Milestone Localization

BACKGROUND

Please describe your company and position.

I am the Senior RPA Developer of HachiAi

Describe what your company does in a single sentence.

We are a global provider of RPA solutions for automating processes across various businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Milestone Localization to accomplish?

• Our aim was to adapt our RPA workflows and automated responses for different regions, ensuring that each market received content that felt local and personalized. Milestone’s team localized our bot-generated messages to resonate with users in specific languages and cultural contexts, which improved end-user engagement.
• Maintaining a consistent brand voice across automated communications was crucial. We needed Milestone to translate bot responses and notifications without losing the intended tone or clarity, preserving our brand’s identity across languages.
• Given the technical and process-specific language used in RPA solutions, we required localization that was both precise and industry-compliant. Milestone’s familiarity with tech and automation terminology ensured that our scripts, logs, and bot instructions were accurately translated and contextually appropriate.

SOLUTION

How did you find Milestone Localization?

Online Search

Why did you select Milestone Localization over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for our project with Milestone Localization focused on adapting our RPA workflows and bot-generated communications for various international markets. Milestone provided comprehensive translation and localization services, covering all automated bot messages, technical logs, and process instructions to ensure they were culturally relevant and technically accurate. Key deliverables included localized bot responses and detailed translations of workflow logs to support multi-lingual process tracking. Milestone also developed a project-specific glossary, ensuring consistent use of industry terms, and established a term management system for ongoing updates as our workflows evolved. Rigorous quality assurance measures were applied to each translated output to maintain brand voice and accuracy, with an iterative feedback process to fine-tune translations based on our team’s input. Technical integration was another core element, with API development enabling real-time localization updates directly in our RPA platform to keep our workflows current. Additionally, Milestone provided consultation on best practices, delivering a localization strategy guide and training sessions to empower our team for future projects. A centralized content repository was also created, making it easy to access and manage large volumes of translated content. Overall, these deliverables equipped us to effectively scale our RPA solutions to global markets, ensuring accuracy, cultural alignment, and seamless integration with our automated systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with Milestone Localization delivered several measurable outcomes that significantly enhanced the effectiveness of our RPA workflows in global markets. A key success metric was the increased engagement rate of our automated bot communications, which improved by over 30% as a result of localized and culturally adapted responses. This localization led to a noticeable reduction in user confusion and follow-up queries, reflecting a clearer understanding of bot interactions across different languages. Additionally, error rates in automated translations of technical logs and process instructions dropped by nearly 25%, demonstrating Milestone’s precision in managing complex, industry-specific terminology. The seamless integration of their API with our RPA platform enabled real-time updates, reducing our content deployment time by over 40%, a critical improvement that kept our workflows responsive and up-to-date. These outcomes underscore the impact of localization on RPA processes, driving both efficiency and improved user experience across diverse markets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Milestone Localization’s project management was highly efficient and responsive, ensuring that all deliverables were met within the agreed timelines. Their team worked closely with our RPA development team to align localization tasks with our automation sprints, ensuring a smooth integration of translated content into our workflows. They consistently delivered on time, even when adjustments were needed during the project. Their proactive communication and flexibility in responding to our needs were key to maintaining progress, especially when unforeseen changes arose in the scope of work. They were quick to address any issues, providing timely feedback and adjustments, which helped us avoid delays in our RPA deployments. Overall, Milestone's approach to project management ensured that we were able to maintain our RPA automation schedules without interruption, demonstrating their strong commitment to meeting our requirements and delivering high-quality results.

What was your primary form of communication with Milestone Localization?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Milestone Localization was their deep understanding of the technical aspects of RPA and their ability to seamlessly integrate localization into our automated workflows. Their expertise went beyond traditional translation services; they demonstrated a keen awareness of the nuances of automated systems, adapting bot-generated messages and technical content in a way that preserved both accuracy and efficiency. Additionally, their proactive approach to API integration for real-time updates was a unique feature that greatly improved our workflow automation by ensuring that translated content was always up to date. Their project management was equally impressive, characterized by clear communication, flexibility, and timely delivery, which helped us stay on track with our RPA timelines. Overall, their ability to combine technical expertise with a customer-focused approach made them a standout partner for our RPA-driven localization needs.

