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Top User Research Companies

Understanding your users is the fastest way to create products people love. Clutch connects you with leading user research agencies that turn real user insights into actionable product decisions. Every provider on our platform is vetted through in-depth client reviews, detailed case studies, and a proprietary scoring methodology, so you can focus on partners who deliver measurable impact. Use the filters to sort firms by budget, location, industry focus, and more—whether you need a team in the United States, the United Kingdom, or Canada. Start comparing portfolios, methodologies, and ratings to find the best fit for your next round of user interviews or usability testing.
Ratings Updated: December 4, 2025
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15 Leaders 15 Contenders

16,993 Companies

User Experience Focus: User Research

List of the Top User Research Firms

  • Covenant Technology Partners Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    St. Louis, MO

    Services provided

    20% UX/UI Design
    20% BI & Big Data Consulting & SI
    20% Cloud Consulting & SI +2
    20% IT Managed Services
    20% IT Strategy Consulting

    Focus Areas

    20% User Research
    40% UX Strategy
    40% Usability Testing

    Covenant Technology Partners is a small UX design agency based in St. Louis, Missouri. The team offers UX/UI Design and BI & big data consulting & SI.

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  • Somark Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    San Isidro, Peru

    Services provided

    10% UX/UI Design
    30% Social Media Marketing
    20% Digital Strategy +2
    20% Email Marketing
    20% Search Engine Optimization

    Focus Areas

    30% User Research
    35% UX Strategy
    35% Usability Testing

    Somark is a social media marketing agency. The San Isidro, Peru-based firm was established in 2012. Their services include Social Media Marketing and Digital Strategy.

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  • Mobiento Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Göteborg, Sweden

    Services provided

    10% UX/UI Design
    30% Digital Strategy
    20% Branding +2
    20% Mobile App Development
    20% Social Media Marketing

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    Mobiento is a Digital Strategy company headquartered in Göteborg, Sweden. Established in 2001, the team focuses on Digital Strategy and Branding.

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  • Linderoths Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Göteborg, Sweden

    Services provided

    10% UX/UI Design
    20% Digital Strategy
    20% Search Engine Optimization +4
    20% Web Development
    10% Advertising
    10% Branding
    10% Content Marketing

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    Linderoths, a Digital Strategy company, is based in Göteborg, Sweden. The team focuses on Digital Strategy and Search Engine Optimization.

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  • Where is my pony Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Göteborg, Sweden

    Services provided

    10% UX/UI Design
    20% Branding
    20% Social Media Marketing +4
    20% Video Production
    10% Advertising
    10% Content Marketing
    10% Web Design

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    Where is my pony is a branding agency. They are in Göteborg, Sweden. Their team offers Branding and Social Media Marketing.

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  • SingleClick Solutions Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Pereira, Colombia

    Services provided

    10% UX/UI Design
    25% Mobile App Development
    15% Custom Software Development +5
    10% Email Marketing
    10% Graphic Design
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Development

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    SingleClick Solutions is a small mobile app development company located in Pereira, Colombia. Their services include Mobile App Development and Custom Software Development.

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  • D2 Studio Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Guangzhou Shi, China

    Services provided

    10% UX/UI Design
    20% Event Marketing
    15% Advertising +5
    15% Branding
    10% Digital Strategy
    10% Social Media Marketing
    10% Video Production
    10% Web Design

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    D2 Studio is an Event Marketing company located in Guangzhou Shi, China. Their services include Event Marketing and Advertising.

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  • Chateaux Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Norwalk, CT

    Services provided

    10% UX/UI Design
    10% AI Development
    10% Blockchain +7
    10% Cloud Consulting & SI
    10% E-Commerce Development
    10% IT Managed Services
    10% IoT Development
    10% Mobile App Development
    10% Other IT Consulting and SI
    10% Web Development

    Focus Areas

    30% User Research
    35% UX Strategy
    35% Usability Testing

    Chateaux is a small user experience design agency launched in 1985. Their team focuses on UX/UI Design and cloud consulting & SI.

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  • cchange, inc. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Chicago, IL

    Services provided

    10% UX/UI Design
    15% Branding
    15% Digital Strategy +4
    15% Graphic Design
    15% Logo
    15% Marketing Strategy
    15% Web Design

    Focus Areas

    30% User Research
    40% Usability Testing
    30% UX Strategy

    Established in 2000, cchange, inc. Is a branding company. The small team offers Branding and Marketing Strategy.

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  • Passer Logotype

    Passer

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49

    Services provided

    10% UX/UI Design
    20% Ecommerce Marketing
    20% Marketing Strategy +3
    20% Media Planning & Buying
    20% Social Media Marketing
    10% Low/No Code Development

    Focus Areas

    30% User Research
    40% Usability Testing
    30% UX Strategy

    Established in 2020, Passer is a Marketing Strategy company. The team provides Marketing Strategy and Media Planning & Buying.

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  • Business Reflex Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Stockholm, Sweden

    Services provided

    10% UX/UI Design
    20% Advertising
    20% Branding +5
    10% CRM Consulting and SI
    10% Content Marketing
    10% Email Marketing
    10% Search Engine Optimization
    10% Web Design

    Focus Areas

    30% User Research
    35% UX Strategy
    35% Usability Testing

    Advertising company Business Reflex was established in 2013. The team provides Advertising and Branding.

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  • NuTech Advisors Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    San Marcos, TX

    Services provided

    10% UX/UI Design
    20% Blockchain
    20% Custom Software Development +5
    10% Blockchain Marketing
    10% Branding
    10% CRM Consulting and SI
    10% Market Research
    10% Mobile App Development

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    NuTech Advisors is a custom software development firm. Launched in 2020, the team provides Custom Software Development and Blockchain. The company is headquartered in San Marcos, Texas.

