Translation AZ

BACKGROUND

Introduce your business and what you do there.

I’m the healthcare program manager for the Society for the Prevention of Teen Suicide, a mental health nonprofit that provides free education to the community surrounding youth.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Translation AZ?

We needed to translate our mental health resources to make them more accessible to the community. A big problem that many parents encounter in the mental health field, especially if they don’t speak English, is that there are a lot of unfamiliar terms. We wanted to avoid the situation where the child is translating information to their parent when they’re the ones in mental health distress. We wanted to ensure that our resources were available to everybody going through these experiences.

SOLUTION

What was the scope of their involvement?

Translation AZ has translated our mental health resources. We have some printed resources and toolkits that parents use to talk to their children about mental health. Another toolkit guides parents on what to do if their child goes to the emergency department. We also have online training used all over the US for K–12 schools to fulfill their suicide prevention training requirements as educators. Translation AZ has translated all of those materials for our organization.

Some of the content includes medical language and is sensitive, so we needed to ensure that the translations were converted properly, especially when it had to do with mental health and suicide prevention. The team has also translated pamphlets that we give out at tabling events into Spanish. Additionally, other resources that promote our online resources have also been translated into different languages.

Translation AZ has done translations for 13 languages, including Arabic, Chinese, Gujarati, Haitian Creole, Hebrew, Hindi, Korean, Polish, Portuguese, Russian, Spanish, Tagalog, and Ukrainian. If we need to update a resource, we ensure that it's updated in all 13 languages.

What is the team composition?

I only work with Andreea, who is our main contact.

How did you come to work with Translation AZ?

We were already working with them when I started with the organization.

How much have you invested with them?

We’ve spent between $10,000–$25,000.

What is the status of this engagement?

We started working together in April 2024, and the engagement is ongoing. The main project was concluded in July 2024, and we continue to collaborate with the team when we need to update resources.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

A different team reviews our translations, and everything seems to be great. Overall, customer satisfaction has been great. The team's work quality is accurate and sensitive to the topics we need.

How did Translation AZ perform from a project management standpoint?

Translation AZ’s project management is great. They follow up if I’ve neglected to respond to them. They’re proactive in asking questions and are willing to connect with our other agency that designs our website. We’ve needed them to clarify some questions with each other on the backend of uploading things, and Translation AZ has been great at working with another company.

Translation AZ is a self-starter and proactive. We collaborate over email.

What did you find most impressive about them?

Translation AZ is quick. A couple of times, we’ve needed to update a phrase, and they’ve done it for free.

Are there any areas they could improve?

No, they’ve been awesome.

Do you have any advice for potential customers?

Prepare all of the details that you need for them, and they’ll do the rest.

BACKGROUND

Please describe your company and your position there.

I am a loan officer for a direct mortgage lender. We provide commercial and residential mortgage lending.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Translation AZ?

I needed a service provider to translate a number of documents for my foreign clients.

SOLUTION

How did you select this vendor?

Translation AZ was referred to me by a co-worker who had used their services in the past.

Describe the project in detail and what their cost structure looked like.

Translation AZ supported us with translation services for the documents our foreign clients provided from their home countries. Our investors require a version of each document in English, so they helped us create ones that met their needs. Their cost structure of $45 per page is a very fair rate.

RESULTS & FEEDBACK

How would you describe/assess the quality of their work?

They perform great quality work. I have never had an investor reject any translation completed by Translation AZ.

What impressed you about their services?

Speed and quality are Translation AZ’s greatest strengths. They always provide the translations we need on or before the date and time we agreed upon.

Are there any areas for improvement?

There are none that I can think of.

BACKGROUND

Please describe your company and your position there.

I am the owner of Nord Realty, a real estate company in Texas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Translation AZ?

I needed a translation of legal documents for real estate transaction.

SOLUTION

How did you select this vendor?

I found Translation AZ while I was conducting research. After checking out previous reviews of their work, I hired them.

Describe the project in detail and what their cost structure looked like.

Real estate transactions require a multitude of legally binding documents that signatory parties need to understand. Therefore, an accurate translation of the terms and conditions is critical for all parties involved. 

RESULTS & FEEDBACK

How would you describe/assess the quality of their work?

Translation AZ was spot on with all the terms and legal language that needed to be translated. They offered a reasonable cost for this project, considering the level of work and terminology it involved.

What impressed you about their services?

I was very impressed by their professionalism and the attention they afforded to meet my needs during the project. Translation AZ has proven to be a company we can trust with confidential information.

Are there any areas for improvement?

Everything seems to have been done by the book.

BACKGROUND

Please describe your company and your position there.

I’m the owner of TUYA Digital – SEO & Digital Marketing. We’re a small agency that offers SEO and digital services worldwide. In that sense, we’re the underdogs in a world of conglomerates.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Translation AZ?

Although we have proficient English writers internally, we needed localization specialists who could adapt our text to meet our clients’ regional linguistic differences. This would help ensure that we received the best results for our SEO efforts. We signed with Translation AZ to check and refine our English, editing text to match regional dialects across various English-speaking countries.

SOLUTION

How did you select this vendor? 

A US client of ours recommended them. 

Describe the project in detail and what their cost structure looked like.

We don't start any assignment until we've had a comprehensive discussion about the volume of work involved, our clients' industries, and the posting schedule. In terms of cost, they're flexible about the pricing structure. We've negotiated a fee per project rather than a cost per word/page, which has provided a lot of value for us.

RESULTS & FEEDBACK

How would you describe/assess the quality of their work? 

Our clients are pleased with our work, which we attribute partially to Translation AZ’s efforts. Now that our English proficiency and text localization are going well, we’re working with them to roll out projects in other languages to test out the markets. So far, we’ve done small assignments in Spanish and German but are moving our attention to East European countries (e.g., Bulgaria, Slovenia). 

What impressed you about their services?

It's not about whether or not we’re impressed; rather, it’s about our clients’ satisfaction. Our main goal is to land the top ranking in Google searches, and we’re able to work toward that goal with Translation AZ. The more success we see, the happier our clients are. On top of that, we’re able to maintain a normal business relationship where everyone does their job to achieve the best possible results.

Are there any areas for improvement?

So far, we haven’t noticed any areas that need to be improved. If we suggest anything, they’re quick to make amends.