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Top BPO Companies in Charlotte

Ratings Updated: September 14, 2026

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ROI CX Solutions

4.8 4 reviews

Premier Verified

$50,000+

Undisclosed

1,000 - 9,999

Serves Charlotte, NC

Services provided

20% Back Office Outsourcing

20% Call Center Services

20% Customer Service Outsourcing +4 services

15% Finance & Accounting Outsourcing (FAO)

10% Content Moderation Services

10% Data Annotation Services

5% HR Outsourcing

ROI CX Solutions is a customer support management company that excels in enhancing customer satisfaction and streamlining support processes. With over 80% of reviews highlighting their flexibility, responsiveness, and efficiency, they have consistently improved key metrics such as first response time, call handling, and customer satisfaction. Despite initial recruitment challenges, their adaptability and commitment to client needs remain commendable.

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Industry Experience

ROI CX Solutions has garnered positive feedback across various industries, including Retail, Medical, Hospitality & Leisure, and Consumer Products & Services. Clients commend their professionalism, responsiveness, and ability to enhance customer satisfaction. In Retail, they effectively manage service desk operations, while in Medical, they streamline patient interactions and improve call handling metrics. Their flexibility and strong communication have been highlighted in Hospitality, and they have significantly reduced response times in Consumer Products. Overall sentiment indicates strong expertise and positive impact within these sectors.
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Hospitality & leisure Retail Consumer products & services Medical

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend ROI CX Solutions for offering competitive pricing and significant value for money. A DocMJ executive noted that their pricing fit the budget while delivering good value, resulting in improved call performance and operational efficiency. Similarly, feedback from a hospitality director highlighted that ROI CX Solutions' pricing aligned with their budget and provided excellent value, contributing to lower costs and increased flexibility. Overall, client sentiment reflects satisfaction with the cost-effectiveness of their services.
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More responsive than most other service providers

ROI CX Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Austin, Texas (1) Dallas, Texas (1) Shiner, United States (1)

This provider is fluent in 1 language:

English

This provider is available in 4 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Charlotte, NC

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Efficient
Hugo Inc. has received overwhelmingly positive feedback regarding their efficiency. Clients highlighted their remarkable ability to streamline processes, exemplified by one client noting a reduction in partner integration time from three weeks to one. Another remarked on their swift ramp-up of call center operations, significantly enhancing customer engagement. Reviewers consistently praised Hugo's proactive project management and seamless integration into existing workflows, with one client stating they delivered an 80% improvement in efficiency compared to in-house efforts.

Back Office Outsourcing for E-Commerce Co

5.0 Sep 24, 2024

They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

Hugo has been a game-changer for our business. Their specialization in outsourced accounting, finance, and content writing has not only freed up significant capacity but also improved efficiency compared to in-house hiring.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track.
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Call Center Services for Automotive Company

5.0 Jun 27, 2024

What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Top Customer Service

5.0 68 reviews

Premier Verified

$1,000+

Undisclosed

250 - 999

Serves Charlotte, NC

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a customer support agency renowned for its excellent call handling and content writing services. Across the reviews provided, 88% of clients emphasize their professionalism and ability to improve communication efficiency. Clients report smoother workflows, increased client satisfaction, and enhanced brand representation. Despite minimal suggestions for proactive content strategy, their high-quality service remains consistently praised.

