What was the scope of their involvement?
We had a mix of business documents, business letters, helicopter configurations, technical document, responses to requests for information, and presentations that needed translation before the meeting. We organized the materials and forwarded the files to their team. When they completed the conversions, they emailed a link for us to the copies. Altogether, they translated at least 12 documents and slide presentations that averaged 30 to 36 slides, or 12 pages.
We only had two days to work with the translator before the meeting, but they managed to do a spectacular job. The translator went beyond parroting our words and read the customer’s body language to get a sense if they comprehend the interpretation. If anything needed clarity, they expressed the information in different ways until the message was understood.
What is the team composition?
We had two points of contact; one coordinated the document translations and one managed the interpreting services.
How did you come to work with Interpreters & Translators, Inc.?
I researched our legal department’s foreign language resources and discovered that they were using Interpreters and Translators. If they were trusted to handle our company’s sensitive legal material, they would be suitable for our project. It’s also convenient that their multilingual staff reside in the U.S., as our company isn’t allowed to share technical documents with individuals outside of the country.
We’re particular about who represents our company, so they allowed us to interview their translators and review their résumés. The translator that we chose was highly-qualified and had a background in legal, aviation, manufacturing.
How much have you invested with them?
We spent roughly $6,000 on translating all of the documents, but we haven’t received an invoice for the interpreter. They charged per document and sent separate invoices for each file completed.
What is the status of this engagement?
They worked with us from May 3, 2018, to the day of our meeting on May 21, 2018.