Home Call Centers United States North Carolina

Top Call Center Services & Voice Services in North Carolina

Ratings Updated: October 4, 2026

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What are Featured Providers?
ROI CX Solutions

4.8 4 reviews

Premier Verified

$50,000+

Undisclosed

1,000 - 9,999

Serves North Carolina

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +4 services

15% Finance & Accounting Outsourcing (FAO)

10% Content Moderation Services

10% Data Annotation Services

5% HR Outsourcing

ROI CX Solutions is a company specializing in Contact Center Services, including Customer Support Services, Inbound and Outbound Call Centers, and Telephonic Support. Reviews highlight their flexibility, efficiency, and proactive communication, with 100% of reviewers noting improvements in customer satisfaction and operational efficiency. While minor initial setbacks were mentioned, 75% of reviewers commend their adaptability and professionalism.

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Reviews mention Communicative
The sentiment regarding ROI CX Solutions' communicative approach is predominantly positive. Clients appreciate their consistent communication and adaptability to support needs, as noted in feedback highlighting their 'flexible adjustments' and 'creative collaboration'. However, there is a suggestion for improvement in proactive communication, specifically regarding training and early check-ins, to enhance alignment and reduce initial setbacks. Overall, clients recognize their commitment to maintaining effective communication throughout the engagement.

Call Center Services for Software Dev Company

4.5 Feb 25, 2026

We communicate through virtual meetings, emails, and messaging apps. ROI CX Solutions has flexible adjustments to our tech stack learning curve and system navigation. They maintain consistent communication, adapt seamlessly to our support needs, and collaborate creatively to elevate the overall user experience — their care and support shine through clearly.
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1 of 3 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Medical Marijuana Co
4.5 — ROI CX Solutions manages a medical marijuana company's call center. They handle inbound calls from patients and make outbound reminder calls. The team also provides weekly reports and trains their Read more
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Industry Experience

ROI CX Solutions has garnered positive feedback across various industries, including Retail, Medical, Hospitality & Leisure, and Consumer Products & Services. Clients commend their professionalism, responsiveness, and ability to enhance customer satisfaction. In Retail, they effectively manage service desk operations, while in Medical, they streamline patient interactions and improve call handling metrics. Their flexibility and strong communication have been highlighted in Hospitality, and they have significantly reduced response times in Consumer Products. Overall sentiment indicates strong expertise and positive impact within these sectors.
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Hospitality & leisure Retail Consumer products & services Medical

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend ROI CX Solutions for offering competitive pricing and significant value for money. A DocMJ executive noted that their pricing fit the budget while delivering good value, resulting in improved call performance and operational efficiency. Similarly, feedback from a hospitality director highlighted that ROI CX Solutions' pricing aligned with their budget and provided excellent value, contributing to lower costs and increased flexibility. Overall, client sentiment reflects satisfaction with the cost-effectiveness of their services.
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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves North Carolina

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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Reviews mention Reliable
Hugo has received consistent feedback highlighting their reliability as a partner. Clients praised their unwavering commitment to on-time deliveries, with one stating, "Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive." Another client emphasized their exceptional adaptability, noting that every delivery was "punctual and hassle-free." Overall, the sentiment is overwhelmingly positive, reinforcing Hugo's reputation as a dependable outsourcing ally capable of meeting specific client needs.

Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions.
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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

I'm delighted to share my exceptional experience working with Hugo, our trusted outsourcing partner. Their commitment to delivering items on time has been truly remarkable. Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. Their dedication to our specific requirements was evident in their personalized approach and flexible solutions.
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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Automotive Company
5.0 — Hugo manages all incoming communications across multiple channels, including email, chat, and WhatsApp. The team works to expand call center operations for outbound calls and improve reach. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves North Carolina

Services provided

20% Call Center Services

50% Customer Service Outsourcing

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Contact Center Services, providing comprehensive customer support solutions across various industries, including e-commerce, software, and government programs. Reviews highlight an impressive 100% satisfaction with their adaptability and ability to scale services efficiently. Notably, 83% of reviewers commend Helpware's exceptional customer service and responsive project management.

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Reviews mention Easy to work with
The overall sentiment regarding Helpware's ease of collaboration is overwhelmingly positive. Clients frequently commend their professionalism, flexibility, and dedication to service. For instance, one client highlighted Helpware as 'friendly, dedicated, and willing to make as many changes as we need,' while another mentioned their 'extremely effective workflow' and 'strong communication.' Clients appreciate the team's ability to integrate seamlessly into their operations, making them an invaluable extension of their own teams.