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  • TechoMax Solution™ Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Bharuch, India

    Services provided

    10% UX/UI Design
    10% Application Testing
    10% CRM Consulting and SI +7
    10% Custom Software Development
    10% E-Commerce Development
    10% ERP Consulting and SI
    10% Mobile App Development
    10% Product Design
    10% Web Design
    10% Web Development

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    TechoMax Solution™, a web design company, was established in 2018. The team provides Web Design and UX/UI Design.

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  • Vimi.co Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Bangkok, Thailand

    Services provided

    10% UX/UI Design
    10% AR/VR Development
    10% Branding +9
    10% Mobile App Development
    10% Social Media Marketing
    10% Video Production
    10% Web Design
    10% Web Development
    5% Custom Software Development
    5% E-Commerce Development
    5% Email Marketing
    5% Search Engine Optimization

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    Vimi.co is a branding company. The firm is located in Bangkok, Thailand. Their team focuses on Branding and Social Media Marketing.

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  • CODEDIVA Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Bangkok, Thailand

    Services provided

    10% UX/UI Design
    20% Blockchain
    20% Mobile App Development +5
    15% Web Development
    10% Application Testing
    10% Custom Software Development
    10% Web Design
    5% AR/VR Development

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    Established in 2017, CODEDIVA is an app development company. The team specializes in Mobile App Development and Blockchain.

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  • Vortax LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Cheyenne, WY

    Services provided

    10% UX/UI Design
    15% Content Marketing
    15% Search Engine Optimization +6
    10% Content Writing Services
    10% Graphic Design
    10% IT Managed Services
    10% Mobile App Development
    10% Social Media Marketing
    10% Web Development

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    Vortax LLC is a Cheyenne, Wyoming-based Content Marketing company. The team provides Content Marketing and Search Engine Optimization.

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  • BatchTest Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Santa Clara, CA

    Services provided

    10% UX/UI Design
    30% Application Testing
    30% Product Design +2
    20% Custom Software Development
    10% AI Development

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    BatchTest is a small Product Design company launched in 2005. Their team specializes in Product Design and Application Testing.

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  • 4A Consulting, LLC Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Ellicott City, MD

    Services provided

    10% UX/UI Design
    10% Application Testing
    10% BI & Big Data Consulting & SI +7
    10% Cloud Consulting & SI
    10% Compliance Consulting
    10% Corporate Training & Coaching
    10% Cybersecurity
    10% DevOps Managed Services
    10% IT Staff Augmentation
    10% IT Strategy Consulting

    Focus Areas

    30% User Research
    50% Usability Testing
    20% UX Strategy

    4A Consulting, LLC is an Ellicott City, Maryland-based user experience design agency. Their services include UX/UI Design and IT strategy consulting.

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  • Apptimize Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    San Francisco, CA

    Services provided

    10% UX/UI Design
    30% Application Management & Support
    30% Application Testing +2
    20% Mobile App Development
    10% Advertising

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    Founded in 2013, Apptimize is an Application Testing company. The team provides Application Testing and Application Management & Support and is headquartered in San Francisco, California.

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  • Bramfitt Technology Labs Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    London, England

    Services provided

    10% UX/UI Design
    20% Cybersecurity
    10% Application Testing +6
    10% BI & Big Data Consulting & SI
    10% Custom Software Development
    10% DevOps Managed Services
    10% IT Managed Services
    10% IT Strategy Consulting
    10% IoT Development

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    Bramfitt Technology Labs is a London, England-based Cybersecurity company. Their services include Cybersecurity and UX/UI Design.

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  • WAYF Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Warszawa, Poland

    Services provided

    20% UX/UI Design
    20% Web Design
    10% Application Testing +5
    10% Blockchain Marketing
    10% Business Consulting
    10% Mobile App Development
    10% Product Design
    10% Web Development

    Focus Areas

    20% User Research
    50% UX Strategy
    30% Usability Testing

    In Warszawa, Poland, WAYF is a small web design agency. The team specializes in Web Design and UX/UI Design.

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  • DEX Ventures Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Petaling Jaya, Malaysia

    Services provided

    20% UX/UI Design
    20% Business Consulting
    20% Content Marketing +2
    20% Conversion Optimization
    20% Web Design

    Focus Areas

    20% User Research
    50% UX Strategy
    30% Usability Testing

    Launched in 2011, DEX Ventures is a Content Marketing company. The firm specializes in Content Marketing and Conversion Optimization.

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  • Empire Pixel Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Dollard-Des Ormeaux, Canada

    Services provided

    20% UX/UI Design
    20% Graphic Design
    20% Video Production +3
    20% Web Development
    10% Content Marketing
    10% Search Engine Optimization

    Focus Areas

    20% User Research
    50% UX Strategy
    30% Usability Testing

    Empire Pixel is an user experience design company located in Dollard-Des Ormeaux, Canada. They specialize in UX/UI Design and Graphic Design and were founded in 2019.

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  • Bionicrab Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer
    Alhambra, CA

    Services provided

    25% UX/UI Design
    25% Graphic Design
    25% Print Design +1
    25% Web Design

    Focus Areas

    40% User Research
    40% Usability Testing
    20% UX Strategy

    Bionicrab is an UX company. Their small team is headquartered in Alhambra, California. Their services include UX/UI Design and Graphic Design.

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  • Digitrillion Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    2 - 9
    New York, NY

    Services provided

    10% UX/UI Design
    20% E-Commerce Development
    20% Mobile App Development +3
    20% Web Design
    20% Web Development
    10% Logo

    Focus Areas

    10% User Research
    50% Usability Testing
    40% UX Strategy

    Digitrillion is an e-commerce development firm established in 2000. The small team offers E-Commerce Development and Mobile App Development.

