Tomedes Translation Company

BACKGROUND

Please describe your company and position.

I am the Reparations Specialist of Polish Pension Help Inc.

Describe what your company does in a single sentence.

A non-profit dedicated to securing reparations for elderly Holocaust Survivor Clients

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tomedes Translation Company to accomplish?

• Understanding reparations related documentation
• Providing thorough and accurate translations for a Holocaust Survivor

SOLUTION

How did you find Tomedes Translation Company?

• Online Search
• Referral

Why did you select Tomedes Translation Company over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Tomedes Translation Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I work for a non-profit organization dedicated to serving Holocaust Survivors. We obtained assistance from Tomedes in order to translate an important reparations related document from German into English so we can ensure that there are no issues with the survivors' reparations and to understand any changes in the monthly pension amount.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The turnaround time from the point I submitted the document to Tomedes to the time I received the completed translation was less than 48 hours. The document was extremely time sensitive as we serve Holocaust Survivors and due to their frailty we need to work quickly and efficiently with companies like Tomedes. Tomedes provided a swift, prompt, accurate and professional translation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tomedes completed the necessary translation services within less than 48 hours. They provided a professionally done translation, and provided continuous communication throughout the process.

What was your primary form of communication with Tomedes Translation Company?

Email or Messaging App

What did you find most impressive or unique about this company?

Tomedes is a fabulous company with highly professional individuals. They are extremely responsive and truly go out of their way to provide excellent translations and customer service. They truly care and are very dedicated to their craft.

Are there any areas for improvement or something Tomedes Translation Company could have done differently?

None, not at all.

BACKGROUND

Introduce your business and what you do there.

I’m the localization manager for a nonprofit organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tomedes Ltd?

We needed a company that could provide us with translation services.

SOLUTION

What was the scope of their involvement?

We started the engagement with a discussion to finalize the scope of the project. After that, Tomedes Ltd sent me an invoice for me to approve before we started working on various translation projects.

They use Crowdin.com to upload the files and translate them and Amara.org to subtitle videos.

What is the team composition?

We’ve worked with a customer success manager and three other people from Tomedes Ltd.

How did you come to work with Tomedes Ltd?

I found Tomedes Ltd through Crowdin.com. They were one of the recommended translation services providers on the site, so I decided to reach out to them.

How much have you invested with them?

We’ve spent around $350,000 so far.

What is the status of this engagement?

We started working together in November 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Tomedes Ltd usually delivers the translations on time. If they know they’re going to be late, they always let know. They're also usually very quick about correcting mistakes when reviewing their translations.

How did Tomedes Ltd perform from a project management standpoint?

Tomedes Ltd has performed well in terms of project management. They’ve created a tracker for me, which lets me know of their progress in real-time. They’re also very responsive and quick to answer any questions and resolve any issues.

They've always stayed on budget — there have never been any last-minute changes to the budget or additional words added without any heads-up.

We track our progress through Google Docs, and we usually communicate via Zoom, email, and phone calls.

What did you find most impressive about them?

I’m most impressed with the tracker tool Tomedes Ltd has set up for me. It lets me track the exact scope of their work for each language and track their progress in real-time, which saves me a lot of time and effort. Aside from that, I appreciate their ability to adjust their work and processes depending on our needs.

Are there any areas they could improve?

They could do a bit better in double-checking their work before they submit it. But mistakes happen, and they’re actively working towards catching those mistakes better.

Do you have any advice for potential customers?

It will benefit you a lot if you know the exact scope of what you want to translate.

BACKGROUND

Please describe your company and your position there.

Provider of Information technologies service and support. Data & Comms security, conformity with latest tech trends, Backup & Disaster recovery

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tomedes Ltd?

I personally hired them to translate the documents a foreign government wanted from me for Visa review.

SOLUTION

How did you select this vendor?

Google search priority and relevance. They had all the keywords I was looking for and good Metadata representing them for my needs...

Describe the project in detail and what their cost structure looked like.

Translations if Identification Document, Financial records (Taxes & Paystubs) for Foreign Visa Review. Price by the word; satisfaction guaranteed up to 12 months. They submit the customer a Word compliant document they could edit themselves; and offer the warranty. They're true to their commitments.