Staffing for Article Engagement Specialists

4.0 Oct 5, 2018

Everyone from Helpware has been great to work with. The team is extremely friendly and professional in all that they do. They are very easy to contact and maintain communication with.
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Customer Service via Chat

5.0 Feb 1, 2019

Their team members have been very understanding and easy to work with. Also, they're very flexible and accommodating. There was one team member whose level of English wasn't sufficient to work with chats, so Helpware reassigned her to a different project and gave us someone else.
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Office Support Resources for Hiring Company

5.0 Oct 6, 2018

All the resources we’ve worked with have been well-trained, communicative, and easy to work with. This extends to all people Helpware hires and the training they provide.
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Staff Augmentation for Marketing Agency

4.5 Feb 20, 2020

Very effective workflow. We use Slack to communicate in real-time, and their team is extremely easy to work with. We provide procedures for our projects, and Helpware regularly completes them ahead of schedule.
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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Helpware CX has received positive feedback in the last six months, particularly for their effective customer research services that successfully attracted six new customers for a telecommunications client. The client praised Helpware CX for their impressive speed in project management and seamless communication. They chose Helpware CX for their competitive value, expressing satisfaction with the overall engagement and suggesting no areas for improvement, highlighting a strong sense of reliability and efficiency.
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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware CX is frequently praised for providing exceptional value for money. Clients noted that their pricing is competitive and aligns well with project needs, with one stating they chose Helpware for its 'good value for cost.' Another client highlighted that Helpware's services led to significant cost savings and improved quality, affirming their budget fit. Overall, the sentiment reflects satisfaction with Helpware's pricing structure, with several clients expressing that they received more than they expected for their investment.
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SixEleven Global Services and Solutions, Inc.

4.7 13 reviews

Premier Verified Clutch Guarantee

$1,000+

< $25 / hr

1,000 - 9,999

Serves North Carolina

Services provided

30% Call Center Services

30% Back Office Outsourcing

20% Customer Service Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

six eleven global services is a customer support service provider specializing in call center services such as call handling and customer care services. The feedback is overwhelmingly positive, with 100% of reviewers noting their responsive service and alignment with company values. Clients are impressed by their prompt one-hour response time and effective customer service operations, highlighting their professionalism and exceptional value for cost.

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1 of 3 reviews are 5 stars

2 new reviews for Call Center Services services

Unknown avg. project cost

Reviewed 3 times in the past 6 months
Recent reviews of six eleven global services reflect a highly positive sentiment, with clients praising their responsiveness, flexibility, and ability to meet project deadlines. One client noted their impressive adjustment to client needs, while another emphasized the efficiency of their recruitment and onboarding processes. Additionally, clients appreciated the good value for cost and the timely delivery of services. Overall, clients reported smooth operations and no significant areas for improvement.
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1 of 3 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more
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Industry Experience

six eleven global services has demonstrated expertise across various industries, including financial services, medical, advertising & marketing, telecommunications, and business services. Clients consistently praise their timely project management, high-quality staffing solutions, and effective communication. The company's strengths lie in their adaptability to specific client needs and commitment to delivering cost-effective services. Overall sentiment indicates that six eleven global services is well-suited for organizations seeking reliable outsourcing and operational support.
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Advertising & marketing Medical Financial services Business services Logistics & Supply Chain Telecommunications Wellness & Fitness Consulting Beauty & Cosmetics

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More responsive than most other service providers

SixEleven Global Services and Solutions, Inc. is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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DemandZEN

4.8 5 reviews

Verified

$25,000+

Undisclosed

50 - 249

Troutman, NC

Services provided

15% Call Center Services

25% Demand Generation Marketing

25% Sales Outsourcing +2 services

20% Account-Based Marketing

15% Digital Strategy

DemandZEN is a company specializing in outbound call center services, focusing on generating qualified opportunities through outbound sales and telemarketing services. The reviews indicate that 100% of clients appreciate their adaptability, communication, and timely delivery. While 67% of reviewers noted the impressive ability of DemandZEN to integrate with clients’ teams, some suggested improving the quality of meetings and attendance rates.

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Reviews mention Timely
Overall, the feedback regarding DemandZEN's timeliness is highly positive. Clients noted that DemandZEN consistently delivers on time and often ahead of schedule, as highlighted by one client who mentioned they 'deliver ahead of schedule.' Another client emphasized their ability to schedule meetings with the right contacts promptly, contributing to a successful conversion rate. While one reviewer suggested improvements in meeting attendance, the overall sentiment reflects a strong reliability in meeting deadlines and maintaining effective communication.

Meeting Booking Services for Tech Solutions Company

4.0 May 4, 2026

DemandZEN has scheduled meetings that have been attended by the desired contacts, which have ultimately led to qualified opportunities. So far, we've had four meetings, and our conversion rate is 25%. DemandZEN has delivered on time so far. We communicate via virtual meetings.
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Meeting Scheduling for Training & Performance Support Co

5.0 May 6, 2026

DemandZEN delivers ahead of schedule.
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Sales Outsourcing & Call Center Services for SaaS Company

5.0 Jun 3, 2026

Describe their project management. Did they deliver items on time? How did they respond to your needs? on-time, always open to feedback.
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2 of 3 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Meeting Booking Services for Tech Solutions Company
4.0 — DemandZEN provides meeting booking services for a technology solutions company. The team is responsible for scheduling meetings and conducting initial research. Read more
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Industry Experience

DemandZEN has demonstrated expertise across multiple industries, including Energy & Natural Resources, Insurance, Business Services, and Technology. Feedback highlights their strengths in communication, adaptability, and timely delivery, making them effective in generating qualified leads and enhancing business pipelines. Overall sentiment is positive, with clients noting significant impact on meeting generation and conversion rates. Organizations in high-consequence sectors, insurance, and technology can particularly benefit from DemandZEN's services.
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Insurance Other industries Energy & natural resources Business services

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San Luis Obispo, California (1) Denver, Colorado (1) Boston, Massachusetts (1) Dedham, Massachusetts (1)

This provider is fluent in 1 language:

English

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AnswerLive

4.6 7 reviews

Undisclosed

Undisclosed

50 - 249

Gastonia, NC

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

15% Sales Outsourcing

AnswerLive is a professional contact center service provider, offering comprehensive phone support, including after-hours call management and telephonic support. The company consistently receives positive feedback, with 100% of reviews highlighting their efficiency, professionalism, and ability to maintain 24/7 service. However, roughly 20% mention the need for improved internal communication and recording processes to enhance service continuity.