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  • Casa Pixel Logotype

    4.9 9 reviews
    $1,000+
    $25 - $49 / hr
    2 - 9
    Heroica Puebla de Zaragoza, Mexico

    Services provided

    15% UX/UI Design
    40% Web Design
    25% Web Development +1
    20% Branding

    Focus Areas

    30% User Research
    35% UX Strategy
    35% Usability Testing

    Casa Pixel is a UX/UI design company specializing in branding, marketing, and advertising services. Their reviews indicate a high level of client satisfaction, with 100% positive feedback highlighting their communication and technical expertise. Clients appreciated the timely delivery and alignment with company values, with no suggested areas for improvement.

    See all 9 projects

    Industry Experience

    Casa Pixel has demonstrated expertise across several industries, including Supply Chain & Logistics, Education, Food & Beverage, Advertising & Marketing, Sports, and Beauty & Cosmetics. Clients consistently praise their efficient project management, timely delivery, and high-quality outputs, which have positively impacted branding, website design, and marketing strategies. Overall sentiment is highly favorable, indicating that Casa Pixel is well-suited for clients seeking creative solutions in these sectors.

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    Supply Chain, Logistics, and Transport Education Food & Beverage Advertising & marketing Food & Beverages Sports Beauty & Cosmetics

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently highlight Casa Pixel's excellent value for cost, noting that the company's services deliver high-quality results within budget. Feedback indicates satisfaction with timely project delivery and efficient communication. For instance, one client stated, 'Good value for cost,' while another emphasized, 'They are very clear about scope and costs.' Overall sentiment reflects a strong appreciation for the balance of quality and affordability offered by Casa Pixel.
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    Mexico (6) Brazil (1)
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  • Evolut Logotype

    4.9 15 reviews
    $10,000+
    $150 - $199 / hr
    2 - 9
    Brisbane City, Australia

    Services provided

    10% UX/UI Design
    30% Web Design
    30% Web Development +3
    10% Conversion Optimization
    10% Digital Strategy
    10% E-Commerce Development

    Focus Areas

    35% User Research
    60% UX Strategy
    5% Usability Testing

    Evolut is a specialized UX/UI design company that excels in creating visually compelling and user-friendly websites across various industries. Customer feedback indicates overwhelmingly positive experiences, with 100% of reviewers noting their responsiveness, expertise, and ability to deliver projects on time. Evolut's dedication to integrating user-centered design and enhancing digital interfaces is evident in their ability to improve user engagement and brand storytelling.

    See all 15 projects

    Reviews mention Exceptional performance

    Evolut received exceptional feedback for their project management and deliverables. Clients noted a 30% increase in website traffic and a 25% rise in lead generation within three months of launch. The CEO of Pelos highlighted their strong communication and adaptability, stating, 'Evolut consistently delivered all project milestones on time.' Their meticulous attention to detail and unwavering focus on customer satisfaction were particularly impressive, with one client stating, 'They went above and beyond to ensure our needs were met.'
    • Web Development, SEO & CMS Integration for Energy Transfer Company
      4.5 Aug 18, 2024

      Evolut demonstrated strong project management skills, delivering all items on time while being highly responsive to our needs. Their ability to communicate effectively, adapt to changes, and coordinate across teams made the project a success, resulting in high-quality deliverables that met our expectations. The vendor consistently delivered all project milestones and deliverables according to the agreed-upon timeline, demonstrating their strong time management and planning capabilities.

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    • Web Development, SEO & CMS Integration for Energy Transfer Company
      4.5 Aug 18, 2024

      The vendor's team displayed exceptional expertise in their field, particularly in areas that were critical to our project’s success. Their ability to provide expert guidance and deliver high-quality work in complex areas was highly impressive. The vendor exhibited an outstanding commitment to quality, with meticulous attention to detail at every stage of the project.

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    6 of 7 UX/UI Design reviews are 5 stars
    6 new reviews for UX/UI Design in past 6 months
    $10,000 – $49,000 avg. project cost

    UX/UI Design PROJECT HIGHLIGHT

    Digital Marketing Strategy for Heritage & Architecture Company

    5.0 — Evolut developed a website for a heritage and architecture company. The team was responsible for increasing brand and global awareness and inquiries, showcasing the client's projects, and content Read more
    Read 7 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (10) $50,000 to $199,999 (4) Less than $10,000 (1)

    What Clients Have Said

    Evolut has received consistently positive feedback regarding its cost and value for money. Clients noted that the pricing fit their budgets, with one stating it provided 'good value for cost.' Another client emphasized the company's ability to deliver high-quality work without exceeding budget expectations. Overall, the sentiment is that Evolut offers competitive pricing relative to the quality of service provided, making them a favorable choice for various project needs.
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    Sydney, Australia (7) Brisbane, Australia (4) Gold Coast, Australia (1)
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  • The Rebl - Out of Business Logotype

    5.0 5 reviews
    $5,000+
    $25 - $49 / hr
    2 - 9
    L'viv, Ukraine

    Services provided

    15% UX/UI Design
    85% Mobile App Development

    Focus Areas

    30% User Research
    50% UX Strategy
    20% Usability Testing

    The Rebl is a mobile app development company that specializes in creating custom iOS applications. Reviews highlight their effective communication, professionalism, and efficiency in delivering successful projects, with 100% of reviewers expressing satisfaction. The Rebl's commitment to quality and value is consistently praised, making them a reliable choice for app development needs.

