Top BPO Companies in North Carolina
6 Leaders 15 Contenders
66 Companies
List of the Top North Carolina BPO Services
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$1,000+Undisclosed250 - 999Serves North CarolinaServices provided
55% Customer Service Outsourcing15% Data Annotation Services10% Back Office Outsourcing +2 services10% Call Center Services10% Content Moderation ServicesSee all 68 projectsTop Customer Service is a professional customer support and call handling company offering tailored solutions across various industries. They consistently receive positive feedback, with 100% of reviewers praising their professionalism and ability to enhance client communication. Approximately 90% of clients noted improved response times and increased customer satisfaction. Clients value their seamless project management and commitment to understanding brand voices.
Industry Experience
Top Customer Service has demonstrated expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients highlighted their strengths in efficient call handling, customer support, and effective communication, which resulted in improved response times and customer satisfaction. The overall sentiment indicates satisfaction with their professionalism, adaptability, and ability to align with clients’ brand voices, making them a suitable choice for businesses seeking reliable customer service solutions.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services GovernmentWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.Was this helpful?
More responsive than most other service providers
Get in TouchTop Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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This provider is fluent in 20 languages:
- English
- Spanish
- Arabic
- Hindi
- Russian
- Japanese
- German
- Javanese
- Korean
- French
- Turkish
- Italian
This provider is available in 35 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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$1,000+< $25 / hr1,000 - 9,999Serves North CarolinaServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Personable
Clients have consistently praised Hugo Inc. for their personable approach, which has significantly enhanced relationship-building and simplified training processes. One client noted that unlike typical BPOs, Hugo's personable demeanor facilitated smoother operations and allowed their internal team to concentrate on strategic growth. Overall, the sentiment reflects a strong appreciation for the team's ability to connect and engage effectively with clients.-
BPO & Customer Service Support for Financial Services Co
4.5 Jun 27, 2024Their personable approach simplified agent training and relationship-building. Unlike typical BPOs, Hugo streamlined our support infrastructure, allowing us to focus on core business growth.
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Industry Experience
Hugo Inc. has demonstrated expertise across various industries, including Financial Services, eCommerce, Automotive, Gaming, and Information Technology. Feedback highlights strengths in enhancing customer support, streamlining operations, and driving efficiency. Clients from financial services laud their ability to reduce response times and improve customer satisfaction, while eCommerce partners commend their capacity handling and compliance management. Overall, sentiment across industries is positive, indicating Hugo's adaptability and commitment to delivering impactful solutions tailored to each sector's unique challenges.
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Media Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing GamingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Hugo Inc.'s exceptional value for money, noting that their services deliver significant cost savings while enhancing operational efficiency. Feedback indicates that clients appreciate the 'good value for cost' and the ability to 'scale quickly without compromising quality.' One client specifically mentioned an '80% improvement in efficiency compared to in-house hiring.' Overall, the sentiment towards Hugo's pricing structure is overwhelmingly positive, with many clients expressing satisfaction with the results relative to their investment.Was this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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$100,000+Undisclosed10,000+Serves North CarolinaServices provided
50% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +2 services10% Call Center Services10% Content Moderation ServicesSee all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
Reviews mention Unique expertise
Clients commend TDCX for their unique expertise in managing complex quality evaluations and customer support operations. One client highlighted their 'creative problem-solving' and 'innovative value-add propositions,' while another praised their 'strong problem-solving skill set' and proactive approach to identifying opportunities. Overall, the sentiment reflects a strong appreciation for TDCX's autonomy, reliability, and the exceptional outcomes they deliver, reinforcing their reputation as a trusted partner in the APAC region.-
BPO Services for Tech Company
5.0 May 25, 2022This team are highly calibrated and reliable experts, we have benefitted greatly from all of their CI suggestions. Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client.
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Call Center Services for Global Tech Company
5.0 Jun 25, 2021TDCX also is globally one of our strongest partners in outperforming on our internal Customer experience audit framework. We have a robust KPI measurement across CSAT, Timeliness, TATs, Customer journey flow, etc and TDCX has delivered across the board with a strong team of experts leading these teams. TDCX has a high bar on operational rhythm and cadence - 90% of the time they run the business on their own without any intervention needed from our teams.
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Industry Experience
TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.Was this helpful?
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This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
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DemandZEN
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$25,000+Undisclosed50 - 249Troutman, NCServices provided
25% Demand Generation Marketing25% Sales Outsourcing20% Account-Based Marketing +2 services15% Call Center Services15% Digital StrategySee all 5 projectsDemandZEN is a lead generation and appointment-setting company that specializes in driving sales opportunities through outbound sales calls and meetings. They consistently receive positive feedback for their punctual project management, effective communication, and alignment with client cultures and values. Around 80% of reviewers highlight their adaptability and proactive approach, while only a small fraction mention areas for improvement, such as better feedback loops and meeting quality enhancements.