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Industry Experience

Top Customer Service has demonstrated expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients highlighted their strengths in efficient call handling, customer support, and effective communication, which resulted in improved response times and customer satisfaction. The overall sentiment indicates satisfaction with their professionalism, adaptability, and ability to align with clients’ brand voices, making them a suitable choice for businesses seeking reliable customer service solutions.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services Government

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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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United States (18) Canada (13) France (1)

This provider is fluent in 20 languages:

English

Spanish

Arabic

Hindi

Russian

Japanese

German

Javanese

Korean

French

Turkish

Italian

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This provider is available in 35 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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TDCX

4.8 12 reviews

Verified

$100,000+

Undisclosed

10,000+

Serves Charlotte, NC

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

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Reviews mention Understands their clients' needs
Clients consistently praise TDCX for their deep understanding of business needs and effective communication. One client noted an 8% improvement in customer satisfaction due to TDCX's professionalism and product knowledge. They actively listen to client requirements and suggest innovative solutions, demonstrating a commitment to exceeding expectations. The engagement has led to significant operational improvements, with dedicated support from TDCX's management team further enhancing their responsiveness to client needs.

Call Center Services for Tech Company

5.0 Jun 16, 2021

Customer satisfaction is also an important factor. TDCX has contributed year-over-year (YoY), from 2020 to 2021, to an 8% improved customer satisfaction rating across the criteria of professionalism, understanding customer needs, and product knowledge. That’s a huge improvement for us overall. They listen closely to our needs, and they actively support our business requirements, even outside the core areas we define in our scope of work.
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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DemandZEN

4.8 5 reviews

Verified

$25,000+

Undisclosed

50 - 249

Troutman, NC

Services provided

25% Demand Generation Marketing

25% Sales Outsourcing

20% Account-Based Marketing +2 services

15% Call Center Services

15% Digital Strategy

DemandZEN is a lead generation and appointment-setting company that specializes in driving sales opportunities through outbound sales calls and meetings. They consistently receive positive feedback for their punctual project management, effective communication, and alignment with client cultures and values. Around 80% of reviewers highlight their adaptability and proactive approach, while only a small fraction mention areas for improvement, such as better feedback loops and meeting quality enhancements.

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Reviews mention Communicative
Overall, client feedback highlights DemandZEN's strong communication skills as a key asset. One client noted, "DemandZEN has great communication and a willingness to get feedback on their approach," while another emphasized their impressive communication in setting meetings with the right contacts. Both clients expressed satisfaction with the team's responsiveness, contributing to a positive sentiment regarding their communicative abilities. Minor areas for improvement were mentioned, but these do not overshadow the overall positive feedback on communication.

Meeting Booking Services for Tech Solutions Company

4.0 May 4, 2026

DemandZEN's team is impressive because they communicate very well and are setting meetings with the right people from our ICPs. We communicate via virtual meetings.
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Meeting Scheduling for Training & Performance Support Co

5.0 May 6, 2026

DemandZEN has great communication and a willingness to get feedback on their approach.
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3 of 4 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews of DemandZEN highlight a strong emphasis on effective lead generation and client communication. Clients commend the team's adaptability and timely project delivery, with one noting a 90% meeting held rate and another appreciating the diligent customer success manager. However, suggestions for improvement include enhancing meeting quality and increasing feedback sessions. Overall, the sentiment is positive, reflecting satisfaction with their service and alignment with client goals.
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Industry Experience

DemandZEN has demonstrated expertise across multiple industries, including Energy & Natural Resources, Insurance, Business Services, and Technology. Feedback highlights their strengths in communication, adaptability, and timely delivery, making them effective in generating qualified leads and enhancing business pipelines. Overall sentiment is positive, with clients noting significant impact on meeting generation and conversion rates. Organizations in high-consequence sectors, insurance, and technology can particularly benefit from DemandZEN's services.
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Insurance Other industries Energy & natural resources Business services

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend DemandZEN for providing excellent value for their cost, highlighting their effective communication and timely delivery. One client noted they chose DemandZEN over other options due to their strong culture fit and perceived value. Another emphasized the successful generation of qualified opportunities at a reasonable price, while a third client appreciated their adaptability and minimal demands on internal resources. Overall, the sentiment reflects satisfaction with the cost-to-value ratio of their services.
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Gungho

1.8 2 reviews

$5,000+

Undisclosed

50 - 249

Charlotte, NC

Services provided

75% Sales Outsourcing

25% Email Marketing

Gungho is a lead generation company specializing in business development services. Although Gungho achieved some lead generation targets, feedback indicates inconsistent outcomes, with approximately 50% of reviews highlighting challenges such as inadequate follow-ups and limited commercial success with generated leads. Clients appreciated Gungho's ability to access prospective clients but noted potential improvements in meeting coordination and lead quality.