Are there any areas for improvement or something Milestone Localization could have done differently?

While our experience with Milestone Localization was positive, an area for improvement would be a more detailed onboarding process, including clearer timelines for API integrations and content updates. Additionally, some technical terminology could have been refined further in the initial stages to avoid minor revisions later on. Despite these small issues, their service was highly effective in meeting our localization needs.

BACKGROUND

Please describe your company and position.

I am the Software Project Trainee of National Informatics Centre

Describe what your company does in a single sentence.

Software Service and Product

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Milestone Localization to accomplish?

• To Communicate
• to gain skills
• for translation
• document building

SOLUTION

How did you find Milestone Localization?

• Online Search
• Referral

Why did you select Milestone Localization over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Milestone Localization were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Objectives: Describe the primary goals, such as developing a specific functionality or improving an existing system.
Key Deliverables: List specific outcomes, like implementing core features, creating a user interface, ensuring cross-device compatibility, or integrating APIs. For frontend projects, mention design aspects like responsive layouts, and for backend projects, note database setups or CI/CD processes.
Timeline and Milestones: Define major phases, with estimated completion dates for each, to track progress.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Performance Improvements: Enhanced speed or efficiency, shown through load times, processing speed, or reduced errors.
User Engagement: Increased user activity, like higher login rates, time spent on the platform, or lower bounce rates.
Delivery on Milestones: Completing key deliverables on time or under budget, showing adherence to the project timeline.
Code Quality Metrics: Reduced bugs, code review feedback, or maintaining low technical debt.
Customer Satisfaction: Positive feedback or fewer support requests from users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In their project management, they effectively adhered to timelines, delivering items on schedule. They maintained responsive communication, promptly addressing needs and any adjustments required. Their proactive approach in providing updates and managing tasks ensured smooth collaboration, demonstrating both commitment and flexibility in meeting project requirements.

What was your primary form of communication with Milestone Localization?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their focus on language expertise and technology to deliver accurate, culturally relevant translations stood out. The company emphasizes quality assurance, data security, and AI integration, making them highly adaptable to complex, large-scale projects. Additionally, their commitment to supporting businesses in global markets by ensuring localization services are culturally nuanced and precise highlights their unique position in the language services industry.

Are there any areas for improvement or something Milestone Localization could have done differently?

Milestone Localization could benefit from expanding its tech resources further to support real-time translation needs, particularly for sectors like e-commerce or live events, where immediate localization is vital. Additionally, enhancing user engagement by offering more interactive resources (such as webinars or tutorials on best localization practices) could strengthen client relationships and boost industry visibility. Enhanced machine learning tools and customer self-service options might also streamline their services, providing quicker and more customizable experiences for clients.

BACKGROUND

Please describe your company and position.

I am the Sales Executive of DEMASTERS PALACE INVESTMENT

Describe what your company does in a single sentence.

We deal on the distribution, production, and manufacturing of wafers and beverage drinks.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Milestone Localization to accomplish?

• One of our major goals for this year is international expansion for our business, and as a company we needed a software that would help us overcome the language and cultural barriers that often come with global expansion.

SOLUTION

How did you find Milestone Localization?

• Online Search
• Clutch Site

Why did you select Milestone Localization over others?

• Good value for cost
• Company values aligned

How many teammates from Milestone Localization were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Establishing new markets internationally was a major project for our company especially in regions where cultural context was crucial, we have seen a significant improvement in our customer engagement and trust in our new markets.

Throughout this project, Milestone Localization ensured our product descriptions and messages were translated accurately without changing what our brand represents, and when it came down to aligning with various regulatory requirements for language on packaging, which was an important requirement for our legal compliance and market entry, their support placed us on a pedestal that gave our company an edge in the market.

