Boston Quality Translation Agency

Whether you are a global brand or local business looking to connect with more of the people around you, we guarantee our partnership will provide culturally-relevant, reliable, and accurate translations and interpretations to help you reach your business goals.

With over 30 years of experience and 200 languages offered, we work with you to align your multilingual strategy with your goals and then deliver results.  Contact Rapport International for a FREE ASSESSMENT.

 

 
Undisclosed
 
$50 - $99 / hr
 
10 - 49
 Founded
1987
Show all +
Sudbury, MA
headquarters
other locations
  • 6000 South 58th Street, Suite C
    Lincoln, NE 68516
    United States

Portfolio

Key clients: 

STAPLES, TOMY, Boston Red Sox, Boston Duck Tours, Constant Contact, Nature's Variety, Madonna Rehab Hospital, State of MA, Samsonite, Perkins School for the Blind, State of Nebraska, Clariant, insync, WiTricity, Ranfac, Cooley, Mirick O'Connell, Zagaran, Gerson, Warwick Mills

10 Step Quality Translation Checklist! Image

10 Step Quality Translation Checklist!

The biggest fear that people have about translation is how to check the quality.  With our 100% QUALITY GUARANTEE, we know #qualitytranslation and deliver it.  Read our blog for a greater understanding on what to watch for.

DANGER of Google Translation Image

DANGER of Google Translation

Watch this video to learn the 10 reasons to NOT use Google translate on your website!  

https://www.rapporttranslations.com/blog/issues-with-using-the-google-translate-plugin-on-your-website

From INBOUND to you!  Watch this interview to learn how improtant it is to make sure your marketing materials have quality translation.

Quality Translation and Interpretation

Translation is written; Interpretation is spoken.  Multilingual chat is a combo of both.  Do you know exactly what you need?  We do and can guide you through best practices to get the most out of your multilingual communications.

Reviews

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Translation Services for Health Insurance Company

“They were accommodating, and they met some aggressive timelines.”

Quality: 
3.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
3.0
The Project
 
$50,000 to $199,999
 
2013 - Jan. 2019
Project summary: 

Rapport International translated legal and regulatory documents for a health organization. They completed documents in a variety of languages, and they fixed any errors after internal quality assurance.

The Reviewer
 
1001-10000 Employees
 
Boston, Massachusetts
Manager, Health Insurance Company
 
Verified
The Review
Feedback summary: 

The services that Rapport International provided were consistently good, and they did well in languages with a large pool of speakers. Throughout the collaboration, they were positive, responsive, and accommodating.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a manager of marketing and communications with the public planning division of a health organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rapport International?

We worked together to create consumer-facing, multi-lingual marketing materials.

SOLUTION

What was the scope of their involvement?

We collaborated on regulatory and legal member and customer communication documents, usually in response to our contractual obligations as a state-based business. The services they provided revolved exclusively around translation.

Our exchanges were fairly straightforward. We gave them the documents and provided our specifications and the languages we needed the translations in. Once we got pieces back, we did QA on our side and resolved any questions or issues. Then, we moved into distribution.

What is the team composition?

My primary point of contact was a project manager. On one occasion, their owner got involved to help us meet an aggressive timeline ahead of a product launch.

How did you come to work with Rapport International?

The hiring process took place before I joined the team, and was completed by personnel who are no longer here. Shortly before we were acquired by our parent company, those individuals brokered a relationship with Rapport International as a preferred vendor.

How much have you invested with them?

Several departments used their services, and I'm not sure what our company's total expenditure was. Our department spent between $50,000-$100,000 on the work they provided for us.

What is the status of this engagement?

Our department started working with Rapport International around 2013. We worked together for a little over five years, and we transitioned to a new primary vendor in early 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their performance was consistently good, and we only faced occasional minor issues with the quality. They were positive, responsive, cooperative, and available.

How did Rapport International perform from a project management standpoint?

Their project management was good. They ensured all the resources were in place, and they helped us meet our needs and our deadlines. 

What did you find most impressive about them?

They were accommodating, and they met some aggressive timelines. We frequently needed to rush a campaign, and they were open and available. They often delivered good-quality work with very little turnaround.

Are there any areas they could improve?

Their QA could be more consistent across languages, especially within languages with smaller demographics. When they stepped outside their norm, we experienced some dips in quality. That's an area of opportunity for them.

Do you have any advice for potential customers?

Be forthcoming and transparent about your expectations. Address any issues with them as they arise.

3.5
Overall Score They were a solid, dependable vendor.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met all our requests.
  • 3.0 Cost
    Value / within estimates
    Their services were in line with the fees they charged.
  • 3.0 Quality
    Service & deliverables
    Their services were consistently good.
  • 3.0 NPS
    Willing to refer
    I'm fairly likely to recommend them.