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Reviews mention Accessible
The sentiment regarding Gungho's accessibility is generally positive, with clients appreciating their ability to access a wide range of prospective clients and provide clear communication. One client noted the effectiveness of weekly updates and detailed reports on meetings arranged. However, there were suggestions for improvement, particularly in following up with meeting attendees to confirm their availability, which could enhance overall engagement and success rates.

Appointment Setting Services for Technology Company

3.0 May 30, 2023

They were able to access a wide range of prospective clients and market our business clearly and succinctly. Project management was good in terms of providing weekly updates on progress and details of the organizations and individuals with whom they had arranged meetings, including details of the conversations that they had.
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Industry Experience

Gungho has experience in various industries, notably in financial services and anti-financial crime sectors. Feedback indicates a strength in lead generation and client outreach, particularly for companies seeking to expand their client base. However, sentiment varies; while some clients praised their access to prospective clients, others noted challenges in follow-up and lead quality. Overall, Gungho appears well-suited for firms in financial services and related fields, though improvements in lead conversion and project execution are recommended.
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Financial services IT Services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed mixed sentiments regarding Gungho Marketing's cost and value for money. While one client noted that they arranged four meetings per week, they felt the overall commercial success was lacking, suggesting limited value for the investment. Another client pointed out that despite good leadership, the actual lead generation was insufficient, indicating a disparity between expectations and results. Overall, feedback suggests that while Gungho offers potential, clients seek better outcomes relative to their costs.
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Charlotte, NC

5600 77 Center Drive
Charlotte, NC 28217
10 - 15

+1 980 5000 933

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AnswerLive

4.6 7 reviews

Undisclosed

Undisclosed

50 - 249

Gastonia, NC

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

15% Sales Outsourcing

AnswerLive is a call center service provider specializing in after-hours and 24/7 answering services. The reviews highlight their professionalism and efficiency, with approximately 83% of reviewers praising their responsiveness and customer service. However, some challenges include communication gaps during team transitions and occasional duplicate messaging. Overall, clients appreciate AnswerLive's dedication to maintaining seamless operations and recommending them for similar service needs.

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Reviews mention Professional
Clients consistently commend AnswerLive for their professionalism in handling calls, noting that they provide a human touch in a predominantly automated industry. One client highlighted, 'They are very professional when answering calls. Never have any complaints.' Another stated, 'They’re also always professional' and praised their responsiveness. Overall, the sentiment regarding professionalism is overwhelmingly positive, with minor suggestions for improvement in operational processes.

Call Center Services for Automotive Company

4.0 Mar 20, 2020

They are very professional when answering calls. Never have any complaints.
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Answering Services for Toll Maintenance Service

5.0 Feb 25, 2020

To me, AnswerLive is a success story. We’ve recommended them to other people looking for this kind of service because they’re truly responsive 24/7. They’re also always professional. Our local maintenance supervisor sometimes calls our number to get a sense of how the agents are doing, and we’ve yet to be disappointed.
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Industry Experience

AnswerLive has received positive feedback across several industries, including Automotive, Utilities, Information Technology, and Business Services. Clients in Automotive appreciate their reliable 24-hour support, though some noted issues with information transfer. In Utilities, they were commended for improving customer management and response times. The Information Technology sector valued their proactive communication and professionalism. Overall, AnswerLive is recognized for its responsiveness and customer care across these industries, making them a strong candidate for clients needing after-hours services.
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Information technology Automotive Consumer Products Utilities Healthcare Business services