The project management team made the entire process easy by keeping us updated every step of the way, they kept delivering quality work despite the fact that a lot of times we had to work within tight deadlines.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With the help of Milestone Localization we have been able to establish new accounts and open new markets in 4 African countries, and this has been a major boost for our company. a great investment i must say, the ROI is totally worth it.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their customer relation and swift response system has to be the best i have encountered in a long time as a Sales Executive that has had to work first hand with different companies, from the timely response to accurate and professional delivery of projects items/files. they gave helpful advice that eased the entire process for my team and i.

What was your primary form of communication with Milestone Localization?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

what was really impressive for me is the accuracy at which files were translated, despite the number of languages we needed translated, the level of accuracy was mindblowing

Are there any areas for improvement or something Milestone Localization could have done differently?

none for now.

BACKGROUND

Please describe your company and position.

I am the Manager of Market Options Center

Describe what your company does in a single sentence.

Outstanding translation services for our advertising projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Milestone Localization to accomplish?

• Translation of our advertising campaigns into different languages.

SOLUTION

How did you find Milestone Localization?

Referral

Why did you select Milestone Localization over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Milestone Localization were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Milestone Localization solves the issue of language barriers in our advertising projects. Their translation services ensure that our content is accurately localized, allowing us to effectively reach and engage a diverse global audience.
Milestone Localization provided us with fast service and an extremely competent customer service team that was always available for o

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our advertising campaign project was a success. Their team of professional translators ensures that our content is not only translated but also culturally adapted, perfectly preserving the tone and context.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Milestone Localization delivered prompt service with an exceptionally skilled customer support team that was always available to address our concerns.

What was your primary form of communication with Milestone Localization?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Milestone Localization was their commitment to speed and quality. Their ability to deliver culturally appropriate translations while retaining the original tone and context of our content was remarkable.

Are there any areas for improvement or something Milestone Localization could have done differently?

Honestly, there's nothing to complain about. Everything has been excellent

BACKGROUND

Please describe your company and position.

I am the IT Manager of Abco Technical

Describe what your company does in a single sentence.

I am an IT Manager at Abco Technical. We’re an organization that provides Network and software solutions to the companies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Milestone Localization to accomplish?

• Market Expansion: To help a business expand into new regions by adapting its products, services, and marketing materials to different languages and cultures. This can involve website translation, software localization, and preparing content for local regulations and cultural preferences.
• Cultural Sensitivity and Accuracy: Helping businesses avoid cultural missteps by adapting content to be culturally sensitive, appropriate, and effective in different global regions.

SOLUTION

How did you find Milestone Localization?

Online Search

Why did you select Milestone Localization over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Milestone Localization were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for a project with Milestone Localization would typically include a comprehensive suite of services designed to ensure that your content, products, or services are fully adapted for your target international markets. Below is a detailed breakdown of the typical scope of work, along with key deliverables:

Translation and Localization of Content

• Objective: Translate and adapt all relevant content (e.g., marketing materials, websites, product documentation) into the target languages, ensuring cultural appropriateness.
• Key Deliverables: Translated content in the specified languages (e.g., website copy, blogs, articles, product descriptions). A fully localized version of all digital materials, ensuring the tone, voice, and terminology are culturally relevant.
• Review and feedback from native-speaking experts to ensure the translations are accurate and culturally sensitive.

Software and Application Localization

• Objective: Adapt your software or app interface, features, and functionalities for use in multiple countries, ensuring compatibility with local systems and languages.
• Key Deliverables: Fully localized software, app, or game, including user interfaces, menus, error messages, and help files.
• Cultural adaptation of images, colors, and symbols to ensure they are appropriate for the local audience.
  I am testing for locale-specific issues such as date formats, currency symbols, address fields, and regional compliance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Market Reach and Customer Acquisition

• Outcome: Expansion into new regions and markets with localized content that resonates with the target audience.
• Key Metrics: Growth in website traffic from localized regions (measured via Google Analytics or other web analytics tools).
• Increased number of new users or customers in the target market (tracked by user registration, app downloads, or new subscriptions).
• Expansion into new markets where the localized content or products were previously unavailable or less accessible.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes, it was delivered on time, and it was beyond my expectations

What was your primary form of communication with Milestone Localization?