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Reviews mention Timely
Clients consistently commend AnswerLive for their timely responses, highlighting that they 'always respond in a timely manner.' This aspect of their service has notably improved customer management for users. However, some clients have reported issues with redundant calls, suggesting a need for better coordination among their offices. Overall, the sentiment regarding timeliness is positive, indicating that AnswerLive effectively meets client expectations in this area.

After Hours Call Services for Water Provider

4.0 Mar 19, 2020

They always respond in a timely manner.
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4 of 7 Call Center Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Answering Services for Pressure Washing Service
5.0 — AnswerLive provides answering services and redirects calls through email and text messages. Read more
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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally express satisfaction with AnswerLive's pricing and value for money. One client noted an investment of $450 per month, stating it significantly saved time for their in-house team. Another highlighted a yearly expenditure of $15,000–$20,000, emphasizing the service's responsiveness and reliability. Overall, feedback indicates that clients feel the pricing is reasonable given the quality of service provided, with one client mentioning they have not seen price increases over a decade, reinforcing their positive sentiment.
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Lubbock, Texas (2) San Marcos, Texas (1) Concord, New Hampshire (1) Portland, Oregon (1) Lantana, Florida (1) Wellford, South Carolina (1)

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ProphetLogic

5.0 2 reviews

$10,000+

$25 - $49 / hr

10 - 49

Cornelius, NC

Services provided

100% Sales Outsourcing

ProphetLogic is an outbound call center specializing in targeted prospecting and telemarketing services. The company consistently receives positive feedback, with 100% of reviewers highlighting their effective client handoff process and business growth acceleration. Clients praise their strong company culture and dedication to high-quality customer care services.

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Reviews mention High-quality work
Clients consistently commend ProphetLogic for delivering high-quality work that significantly impacts business growth. One client noted their service was a 'game changer' in accelerating business development, while another emphasized their 'results-oriented' approach and commitment to client success. The positive feedback highlights ProphetLogic's effective communication, dedicated resources, and tailored strategies that consistently exceed client expectations.

Lead Generation for Investment Firm

5.0 May 6, 2022

The PropetLogic service has been a game changer for us. They have the best people and are really focused on doing a great job for their clients.
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Lead Gen Program for Information Security Company

5.0 Mar 24, 2022

ProphetLogic has designed and executed a program that enabled us to win new logo accounts, including strategic accounts. Their performance has been excellent and they are the most results-oriented vendor we have ever worked with.
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Industry Experience

ProphetLogic has effectively served clients in the Financial Services and IT Services industries, excelling in sales pipeline enhancement and lead generation. Feedback highlights their dedicated approach, adaptability, and results-oriented mindset, significantly contributing to their clients' business growth. Their strong communication and continuous improvement practices further reinforce their positive impact. Companies within these sectors seeking to expand their customer base would find ProphetLogic to be a well-suited partner.
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Financial services IT Services

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have praised ProphetLogic for their competitive pricing model and the significant value they deliver. One client noted their pricing was a deciding factor in choosing them, while another highlighted their results-oriented approach, which exceeded expectations and contributed to new client acquisitions. Overall, the sentiment reflects strong satisfaction with the cost-to-value ratio of their services, with clients reporting accelerated business growth and effective support throughout the engagement.
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Cornelius, NC

19109 West Catawba Avenue
Cornelius, NC 28031
10 - 15

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BOS Digital

5.0 13 reviews

$5,000+

$100 - $149 / hr

10 - 49

Raleigh, NC

Services provided

20% Social Media Marketing

10% Advertising

10% Content Marketing +6 services

10% Conversion Optimization

10% Digital Strategy

10% E-Commerce Development

10% Email Marketing

10% Sales Outsourcing

10% Web Development

BOS Digital is a comprehensive digital marketing agency specializing in services such as social media management, SEO, content strategy, and online reputation management. With approximately 100% positive feedback, clients consistently praise their organization, effective communication, and ability to deliver results tailored to client needs. Notably, around 80% of reviewers highlight their strong client-focused approach and attention to detail.

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Reviews mention Flexible
Clients have expressed high satisfaction with BOS Digital's flexibility, particularly in their communication and workflow. One client noted that BOS Digital is 'constantly looking for ways to make communication more clear and seamless.' Additionally, their ability to adapt to constructive feedback was highlighted as a strength, reinforcing their commitment to client needs. Overall, the sentiment surrounding their flexibility is overwhelmingly positive, showcasing their dedication to client satisfaction.

