provided

35% Custom Software Development

25% Back Office Outsourcing

20% Call Center Services +2 services

15% Generative AI

5% Robotics Process Automation

EClerx is a large custom software development firm founded in 2000. Their team offers Custom Software Development and Back Office Outsourcing.
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Fayetteville, NC

235 North McPherson Church Road
Fayetteville, NC 28303
1001 - 2000

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Accu-Call

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Wilmington, NC

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Accu-Call is a small Wilmington, North Carolina-based call center and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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Gungho

1.8 2 reviews

$5,000+

Undisclosed

50 - 249

Charlotte, NC

Services provided

75% Sales Outsourcing

25% Email Marketing

Gungho is a lead generation company specializing in business development services. Although Gungho achieved some lead generation targets, feedback indicates inconsistent outcomes, with approximately 50% of reviews highlighting challenges such as inadequate follow-ups and limited commercial success with generated leads. Clients appreciated Gungho's ability to access prospective clients but noted potential improvements in meeting coordination and lead quality.

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Reviews mention Accessible
The sentiment regarding Gungho's accessibility is generally positive, with clients appreciating their ability to access a wide range of prospective clients and provide clear communication. One client noted the effectiveness of weekly updates and detailed reports on meetings arranged. However, there were suggestions for improvement, particularly in following up with meeting attendees to confirm their availability, which could enhance overall engagement and success rates.

Appointment Setting Services for Technology Company

3.0 May 30, 2023

They were able to access a wide range of prospective clients and market our business clearly and succinctly. Project management was good in terms of providing weekly updates on progress and details of the organizations and individuals with whom they had arranged meetings, including details of the conversations that they had.
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Industry Experience

Gungho has experience in various industries, notably in financial services and anti-financial crime sectors. Feedback indicates a strength in lead generation and client outreach, particularly for companies seeking to expand their client base. However, sentiment varies; while some clients praised their access to prospective clients, others noted challenges in follow-up and lead quality. Overall, Gungho appears well-suited for firms in financial services and related fields, though improvements in lead conversion and project execution are recommended.
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Financial services IT Services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed mixed sentiments regarding Gungho Marketing's cost and value for money. While one client noted that they arranged four meetings per week, they felt the overall commercial success was lacking, suggesting limited value for the investment. Another client pointed out that despite good leadership, the actual lead generation was insufficient, indicating a disparity between expectations and results. Overall, feedback suggests that while Gungho offers potential, clients seek better outcomes relative to their costs.
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Charlotte, NC

5600 77 Center Drive
Charlotte, NC 28217
10 - 15

+1 980 5000 933

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Docufree

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Charlotte, NC

Services provided

20% Document Digitization & Management

16% AI Development

16% Back Office Outsourcing +3 services

16% Digital Strategy

16% IT Managed Services

16% Robotics Process Automation

Founded in 1999, Docufree is a midsize Document Digitization & Management company. Their services include Document Digitization & Management and Back Office Outsourcing.
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Charlotte, NC

5230 Westinghouse Boulevard
Charlotte, NC 28273
50 - 75

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ResponsePoint

4.7 8 reviews

$5,000+

$25 - $49 / hr

50 - 249

Cary, NC

Services provided

40% Demand Generation Marketing

20% Account-Based Marketing

20% Email Marketing +2 services

10% Call Center Services

10% Sales Outsourcing

ResponsePoint is a lead generation and marketing services company with a focus on enhancing sales and customer engagement through strategies like account-based marketing and call center services. The reviews indicate high satisfaction, with approximately 83% of clients recognizing their flexibility, responsiveness, and ability to generate quality leads. Some feedback highlighted areas for consistent improvement, such as lead quality and meeting deadlines.

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Reviews mention Communicative
Clients have praised ResponsePoint for their exceptional communication, highlighting their timely updates and clear presentations. One client remarked on their ability to swiftly adapt to evolving project requests, which significantly enhanced the decision-making process. Overall, the sentiment regarding communication is highly positive, with no noted complaints regarding responsiveness or clarity.

Lead Generation & Marketing Services for Research Firm

5.0 Apr 5, 2024

What stands out most about ResponsePoint is their exceptional communication and timely updates. Their presentations are clear and professional, and their ability to swiftly adapt to new requests has been particularly impressive. Additionally, their use of comprehensive dashboards for project tracking and insights has greatly enhanced our decision-making process.
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Industry Experience

ResponsePoint has garnered positive feedback across various industries, including Life Sciences, Business Services, Telecommunications, Information Technology, and Research. Clients commend their expertise in lead generation and customized marketing strategies, with notable strengths in project management and responsiveness. The overall sentiment reflects satisfaction with their ability to deliver quality leads and support business growth, although some feedback points to inconsistencies in lead quality and project timelines. Companies in tech and research sectors may find a particularly strong match with ResponsePoint's offerings.
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Research Software Business services Telecommunications Information technology

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1)

What Clients Have Said
Clients have consistently highlighted ResponsePoint's competitive pricing and perceived value for money. One client noted that their pricing 'fit our budget' and provided 'good value for cost.' Another emphasized the affordability while appreciating the successful lead generation outcomes. Overall, the sentiment regarding cost-effectiveness is positive, with several clients expressing satisfaction with the return on investment relative to the services rendered.
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Stamford, Connecticut (1) Chicago, Illinois (1) Cupertino, California (1) Riverside, California (1) Boise, Idaho (1) Lakeview, Texas (1)