RESULTS & FEEDBACK

How would you describe/assess the quality of their work?

Doing business in Israel has always been a concerning issue for me every time I had to choose a service provider; what with the common take-what-you-get attitude, to the time tables always getting fouled up.

It was an absolute break in that standard; working with Tomedes Translators. Jane, Yaeli, Matan and Adam run a well-oiled machine over there (there’s probably more to it; but, I worked with them)… They give you a very fair and completive quote and a short time table. More than that; through out 3 projects they’ve handled for me concurrently; they set 1-2 and 1-3 business day time-tables each time.

Every time; the product was ready and in my Inbox on the earlier day of the estimate (Even on the holiday we just had), and they passed my personal and my own Father’s Professional inspections with flying colors every time. These people are also fun to talk to; and you could explain your needs as if to a friend, and they do their best to do what’s needed from them; and from us, the customers in need of submitting these translations.

I give Tomedes Translators 10 points, an A for effort, and 5 stars on performance. It’s hard to impress a guy like me; I realize I’m a tough cookie to crack like that. Great job; and thanks so much, guys!

What impressed you about their services?

Professionalism, good competitive price, Very fast processing, feels like immediate service, interesting and respectable customer service and management. All the way through

Are there any areas for improvement?

Nothing comes to mind. Good show.

BACKGROUND

Introduce your business and what you do there.

I work for Ability Computers & Software Industries. We’re a publicly traded company based in Israel, and we deal with intelligence collecting systems. Our systems do interception, analysis, and evaluation of content primarily from cellular and satellite communications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tomedes?

I needed help with translation and adding voice over to several video clips.

SOLUTION

What was the scope of their involvement?

First they reviewed the script in English. I wanted to get their opinion on the text to see if there were any issues or areas they could improve. We also discussed the inflection and the pronunciation. I didn't want someone to just read the word file in a dry manner. I need them to express certain things, such as making their voice higher when there’s a need for excitement. I didn't like the tone that they used for one video clip. I explained to them what I didn't like and they made some changes, which I approved. They’ve worked on Thai and Spanish versions for me already, and we’re about to start on a third language (probably Japanese).

What is the team composition?

I work with 3–5 people, including an assigned project manager.

How did you come to work with Tomedes?

I found them online, and I liked their description. After we started working on my project, I learned that they’d previously worked with other people in my company.

How much have you invested with them?

I’ve spent probably $4000–$5000 to date.

What is the status of this engagement?

We started working together about 5–6 months ago and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

People that have listened to or watched the video clips are very happy with them. I can’t say if it’s because of the voice over or because of the video or both, but I can tell you that I use the videos a lot and they are a success. On one of the clips, I asked them to finish everything within five business days and they were able to deliver.

How did Tomedes perform from a project management standpoint?

The product manager is cooperative and accessible. The whole team is customer- oriented and helpful. No matter what time I contact them via WhatsApp or phone or email, I always get a response. Even if it’s a different person answering the phone, they seem to have access to a project database so they know who I am and understand my project. The process is very fluid even though I may be working with several different people. Before starting the project, I asked them to sign an NDA. The agreement specifies that everything will be deleted or erased from their databases after finishing each job. They told me that they've done it, and I trust them.

What did you find most impressive about them?

They’re willing to accept any challenge that I may give them. I like that attitude because it makes them much more involved in the project on a personal level. They ask me a lot of questions to try to understand what I'm looking for. So it's not only caring about getting the translation right, but caring about the overall project and wanting to make sure everyone is happy with the final product.

Any advice for potential customers?

I’ve worked with other translators and the mood was different. It was just, give me the script that you need me to translate and that's it. Tomedes will be more involved in your project. They try to deliver the best product that they can.

BACKGROUND

Introduce your business and what you do there.

I’m the general legal counsel of a company that owns investment assets. I’ve worked with Tomedes on behalf of this company, as well as during my previous job at a legal firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tomedes?

When I was working for the law firm, I had many documents that needed to be translated into English, given that many of my customers were from the U.S. For example, prospectuses and offerings needed to be translated within a short time frame.