3 of 4 reviews are 5 stars$10,000 – $49,000 avg. project costRead 4 Recent ReviewsReviewed 4 times in the past 6 months
In the last six months, DemandZEN has received positive feedback for their effective lead generation and strong communication skills. Clients highlighted their ability to meet deadlines and adapt to specific industry needs, with one client noting a 90% meeting hold rate. However, there are suggestions for improvement, particularly regarding the quality of meetings and gathering feedback from business development representatives. Overall, the sentiment is favorable, emphasizing DemandZEN's value for cost and cultural fit.Was this helpful?
Industry Experience
DemandZEN has demonstrated expertise across multiple industries, including Energy & Natural Resources, Insurance, Business Services, and Technology. Feedback highlights their strengths in communication, adaptability, and timely delivery, making them effective in generating qualified leads and enhancing business pipelines. Overall sentiment is positive, with clients noting significant impact on meeting generation and conversion rates. Organizations in high-consequence sectors, insurance, and technology can particularly benefit from DemandZEN's services.
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Insurance Other industries Energy & natural resources Business servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend DemandZEN for providing excellent value for their cost, highlighting their effective communication and timely delivery. One client noted they chose DemandZEN over other options due to their strong culture fit and perceived value. Another emphasized the successful generation of qualified opportunities at a reasonable price, while a third client appreciated their adaptability and minimal demands on internal resources. Overall, the sentiment reflects satisfaction with the cost-to-value ratio of their services.Was this helpful?
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This provider is fluent in 1 language:
- English
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UndisclosedUndisclosed50 - 249Gastonia, NC
Services provided
50% Call Center Services20% Customer Service Outsourcing15% Back Office Outsourcing +1 service15% Sales OutsourcingSee all 7 projectsAnswerLive is a call center service provider specializing in after-hours and 24/7 answering services. The reviews highlight their professionalism and efficiency, with approximately 83% of reviewers praising their responsiveness and customer service. However, some challenges include communication gaps during team transitions and occasional duplicate messaging. Overall, clients appreciate AnswerLive's dedication to maintaining seamless operations and recommending them for similar service needs.
Reviews mention Easy to work with
Clients consistently describe AnswerLive as 'great and easy to work with,' highlighting their responsiveness and friendly demeanor. One client noted that even during stressful situations, the team remains pleasant and efficient. Their proactive approach in suggesting a text messaging system further demonstrates their commitment to client needs. Overall, the sentiment is overwhelmingly positive, with clients feeling supported and valued throughout their engagement.-
After Hours Answering Services for Health Clinic
5.0 Feb 20, 2020AnswerLive is great and easy to work with. I’m always able to get in touch with them when needed. Once, I had a troubleshooting issue and they provided an answer and resolution really quickly. Their team is incredibly kind, friendly, and positive in their interactions with us.
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Industry Experience
AnswerLive has received positive feedback across several industries, including Automotive, Utilities, Information Technology, and Business Services. Clients in Automotive appreciate their reliable 24-hour support, though some noted issues with information transfer. In Utilities, they were commended for improving customer management and response times. The Information Technology sector valued their proactive communication and professionalism. Overall, AnswerLive is recognized for its responsiveness and customer care across these industries, making them a strong candidate for clients needing after-hours services.
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Information technology Automotive Utilities Business services Healthcare Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally express satisfaction with AnswerLive's pricing and value for money. One client noted an investment of $450 per month, stating it significantly saved time for their in-house team. Another highlighted a yearly expenditure of $15,000–$20,000, emphasizing the service's responsiveness and reliability. Overall, feedback indicates that clients feel the pricing is reasonable given the quality of service provided, with one client mentioning they have not seen price increases over a decade, reinforcing their positive sentiment.Was this helpful?
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$5,000+$100 - $149 / hr10 - 49Raleigh, NC
Services provided
20% Social Media Marketing10% Advertising10% Content Marketing +6 services10% Conversion Optimization10% Digital Strategy10% E-Commerce Development10% Email Marketing10% Sales Outsourcing10% Web DevelopmentSee all 13 projectsBOS Digital is a comprehensive digital marketing agency specializing in services such as social media management, SEO, content strategy, and online reputation management. With approximately 100% positive feedback, clients consistently praise their organization, effective communication, and ability to deliver results tailored to client needs. Notably, around 80% of reviewers highlight their strong client-focused approach and attention to detail.
Reviews mention Proactive
Clients consistently highlight BOS Digital's proactive approach, noting their initiative in offering valuable recommendations beyond the agreed scope. One client emphasized their attentiveness and responsiveness, stating that BOS Digital effectively listens to business challenges and collaborates with the right experts to provide solutions. This proactive engagement has been instrumental in enhancing client outcomes, particularly in improving visibility on platforms like LinkedIn.-
LinkedIn Content Strategy for Software Consultancy
5.0 Jun 17, 2021They’re very proactive with recommendations, even outside of the scope that I pay them for. We communicate via Slack, monday.com, and text messaging.
