What evidence can you share that demonstrates the impact of the engagement?
Tomedes is always spot-on. They provide services in a timely manner, and the wording is very good, not done by amateurs. I do check the overall work, but there aren’t many occasions when I need to change anything. In the case of Dutch to English translations, understanding the wording and the intent of the author is the most important part. Tomedes’ translations retain the exact meanings we’re looking for.
How did Tomedes perform from a project management standpoint?
I’m pleased with them in this respect. We typically communicate through email, phone, and WhatsApp. I get in touch with Tomedes maybe once a month, given that our scope is quite small. They have worked for me on weekends and holidays since we don’t have the same holidays as the ones in the U.S.
How would you assess them for the ability to keep your information secure?
The law firm where I used to work was very strict on confidentiality. I asked Tomedes whether the information was secure, and they assured us that it was. Nothing has ever gone independently from them to any third-party unless they asked for my permission first.
What did you find most impressive about them?
Tomedes stands out through their efficiency; they get on board in a short time for a large number of files. They have a lot of employees, so they were always able to find enough translators and deliver on time. If we had an extremely short timetable, they asked me if I’d like to divide the work between several translators. Everything was transparent.
With Tomedes, someone always replied to my messages, even late at night. They let me know that the email was received and that they were on the task. They are efficient, quick to provide deliverables, and the translation work is of a very high standard; it’s not something that I have to constantly review and amend using specific business terms.
Do you have any advice for future clients of theirs?
It’s important for customers to know that there is someone who always replies to messages and provides delivery dates, and they adhere to those. Tomedes has good personal relations, and they keep in touch even when there is no need for translation services. They’ve called just to ask if everything is okay, which is part of customer relations. I’m pleased with Tomedes.