Translation AZ

Introduce your business and what you do there.

I'm the CEO of Krentz Education & Immigration Services, an organization that helps international and American students find schools and fill out required immigration forms. We also help others fill out residency paperwork required to become a U.S. citizen after marriage. 

What challenge were you trying to address with Translation AZ?

We needed a reliable partner that could translate documents into various languages to submit paperwork that could then be verified by the USCIS Immigration Department on behalf of our clients. 

What was the scope of their involvement?

Translation AZ provides translations services for our clients, mostly pertaining to Eastern European languages from countries that include Belarus, Ukraine, Russia, Poland, Serbia, and the Czech Republic. We generally submit documents to our project manager as needed and she works with her internal team to get the proper translation turned around to us. They also help us verify English-written letters from our clients compared to documents in the language of origin to ensure accuracy. 

What is the team composition?

We work directly with Andrea (Translator and General Manager, Translation AZ), who works with a team of probably 20-30 translators with different language capabilities. 

How did you come to work with Translation AZ?

I'd worked with other translation companies in the past and found that Translation AZ was more competitively priced for the quality of work they produce. They're also great communicators and got back to me immediately when I first reached out, so their customer service was impressive from the start. 

How much have you invested with them?

We've invested between $5,000–$10,000 over the years.

What is the status of this engagement?

We've been working together since about 2014.

What evidence can you share that demonstrates the impact of the engagement?

Translation AZ provides high-quality translations, fast turnaround times, and great customer service overall. They've added a lot of value to our business over the years, contributing to our 10% growth each year. Our students have also been very impressed by the clean copy they create.

How did Translation AZ perform from a project management standpoint?

I pride myself on being very available to my clients, and Translation AZ has a very similar attitude. They're very responsive and quick to turnaround every project we send their way, especially last-minute requests with strict deadlines. We mostly communicate through email but talk over the phone when necessary. 

What did you find most impressive about them?

They spend a lot of time training their staff, ensuring they maintain a strong communications model. They're very approachable and have a great attitude, which is refreshing to come across. They also work with us to look over letters students write in English, which helps them feel more involved in the process, which is a service a lot of translation companies wouldn't be as open to. 

Are there any areas they could improve?

I don't have any suggestions. 

Do you have any advice for potential customers?

Spend some time getting to know their team over the phone or in person to develop a good relationship with them. 

Please describe your company and your position there.

I am a loan officer for a direct mortgage lender. We provide commercial and residential mortgage lending.

For what projects/services did your company hire Translation AZ?

I needed a service provider to translate a number of documents for my foreign clients.

How did you select this vendor?

Translation AZ was referred to me by a co-worker who had used their services in the past.

Describe the project in detail and what their cost structure looked like.

Translation AZ supported us with translation services for the documents our foreign clients provided from their home countries. Our investors require a version of each document in English, so they helped us create ones that met their needs. Their cost structure of $45 per page is a very fair rate.

How would you describe/assess the quality of their work?

They perform great quality work. I have never had an investor reject any translation completed by Translation AZ.

What impressed you about their services?

Speed and quality are Translation AZ’s greatest strengths. They always provide the translations we need on or before the date and time we agreed upon.

Are there any areas for improvement?

There are none that I can think of.

Please describe your company and your position there.

I am the owner of Nord Realty, a real estate company in Texas.

For what projects/services did your company hire Translation AZ?

I needed a translation of legal documents for real estate transaction.

How did you select this vendor?

I found Translation AZ while I was conducting research. After checking out previous reviews of their work, I hired them.

Describe the project in detail and what their cost structure looked like.

Real estate transactions require a multitude of legally binding documents that signatory parties need to understand. Therefore, an accurate translation of the terms and conditions is critical for all parties involved. 

How would you describe/assess the quality of their work?

Translation AZ was spot on with all the terms and legal language that needed to be translated. They offered a reasonable cost for this project, considering the level of work and terminology it involved.

What impressed you about their services?

I was very impressed by their professionalism and the attention they afforded to meet my needs during the project. Translation AZ has proven to be a company we can trust with confidential information.

Are there any areas for improvement?

Everything seems to have been done by the book.

Please describe your company and your position there.

I’m the owner of TUYA Digital – SEO & Digital Marketing. We’re a small agency that offers SEO and digital services worldwide. In that sense, we’re the underdogs in a world of conglomerates.

For what projects/services did your company hire Translation AZ?

Although we have proficient English writers internally, we needed localization specialists who could adapt our text to meet our clients’ regional linguistic differences. This would help ensure that we received the best results for our SEO efforts. We signed with Translation AZ to check and refine our English, editing text to match regional dialects across various English-speaking countries.

How did you select this vendor? 

A US client of ours recommended them. 

Describe the project in detail and what their cost structure looked like.

We don't start any assignment until we've had a comprehensive discussion about the volume of work involved, our clients' industries, and the posting schedule. In terms of cost, they're flexible about the pricing structure. We've negotiated a fee per project rather than a cost per word/page, which has provided a lot of value for us.

How would you describe/assess the quality of their work? 

Our clients are pleased with our work, which we attribute partially to Translation AZ’s efforts. Now that our English proficiency and text localization are going well, we’re working with them to roll out projects in other languages to test out the markets. So far, we’ve done small assignments in Spanish and German but are moving our attention to East European countries (e.g., Bulgaria, Slovenia). 

What impressed you about their services?

It's not about whether or not we’re impressed; rather, it’s about our clients’ satisfaction. Our main goal is to land the top ranking in Google searches, and we’re able to work toward that goal with Translation AZ. The more success we see, the happier our clients are. On top of that, we’re able to maintain a normal business relationship where everyone does their job to achieve the best possible results.

Are there any areas for improvement?

So far, we haven’t noticed any areas that need to be improved. If we suggest anything, they’re quick to make amends.