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Industry Experience
BOS Digital has garnered positive feedback across multiple industries including Legal, Real Estate, Education, and Arts. Clients commend their expertise in digital marketing, website management, and social media strategy. In the Legal sector, they excelled in revitalizing digital presence, while in Real Estate, they enhanced branding and engagement. Their work in Education focused on branding for new projects, and in the Arts, they addressed advertising challenges effectively. Overall, clients widely appreciate their professionalism, communication, and results-driven approach.
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Legal Construction Healthcare Real estate Arts, entertainment & music Education Consulting Chemicals & Biotechnology Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight BOS Digital's competitive pricing and exceptional value for money. One client noted that their pricing was the best compared to other vendors, emphasizing transparency and tailored service packages for smaller budgets. Another client appreciated the professional and reasonable proposal that fit their budget. Overall, feedback reflects a strong sentiment of satisfaction with the cost-effectiveness of BOS Digital's services, with clients feeling they receive significant returns on their investments.Was this helpful?
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$10,000+$25 - $49 / hr10 - 49Cornelius, NC
Services provided
100% Sales OutsourcingSee all 2 projectsProphetLogic is a results-driven sales and marketing company specializing in outbound prospecting and pipeline development. They have consistently received positive feedback, with 100% of reviewers praising their effective lead generation and personalized service. Clients highlight their strong company culture, excellent project management, and focus on business success, with no significant areas for improvement mentioned.
Reviews mention Results-oriented
Clients have consistently praised ProphetLogic for their results-oriented approach, noting their commitment to client success. One client highlighted them as "the most results-oriented vendor we have ever worked with," emphasizing their ability to exceed expectations and deliver significant outcomes, including winning new strategic accounts. Overall, the sentiment reflects a strong appreciation for ProphetLogic's focus on achieving tangible results and their dedication to continuous improvement.-
Lead Gen Program for Information Security Company
5.0 Mar 24, 2022We have won new logo accounts including strategic accounts through the program ProphetLogic has designed and executed for us. They are the most results-oriented vendor we have ever worked with. They care about the success of our business.
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Industry Experience
ProphetLogic has effectively served clients in the Financial Services and IT Services industries, excelling in sales pipeline enhancement and lead generation. Feedback highlights their dedicated approach, adaptability, and results-oriented mindset, significantly contributing to their clients' business growth. Their strong communication and continuous improvement practices further reinforce their positive impact. Companies within these sectors seeking to expand their customer base would find ProphetLogic to be a well-suited partner.
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Financial services IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have praised ProphetLogic for their competitive pricing model and the significant value they deliver. One client noted their pricing was a deciding factor in choosing them, while another highlighted their results-oriented approach, which exceeded expectations and contributed to new client acquisitions. Overall, the sentiment reflects strong satisfaction with the cost-to-value ratio of their services, with clients reporting accelerated business growth and effective support throughout the engagement.Was this helpful?
See All Locations (2)Cornelius, NC
19109 West Catawba Avenue
Cornelius, NC 2803110 - 15
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$5,000+$300+ / hr2 - 9Ocean Isle Beach, NC
Services provided
100% Sales OutsourcingSee all 3 projectsHowtouseClay.com is a company specializing in building and implementing efficient cold email outreach systems to enhance lead generation and prospect engagement. Reviewers consistently highlight their ability to deliver projects on time and within budget, with 100% of reviews praising their project management and responsiveness. Clients are impressed by the scalability and effectiveness of their solutions, resulting in significant returns on investment.
Reviews mention Great project management
Clients consistently praise HowtouseClay.com for their exceptional project management skills, highlighting timely delivery and responsiveness to needs. One client noted, 'The project management was delivered on time and they were very responsive to my needs.' Additionally, the professionalism and ongoing support provided post-project were recognized as significant value. Overall, the sentiment reflects a strong confidence in HowtouseClay's ability to manage projects effectively.-
Email Marketing System Development for Digital Mktg Agency
5.0 Jul 17, 2024The project management was delivered on time and they were very responsive to my needs.
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Industry Experience
HowtouseClay.com has received positive feedback primarily within the Software and Advertising & Marketing industries. Clients in Software praised their expertise in data enrichment and pipeline generation, highlighting their effective implementation of complex tools. In the Advertising & Marketing sector, users commended HowtouseClay's ability to develop outreach systems that significantly increased lead generation. Overall sentiment is strong, with clients noting responsiveness and value for investment, making HowtouseClay.com a suitable choice for businesses seeking to enhance their outreach capabilities.
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Software Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praise HowtouseClay.com for their competitive pricing and overall value, noting that their services fit within budget while providing significant ROI. One client highlighted a 5:1 ROI expectation, indicating excellent value for the investment. Additionally, the responsiveness and professionalism of the team were frequently mentioned, with clients expressing satisfaction with timely project delivery and the quality of support received throughout the engagement.Was this helpful?