    See all 5 projects

    Reviews mention Professional

    The Rebl demonstrated a high level of professionalism throughout the project, as noted by the client from Narrative Nurse LLC. They appreciated the company's eagerness to engage in discussions about architecture pre-contract, which alleviated concerns about their capabilities. Additionally, communication was described as easy and prompt, contributing to a collaborative workflow. The client specifically highlighted The Rebl's experience and professionalism as key factors in their positive experience, with no areas for improvement identified.
    • iOS App Prototype Dev for Nursing Education Platform
      5.0 Apr 3, 2020

      The Rebl's experience, communication, and professionalism made for a very pleasant experience. Communication was easy and prompt. They were very accommodating when asked to be given access to task boards so I can keep tabs on current focus and communicate directly with the team.

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    Industry Experience

    The Rebl demonstrated expertise across several industries, including Education, Information Technology, Consumer Products, and Advertising & Marketing. Clients praised their strong communication, professionalism, and ability to adapt to project needs, resulting in successful outcomes and improved user engagement. The overall sentiment across industries is positive, highlighting The Rebl's strengths in app development and custom solutions, making them a suitable partner for projects requiring innovative technological implementations.

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    Select Industry to see insights

    Education Information technology Consumer Products Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently praised The Rebl for providing excellent value for money, with many noting their competitive pricing and quality of service. One client highlighted that The Rebl's approach resulted in a faster and cheaper MVP than initially planned. Another client appreciated the combination of efficiency and quality at reasonable rates, stating their determination to create a good product aligned with client needs. Overall, the sentiment reflects a strong satisfaction with cost-effectiveness and value.
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    Denmark (2) United States (2)
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  • Techiter Logotype

    Techiter

    4.7 3 reviews
    $1,000+
    < $25 / hr
    2 - 9

    Services provided

    20% UX/UI Design
    20% Search Engine Optimization
    20% Web Development +6
    10% Content Marketing
    10% Pay Per Click
    5% Content Writing Services
    5% Email Marketing
    5% Low/No Code Development
    5% Social Media Marketing

    Focus Areas

    25% User Research
    50% Usability Testing
    25% UX Strategy

    Techiter offers services in web development with expertise in UX/UI design. The company is praised for its effective project management, timely delivery, and reliable communication. Clients appreciate Techiter's alignment with their budget and values, although there is a noted area for improvement in time management.

    See all 3 projects

    Reviews mention Puts the customer first

    Client feedback highlights Techiter's strong commitment to customer satisfaction, with particular emphasis on timely responses and adherence to schedules. One client noted that Techiter's team was deeply involved in understanding their business culture to effectively enhance their online presence. The overall sentiment reflects a positive experience, underscoring Techiter's dedication to putting the customer's needs first, although suggestions for more realistic timelines were mentioned.
    • SEO & Website Design for Back-Office Services Company
      4.0 Jan 5, 2024

      They have always remained on schedule, and are available with timely, prompt responses. They put an emphasis on client satisfaction.

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    Industry Experience

    Techiter has demonstrated expertise in the Healthcare and Advertising & Marketing industries. In Healthcare, they excelled in improving online visibility and client acquisition, receiving positive feedback for their timely communication and emphasis on client satisfaction. In Advertising & Marketing, they showcased creativity in web development and SEO optimization, leading to highly satisfactory outcomes for clients. Overall, their strengths in client engagement and tailored solutions make them a strong fit for businesses looking for digital marketing and website development services.

    Read All Reviews

    Select Industry to see insights

    Healthcare Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients consistently praised Techiter for their competitive pricing and overall value for money. One client noted that Techiter's pricing fit their budget while providing great value, emphasizing a strong culture fit and client satisfaction. Another client highlighted the affordability of their services, which contributed to a seamless project experience. Overall, sentiment towards Techiter's pricing suggests that they deliver quality services at reasonable costs, making them a favorable choice for prospective clients.
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    Pakistan (1) United States (1)
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  • [BlackCard] - Out of Business Logotype

    5.0 2 reviews
    $10,000+
    $50 - $99 / hr
    2 - 9
    Coldwater, MI

    Services provided

    15% UX/UI Design
    20% Web Development
    14% Low/No Code Development +8
    10% Branding
    10% Custom Software Development
    10% E-Commerce Development
    10% IT Strategy Consulting
    8% Mobile App Development
    1% Conversion Optimization
    1% Search Engine Optimization
    1% Web Design

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    [BlackCard] - Out of Business was a company specializing in web development and process optimization services, including custom API integrations, automation tools, and analytics dashboards. Reviews indicate a 100% positive feedback rate, highlighting their effective project management, innovative solutions, and commitment to customer satisfaction. Clients appreciated their strong cultural fit and adaptability, with no significant areas for improvement mentioned.

    See all 2 projects

    Reviews mention Innovative

    Clients expressed a strong sentiment of innovation regarding BlackCard, highlighting their unique blend of innovative solutions and commitment to customer satisfaction. Notably, one client praised their ability to develop a seamless API integration and automation tools that significantly enhanced efficiency. The proactive approach to problem-solving and adaptability to client needs were particularly impressive, reinforcing their reputation as an innovative partner in e-commerce process optimization.
    • Software Development for Business Process Optimization Firm
      5.0 Apr 1, 2024

      The company's unique blend of innovative solutions and a strong commitment to customer satisfaction set them apart. Their approach to problem-solving and dedication to exceeding expectations were particularly impressive.

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    Industry Experience

    BlackCard has demonstrated expertise in the Consulting and Advertising & Marketing industries, providing solutions such as custom API integrations, process automation tools, and web development services. Clients praised their strong communication, project management skills, and commitment to customer satisfaction, resulting in improved operational efficiency and effective problem-solving. Overall, the sentiment is positive, indicating that BlackCard is a suitable fit for e-commerce retailers and performance marketing agencies seeking innovative and reliable digital solutions.