In-Person Meeting

What did you find most impressive or unique about this company?

24/7 hours support & Easy to Use

Are there any areas for improvement or something Milestone Localization could have done differently?

Everything in the partnership has been great.

BACKGROUND

Introduce your business and what you do there.

I’m the assistant R&D manager and senior consultant at Central Test. We’re an organization that provides talent management solutions along with talent assessment tools to companies within the domain of learning and organizational development. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Milestone Localization?

When we create talent assessment or any psychometric tools — be it a personality test or interest assessment — our end clients use them for their recruitment process, talent management, and learning and development programs. We create such tools in English, French, and Spanish. 

However, because we have clients across the globe, we require these assessment tools to be in various other languages, such as Arabian, German, Brazilian-Portuguese, or even Chinese. Since our people are well-versed in only three languages, we need Milestone’s assistance to adapt our source documents and content to other languages. 

SOLUTION

What was the scope of their involvement?

We use Milestone for all of our translation and proofreading needs in terms of psychometric assessments and talent assessment solutions we publish. Essentially, they help us with the cultural adaptations needed in such assessments. 

Our team usually sends out a Word document or an Excel file containing all content and texts that Milestone needs to process. They translate and proofread the content using their internal linguists. Some of the documents have 10,000 words, while others have only around 100 words. 

Once everything is translated and proofread, they deliver it via an Excel file, which is easier to implement online and on our platform. Sometimes, we also use Google Drive, where we upload every content they need to work on; we also go back and forth via email since that’s also convenient. 

The Milestone team also employs people who have a good background in psychology since our assessments are related to that field. When they work on our content, they should be able to use appropriate psychology-related terminology. That way, they can translate the files accurately, and we can avoid miscommunication when the content reaches the end clients. 

What is the team composition?

We work with around three people from their project management team. Two people work on keeping in touch with us while another person oversees the entire engagement. 

How did you come to work with Milestone Localization?

We found Milestone through another organization. Our team worked with one of their teammates when he was working for another translation organization. When he moved to Milestone, we shifted the engagement to them because that person provided us with a great service. 

How much have you invested with them?

We’ve spent around €20,000 (approximately $23,000 USD). Our engagement has been intermitted, so the investment is different for each year. 

What is the status of this engagement?

We started working with Milestone in May 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

In terms of translation quality, Milestone's work is quite good. Sometimes, though, we have to ask them to make changes and improve the translated content. Overall, the content accuracy and its format are good, but they can still be improved. Nonetheless, I’m quite satisfied with Milestone’s work. 

How did Milestone Localization perform from a project management standpoint?

Milestone’s project management is great. The team is agile and they’re always present to support us. They also always deliver ahead of the deadlines. We communicate via email. Sometimes, they also call us to provide updates. 

What did you find most impressive about them?

Their resources are highly personable. They always check in on us and keep us posted on how things are going from their side. In other words, Milestone takes the initiative to keep us updated in terms of our projects’ progress. On top of that, the team is always open to feedback. 

Are there any areas they could improve?

They can spend more time considering the suggestions we give them in terms of accurately translating our content. This includes how the text should be formatted or in what context a text or phrase should be used. Overall, the team should spend more time reflecting on the previous comments and suggestions we give to improve their performance in future projects. 

Do you have any advice for potential customers?

Be upfront about your expectations before engaging with Milestone. Make sure that you’re clear about what you expect from the team in terms of deliverables. If you focus on those things, Milestone will take over the project and do what you need them to do. 

BACKGROUND

Please describe your company and position.

I am the Chief Operations manager of a Print & Brand Design Company

Describe what your company does in a single sentence.