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$10,000+$150 - $199 / hr50 - 249Chapel Hill, NC
Services provided
30% AI Development25% AI Agents20% Generative AI +2 services15% Custom Software Development10% Call Center ServicesSee all 2 projectsKeona Health is a healthcare technology company specializing in streamlining patient care and communication. With 100% positive feedback from reviewers, clients appreciate their exceptional project management and support, often exceeding deadlines and resolving issues promptly. Their commitment to aligning company values and providing value for cost is frequently highlighted.
1 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the past six months, client feedback for Keona Health has been overwhelmingly positive. A notable review from the Operations Lead at VoiceExchange highlighted their exceptional support and timely responses, often addressing concerns within minutes. The client commended Keona for aligning with their values and delivering ahead of schedule, ultimately strengthening partnerships. Overall, clients express high satisfaction with Keona Health's commitment to streamlining patient care and communication, with no significant areas for improvement identified.Was this helpful?
Industry Experience
Keona Health has demonstrated significant expertise in the Medical industry, particularly in enhancing patient care and communication through innovative solutions. Clients have praised their ability to streamline processes, deliver projects ahead of schedule, and provide exceptional support. Overall sentiment is highly positive, with a strong emphasis on their alignment with client values and responsive service, making them a suitable partner for organizations seeking improvements in healthcare operations.
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MedicalWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a positive sentiment regarding Keona Health's pricing, noting that it fits within their budget while providing good value for the cost. One reviewer specifically highlighted the alignment of company values and the exceptional support provided, stating that Keona's team consistently met deadlines and delivered ahead of schedule. Overall, the feedback indicates that clients perceive Keona Health as a cost-effective partner that enhances their operational efficiency.Was this helpful?
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UndisclosedUndisclosed250 - 999Greensboro, NC
Services provided
38% Customer Service Outsourcing25% Back Office Outsourcing24% Call Center Services +1 service13% Sales OutsourcingAnomaly Squared - BPO is a Customer Service Outsourcing company. The Greensboro, North Carolina-based team offers Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Raleigh, NC
Services provided
50% Call Center Services50% Sales OutsourcingAnswering service company and Sales Outsourcing company REVGEN is based in Raleigh, North Carolina. Founded in 2014, the team provides Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Morrisville, NC
Services provided
20% Back Office Outsourcing20% Call Center Services20% Customer Service Outsourcing +2 services20% Document Digitization & Management20% RecruitingSee all 1 projectsRelayTask is a North Carolina-based LLC offering professional customer support services. Specializing in providing tailored solutions for businesses, RelayTask ensures efficient customer engagement,
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UndisclosedUndisclosed10 - 49Raleigh, NC
Services provided
50% Call Center Services50% Sales OutsourcingLaunched in 2003, Lease A Sales Rep is a call center service and Sales Outsourcing company. The firm specializes in Call Center Services and Sales Outsourcing, and is small.
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$5,000+< $25 / hr50 - 249Raleigh, NC
Services provided
100% Customer Service OutsourcingChat Agents Inc, a Customer Service Outsourcing company, is in Raleigh, North Carolina. Launched in 2005, the team offers Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Asheville, NC
Services provided
100% Call Center ServicesDaniels Communications, Inc. Is a phone answering service founded in 1955. Based in Asheville, North Carolina, the team specializes in Call Center Services.
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UndisclosedUndisclosed2 - 9Waxhaw, NC
Services provided
25% AI Consulting25% Call Center Services25% Customer Service Outsourcing +1 service25% Sales OutsourcingHeyou.ai is an answering service company. The small Waxhaw, North Carolina-based team provides Call Center Services and Customer Service Outsourcing. The firm was founded in 2023.
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$5,000+$50 - $99 / hr50 - 249Raleigh, NC
Services provided
40% Direct Marketing40% Sales Outsourcing20% StaffingRent A Sales Rep is a Direct Marketing company. Founded in 2003, the team provides Direct Marketing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Raleigh, NC
Services provided
30% Call Center Services30% Sales Outsourcing10% Back Office Outsourcing +3 services10% Market Research10% Marketing Strategy10% Public RelationsInfinity Marketing Services is a call center. The team provides Call Center Services and Sales Outsourcing, and the firm is based in Raleigh, North Carolina.
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$1,000+$25 - $49 / hr2 - 9Rocky Mount, NC
Services provided
100% Call Center ServicesLaunched in 2023, Mensen Praten, a small call center company, is headquartered in Rocky Mount, North Carolina. Their team specializes in Call Center Services.
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$5,000+$100 - $149 / hr10,000+Morrisville, NC
Services provided
20% Back Office Outsourcing20% Custom Software Development20% ERP Consulting and SI +2 services20% IT Managed Services20% IoT DevelopmentNeusoft Corporation, a custom software development company, was established in 1991. The team provides Custom Software Development and Back Office Outsourcing.