SOLUTION

What was the scope of their involvement?

I use their translation services when I need to translate a document from Hebrew or English into Dutch. It’s uncommon to find people who are able to translate to Dutch. They know how to use legal and accounting terms when translating, which makes things easier for me, as I don’t have to check their work for accuracy.

What is the team composition?

I haven’t met everyone on their team. I usually correspond with two people who move my requests forward. Most times, I don’t know who the person doing the translation is.

How did you come to work with Tomedes?

They were well known in the law firm I used to work for. Other attorneys who’d used their services gave me their contact information. I was pleased with their work, so I took them with me to my current company.

How much have you invested with them?

Their work for my current company has been around 15,000 Israeli New Shekels ($4,200 USD). They charge us on a per-word basis.

What is the status of this engagement?

I started working with Tomedes 4–5 years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Tomedes is always spot-on. They provide services in a timely manner, and the wording is very good, not done by amateurs. I do check the overall work, but there aren’t many occasions when I need to change anything. In the case of Dutch to English translations, understanding the wording and the intent of the author is the most important part. Tomedes’ translations retain the exact meanings we’re looking for.

How did Tomedes perform from a project management standpoint?

I’m pleased with them in this respect. We typically communicate through email, phone, and WhatsApp. I get in touch with Tomedes maybe once a month, given that our scope is quite small. They have worked for me on weekends and holidays since we don’t have the same holidays as the ones in the U.S.

How would you assess them for the ability to keep your information secure?

The law firm where I used to work was very strict on confidentiality. I asked Tomedes whether the information was secure, and they assured us that it was. Nothing has ever gone independently from them to any third-party unless they asked for my permission first.

What did you find most impressive about them?

Tomedes stands out through their efficiency; they get on board in a short time for a large number of files. They have a lot of employees, so they were always able to find enough translators and deliver on time. If we had an extremely short timetable, they asked me if I’d like to divide the work between several translators. Everything was transparent.

With Tomedes, someone always replied to my messages, even late at night. They let me know that the email was received and that they were on the task. They are efficient, quick to provide deliverables, and the translation work is of a very high standard; it’s not something that I have to constantly review and amend using specific business terms.

Do you have any advice for future clients of theirs?

It’s important for customers to know that there is someone who always replies to messages and provides delivery dates, and they adhere to those. Tomedes has good personal relations, and they keep in touch even when there is no need for translation services. They’ve called just to ask if everything is okay, which is part of customer relations. I’m pleased with Tomedes.

BACKGROUND

Introduce your business and what you do there.

I’m the officer manager of a small, family law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tomedes Ltd?

We needed reliable translation services because I’d had a very bad experience with other vendors.

SOLUTION

What was the scope of their involvement?

They translated complex legal cases involving Spanish, German, English, Italian, and sometimes Hebrew.

What is the team composition?

I worked with a B2B Account Manager.

How did you come to work with Tomedes Ltd?

The lawyers we were working with in Israel told me they had a very good experience with Tomedes Ltd. I had very tight deadlines and contacted them, and their translations seemed to be of very good quality.

How much have you invested with them?

We’ve spent $29,000. They bill per word.

What is the status of this engagement?

We worked together from August 2017 until May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t speak German, so I was unable to check the work I received, but I know that everyone that received the translations understood them clearly. What we received from them helped us, and there was only one translation, from Italian, that I wasn’t satisfied with. They immediately referred my job to someone else though. Their translations were good quality, and the way they were submitted is aesthetic and nice-looking.

How did Tomedes Ltd perform from a project management standpoint?

I would send the job to someone and then get replies from other people, which was fine, because I knew someone was always there to answer, even in the middle of the night. If I needed something urgently, they would find a way to get it done. If they felt like they wouldn’t be able to make a deadline, they’d call me in advance and tell me they might be late. In the end, though, they weren’t late. They’re very service oriented and tried to accommodate us. The prices are convenient, and they’d send me a quotation for approval before starting any work.

What did you find most impressive about them?

They’re nice, young, and highly motivated. They comply with deadlines and always respond quickly to phone calls.