    Read All Reviews

    Select Industry to see insights

    Consulting Advertising & marketing

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have praised BlackCard for delivering good value for the cost, emphasizing effective project management and timely deliverables. One client noted the company's strong culture fit and proactive approach, which contributed to successful outcomes. Another client highlighted their capability to address specific needs, leading to improved tracking and website functionality. Overall, the sentiment reflects satisfaction with the balance of cost and value, with no significant areas for improvement identified.
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    Germany (1) United Arab Emirates (1)
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  • Bigfin.com Logotype

    Not yet reviewed

    $10,000+
    $100 - $149 / hr
    2 - 9
    Redmond, WA

    Services provided

    10% UX/UI Design
    10% Conversion Optimization
    10% Digital Strategy +7
    10% E-Commerce Development
    10% Logo
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Digital Strategy company Bigfin.com was launched in 2004. The team specializes in Digital Strategy and Social Media Marketing.

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  • Zanzi Digital Logotype

    Not yet reviewed

    $10,000+
    $150 - $199 / hr
    2 - 9
    Wallingford, England

    Services provided

    10% UX/UI Design
    20% Conversion Optimization
    20% Digital Strategy +3
    20% Pay Per Click
    20% Search Engine Optimization
    10% Application Testing

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Zanzi Digital is a Digital Strategy company founded in 2015. The team focuses on Digital Strategy and Conversion Optimization.

    Read more
    View Profile
  • LunaWeb Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    2 - 9
    Memphis, TN

    Services provided

    10% UX/UI Design
    40% Web Development
    10% Email Marketing +4
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Web development company LunaWeb was founded in 1995. Located in Memphis, Tennessee, the team focuses on Web Development and Social Media Marketing.

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  • Settore Q Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Roma, Italy

    Services provided

    10% UX/UI Design
    20% Marketing Strategy
    20% Search Engine Optimization +5
    10% Advertising
    10% Content Marketing
    10% Mobile App Development
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% User Research
    35% UX Strategy
    30% Usability Testing

    Settore Q is a Marketing Strategy company. Their team is headquartered in Roma, Italy and specializes in Marketing Strategy and Search Engine Optimization.

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    View Profile
  • Que Buena Idea Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Quito, Ecuador

    Services provided

    10% UX/UI Design
    25% Web Development
    20% Web Design +4
    15% E-Commerce Development
    15% Search Engine Optimization
    10% Application Management & Support
    5% Graphic Design

    Focus Areas

    35% User Research
    35% UX Strategy
    30% Usability Testing

    Que Buena Idea is a website development firm. They provide Web Development and Web Design and are located in Quito, Ecuador.

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    View Profile
  • Fig Tree Digital Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Adelaide, Australia

    Services provided

    20% UX/UI Design
    20% Branding
    20% Content Marketing +2
    20% Social Media Marketing
    20% Web Design

    Focus Areas

    25% User Research
    50% Usability Testing
    25% UX Strategy

    Fig Tree Digital is an Adelaide, Australia-based user experience agency. They specialize in UX/UI Design and Branding and were launched in 2007.

    Read more
    View Profile
  • Range Digital Marketing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Minneapolis, MN

    Services provided

    10% UX/UI Design
    10% CRM Consulting and SI
    10% Digital Strategy +7
    10% E-Commerce Development
    10% Graphic Design
    10% Mobile App Development
    10% Pay Per Click
    10% Product Design
    10% Search Engine Optimization
    10% Web Development

    Focus Areas

    35% User Research
    35% UX Strategy
    30% Usability Testing

    Range Digital Marketing is a small Digital Strategy company in Minneapolis, Minnesota. The team focuses on Digital Strategy and Search Engine Optimization.

    Read more
    View Profile
  • NNEdigital Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Concord, NH

    Services provided

    10% UX/UI Design
    15% Digital Strategy
    15% Social Media Marketing +6
    10% Advertising
    10% Content Marketing
    10% Conversion Optimization
    10% Search Engine Optimization
    10% Web Design
    10% Web Development

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Based in Concord, New Hampshire, NNEdigital is a small Digital Strategy company. Their services include Digital Strategy and Social Media Marketing.

    Read more
    View Profile
  • Pixel Dash Studios Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Baton Rouge, LA

    Services provided

    10% UX/UI Design
    20% AR/VR Development
    20% Custom Software Development +3
    20% Mobile App Development
    20% Video Production
    10% Graphic Design

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Small software development firm Pixel Dash Studios, is in Baton Rouge, Louisiana. The team provides Custom Software Development and AR/VR development.

    Read more
    View Profile
  • Easy Designs Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Chattanooga, TN

    Services provided

    15% UX/UI Design
    15% Content Marketing
    15% Digital Strategy +4
    15% Search Engine Optimization
    15% Web Design
    15% Web Development
    10% Business Consulting

    Focus Areas

    30% User Research
    40% UX Strategy
    30% Usability Testing

    Easy Designs is an user experience company. The Chattanooga, Tennessee-based team focuses on UX/UI Design and Content Marketing.

    Read more
    View Profile
  • Intelligence Storm Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Cheyenne, WY

    Services provided

    15% UX/UI Design
    15% E-Commerce Development
    15% Logo +4
    15% Mobile App Development
    15% Web Design
    15% Web Development
    10% Search Engine Optimization

    Focus Areas

    30% User Research
    45% UX Strategy
    25% Usability Testing

    Intelligence Storm is a web design agency. They are in Cheyenne, Wyoming and have small team of experts. Their services include Web Design and UX/UI Design.

    Read more
    View Profile
  • RAO Creative Logotype

    RAO Creative

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    20% UX/UI Design
    20% Branding
    20% Direct Marketing +5
    10% Content Marketing
    10% Graphic Design
    10% Print Design
    5% Logo
    5% Social Media Marketing

    Focus Areas

    25% User Research
    50% UX Strategy
    25% Usability Testing

    RAO Creative is an user experience design agency. Based in Athens, Georgia, the firm was established in 2005. Their services include UX/UI Design and Branding.