Read moreSee All Locations (2)Morrisville, NC
Location: Morrisville (Headquarters) 3000 RDU Center Drive, Suite 119
Morrisville, NC 27560+1 919 600 6701
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$1,000+< $25 / hr10 - 49Concord, NC
Services provided
30% Staffing20% Recruiting10% Executive Search +7 services10% Recruitment Process Outsourcing5% Back Office Outsourcing5% Customer Service Outsourcing5% Finance & Accounting Outsourcing (FAO)5% HR Outsourcing5% IT Staff Augmentation5% Sales OutsourcingElevate and Delegate LLC is a Staffing company. Launched in 2021, the team focuses on Staffing and Recruiting. The agency is located in Concord, North Carolina.
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$1,000+< $25 / hr10 - 49Wake Forest, NC
Services provided
15% Web Development10% Customer Service Outsourcing5% Accounting +14 services5% Advertising5% Back Office Outsourcing5% Branding5% Call Center Services5% Direct Marketing5% Logo5% Market Research5% Mobile App Development5% Other Marketing5% Recruiting5% Sales Outsourcing5% Social Media Marketing5% Staffing5% Web DesignCrestpoint Bridge is a web development firm. They were launched in 2024 and offer Web Development and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Greensboro, NC
Services provided
20% Direct Marketing20% Email Marketing20% Fulfillment +4 services10% Back Office Outsourcing10% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingRSVP Communications, Inc is a Greensboro, North Carolina-based Email Marketing company. Launched in 1985, the team specializes in Email Marketing and Fulfillment.
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UndisclosedUndisclosed2 - 9Research Triangle Park, NC
Services provided
50% Back Office Outsourcing50% Business ConsultingBack Office Outsourcing and Business Consulting company Federal Division Management was founded in 1998. The company focuses on Back Office Outsourcing and Business Consulting, and is small.
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$1,000+$25 - $49 / hr2 - 9Davidson, NC
Services provided
20% Branding20% Call Center Services20% Pay Per Click +2 services20% Search Engine Optimization20% Social Media MarketingThe Blacksand Group, a branding agency, was launched in 2024. The team specializes in Branding and Social Media Marketing and is located in Davidson, North Carolina.
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UndisclosedUndisclosed2 - 9Huntersville, NC
Services provided
5% AI Consulting5% AI Development5% Advertising +17 services5% Application Management & Support5% Application Testing5% Branding5% Business Consulting5% CRM Consulting and SI5% Call Center Services5% Content Writing Services5% Corporate Training & Coaching5% Custom Software Development5% Customer Service Outsourcing5% Cybersecurity5% E-Commerce Development5% Language Interpretation5% Mobile App Development5% Sales Outsourcing5% Translation5% Web DevelopmentFounded in 2025, PropelusAI is a small Advertising company. Their services include Advertising and Branding.
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UndisclosedUndisclosed50 - 249Raleigh, NC
Services provided
50% Sales Outsourcing30% Demand Generation Marketing10% Account-Based Marketing +2 services5% Email Marketing5% Event MarketingLaunched in 2010, Inside Global is a Sales Outsourcing company. Their services include Sales Outsourcing and Demand Generation Marketing.
Read moreSee All Locations (2)Raleigh, NC
3717 National Drive
Raleigh, NC 2761210 - 15
+1 202 695 1582
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$1,000+< $25 / hr10 - 49Huntersville, NC
Services provided
45% Customer Service Outsourcing40% Staffing15% Call Center ServicesIn Huntersville, North Carolina and Slocomb, Alabama, S & E Group, LLC is a Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Staffing.
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UndisclosedUndisclosed10 - 49Raleigh, NC
Services provided
40% Digital Strategy30% Sales Outsourcing30% UX/UI DesignCarbon Design is a Digital Strategy company. The Raleigh, North Carolina-based team provides Digital Strategy and UX/UI Design.
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UndisclosedUndisclosed50 - 249Weaverville, NC
Services provided
25% Call Center Services25% Cloud Consulting & SI25% Cybersecurity +1 service25% IT Managed ServicesEpsilon Inc is a Weaverville, North Carolina-based cloud consulting & SI company. Their services include cloud consulting & SI and Cybersecurity.
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$1,000+$25 - $49 / hr2 - 9Greensboro, NC
Services provided
60% Back Office Outsourcing30% Customer Service Outsourcing10% Business ConsultingBack Office Outsourcing company RoofAssist LLC is in Greensboro, North Carolina. They offer Back Office Outsourcing and Customer Service Outsourcing and were launched in 2025.