Printing and Brand designing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Milestone Localization to accomplish?

• Accurately translate legal documents, contracts, and compliance materials to ensure adherence to international standards and smooth operations across borders.
• Adapt slogans, taglines, and promotional campaigns for cultural appropriateness while maintaining the brand's essence and appeal.

SOLUTION

How did you find Milestone Localization?

Online Search

Why did you select Milestone Localization over others?

• High ratings
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Translate and localize marketing materials (brochures, catalogs) and product packaging for global markets, ensuring cultural relevance and regulatory compliance. Deliverables include high-quality translations, culturally adapted designs, and finalized print-ready files in 70+ languages to enhance brand presence and customer engagement worldwide.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Here are the mainn takeaways

1. Successful translation and localization of 70+ marketing materials and packaging designs across 13 languages.

2. Improved brand reach, with a 30% increase in customer engagement.

3. Enhanced compliance with local packaging regulations, reducing rework by 25%.

4. Faster time-to-market for products

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They honestly demonstrated excellent project management, delivering all items on time and ensuring seamless communication. They proactively addressed our needs, offered regular updates, and adapted quickly to feedback, ensuring high-quality deliverables that met our expectations and timelines.

What was your primary form of communication with Milestone Localization?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to balance linguistic accuracy with cultural relevance is the most impressive, ensuring translations felt natural and tailored to each market. Additionally, their vast network of skilled linguists, ISO-certified processes, and commitment to timely, high-quality deliverables set them apart as a reliable partners

Are there any areas for improvement or something Milestone Localization could have done differently?

While Milestone Localization excelled in delivery and quality, a potential area for improvement could be enhancing post-delivery support, such as offering periodic reviews or updates to localized content based on evolving market trends or feedback, ensuring long-term alignment with audience expectations.

BACKGROUND

Please describe your company and position.

I am the IT - Branch Manager of Ai-media

Describe what your company does in a single sentence.

I worked in a telecommunications firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Milestone Localization to accomplish?

• To maintain productivity
• Software system stability

SOLUTION

How did you find Milestone Localization?

• Online Search
• Clutch Site

Why did you select Milestone Localization over others?

• High ratings
• Good value for cost

How many teammates from Milestone Localization were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Milestone Localization effectively addresses language barriers in our advertising projects. Their translation services ensure our content is accurately localized, enabling us to connect with and engage a broad, global audience. The team provided quick turnaround times and exceptional customer support, always available to assist whenever needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to Milestone Localization, we are always productive and expanded into additional branches in other provinces, significantly boosting our company's growth. It’s been a great investment, and the ROI has been well worth it.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Milestone Localization provided timely service, backed by a highly skilled customer support team that was consistently available to resolve any concerns.

What was your primary form of communication with Milestone Localization?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly impressed me was the remarkable accuracy with which the files were translated. Despite the large number of languages required, the precision of their translations is astounding.

Are there any areas for improvement or something Milestone Localization could have done differently?

None. They are doing well, and I recommend them.

BACKGROUND

Please describe your company and position.

I am the HR Executive of isoft studios

Describe what your company does in a single sentence.

Our company specializes in delivering cutting-edge IT solutions and AWS services, helping businesses optimize their cloud infrastructure, enhance scalability, and drive innovation. We provide end-to-end services, including cloud migration, DevOps automation, application development, and managed services, tailored to meet the diverse needs of our global clients. Our mission is to empower organizations with reliable, scalable, and secure IT solutions that fuel their growth and success.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Milestone Localization to accomplish?

• Localize HR policies and training materials to ensure cultural relevance and clear understanding for global employees.
• Translate technical and AWS-related internal documentation to maintain consistency and accuracy across regions.

SOLUTION

How did you find Milestone Localization?