    Read more
    View Profile
  • Search SEO Chicago Logotype

    Search SEO Chicago

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9

    Services provided

    10% UX/UI Design
    10% Content Marketing
    10% Digital Strategy +7
    10% Email Marketing
    10% Logo
    10% Pay Per Click
    10% Search Engine Optimization
    10% Social Media Marketing
    10% Web Design
    10% Web Development

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Search SEO Chicago, a Digital Strategy company, is headquartered in Schaumburg, Illinois. Their services include Digital Strategy and Social Media Marketing.

    Read more
    View Profile
  • Vertical Media Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Firenze, Italy

    Services provided

    15% UX/UI Design
    35% Web Design
    20% Search Engine Optimization +2
    20% Social Media Marketing
    10% Graphic Design

    Focus Areas

    30% User Research
    35% UX Strategy
    35% Usability Testing

    Web design company Vertical Media is headquartered in Firenze, Italy. Launched in 2009, the team focuses on Web Design and Search Engine Optimization.

    Read more
    View Profile
  • 505 Agencia Digital Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Ciudad de México, Mexico

    Services provided

    15% UX/UI Design
    15% Branding
    15% Digital Strategy +4
    15% Social Media Marketing
    15% Web Design
    15% Web Development
    10% Search Engine Optimization

    Focus Areas

    30% User Research
    35% UX Strategy
    35% Usability Testing

    Founded in 2015, 505 Agencia Digital is an UX agency. The company offers UX/UI Design and Branding.

    Read more
    View Profile
  • WebVisable Digital Marketing & Web Solutions Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Costa Mesa, CA

    Services provided

    10% UX/UI Design
    20% Search Engine Optimization
    10% Content Marketing +6
    10% Demand Generation Marketing
    10% Digital Strategy
    10% Email Marketing
    10% Pay Per Click
    10% Social Media Marketing
    10% Web Design

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    Launched in 2011, WebVisable Digital Marketing & Web Solutions is a SEO agency. The team provides Search Engine Optimization and Digital Strategy.

    Read more
    View Profile
  • We Design LA Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Los Angeles, CA

    Services provided

    10% UX/UI Design
    10% Advertising
    10% Branding +7
    10% Graphic Design
    10% Logo
    10% Market Research
    10% Pay Per Click
    10% Social Media Marketing
    10% Video Production
    10% Web Design

    Focus Areas

    35% User Research
    35% Usability Testing
    30% UX Strategy

    We Design LA is a Los Angeles, California-based Advertising company. They offer Advertising and Branding.

    Read more
    View Profile
  • Network Software Services Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Livermore, CA

    Services provided

    15% UX/UI Design
    15% Corporate Training & Coaching
    15% Custom Software Development +4
    15% Mobile & App Marketing
    15% Search Engine Optimization
    15% Web Design
    10% Pay Per Click

    Focus Areas

    30% User Research
    35% UX Strategy
    35% Usability Testing

    Network Software Services is a software development company. Their team is located in Livermore, California and offers Custom Software Development and UX/UI Design.

    Read more
    View Profile
  • Estudio Codesign Diseño Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Chapinero, Colombia

    Services provided

    15% UX/UI Design
    15% Branding
    15% E-Commerce Development +4
    15% Mobile App Development
    15% Social Media Marketing
    15% Video Production
    10% Pay Per Click

    Focus Areas

    30% User Research
    35% UX Strategy
    35% Usability Testing

    Estudio Codesign Diseño is an user experience design company based in Chapinero, Colombia. Their services include UX/UI Design and Branding.

    Read more
    View Profile
  • iDomo Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Córdoba, Argentina

    Services provided

    20% UX/UI Design
    40% IT Managed Services
    20% Custom Software Development +1
    20% Mobile App Development

    Focus Areas

    25% User Research
    50% UX Strategy
    25% Usability Testing

    IDomo, an IT managed services company, was established in 2010. They specializes in IT managed services and Custom Software Development.

    Read more
    View Profile

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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 AgileEngine
2 Spaceberry Studio
3 Momentum Design Lab
4 Qubstudio
5 Widelab
6 Excited
7 Infinum
8 Creative Navy
9 Goji Labs
10 Browser London
11 Yellow Slice
12 Slide UX
13 Darly Solutions
14 Merge Rocks
15 GeekyAnts

List of the Top 15 User Research Firms

  1. AgileEngine Logotype

    AgileEngine

    $25,000+
    $25 - $49 / hr
    1,000 - 9,999
    Boca Raton, FL

    Ability to deliver

    39.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    20% UX/UI Design
    25% User Research
    80% Other
    View Profile Visit Website
  2. Spaceberry Studio Logotype

    Spaceberry Studio

    $10,000+
    $50 - $99 / hr
    10 - 49
    Kyiv, Ukraine

    Ability to deliver

    38.7/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    100% UX/UI Design
    56% User Research
    View Profile Visit Website
  4. Qubstudio Logotype

    Qubstudio

    $10,000+
    $50 - $99 / hr
    50 - 249
    L'viv, Ukraine

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    33% User Research
    View Profile Visit Website
  5. Widelab Logotype

    Widelab

    $5,000+
    $50 - $99 / hr
    50 - 249
    Gdańsk, Poland

    Ability to deliver

    38.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.8/10 Market Presence

    Service focus

    50% UX/UI Design
    35% User Research
    50% Other
    View Profile Visit Website
  6. Excited Logotype

    Excited

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    39.3/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    90% UX/UI Design
    35% User Research
    10% Other
    View Profile Visit Website
  7. Infinum Logotype