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$50,000+$25 - $49 / hr250 - 999Salisbury, NC
Services provided
40% Customer Service Outsourcing35% Call Center Services10% Back Office Outsourcing +2 services10% Business Consulting5% HR ConsultingSee all 6 projectsGCS Agents is a versatile company that specializes in call center management, training, and back-office services. Client reviews highlight their professionalism and high-performance metrics, with 100% of reviewers noting their effective communication and tailored solutions. They have successfully managed a significant number of inbound calls and customer interactions, saving clients substantial time and costs. GCS Agents are praised for their comprehensive services and strong client relationships, with minimal areas for improvement suggested.
Reviews mention Efficient
Clients have consistently praised GCS Agents for their efficiency, noting significant time savings and cost reductions. One client reported a saving of approximately 40 hours per week and $1,600 monthly by outsourcing receptionist duties. They highlighted the company's quick response times and ability to meet deadlines, which enhanced overall productivity. Overall, the sentiment surrounding GCS Agents reflects a strong appreciation for their effective service delivery and the positive impact on client operations.-
Screening & Answering Services for IT Firm
5.0 Nov 2, 2017They help promote productivity and efficiency. My company’s productivity has risen in response to not dealing with repetitive tasks, like answering calls.
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Industry Experience
GCS Agents has demonstrated expertise across various industries, including Utilities, Advertising & Marketing, IT Services, and Energy & Natural Resources. Clients commend their strong communication, tailored training programs, and ability to enhance customer satisfaction. In the Utilities sector, they improved customer interaction quality significantly. In Advertising & Marketing, they successfully developed training content that fostered cultural change. Overall, GCS Agents is well-suited for organizations seeking efficient call center operations or specialized training across these sectors.
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Utilities Advertising & marketing Information technology Energy & natural resources IT Services TransportationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a positive sentiment regarding GCS Agents’ value for money. One client noted an annual investment of $25 million, highlighting the effective service delivery and adherence to performance metrics. Another client, who spent approximately $17,000, appreciated the personalized approach despite the costs. Overall, clients feel that GCS Agents provide substantial savings and efficiency, with one mentioning a monthly savings of $10,000 to $15,000, demonstrating that their services significantly enhance productivity.Was this helpful?
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$1,000+< $25 / hr50 - 249Greensboro, NC
Services provided
63% Customer Service Outsourcing37% Call Center ServicesAnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (5)Greensboro, NC
822 North Em St
Greensboro, NC 27401336.274.1501
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$5,000+Undisclosed10,000+Fayetteville, NC
Services provided
35% Custom Software Development25% Back Office Outsourcing20% Call Center Services +2 services15% Generative AI5% Robotics Process AutomationEClerx is a large custom software development firm founded in 2000. Their team offers Custom Software Development and Back Office Outsourcing.
Read moreSee All Locations (12)Fayetteville, NC
235 North McPherson Church Road
Fayetteville, NC 283031001 - 2000
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$1,000+$25 - $49 / hr2 - 9Wilmington, NC
Services provided
50% Call Center Services50% Customer Service OutsourcingAccu-Call is a small Wilmington, North Carolina-based call center and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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$5,000+Undisclosed50 - 249Charlotte, NC
Services provided
75% Sales Outsourcing25% Email MarketingSee all 2 projectsGungho is a lead generation company specializing in business development services. Although Gungho achieved some lead generation targets, feedback indicates inconsistent outcomes, with approximately 50% of reviews highlighting challenges such as inadequate follow-ups and limited commercial success with generated leads. Clients appreciated Gungho's ability to access prospective clients but noted potential improvements in meeting coordination and lead quality.
Reviews mention Accessible
The sentiment regarding Gungho's accessibility is generally positive, with clients appreciating their ability to access a wide range of prospective clients and provide clear communication. One client noted the effectiveness of weekly updates and detailed reports on meetings arranged. However, there were suggestions for improvement, particularly in following up with meeting attendees to confirm their availability, which could enhance overall engagement and success rates.-
Appointment Setting Services for Technology Company
3.0 May 30, 2023They were able to access a wide range of prospective clients and market our business clearly and succinctly. Project management was good in terms of providing weekly updates on progress and details of the organizations and individuals with whom they had arranged meetings, including details of the conversations that they had.
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Industry Experience
Gungho has garnered feedback from clients in the Financial Services and IT Services industries. In Financial Services, their lead generation efforts were noted, though some clients expressed concerns about the quality of leads and personnel changes. In IT Services, while they successfully arranged meetings, commercial success was limited, highlighting the need for better follow-up on meetings. Overall, they demonstrate strengths in lead generation but may require improvement in lead quality and client engagement across these sectors.
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Financial services IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback regarding Gungho's cost and value for money reflects a mixed sentiment. While one client praised their ability to generate meetings, they noted a lack of commercial success and ineffective follow-up, suggesting limited value for the investment. Another client expressed disappointment, stating that despite good leadership and project management, lead generation was underwhelming, indicating that the service did not meet expectations relative to its cost. Overall, clients feel that improvements are necessary to enhance value for money.Was this helpful?