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NTT Business Solutions LLC

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Greensboro, NC

Services provided

60% Staffing

40% Call Center Services

NTT Business Solutions LLC, a Staffing company, was launched in 2016. The company specializes in Staffing and Call Center Services, and is midsize.
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Healthcare Business Reps, LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Leland, NC

Services provided

25% AI Development

25% Back Office Outsourcing

25% Blockchain +1 service

25% Cybersecurity

Healthcare Business Reps, LLC is a small Cybersecurity company founded in 2017. Their team focuses on Cybersecurity and Artificial Intelligence.
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Outboundless

Not yet reviewed

$5,000+

Undisclosed

2 - 9

Elizabeth City, NC

Services provided

100% Sales Outsourcing

Small Sales Outsourcing company Outboundless, is located in Elizabeth City, North Carolina. Their services include Sales Outsourcing.
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Stratifyd

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Charlotte, NC

Services provided

60% AI Development

20% Call Center Services

20% Marketing Strategy

Stratifyd is a Charlotte, North Carolina-based artificial intelligence firm. They offer Artificial Intelligence and Call Center Services.
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Ecomm Pro Media

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Raleigh, NC

Services provided

20% Pay Per Click

20% Sales Outsourcing

20% Search Engine Optimization +4 services

10% Advertising

10% Digital Strategy

10% Marketing Strategy

10% Social Media Marketing

Ecomm Pro Media is a Raleigh, North Carolina-based SEO company. They specialize in Search Engine Optimization and Pay Per Click.
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Grace Federal Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Raleigh, NC

Services provided

20% Back Office Outsourcing

20% Executive Search

20% IT Managed Services +2 services

20% IT Staff Augmentation

20% Recruiting

IT managed services company Grace Federal Solutions was established in 2010. The small team specializes in IT managed services and IT staff augmentation.
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Redemptive Digital

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Raleigh, NC

Services provided

20% Back Office Outsourcing

20% Pay Per Click

20% Search Engine Optimization +2 services

20% Social Media Marketing

20% Web Development

Redemptive Digital is a social media marketing company. Their small team is located in Raleigh, North Carolina. Their services include Social Media Marketing and Search Engine Optimization.
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Buzzadelic

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Greenville, NC

Services provided

20% Sales Outsourcing

20% Search Engine Optimization

20% Web Development +4 services

10% Advertising

10% Corporate Photography

10% Graphic Design

10% Video Production

Founded in 2013, Buzzadelic is a small Greenville, North Carolina-based SEO company. Their team focuses on Search Engine Optimization and Web Development.
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ArenaCX

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Raleigh, NC

Services provided

30% Back Office Outsourcing

30% Call Center Services

30% HR Consulting +2 services

5% Customer Service Outsourcing

5% Sales Outsourcing

ArenaCX is a call center. Based in Raleigh, North Carolina, the company was launched in 2020. Their team provides Call Center Services and Back Office Outsourcing.
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Studio Three 49

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Durham, NC

Services provided

30% Business Consulting

30% CRM Consulting and SI

20% Content Marketing +1 service

20% Sales Outsourcing

Studio Three 49 is a CRM consulting and SI company. They provide CRM consulting and SI and Business Consulting and are based in Durham, North Carolina.
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Rize

Not yet reviewed

Undisclosed

$50 - $99 / hr

50 - 249

Charlotte, NC

Services provided

25% Back Office Outsourcing

25% IT Strategy Consulting

20% IT Managed Services +2 services

20% Mobile App Development

10% Web Development

Rize, a midsize Back Office Outsourcing company, is based in Hyderabad, India and Charlotte, North Carolina. Their services include Back Office Outsourcing and IT strategy consulting.
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Charlotte, NC

525N Tryon St, Suite 1600
Charlotte, NC 28202
10 - 15

704.644.3089

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AACS Call Center

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Greensboro, NC

Services provided

100% Call Center Services

AACS Call Center is an answering service. They are based in Greensboro, North Carolina and have small team. They specialize in Call Center Services.
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The Lead Ninjas

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Raleigh, NC

Services provided

50% Sales Outsourcing

25% Advertising

25% Social Media Marketing

Established in 2020, The Lead Ninjas is a small Raleigh, North Carolina-based Sales Outsourcing company. Their team specializes in Sales Outsourcing and Advertising.
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Leadorder.com

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Charlotte, NC

Services provided

80% Sales Outsourcing

20% Pay Per Click

Leadorder.com is a Sales Outsourcing company launched in 2002. The agency offers Sales Outsourcing and Pay Per Click.
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FlexOffers

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Raleigh, NC

Services provided

80% Affiliate Marketing

20% Sales Outsourcing

Located in San Francisco, California and Miami, Florida, FlexOffers is an Affiliate Marketing company. They specialize in Affiliate Marketing and Sales Outsourcing and were founded in 2008.
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Raleigh, NC

421 Fayetteville St, Suite 1100, PMB 600
Raleigh, NC 27601
1

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Top BPO Companies in North Carolina

List of the Top North Carolina BPO Services

Reviews mention Creative

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Reviews mention Well-executed projects

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Reviewed 1 time in the past 6 months

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Reviews mention Communicative

Lead Generation & Marketing Services for Research Firm

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