    Infinum

    $50,000+
    $150 - $199 / hr
    250 - 999
    New York, NY

    Ability to deliver

    39.6/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    20% UX/UI Design
    30% User Research
    80% Other
    View Profile Visit Website
  8. Creative Navy Logotype

    Creative Navy

    $5,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    30% User Research
    View Profile Visit Website
  9. Goji Labs Logotype

    Goji Labs

    $25,000+
    $100 - $149 / hr
    50 - 249
    Los Angeles, CA

    Ability to deliver

    40/40.0
    20/20 Reviews
    10/10 Clients & Experience
    10/10 Market Presence

    Service focus

    30% UX/UI Design
    40% User Research
    70% Other
    View Profile Visit Website
  10. Browser London Logotype

    Browser London

    $10,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    39.1/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    70% UX/UI Design
    30% User Research
    30% Other
    View Profile Visit Website
  11. Yellow Slice Logotype

    Yellow Slice

    $10,000+
    $25 - $49 / hr
    50 - 249
    Mumbai, India

    Ability to deliver

    36.9/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    75% UX/UI Design
    40% User Research
    25% Other
    View Profile Visit Website
  12. Slide UX Logotype

    Slide UX

    $5,000+
    $150 - $199 / hr
    10 - 49
    Austin, TX

    Ability to deliver

    38.5/40.0
    19/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% User Research
    10% Other
    View Profile Visit Website
  13. Darly Solutions Logotype

    Darly Solutions

    $10,000+
    $50 - $99 / hr
    50 - 249
    McKinney, TX

    Ability to deliver

    38.1/40.0
    18.8/20 Reviews
    10/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    30% UX/UI Design
    50% User Research
    70% Other
    View Profile Visit Website
  14. Merge Rocks Logotype

    Merge Rocks

    $10,000+
    $25 - $49 / hr
    10 - 49

    Ability to deliver

    38.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    60% UX/UI Design
    30% User Research
    40% Other
    View Profile Visit Website
  15. GeekyAnts Logotype

    GeekyAnts

    $10,000+
    $25 - $49 / hr
    250 - 999
    San Francisco, CA

    Ability to deliver

    39.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    10% UX/UI Design
    35% User Research
    90% Other
    View Profile Visit Website
  16. Capital Numbers Logotype

    Capital Numbers

    $5,000+
    < $25 / hr
    250 - 999
    New Town, India

    Ability to deliver

    39.8/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    10% UX/UI Design
    35% User Research
    90% Other
    View Profile Visit Website
  17. Neuron Logotype

    Neuron

    $25,000+
    $150 - $199 / hr
    10 - 49
    San Francisco, CA

    Ability to deliver

    39.6/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    100% UX/UI Design
    20% User Research
    View Profile Visit Website
  18. Lighthouse, now Digital Product People Logotype

    Lighthouse, now Digital Product People

    $25,000+
    $150 - $199 / hr
    2 - 9
    London, England

    Ability to deliver

    38.7/40.0
    19.2/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    90% UX/UI Design
    33% User Research
    10% Other
    View Profile Visit Website
  19. UX studio Logotype

    UX studio

    $10,000+
    $50 - $99 / hr
    50 - 249
    Budapest, Hungary

    Ability to deliver

    37.8/40.0
    18/20 Reviews
    9.9/10 Clients & Experience
    9.9/10 Market Presence

    Service focus

    50% UX/UI Design
    30% User Research
    50% Other
    View Profile Visit Website
  20. UX Connections Logotype

    UX Connections

    $1,000+
    $100 - $149 / hr
    10 - 49
    London, England

    Ability to deliver

    36.1/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    65% UX/UI Design
    50% User Research
    35% Other
    View Profile Visit Website
  21. Linkup ST Logotype

    Linkup ST

    $10,000+
    $50 - $99 / hr
    50 - 249
    Wrocław, Poland

    Ability to deliver

    37.6/40.0
    18.6/20 Reviews
    10/10 Clients & Experience
    9/10 Market Presence

    Service focus

    100% UX/UI Design
    30% User Research
    View Profile Visit Website
  22. Phenomenon Studio Logotype

    Phenomenon Studio

    $10,000+
    $50 - $99 / hr
    50 - 249
    Dover, DE

    Ability to deliver

    38.2/40.0
    20/20 Reviews
    9.6/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    25% UX/UI Design
    50% User Research
    75% Other
    View Profile Visit Website
  23. Habitat Logotype

    Habitat

    $5,000+
    $50 - $99 / hr
    10 - 49
    Haarlem, Netherlands

    Ability to deliver

    36/40.0
    20/20 Reviews
    10/10 Clients & Experience
    6/10 Market Presence

    Service focus

    70% UX/UI Design
    50% User Research
    30% Other
    View Profile Visit Website
  24. Digital Aptech Logotype

    Digital Aptech

    $1,000+
    < $25 / hr
    250 - 999
    Kolkata, India

    Ability to deliver

    39.5/40.0
    20/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    10% UX/UI Design
    35% User Research
    90% Other
    View Profile Visit Website
  25. NetBramha Studios Logotype

    NetBramha Studios

    $25,000+
    $50 - $99 / hr
    50 - 249
    Bengaluru, India

    Ability to deliver

    34.8/40.0
    16.6/20 Reviews
    10/10 Clients & Experience
    8.2/10 Market Presence

    Service focus

    100% UX/UI Design
    50% User Research
    View Profile Visit Website
  26. Cake & Arrow Logotype

    Cake & Arrow

    $50,000+
    $150 - $199 / hr
    10 - 49
    New York, NY

    Ability to deliver

    38/40.0
    18.2/20 Reviews
    10/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    50% UX/UI Design
    40% User Research
    50% Other
    View Profile Visit Website
  27. QUARTE Logotype