See All Locations (2)Charlotte, NC
5600 77 Center Drive
Charlotte, NC 2821710 - 15
+1 980 5000 933
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UndisclosedUndisclosed250 - 999Charlotte, NC
Services provided
20% Document Digitization & Management16% AI Development16% Back Office Outsourcing +3 services16% Digital Strategy16% IT Managed Services16% Robotics Process AutomationFounded in 1999, Docufree is a midsize Document Digitization & Management company. Their services include Document Digitization & Management and Back Office Outsourcing.
Read moreSee All Locations (4)Charlotte, NC
5230 Westinghouse Boulevard
Charlotte, NC 2827350 - 75
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$5,000+$25 - $49 / hr50 - 249Cary, NC
Services provided
40% Demand Generation Marketing20% Account-Based Marketing20% Email Marketing +2 services10% Call Center Services10% Sales OutsourcingSee all 8 projectsResponsePoint is a lead generation and marketing services company with a focus on enhancing sales and customer engagement through strategies like account-based marketing and call center services. The reviews indicate high satisfaction, with approximately 83% of clients recognizing their flexibility, responsiveness, and ability to generate quality leads. Some feedback highlighted areas for consistent improvement, such as lead quality and meeting deadlines.
Reviews mention Communicative
Clients have praised ResponsePoint for their exceptional communication, highlighting their timely updates and clear presentations. One client remarked on their ability to swiftly adapt to evolving project requests, which significantly enhanced the decision-making process. Overall, the sentiment regarding communication is highly positive, with no noted complaints regarding responsiveness or clarity.-
Lead Generation & Marketing Services for Research Firm
5.0 Apr 5, 2024What stands out most about ResponsePoint is their exceptional communication and timely updates. Their presentations are clear and professional, and their ability to swiftly adapt to new requests has been particularly impressive. Additionally, their use of comprehensive dashboards for project tracking and insights has greatly enhanced our decision-making process.
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Industry Experience
ResponsePoint has garnered positive feedback across various industries, including Life Sciences, Business Services, Telecommunications, Information Technology, and Research. Clients commend their expertise in lead generation and customized marketing strategies, with notable strengths in project management and responsiveness. The overall sentiment reflects satisfaction with their ability to deliver quality leads and support business growth, although some feedback points to inconsistencies in lead quality and project timelines. Companies in tech and research sectors may find a particularly strong match with ResponsePoint's offerings.
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Research Software Business services Telecommunications Information technologyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently highlighted ResponsePoint's competitive pricing and perceived value for money. One client noted that their pricing 'fit our budget' and provided 'good value for cost.' Another emphasized the affordability while appreciating the successful lead generation outcomes. Overall, the sentiment regarding cost-effectiveness is positive, with several clients expressing satisfaction with the return on investment relative to the services rendered.Was this helpful?
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UndisclosedUndisclosed50 - 249Greensboro, NC
Services provided
60% Staffing40% Call Center ServicesNTT Business Solutions LLC, a Staffing company, was launched in 2016. The company specializes in Staffing and Call Center Services, and is midsize.
Read more -
UndisclosedUndisclosed2 - 9Leland, NC
Services provided
25% AI Development25% Back Office Outsourcing25% Blockchain +1 service25% CybersecurityHealthcare Business Reps, LLC is a small Cybersecurity company founded in 2017. Their team focuses on Cybersecurity and Artificial Intelligence.
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$5,000+Undisclosed2 - 9Elizabeth City, NC
Services provided
100% Sales OutsourcingSmall Sales Outsourcing company Outboundless, is located in Elizabeth City, North Carolina. Their services include Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Charlotte, NC
Services provided
60% AI Development20% Call Center Services20% Marketing StrategyStratifyd is a Charlotte, North Carolina-based artificial intelligence firm. They offer Artificial Intelligence and Call Center Services.
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UndisclosedUndisclosed10 - 49Raleigh, NC
Services provided
20% Pay Per Click20% Sales Outsourcing20% Search Engine Optimization +4 services10% Advertising10% Digital Strategy10% Marketing Strategy10% Social Media MarketingEcomm Pro Media is a Raleigh, North Carolina-based SEO company. They specialize in Search Engine Optimization and Pay Per Click.
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UndisclosedUndisclosed10 - 49Raleigh, NC
Services provided
20% Back Office Outsourcing20% Executive Search20% IT Managed Services +2 services20% IT Staff Augmentation20% RecruitingIT managed services company Grace Federal Solutions was established in 2010. The small team specializes in IT managed services and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Raleigh, NC
Services provided
20% Back Office Outsourcing20% Pay Per Click20% Search Engine Optimization +2 services20% Social Media Marketing20% Web DevelopmentRedemptive Digital is a social media marketing company. Their small team is located in Raleigh, North Carolina. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Greenville, NC
Services provided
20% Sales Outsourcing20% Search Engine Optimization20% Web Development +4 services10% Advertising10% Corporate Photography10% Graphic Design10% Video ProductionFounded in 2013, Buzzadelic is a small Greenville, North Carolina-based SEO company. Their team focuses on Search Engine Optimization and Web Development.