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally express satisfaction with AnswerLive's pricing and value for money. One client noted an investment of $450 per month, stating it significantly saved time for their in-house team. Another highlighted a yearly expenditure of $15,000–$20,000, emphasizing the service's responsiveness and reliability. Overall, feedback indicates that clients feel the pricing is reasonable given the quality of service provided, with one client mentioning they have not seen price increases over a decade, reinforcing their positive sentiment.
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Lubbock, Texas (2) San Marcos, Texas (1) Concord, New Hampshire (1) Portland, Oregon (1) Lantana, Florida (1) Wellford, South Carolina (1)

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Docufree

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Charlotte, NC

Services provided

20% Document Digitization & Management

16% AI Development

16% Back Office Outsourcing +3 services

16% Digital Strategy

16% IT Managed Services

16% Robotics Process Automation

Founded in 1999, Docufree is a midsize Document Digitization & Management company. Their services include Document Digitization & Management and Back Office Outsourcing.
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Charlotte, NC

5230 Westinghouse Boulevard
Charlotte, NC 28273
50 - 75

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S & E Group, LLC

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Huntersville, NC

Services provided

45% Customer Service Outsourcing

40% Staffing

15% Call Center Services

In Huntersville, North Carolina and Slocomb, Alabama, S & E Group, LLC is a Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Staffing.
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Heyou.ai

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Waxhaw, NC

Services provided

25% AI Consulting

25% Call Center Services

25% Customer Service Outsourcing +1 service

25% Sales Outsourcing

Heyou.ai is an answering service company. The small Waxhaw, North Carolina-based team provides Call Center Services and Customer Service Outsourcing. The firm was founded in 2023.
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Rize

Not yet reviewed

Undisclosed

$50 - $99 / hr

50 - 249

Charlotte, NC

Services provided

25% Back Office Outsourcing

25% IT Strategy Consulting

20% IT Managed Services +2 services

20% Mobile App Development

10% Web Development

Rize, a midsize Back Office Outsourcing company, is based in Hyderabad, India and Charlotte, North Carolina. Their services include Back Office Outsourcing and IT strategy consulting.
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Charlotte, NC

525N Tryon St, Suite 1600
Charlotte, NC 28202
10 - 15

704.644.3089

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Globalfaces Direct

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Charlotte, NC

Services provided

60% Call Center Services

40% Financial Consulting

Globalfaces Direct is a call center launched in 2012. The team specializes in Call Center Services and Financial Consulting and is located in Toronto, Canada and Charlotte, North Carolina.
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Charlotte, NC

101 N Tryon St, Suite 1401
Charlotte, NC 28202
2 - 5

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ProphetLogic

5.0 2 reviews

$10,000+

$25 - $49 / hr

10 - 49

Cornelius, NC

Services provided

100% Sales Outsourcing

ProphetLogic is a results-driven sales and marketing company specializing in outbound prospecting and pipeline development. They have consistently received positive feedback, with 100% of reviewers praising their effective lead generation and personalized service. Clients highlight their strong company culture, excellent project management, and focus on business success, with no significant areas for improvement mentioned.

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Reviews mention High-quality work
Clients consistently commend ProphetLogic for delivering high-quality work that significantly impacts business growth. One client noted their service was a 'game changer' in accelerating business development, while another emphasized their 'results-oriented' approach and commitment to client success. The positive feedback highlights ProphetLogic's effective communication, dedicated resources, and tailored strategies that consistently exceed client expectations.