SEO & Social Media Marketing for Plastic Surgery Company

5.0 Jun 24, 2022

BOS kept our need for honesty and authenticity at the forefront of each campaign. They took the time to learn about our company, who we are, and how we operate as a group. How can you work effectively to represent a company’s image and campaigns if you don’t know them? Over time, as we grew, so did our needs for adjustments, and BOS made adjustments with us.
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Social Media Management for Freelance Photographer

5.0 Feb 4, 2021

Very good. They are flexible and are constantly looking for ways to make communication more clear and seamless. Their customer service and ability to take constructive criticism with grace. They really care about their clients.
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Industry Experience

BOS Digital has garnered positive feedback across multiple industries including Legal, Real Estate, Education, and Arts. Clients commend their expertise in digital marketing, website management, and social media strategy. In the Legal sector, they excelled in revitalizing digital presence, while in Real Estate, they enhanced branding and engagement. Their work in Education focused on branding for new projects, and in the Arts, they addressed advertising challenges effectively. Overall, clients widely appreciate their professionalism, communication, and results-driven approach.
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Legal Construction Healthcare Real estate Arts, entertainment & music Education Consulting Chemicals & Biotechnology Other Industry

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (5)

What Clients Have Said
Clients consistently highlight BOS Digital's competitive pricing and exceptional value for money. One client noted that their pricing was the best compared to other vendors, emphasizing transparency and tailored service packages for smaller budgets. Another client appreciated the professional and reasonable proposal that fit their budget. Overall, feedback reflects a strong sentiment of satisfaction with the cost-effectiveness of BOS Digital's services, with clients feeling they receive significant returns on their investments.
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Raleigh, North Carolina (6) Apex, North Carolina (1) Cary, North Carolina (1) Charlotte, North Carolina (1) Louisburg, North Carolina (1)

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HowtouseClay.com

4.8 3 reviews

$5,000+

$300+ / hr

2 - 9

Ocean Isle Beach, NC

Services provided

100% Sales Outsourcing

HowtouseClay.com is a company specializing in building and implementing efficient cold email outreach systems to enhance lead generation and prospect engagement. Reviewers consistently highlight their ability to deliver projects on time and within budget, with 100% of reviews praising their project management and responsiveness. Clients are impressed by the scalability and effectiveness of their solutions, resulting in significant returns on investment.

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Reviews mention Professional
The feedback regarding HowtouseClay.com highlights their professionalism through timely project management and responsive communication. One client praised their expertise, noting that the team provided exceptional value even post-project completion. The client emphasized the professionalism of HowtouseClay.com’s staff, stating they were 'true pros' and delivered a successful cold email outreach system that significantly increased qualified leads, demonstrating an impressive ROI.

Email Marketing System Development for Digital Mktg Agency

5.0 Jul 17, 2024

The project management was delivered on time and they were very responsive to my needs. The added value even after the project was completed. HowtouseClay.com's team was true pros and provided excellent value for the investment.
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Industry Experience

HowtouseClay.com has received positive feedback primarily within the Software and Advertising & Marketing industries. Clients in Software praised their expertise in data enrichment and pipeline generation, highlighting their effective implementation of complex tools. In the Advertising & Marketing sector, users commended HowtouseClay's ability to develop outreach systems that significantly increased lead generation. Overall sentiment is strong, with clients noting responsiveness and value for investment, making HowtouseClay.com a suitable choice for businesses seeking to enhance their outreach capabilities.
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Software Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise HowtouseClay.com for their competitive pricing and overall value, noting that their services fit within budget while providing significant ROI. One client highlighted a 5:1 ROI expectation, indicating excellent value for the investment. Additionally, the responsiveness and professionalism of the team were frequently mentioned, with clients expressing satisfaction with timely project delivery and the quality of support received throughout the engagement.
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Keona Health

5.0 2 reviews

$10,000+

$150 - $199 / hr

50 - 249

Chapel Hill, NC

Services provided

10% Call Center Services

30% AI Development

25% AI Agents +2 services

20% Generative AI

15% Custom Software Development

Keona Health is a healthcare technology company specializing in streamlining patient care and communication. With 100% positive feedback from reviewers, clients appreciate their exceptional project management and support, often exceeding deadlines and resolving issues promptly. Their commitment to aligning company values and providing value for cost is frequently highlighted.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Keona Health has received positive feedback over the last six months, with clients highlighting their exceptional support and commitment to delivering results. One client noted that Keona Health helped them establish a Nurse Triage Team, significantly improving patient care and communication. The team's ability to meet deadlines and provide timely responses was particularly praised. Overall, clients express high satisfaction, indicating that Keona Health effectively aligns with their operational needs.
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Industry Experience

Keona Health has demonstrated significant expertise in the Medical industry, particularly in enhancing patient care and communication through innovative solutions. Clients have praised their ability to streamline processes, deliver projects ahead of schedule, and provide exceptional support. Overall sentiment is highly positive, with a strong emphasis on their alignment with client values and responsive service, making them a suitable partner for organizations seeking improvements in healthcare operations.
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Medical

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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed a positive sentiment regarding Keona Health's pricing, noting that it fits within their budget while providing good value for the cost. One reviewer specifically highlighted the alignment of company values and the exceptional support provided, stating that Keona's team consistently met deadlines and delivered ahead of schedule. Overall, the feedback indicates that clients perceive Keona Health as a cost-effective partner that enhances their operational efficiency.
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Daniels Communications, Inc.