BACKGROUND

Introduce your business and what you do there.

I am the senior marketing manager at a digital intelligence company, where I oversee our work in North and South America.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tomedes?

Most of our content is created in English, but we serve regions where English isn't predominantly spoken. In order to promote and launch our material, we needed Spanish and Portuguese translations.

SOLUTION

What was the scope of their involvement?

Some vendors offer the direct translation of material without capturing the real meaning. Tomedes successfully interprets and translates our content so that it doesn't sound unusual in the translated language, while still adhering to our original intention. They also use consistent terminology over time, so we don't need to worry about a reader being confused by several variations of a phrase like "analytics solutions." In addition to translated copy, they also define the layout and provide video services.

What is the team composition?

It depends on the time of day I send a work request but, but I usually hear back from project managers. I don't know how they're structured, but I know they try and keep each translator with the same kind of work because it's easier to complete once you're familiar with the material.

How much have you invested with them?

We've spent approximately $50,000 with Tomedes

What is the status of this engagement?

I've worked with them for over a year, and they've worked with the company since about 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When I've worked with other vendors, I've gotten negative feedback or requests to change something from my project managers, but I've yet to receive any negative feedback or comments for Tomedes' work.

How did Tomedes perform from a project management standpoint?

We use a glossary for translation and localization processes that we update regularly with new vocabulary. Whenever I make an addition or change, I share it with the Tomedes team and they immediately make adjustments to their translated work.

Furthermore, their turnaround time is quick and they're always able to deliver within our requested timeframe. Once I approve the estimate they’ve given me, they provide me with their expected finish date and start work.

What did you find most impressive about them?

The team is always available to provide an answer, no matter what time I ask it. When I send an email, I always get a response within the same day, and usually within a few minutes.

Are there any areas they could improve?

I like the system they have in place, but I would suggest they use a project management tool, if only to simplify the process on their end.

BACKGROUND

OPPORTUNITY / CHALLENGE

• Translation/Transcreation of an art project

SOLUTION

• High ratings
• Good value for cost
• Referred to me
• Company values aligned

RESULTS & FEEDBACK

• Virtual Meeting
• Email or Messaging App

BACKGROUND

Please describe your company and position.

I am the Country Manager of LTD Shanghai China

Describe what your company does in a single sentence.

Trading

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tomedes Translation Services to accomplish?

• Consumer education
• Help new mums to look after their baby in a proper way
• Brand introduction to Chinese consumer

SOLUTION

How did you find Tomedes Translation Services?

Referral

Why did you select Tomedes Translation Services over others?

Good value for cost

How many teammates from Tomedes Translation Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Translate the English contents into Chinese in the same layout with designing work involved

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• excellent work in a timely manner

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good management in communicating the work flow, project schedule, working progress, etc. and finished the work within the timeline

What was your primary form of communication with Tomedes Translation Services?

Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their excellent time management and professional and friendly attitude.

Are there any areas for improvement or something Tomedes Translation Services could have done differently?

Perfect

BACKGROUND

Please describe your company and your position there.

I'm the executive assistant for a small health care district in San Diego County and run the Zoom meetings for the board and committees.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tomedes Ltd, and what were your goals?

We hired Tomedes for translation of board and committee agendas, packets and minutes since last year. We also have an interpreter at our regular meetings, and occasionally at public hearings and committees.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found them through a Google search and plan to use their services for one year until we determine if our Spanish-speaking population has a need.

Describe the project in detail and walk through their service package, including any document/file sharing tools used.

Our documents and meetings have very little legal or healthcare jargon since we sold our hospital. We have a health and wellness center now with all types of events and classes, mostly from our non-profit agencies in our three towns. We try to keep our documents easy for our residents to read.

What was their cost structure like?

Document translation is charged by word count. Interpretation is charged by the hour with a minimum charge of 30 minutes per project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Their work has allowed the district to reach a large portion of our population.

What did you find most impressive or unique about this company?

We appreciate the translation for our specific Spanish-speaking community in California.

Are there any areas for improvement or something they could have done differently?

I can't think of any improvements needed, except to send me the bill faster--within a day or two.