Lead Generation for Investment Firm

5.0 May 6, 2022

The PropetLogic service has been a game changer for us. They have the best people and are really focused on doing a great job for their clients.
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Lead Gen Program for Information Security Company

5.0 Mar 24, 2022

ProphetLogic has designed and executed a program that enabled us to win new logo accounts, including strategic accounts. Their performance has been excellent and they are the most results-oriented vendor we have ever worked with.
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Industry Experience

ProphetLogic has effectively served clients in the Financial Services and IT Services industries, excelling in sales pipeline enhancement and lead generation. Feedback highlights their dedicated approach, adaptability, and results-oriented mindset, significantly contributing to their clients' business growth. Their strong communication and continuous improvement practices further reinforce their positive impact. Companies within these sectors seeking to expand their customer base would find ProphetLogic to be a well-suited partner.
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Financial services IT Services

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have praised ProphetLogic for their competitive pricing model and the significant value they deliver. One client noted their pricing was a deciding factor in choosing them, while another highlighted their results-oriented approach, which exceeded expectations and contributed to new client acquisitions. Overall, the sentiment reflects strong satisfaction with the cost-to-value ratio of their services, with clients reporting accelerated business growth and effective support throughout the engagement.
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Cornelius, NC

19109 West Catawba Avenue
Cornelius, NC 28031
10 - 15

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PropelusAI

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Huntersville, NC

Services provided

5% AI Consulting

5% AI Development

5% Advertising +17 services

5% Application Management & Support

5% Application Testing

5% Branding

5% Business Consulting

5% CRM Consulting and SI

5% Call Center Services

5% Content Writing Services

5% Corporate Training & Coaching

5% Custom Software Development

5% Customer Service Outsourcing

5% Cybersecurity

5% E-Commerce Development

5% Language Interpretation

5% Mobile App Development

5% Sales Outsourcing

5% Translation

5% Web Development

Founded in 2025, PropelusAI is a small Advertising company. Their services include Advertising and Branding.
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GCS Agents

4.9 6 reviews

$50,000+

$25 - $49 / hr

250 - 999

Salisbury, NC

Services provided

40% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing +2 services

10% Business Consulting

5% HR Consulting

GCS Agents is a versatile company that specializes in call center management, training, and back-office services. Client reviews highlight their professionalism and high-performance metrics, with 100% of reviewers noting their effective communication and tailored solutions. They have successfully managed a significant number of inbound calls and customer interactions, saving clients substantial time and costs. GCS Agents are praised for their comprehensive services and strong client relationships, with minimal areas for improvement suggested.

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Industry Experience

GCS Agents has demonstrated expertise across various industries, including Utilities, Advertising & Marketing, IT Services, and Energy & Natural Resources. Clients commend their strong communication, tailored training programs, and ability to enhance customer satisfaction. In the Utilities sector, they improved customer interaction quality significantly. In Advertising & Marketing, they successfully developed training content that fostered cultural change. Overall, GCS Agents is well-suited for organizations seeking efficient call center operations or specialized training across these sectors.
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Utilities Advertising & marketing IT Services Information technology Energy & natural resources Transportation

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients express a positive sentiment regarding GCS Agents’ value for money. One client noted an annual investment of $25 million, highlighting the effective service delivery and adherence to performance metrics. Another client, who spent approximately $17,000, appreciated the personalized approach despite the costs. Overall, clients feel that GCS Agents provide substantial savings and efficiency, with one mentioning a monthly savings of $10,000 to $15,000, demonstrating that their services significantly enhance productivity.
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Jacksonville, Florida (1) Nashville, Tennessee (1) Austin, Texas (1) New York City, New York (1) Columbus, Ohio (1) Los Angeles, California (1)

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Apollo Retail

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Charlotte, NC

Services provided

20% Corporate Training & Coaching

20% Logistics & Supply Chain Consulting

20% Market Research +3 services

20% Product Design

10% Document Digitization & Management

10% Warehousing & Distribution

Apollo Retail is a large Market Research company based in Tampa, Florida and Charlotte, North Carolina. The team offers Market Research and Product Design.
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Charlotte, NC

5900 Harris Technology Blvd, Suite T
Charlotte, NC 28269
2 - 5

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Stratifyd

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Charlotte, NC

Services provided

60% AI Development

20% Call Center Services

20% Marketing Strategy

Stratifyd is a Charlotte, North Carolina-based artificial intelligence firm. They offer Artificial Intelligence and Call Center Services.
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Leadorder.com