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Asheville, NC

Services provided

100% Call Center Services

Daniels Communications, Inc. Is a phone answering service founded in 1955. Based in Asheville, North Carolina, the team specializes in Call Center Services.
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Mensen Praten

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Rocky Mount, NC

Services provided

100% Call Center Services

Launched in 2023, Mensen Praten, a small call center company, is headquartered in Rocky Mount, North Carolina. Their team specializes in Call Center Services.
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Rent A Sales Rep

Not yet reviewed

$5,000+

$50 - $99 / hr

50 - 249

Raleigh, NC

Services provided

40% Direct Marketing

40% Sales Outsourcing

20% Staffing

Rent A Sales Rep is a Direct Marketing company. Founded in 2003, the team provides Direct Marketing and Sales Outsourcing.
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Heyou.ai

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Waxhaw, NC

Services provided

25% Call Center Services

25% AI Consulting

25% Customer Service Outsourcing +1 service

25% Sales Outsourcing

Heyou.ai is an answering service company. The small Waxhaw, North Carolina-based team provides Call Center Services and Customer Service Outsourcing. The firm was founded in 2023.
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Anomaly Squared - BPO

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Greensboro, NC

Services provided

24% Call Center Services

38% Customer Service Outsourcing

25% Back Office Outsourcing +1 service

13% Sales Outsourcing

Anomaly Squared - BPO is a Customer Service Outsourcing company. The Greensboro, North Carolina-based team offers Customer Service Outsourcing and Back Office Outsourcing.
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Lease A Sales Rep

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Raleigh, NC

Services provided

50% Call Center Services

50% Sales Outsourcing

Launched in 2003, Lease A Sales Rep is a call center service and Sales Outsourcing company. The firm specializes in Call Center Services and Sales Outsourcing, and is small.
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Infinity Marketing Services

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Raleigh, NC

Services provided

30% Call Center Services

30% Sales Outsourcing

10% Back Office Outsourcing +3 services

10% Market Research

10% Marketing Strategy

10% Public Relations

Infinity Marketing Services is a call center. The team provides Call Center Services and Sales Outsourcing, and the firm is based in Raleigh, North Carolina.
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REVGEN

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Raleigh, NC

Services provided

50% Call Center Services

50% Sales Outsourcing

Answering service company and Sales Outsourcing company REVGEN is based in Raleigh, North Carolina. Founded in 2014, the team provides Call Center Services and Sales Outsourcing.
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RelayTask LLC

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Morrisville, NC

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +2 services

20% Document Digitization & Management

20% Recruiting

RelayTask is a North Carolina-based LLC offering professional customer support services. Specializing in providing tailored solutions for businesses, RelayTask ensures efficient customer engagement,
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The Blacksand Group

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Davidson, NC

Services provided

20% Call Center Services

20% Branding

20% Pay Per Click +2 services

20% Search Engine Optimization

20% Social Media Marketing

The Blacksand Group, a branding agency, was launched in 2024. The team specializes in Branding and Social Media Marketing and is located in Davidson, North Carolina.
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Inside Global

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Raleigh, NC

Services provided

50% Sales Outsourcing

30% Demand Generation Marketing

10% Account-Based Marketing +2 services

5% Email Marketing

5% Event Marketing

Launched in 2010, Inside Global is a Sales Outsourcing company. Their services include Sales Outsourcing and Demand Generation Marketing.
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Raleigh, NC

3717 National Drive
Raleigh, NC 27612
10 - 15

+1 202 695 1582

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Carbon Design

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Raleigh, NC

Services provided

40% Digital Strategy

30% Sales Outsourcing

30% UX/UI Design

Carbon Design is a Digital Strategy company. The Raleigh, North Carolina-based team provides Digital Strategy and UX/UI Design.
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Epsilon Inc

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Weaverville, NC

Services provided

25% Call Center Services

25% Cloud Consulting & SI

25% Cybersecurity +1 service

25% IT Managed Services

Epsilon Inc is a Weaverville, North Carolina-based cloud consulting & SI company. Their services include cloud consulting & SI and Cybersecurity.
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Gungho

1.8 2 reviews

$5,000+

Undisclosed

50 - 249

Charlotte, NC

Services provided

75% Sales Outsourcing

25% Email Marketing

Gungho is a company specializing in Contact Center Services, focusing on generating new clients through telemarketing efforts. While they successfully arranged meetings as promised, the reviews indicate mixed results, with strengths in accessing a wide range of prospective clients but weaknesses in follow-ups and managing no-shows. The feedback is roughly balanced, with an emphasis on improving follow-up processes.

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Reviews mention Great project management
Clients have expressed positive sentiments regarding Gungho's project management capabilities, noting their provision of weekly updates and detailed communication about arranged meetings. One client highlighted the effectiveness of their management in organizing four meetings per week. However, feedback also pointed out areas for improvement, particularly in following up on prospective meetings and managing 'no-shows', indicating a need for enhanced diligence in ensuring meeting attendance.

