LAT Multilingual Translation & Marketing

BACKGROUND

Please describe your company and your position there.

I manage the RV and Marine division of Walex Products Company, Inc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LAT Multilingual Translation & Marketing, and what were your goals?

We initially hired LAT Multilingual to help translate our new bilingual packaging for Canada. We started with one product and were so pleased and impressed we sent them the rest of our products to translate. We needed these to be perfect as we introduced an industry-first recycle-ready packaging to the market.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose LAT Multilingual because of their quick response time upon our first communication. They are always quick to respond in all communication, and their attention to detail is second to none.

Describe the project in detail and walk through their service package, including any document/file sharing tools used.

Getting them the information they need is relatively easy, and their file sharing is easy to preview. If modifications were needed, they were swift to respond with the necessary changes.

What was their cost structure like?

LAT Multilingual was so responsive and helpful that pricing wasn't my primary concern. Instead, I was most impressed knowing they are diligent in the details and communication.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are still in the final stages of our bilingual packaging. Still, the work LAT Multilingual has helped with will contribute to a beautiful industry-first recycle-ready packaging within the RV/Marine industries.

What did you find most impressive or unique about this company?

Communication, attention to detail, and customer service. Customer service is a lost art these days. So, when a company goes above and beyond, much like we treat our customers, we take notice and support those companies.

Are there any areas for improvement or something they could have done differently?

None that I can think of.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a communications consulting firm based in Toronto, Canada. We specialize in reputation management and crisis leadership.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LAT Multilingual Translation & Marketing?

We’re a fairly small consulting firm, but we deal with big companies, and some of our engagements require translation services. However, we deal with crises and strictly confidential news releases, so I can’t send that information to any translation company, even under nondisclosure terms.

For a particular project, a global company based in Germany issued a news release related to a significant issue concerning 29 different countries. We needed to communicate that news in a culturally sensitive way for Quebec, Canada. Therefore, we decided to partner with a reliable translation company to help us with that project.

SOLUTION

What was the scope of their involvement?

LAT Multilingual provided me with translation services for our project. They helped me translate and adapt press materials for the Quebecquian market using the local French language.

What is the team composition?

My main point of contact was Joëlle (Operations & Business Development Manager).

How did you come to work with LAT Multilingual Translation & Marketing?

I met them at a networking event organized by a certification program in Canada directed to female business owners. LAT Multilingual’s owner happened to be participating in the event as well. After we met, she reached out to me and told me that she could help me with my translation needs. I thought she was very responsive, so I decided to partner with her.

What is the status of this engagement?

We worked with them in August 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

LAT Multilingual integrated their services into the project effortlessly, offering quick turnaround times. Originally, we had someone else on behalf of the client providing us with the news release document adapted for Quebec. However, LAT Multilingual quickly pointed out the nuances that didn’t work out for the Quebecquian market. Ultimately, their version of the news release was of much higher quality.

How did LAT Multilingual Translation & Marketing perform from a project management standpoint?

LAT Multilingual was extremely helpful, understanding, and responsive. From the start, they completely understood our challenges, timelines, and NDA requirements, and we always felt like they had our back. Overall, the project was handled perfectly.

What did you find most impressive about them?

LAT Multilingual’s responsiveness was impressive, and they were a very good partner overall. I’m very grateful for their involvement in my project.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

I would gladly recommend working with them.

BACKGROUND

Please describe your company and your position there.

Merchandising Associate for a manufacturing company supply goods to hundreds of retail locations across the United States and Canada.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LAT Multilingual Translation & Marketing, and what were your goals?

LAT Multilingual has provided translations for multiple projects.

SOLUTION

How did you select this vendor and what were the deciding factors?

N/A

Describe the project in detail and walk through their service package, including any document/file sharing tools used.

N/A

What was their cost structure like?

N/A

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

N/A

What did you find most impressive or unique about this company?

This company has been a joy to work with. We have worked with multiple representatives multiple times and each project has come back quicker than anticipated and accurate. They've completed multiple translation projects for my department and do a great job of prioritizing assignments. This is not a company we have to "keep after" or worry something is not going to be returned by deadline. Which we greatly appreciate.

Are there any areas for improvement or something they could have done differently?

None