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Charlotte, NC

Services provided

80% Sales Outsourcing

20% Pay Per Click

Leadorder.com is a Sales Outsourcing company launched in 2002. The agency offers Sales Outsourcing and Pay Per Click.
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Elevate and Delegate LLC

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Concord, NC

Services provided

30% Staffing

20% Recruiting

10% Executive Search +7 services

10% Recruitment Process Outsourcing

5% Back Office Outsourcing

5% Customer Service Outsourcing

5% Finance & Accounting Outsourcing (FAO)

5% HR Outsourcing

5% IT Staff Augmentation

5% Sales Outsourcing

Elevate and Delegate LLC is a Staffing company. Launched in 2021, the team focuses on Staffing and Recruiting. The agency is located in Concord, North Carolina.
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The Blacksand Group

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Davidson, NC

Services provided

20% Branding

20% Call Center Services

20% Pay Per Click +2 services

20% Search Engine Optimization

20% Social Media Marketing

The Blacksand Group, a branding agency, was launched in 2024. The team specializes in Branding and Social Media Marketing and is located in Davidson, North Carolina.
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ZellDog Group

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Huntersville, NC

Services provided

40% Fractional CMO Services

10% Branding

10% Conversion Optimization +4 services

10% Market Research

10% Marketing Strategy

10% Sales Outsourcing

10% Social Media Marketing

ZellDog Group is a Fractional CMO Services company. They were founded in 2018 and specialize in Fractional CMO Services and Branding.
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Swarm Strategy Co

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Charlotte, NC

Services provided

50% Corporate Training & Coaching

30% Business Consulting

20% Back Office Outsourcing

Swarm Strategy Co is a Corporate Training & Coaching company. Their team is in Charlotte, North Carolina. The firm offers Corporate Training & Coaching and Business Consulting.
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Bluegrey Technologies

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Charlotte, NC

Services provided

15% IT Managed Services

15% Mobile App Development

15% Search Engine Optimization +4 services

15% Social Media Marketing

15% Web Design

15% Web Development

10% Call Center Services

In Vadodara, India and Charlotte, North Carolina, Bluegrey Technologies is a midsize social media marketing firm. Their services include Social Media Marketing and Search Engine Optimization.
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Charlotte, NC

Queen City Dr,
Charlotte, NC
1

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3Bug Media

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Matthews, NC

Services provided

20% Pay Per Click

20% Search Engine Optimization

20% Social Media Marketing +4 services

10% CRM Consulting and SI

10% Email Marketing

10% Marketing Strategy

10% Sales Outsourcing

Launched in 2008, 3Bug Media is a small social media marketing agency based in Matthews, North Carolina. Their team provides Social Media Marketing and Search Engine Optimization.
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Lift Marketing Consulting

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Cornelius, NC

Services provided

20% Fractional CMO Services

10% Branding

10% Business Consulting +6 services

10% Content Marketing

10% Market Research

10% Marketing Strategy

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

Lift Marketing Consulting is a Fractional CMO Services company. The Cornelius, North Carolina-based team provides Fractional CMO Services and Branding.
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Bidslot Marketing, LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Boiling Springs, SC

Services provided

100% Call Center Services

Bidslot Marketing, LLC is an answering service company. Their small team of employees is based in Boiling Springs, South Carolina. Their team focuses on Call Center Services.
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CKV Solutions, LLC

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Clemmons, NC

Services provided

20% Email Marketing

20% SMS Marketing

15% Back Office Outsourcing +3 services

15% Corporate Training & Coaching

15% Social Media Marketing

15% Web Development

Established in 2013, CKV Solutions, LLC is an Email Marketing company. The small team focuses on Email Marketing and SMS Marketing.
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