Appointment Setting Services for Technology Company

3.0 May 30, 2023

Project management was good in terms: Weekly updates on progress and providing details of the organisations and individuals with whom they had arranged meetings, including details of the conversations that they had.
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Industry Experience

Gungho has experience in various industries, notably in financial services and anti-financial crime sectors. Feedback indicates a strength in lead generation and client outreach, particularly for companies seeking to expand their client base. However, sentiment varies; while some clients praised their access to prospective clients, others noted challenges in follow-up and lead quality. Overall, Gungho appears well-suited for firms in financial services and related fields, though improvements in lead conversion and project execution are recommended.
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Financial services IT Services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed mixed sentiments regarding Gungho Marketing's cost and value for money. While one client noted that they arranged four meetings per week, they felt the overall commercial success was lacking, suggesting limited value for the investment. Another client pointed out that despite good leadership, the actual lead generation was insufficient, indicating a disparity between expectations and results. Overall, feedback suggests that while Gungho offers potential, clients seek better outcomes relative to their costs.
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Charlotte, NC

5600 77 Center Drive
Charlotte, NC 28217
10 - 15

+1 980 5000 933

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Outboundless

Not yet reviewed

$5,000+

Undisclosed

2 - 9

Elizabeth City, NC

Services provided

100% Sales Outsourcing

Small Sales Outsourcing company Outboundless, is located in Elizabeth City, North Carolina. Their services include Sales Outsourcing.
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ResponsePoint

4.7 8 reviews

$5,000+

$25 - $49 / hr

50 - 249

Cary, NC

Services provided

10% Call Center Services

40% Demand Generation Marketing

20% Account-Based Marketing +2 services

20% Email Marketing

10% Sales Outsourcing

ResponsePoint is a company specializing in Call Center Services and lead generation with expertise in B2B lead strategies. Approximately 67% of reviews highlight their success in generating high-quality leads, though 33% note issues with lead consistency or project deadlines. Their tailored and responsive approach often impresses clients, aligning well with company values and budgets.

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Reviews mention Timely
Client feedback regarding ResponsePoint's timeliness reflects a generally positive sentiment. One client noted that ResponsePoint consistently delivered on time and adapted swiftly to evolving project needs, emphasizing their impressive flexibility. Another client acknowledged that while ResponsePoint was mostly timely, there were instances of shortfalls in lead generation, which they attempted to compensate for in subsequent months. Overall, clients appreciate the company's commitment to meeting deadlines and maintaining effective communication.

Demand Generation & Email Marketing for Engineering Company

4.5 Apr 15, 2024

They were generally flexible and quick to adapt to our changing needs. They were mostly on time and attempted to compensate for any shortfall in the number of leads in a particular month by making up for it in the following month, though they were not always successful.
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Lead Generation & Marketing Services for Research Firm

5.0 Apr 5, 2024

Response Point consistently delivered on time and quickly adapted to new requests as our project evolved. They impressed us with their timeliness and flexibility. What stands out most about ResponsePoint is their exceptional communication and timely updates.
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Industry Experience

ResponsePoint has garnered positive feedback across various industries, including Life Sciences, Business Services, Telecommunications, Information Technology, and Research. Clients commend their expertise in lead generation and customized marketing strategies, with notable strengths in project management and responsiveness. The overall sentiment reflects satisfaction with their ability to deliver quality leads and support business growth, although some feedback points to inconsistencies in lead quality and project timelines. Companies in tech and research sectors may find a particularly strong match with ResponsePoint's offerings.
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Research Software Business services Telecommunications Information technology

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1)

What Clients Have Said
Clients have consistently highlighted ResponsePoint's competitive pricing and perceived value for money. One client noted that their pricing 'fit our budget' and provided 'good value for cost.' Another emphasized the affordability while appreciating the successful lead generation outcomes. Overall, the sentiment regarding cost-effectiveness is positive, with several clients expressing satisfaction with the return on investment relative to the services rendered.
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Stamford, Connecticut (1) Chicago, Illinois (1) Cupertino, California (1) Riverside, California (1) Boise, Idaho (1) Lakeview, Texas (1)

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RSVP Communications, Inc

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Greensboro, NC

Services provided

10% Call Center Services

20% Direct Marketing

20% Email Marketing +4 services

20% Fulfillment

10% Back Office Outsourcing

10% Customer Service Outsourcing

10% Sales Outsourcing

RSVP Communications, Inc is a Greensboro, North Carolina-based Email Marketing company. Launched in 1985, the team specializes in Email Marketing and Fulfillment.
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NTT Business Solutions LLC

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Greensboro, NC

Services provided

40% Call Center Services

60% Staffing

NTT Business Solutions LLC, a Staffing company, was launched in 2016. The company specializes in Staffing and Call Center Services, and is midsize.
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GCS Agents

4.9 6 reviews

$50,000+

$25 - $49 / hr

250 - 999

Salisbury, NC

Services provided

35% Call Center Services

40% Customer Service Outsourcing

10% Back Office Outsourcing +2 services

10% Business Consulting

5% HR Consulting

GCS Agents is a dedicated provider of Contact Center Services, specializing in both Inbound and Outbound Call Center solutions. Reviews highlight their capacity for high-level performance, with a 100% success rate in call handling and an impressive call response time of 30–60 seconds. Customers appreciate their seamless integration into operations, with 90% reporting increased productivity and efficiency. Their services are consistently praised for maintaining productivity without missed calls while engaging staff effectively.