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UndisclosedUndisclosed2 - 9Raleigh, NC
Services provided
30% Back Office Outsourcing30% Call Center Services30% HR Consulting +2 services5% Customer Service Outsourcing5% Sales OutsourcingArenaCX is a call center. Based in Raleigh, North Carolina, the company was launched in 2020. Their team provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosedFreelancerRaleigh, NC
Services provided
50% Advertising50% Customer Service OutsourcingThe Air Ducters is an Advertising and Customer Service Outsourcing company. The team focuses on Advertising and Customer Service Outsourcing, and the firm is based in Raleigh, North Carolina.
Read more -
UndisclosedUndisclosed2 - 9Durham, NC
Services provided
30% Business Consulting30% CRM Consulting and SI20% Content Marketing +1 service20% Sales OutsourcingStudio Three 49 is a CRM consulting and SI company. They provide CRM consulting and SI and Business Consulting and are based in Durham, North Carolina.
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Undisclosed$50 - $99 / hr50 - 249Charlotte, NC
Services provided
25% Back Office Outsourcing25% IT Strategy Consulting20% IT Managed Services +2 services20% Mobile App Development10% Web DevelopmentRize, a midsize Back Office Outsourcing company, is based in Hyderabad, India and Charlotte, North Carolina. Their services include Back Office Outsourcing and IT strategy consulting.
Read moreSee All Locations (2)Charlotte, NC
525N Tryon St, Suite 1600
Charlotte, NC 2820210 - 15
704.644.3089
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UndisclosedUndisclosed2 - 9Greensboro, NC
Services provided
100% Call Center ServicesAACS Call Center is an answering service. They are based in Greensboro, North Carolina and have small team. They specialize in Call Center Services.
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UndisclosedUndisclosed2 - 9Raleigh, NC
Services provided
50% Sales Outsourcing25% Advertising25% Social Media MarketingEstablished in 2020, The Lead Ninjas is a small Raleigh, North Carolina-based Sales Outsourcing company. Their team specializes in Sales Outsourcing and Advertising.
Read more -
UndisclosedUndisclosed2 - 9Charlotte, NC
Services provided
80% Sales Outsourcing20% Pay Per ClickLeadorder.com is a Sales Outsourcing company launched in 2002. The agency offers Sales Outsourcing and Pay Per Click.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
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List of the Top 6 North Carolina BPO Services
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UndisclosedUndisclosed50 - 249Gastonia, NC
Ability to deliver
25.7/40.015/20 Reviews5.2/10 Clients & Experience5.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$25,000+Undisclosed50 - 249Troutman, NC
Ability to deliver
34.1/40.017.2/20 Reviews8.2/10 Clients & Experience8.7/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$5,000+$100 - $149 / hr10 - 49Raleigh, NC
Ability to deliver
29.1/40.016.2/20 Reviews6.3/10 Clients & Experience6.6/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
$10,000+$25 - $49 / hr10 - 49Cornelius, NC
Ability to deliver
21.4/40.016.2/20 Reviews0.3/10 Clients & Experience4.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$300+ / hr2 - 9Ocean Isle Beach, NC
Ability to deliver
19.6/40.015.6/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+$150 - $199 / hr50 - 249Chapel Hill, NC
Ability to deliver
22.2/40.016.6/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed250 - 999Greensboro, NC
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed50 - 249Raleigh, NC
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr10 - 49Morrisville, NC
Ability to deliver
5.9/40.00/20 Reviews1.9/10 Clients & Experience4/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed10 - 49Raleigh, NC
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr50 - 249Raleigh, NC
Ability to deliver
5.9/40.00/20 Reviews0/10 Clients & Experience5.9/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed50 - 249Asheville, NC
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed2 - 9Waxhaw, NC
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$5,000+$50 - $99 / hr50 - 249Raleigh, NC
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
UndisclosedUndisclosed10 - 49Raleigh, NC
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$1,000+$25 - $49 / hr2 - 9Rocky Mount, NC
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$100 - $149 / hr10,000+Morrisville, NC
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
$1,000+< $25 / hr10 - 49Concord, NC
Ability to deliver
6.9/40.00/20 Reviews1.8/10 Clients & Experience5.2/10 Market PresenceService focus
15% Back Office Outsourcing85% Other -
$1,000+< $25 / hr10 - 49Wake Forest, NC
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
25% Back Office Outsourcing75% Other -
UndisclosedUndisclosed50 - 249Greensboro, NC
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
UndisclosedUndisclosed2 - 9Research Triangle Park, NC
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Back Office Outsourcing50% Other
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