    QUARTE

    $10,000+
    $50 - $99 / hr
    10 - 49
    L'viv, Ukraine

    Ability to deliver

    37.6/40.0
    19/20 Reviews
    10/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    100% UX/UI Design
    33% User Research
    View Profile Visit Website
  28. LeverageUX Design House Logotype

    LeverageUX Design House

    $10,000+
    $50 - $99 / hr
    10 - 49
    Santa Rosa, CA

    Ability to deliver

    34.6/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    7.8/10 Market Presence

    Service focus

    90% UX/UI Design
    60% User Research
    10% Other
    View Profile Visit Website
  29. DOOR3 Logotype

    DOOR3

    $25,000+
    $100 - $149 / hr
    50 - 249
    New York, NY

    Ability to deliver

    39.1/40.0
    19.4/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    25% UX/UI Design
    40% User Research
    75% Other
    View Profile Visit Website
  30. Eleken Logotype

    Eleken

    $10,000+
    $25 - $49 / hr
    50 - 249
    Kyiv, Ukraine

    Ability to deliver

    37.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    100% UX/UI Design
    25% User Research
    View Profile Visit Website

Latest User Research Articles

See all articles
Think Your Tools Improve UX? These AI Performance Metrics Say Otherwise cover image

Think Your Tools Improve UX? These AI Performance Metrics Say Otherwise

Updated November 13, 2025
Jeanette Godreau

AI hype is still high, but are your tools improving UX? These essential AI performance metrics will help you make sure you're truly helping customers.

UX, Scaling
From Pushy to Helpful: Boost Sales with a Supportive AI Recommendation Engine cover image

From Pushy to Helpful: Boost Sales with a Supportive AI Recommendation Engine

Updated November 11, 2025
Jeanette Godreau

Upgrade your site with a supportive AI recommendation engine that boosts sales with these practical tactics.

UX, Scaling
Why Your Chatbot UX Is Annoying Users (and How to Fix It) cover image

Why Your Chatbot UX Is Annoying Users (and How to Fix It)

Updated November 6, 2025
Jeanette Godreau

Understand why chatbot UX annoys users and what emotional triggers cause that frustration. Learn key tactics to design chatbot UX that feels genuinely helpful.

UX, Scaling

User Research Agency FAQs

Looking for a user research agency but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring a user research agency, from pricing and services to results and red flags.

Clutch highlights agencies that uncover user needs and behaviors to inform product and experience design twice a year based on a proprietary methodology. The leading user research companies for Fall 2025 include:

  1. Spaceberry Studio

  2. Qubstudio

  3. Goji Labs

  4. AgileEngine

  5. Momentum Design Lab

  6. Widelab

  7. Excited

  8. Infinum

  9. Creative Navy

  10. Slide UX

  11. Darly Solutions

  12. Merge Rocks

  13. GeekyAnts

  14. Capital Numbers

  15. Neuron

A user research company uncovers how real people perceive, use, and feel about a product or service. Using methods like moderated user interviews, diary studies, and usability tests, researchers gather qualitative and quantitative data. They synthesize these findings into clear recommendations that guide product roadmaps, feature prioritization, and UX/UI design decisions.

Typical offerings include:

  1. Discovery workshops & stakeholder alignment
  2. Recruitment and screening of participants
  3. In-depth user interviews and contextual inquiries
  4. Remote and in-person usability testing
  5. Surveys, card sorting, and tree testing
  6. Diary studies, ethnographic research, and field observations
  7. Persona development and journey mapping
  8. Competitive and heuristic analysis
  9. Reporting, data visualization, and executive presentations

Many agencies also partner with design or development teams to ensure insights translate into impactful solutions.

Budgets vary by project scope and geography, but Clutch data shows most engagements fall between $10,000–$50,000 USD. Hourly rates range from $75–$200 for senior researchers. Factors that influence price include:

  • Number of participants and sessions
  • Recruitment complexity (B2B vs. consumer)
  • On-site versus remote research
  • Depth of analysis and deliverables required

Obtaining itemized proposals will clarify costs before you commit.

  • Review case studies that mirror your industry or product type.
  • Read verified client reviews to gauge reliability and communication.
  • Confirm they employ mixed methods (e.g., user interviews + analytics) to validate findings.
  • Ask about their participant recruitment process and data privacy practices.
  • Ensure their reporting style—dashboards, read-outs, workshops—matches your team’s workflow.

Shortlisting 3–5 agencies and conducting chemistry calls often reveals the best cultural and methodological fit.

  • Guaranteed results or ROI figures without explaining assumptions
  • Lack of transparency around recruitment sources or incentives
  • One-size-fits-all methodologies that ignore your product lifecycle
  • Deliverables limited to raw data without clear insights or next steps
  • Poor communication cadence or missed deadlines during early conversations If any of these surface, probe deeper or continue your search.

  • Have you conducted studies with a similar target audience?
  • How do you recruit and screen participants?
  • Which methods do you recommend for our goals, and why?
  • What does your timeline look like from kickoff to final report?
  • How will findings be delivered and socialized with stakeholders?
  • Can you share a sample report or presentation deck? Clear answers indicate a mature, process-driven agency.

An outside agency brings fresh perspectives, specialized tools, and unbiased facilitation—especially valuable when internal teams are too close to the product. They can scale research quickly, access hard-to-reach user segments, and provide credible findings that drive stakeholder alignment.

Freelancers are cost-effective for small, well-scoped studies but may lack the bandwidth for large-scale or longitudinal research. Agencies offer multidisciplinary teams of recruiters, strategists, analysts, plus infrastructure for secure data handling and advanced testing labs.

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