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Reviews mention High-quality work
GCS Agents consistently receives high praise for delivering high-quality work. Clients highlight their ability to maintain performance metrics, with one noting they answered calls within 30-60 seconds without any missed calls. Another client emphasized their top-quality communication and efficiency, stating GCS's services significantly improved their operational effectiveness. Overall, clients express strong satisfaction with GCS Agents, recognizing their professionalism and commitment to quality throughout ongoing engagements.

Call Center Services for Public Transportation Agency

5.0 Feb 27, 2020

We have significant success with GCS Agents. While we had concerns in transitioning providers, their team addressed the project professionally. Their team took over the operation and met all calls, having not one missed call. They maintain their high-level performance, making it unsurprising that the transit authority still works with them.
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Call Center Services for Public Transportation Agency

5.0 Feb 27, 2020

GCS Agents also attended meetings with community advocates. They worked with our team to implement any initiatives that we wanted. Their team including executive leadership was readily available at all times. The communication was nearly instant. Their team alerted us to issues and gave solutions for them. They not only minimized issues but also maintained their significantly high level of performance.
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Call Center Services for Public Transportation Agency

5.0 Feb 27, 2020

Their transition into our organization stood out. I don’t think many agencies would be able to transition and maintain GCS Agents’ performance metrics. They answered calls within 30–60 seconds and didn’t drop any. In the call center industry, there’s a high rate of personnel turnover. GCS Agents engaged their employees and made sure to have adequate staffing 24/7, 365 days. Not many agencies can accomplish that as well as them.
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Document Creation and Data Entry Service for IT Company

5.0 Nov 2, 2017

The pros are their specialized services that can handle all office needs and issues. I can think of no cons and, in comparisons to other vendors, GCS is of better quality and service. The detail of their services and quality of services is the main strength.
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2 of 2 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Screening & Answering Services for IT Firm
5.0 — Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1) $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients express a positive sentiment regarding GCS Agents’ value for money. One client noted an annual investment of $25 million, highlighting the effective service delivery and adherence to performance metrics. Another client, who spent approximately $17,000, appreciated the personalized approach despite the costs. Overall, clients feel that GCS Agents provide substantial savings and efficiency, with one mentioning a monthly savings of $10,000 to $15,000, demonstrating that their services significantly enhance productivity.
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Jacksonville, Florida (1) Nashville, Tennessee (1) Austin, Texas (1) New York City, New York (1) Columbus, Ohio (1) Los Angeles, California (1)

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Stratifyd

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Charlotte, NC

Services provided

20% Call Center Services

60% AI Development

20% Marketing Strategy

Stratifyd is a Charlotte, North Carolina-based artificial intelligence firm. They offer Artificial Intelligence and Call Center Services.
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Ecomm Pro Media

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Raleigh, NC

Services provided

20% Pay Per Click

20% Sales Outsourcing

20% Search Engine Optimization +4 services

10% Advertising

10% Digital Strategy

10% Marketing Strategy

10% Social Media Marketing

Ecomm Pro Media is a Raleigh, North Carolina-based SEO company. They specialize in Search Engine Optimization and Pay Per Click.
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Buzzadelic

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Greenville, NC

Services provided

20% Sales Outsourcing

20% Search Engine Optimization

20% Web Development +4 services

10% Advertising

10% Corporate Photography

10% Graphic Design

10% Video Production

Founded in 2013, Buzzadelic is a small Greenville, North Carolina-based SEO company. Their team focuses on Search Engine Optimization and Web Development.
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AACS Call Center

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Greensboro, NC

Services provided

100% Call Center Services

AACS Call Center is an answering service. They are based in Greensboro, North Carolina and have small team. They specialize in Call Center Services.
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Leadorder.com

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Charlotte, NC

Services provided

80% Sales Outsourcing

20% Pay Per Click

Leadorder.com is a Sales Outsourcing company launched in 2002. The agency offers Sales Outsourcing and Pay Per Click.
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S & E Group, LLC

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Huntersville, NC

Services provided

15% Call Center Services

45% Customer Service Outsourcing

40% Staffing

In Huntersville, North Carolina and Slocomb, Alabama, S & E Group, LLC is a Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Staffing.
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Studio Three 49

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Durham, NC

Services provided

30% Business Consulting

30% CRM Consulting and SI

20% Content Marketing +1 service

20% Sales Outsourcing

Studio Three 49 is a CRM consulting and SI company. They provide CRM consulting and SI and Business Consulting and are based in Durham, North Carolina.
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eClerx

Not yet reviewed

$5,000+

Undisclosed

10,000+

Fayetteville, NC

Services provided

20% Call Center Services

35% Custom Software Development

25% Back Office Outsourcing +2 services

15% Generative AI

5% Robotics Process Automation

EClerx is a large custom software development firm founded in 2000. Their team offers Custom Software Development and Back Office Outsourcing.
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Fayetteville, NC

235 North McPherson Church Road
Fayetteville, NC 28303
1001 - 2000

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AnswerPhone

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Greensboro, NC

Services provided

37% Call Center Services

63% Customer Service Outsourcing

AnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services.
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Greensboro, NC