Online Search

Why did you select Milestone Localization over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Milestone Localization were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Milestone Localization was instrumental in helping our IT company localize HR policies, training materials, and employee communication for global teams. Their expertise ensured our AWS-related technical content and internal documentation were accurately translated and culturally adapted, maintaining clarity and professionalism across multiple regions. They excelled in handling complex, technical jargon, ensuring consistency throughout all materials.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with Milestone Localization delivered measurable outcomes that significantly improved our global HR operations. Employee engagement increased, as evidenced by a 25% reduction in clarification requests regarding HR policies and training materials, demonstrating improved understanding across diverse teams. Additionally, the localization of AWS-related technical documentation enhanced accuracy and consistency, streamlining the onboarding process and reducing training time for new hires. These outcomes underscore Milestone’s effectiveness in delivering culturally relevant and technically precise translations that aligned with our business goals. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Milestone Localization’s project management was highly efficient and responsive. They delivered all items on time, even when adjustments were required due to evolving project needs. Their team maintained clear and proactive communication, ensuring our priorities were consistently addressed. They were flexible and quick to adapt, accommodating changes and providing regular updates, which made the process seamless and aligned with our timelines.

What was your primary form of communication with Milestone Localization?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Milestone Localization was their ability to balance linguistic accuracy with cultural relevance, ensuring our HR and AWS-related materials were both precise and globally inclusive. Their proactive communication, attention to detail, and seamless integration with our timelines made them a truly reliable partner. Their expertise in handling technical content with such precision was particularly impressive, setting them apart from other localization providers.
Are there any areas for improvement or something Milestone Localization could have done differently?

While the overall experience was positive, Milestone Localization could enhance their initial onboarding process by providing more detailed timelines and a structured workflow overview. Additionally, offering more collaborative sessions during the early stages could further refine technical terminology and reduce revision cycles. These are minor areas for improvement, as their service was otherwise exceptional.

BACKGROUND

Please describe your company and position.

I am the Content Management Specialist of Flickrz

Describe what your company does in a single sentence.

Flickr is a leading online read to earn platform that enables users to read their favourite comics and earn at the same time empowering web 3.0 users. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Milestone Localization to accomplish?

• To create effective marketing materials in multiple languages.
• To enhance video content with accurate captions, that maintain style and tone across languages.
• To enter new international markets and expand business footprint

SOLUTION

How did you find Milestone Localization?

Online Search

Why did you select Milestone Localization over others?

• Pricing fit our budget
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

This project involved the translation of comics and website content from English to Korean, ensuring that the translated materials are culturally relevant, engaging, and maintain the original tone and style.

Objectives
To provide accurate translations of comic dialogues, narratives, and visual elements.
To translate website content, including product descriptions, blog posts, and user interface elements.

Key Deliverables
Translated Comic Scripts:Fully translated scripts for each comic issue or volume, including dialogue and narrative text.

Translated Website Content:
Comprehensive translation of all identified website pages.
SEO-optimized content with relevant keywords in Korean. 

Proofreading and Quality Assurance Documentation:
Evidence of proofreading processes undertaken for both comics and website content.
Quality assurance checklist confirming adherence to project requirements

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced the average translation turnaround time by 25%
• Observed a 30% increase in organic traffic from Korean-speaking regions
• Decreased the error rate in translations to less than 2%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• All phases of the translation process were completed within the established deadlines, contributing to a smooth workflow and timely launch of the localized content.
• Throughout the project, milestone team demonstrated flexibility in responding to any requests for revisions or additional content. 

What was your primary form of communication with Milestone Localization?

Virtual Meeting

What did you find most impressive or unique about this company?

• I was truly impressed by the high quality of the translations. The team demonstrated a deep understanding of cultural nuances.
• I appreciated the punctuality of the project. Every phase was completed on schedule. 
• The communication throughout the project was outstanding, the team incorporated relevant keywords seamlessly into the translated website content, enhancing our visibility online

Are there any areas for improvement or something Milestone Localization could have done differently?

I genuinely believe that Milestone Localization provided an exceptional experience throughout my English to Korean translation project, and I found no significant areas for improvement. I truly appreciate their dedication to meeting my needs and exceeding my expectations