822 North Em St
Greensboro, NC 27401

336.274.1501

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Accu-Call

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Wilmington, NC

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Accu-Call is a small Wilmington, North Carolina-based call center and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing.
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The Lead Ninjas

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Raleigh, NC

Services provided

50% Sales Outsourcing

25% Advertising

25% Social Media Marketing

Established in 2020, The Lead Ninjas is a small Raleigh, North Carolina-based Sales Outsourcing company. Their team specializes in Sales Outsourcing and Advertising.
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FlexOffers

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Raleigh, NC

Services provided

80% Affiliate Marketing

20% Sales Outsourcing

Located in San Francisco, California and Miami, Florida, FlexOffers is an Affiliate Marketing company. They specialize in Affiliate Marketing and Sales Outsourcing and were founded in 2008.
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Raleigh, NC

421 Fayetteville St, Suite 1100, PMB 600
Raleigh, NC 27601
1

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ArenaCX

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Raleigh, NC

Services provided

30% Call Center Services

30% Back Office Outsourcing

30% HR Consulting +2 services

5% Customer Service Outsourcing

5% Sales Outsourcing

ArenaCX is a call center. Based in Raleigh, North Carolina, the company was launched in 2020. Their team provides Call Center Services and Back Office Outsourcing.
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ZellDog Group

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Huntersville, NC

Services provided

40% Fractional CMO Services

10% Branding

10% Conversion Optimization +4 services

10% Market Research

10% Marketing Strategy

10% Sales Outsourcing

10% Social Media Marketing

ZellDog Group is a Fractional CMO Services company. They were founded in 2018 and specialize in Fractional CMO Services and Branding.
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Lift Marketing Consulting

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Cornelius, NC

Services provided

20% Fractional CMO Services

10% Branding

10% Business Consulting +6 services

10% Content Marketing

10% Market Research

10% Marketing Strategy

10% Sales Outsourcing

10% Search Engine Optimization

10% Social Media Marketing

Lift Marketing Consulting is a Fractional CMO Services company. The Cornelius, North Carolina-based team provides Fractional CMO Services and Branding.
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Solid Stratagems

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Wake Forest, NC

Services provided

10% Call Center Services

10% Content Marketing

10% Conversion Optimization +7 services

10% Email Marketing

10% Market Research

10% Marketing Strategy

10% Pay Per Click

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

Launched in 2015, Solid Stratagems is a small Market Research company based in Wake Forest, North Carolina. Their team focuses on Market Research and Marketing Strategy.
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Xperience Ads

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Morrisville, NC

Services provided

40% Pay Per Click

20% Affiliate Marketing

20% Email Marketing +1 service

20% Sales Outsourcing

Xperience Ads is a pay per click company established in 2019. The small team provides Pay Per Click and Email Marketing.
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Inveniv

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Cary, NC

Services provided

20% Call Center Services

50% Branding

20% CRM Consulting and SI +1 service

10% UX/UI Design

Inveniv, a small branding agency, is based in Cary, North Carolina. Their services include Branding and CRM consulting and SI.
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Influence to Action

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Greensboro, NC

Services provided

20% AI Development

20% Affiliate Marketing

20% Content Marketing +2 services

20% Sales Outsourcing

20% Search Engine Optimization

Content Marketing company Influence to Action provides Content Marketing and Affiliate Marketing. They were founded in 1999.
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Pig & Rooster

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Raleigh, NC

Services provided

20% Branding

20% Search Engine Optimization

20% Web Design +3 services

15% Content Marketing

15% Sales Outsourcing

10% Social Media Marketing

Founded in 2017, Pig & Rooster is a small Raleigh, North Carolina-based branding agency. Their team specializes in Branding and Search Engine Optimization.
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Globalfaces Direct

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Charlotte, NC

Services provided

60% Call Center Services

40% Financial Consulting

Globalfaces Direct is a call center launched in 2012. The team specializes in Call Center Services and Financial Consulting and is located in Toronto, Canada and Charlotte, North Carolina.
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Charlotte, NC

101 N Tryon St, Suite 1401
Charlotte, NC 28202
2 - 5

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3Bug Media

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Matthews, NC

Services provided

20% Pay Per Click

20% Search Engine Optimization

20% Social Media Marketing +4 services

10% CRM Consulting and SI

10% Email Marketing

10% Marketing Strategy

10% Sales Outsourcing

Launched in 2008, 3Bug Media is a small social media marketing agency based in Matthews, North Carolina. Their team provides Social Media Marketing and Search Engine Optimization.
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Bluegrey Technologies

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Charlotte, NC

Services provided

10% Call Center Services

15% IT Managed Services

15% Mobile App Development +4 services

15% Search Engine Optimization

15% Social Media Marketing

15% Web Design

15% Web Development

In Vadodara, India and Charlotte, North Carolina, Bluegrey Technologies is a midsize social media marketing firm. Their services include Social Media Marketing and Search Engine Optimization.
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Charlotte, NC

Queen City Dr,
Charlotte, NC
1

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Top Call Center Services & Voice Services in North Carolina

List of the Top North Carolina Call Center Companies & Voice Services

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Reviewed 1 time in the past 6 months

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