Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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Undisclosed< $25 / hr10 - 49Sheridan, WY
Services provided
Digital Falcon LLC is a graphic design company. They were founded in 2024 and provide Graphic Design and IT managed services.
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$10,000+$25 - $49 / hr10 - 49San Francisco, CA
Services provided
Zaltech AI is an IT managed services company. The team focuses on IT managed services and Custom Software Development and is based in San Francisco, California and Dubai, United Arab Emirates.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed250 - 999Baltimore, MD
Services provided
Freight Shippers Leads is a web design agency established in 2017. The agency provides Web Design and Search Engine Optimization, and is midsize.
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UndisclosedUndisclosed2 - 9
Services provided
Small Product Design company HevByte, is based in Lahore, Pakistan. Their services include Product Design and IT managed services.
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$1,000+$25 - $49 / hrFreelancer
Services provided
IT strategy consulting company The Tailored PM was established in 2022. The team specializes in IT strategy consulting and CRM consulting and SI.
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$10,000+$25 - $49 / hr50 - 249
Services provided
Arhina Infotech is an IT managed services company. The Surat, India-based company was founded in 2021. Their services include IT managed services and Custom Software Development.
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$1,000+Undisclosed10 - 49
Services provided
Founded in 2025, ERP Service Advisor is an ERP consulting and SI company. The agency provides ERP consulting and SI.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$1,000+Undisclosed2 - 9
Services provided
CRM Consulting Firm is an Advertising company. They specialize in Advertising and Branding and were founded in 2021.
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$5,000+$50 - $99 / hr2 - 9
Services provided
Dragonfruit Ventures LLC is an AI Consulting company. They were established in 2016, and their services include AI Consulting and Sales Outsourcing.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
Building Teams That Deliver 99brightminds is an IT services and software outsourcing company based in Amman, Jordan, with additional capabilities in Egypt and Palestine (West Bank). We help
Read more$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 96 projectsPeeklogic, LLC is a Salesforce development and consulting firm specializing in CRM implementation, customization, and integration. They receive overwhelmingly positive feedback, with approximately 100% of reviewers highlighting their strong project management, responsiveness, and ability to adapt Salesforce solutions to client needs. Clients also frequently commend Peeklogic, LLC for their clear communication and efficient delivery of projects.
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$10,000+$25 - $49 / hr2 - 9
Services provided
Big data analytics company Lucklytics is based in Varna, Bulgaria. Established in 2024, the team specializes in BI & big data consulting & SI and IT staff augmentation.
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$1,000+$100 - $149 / hrFreelancerMarseille, France
Services provided
DATAHEKA is a Digital Strategy company located in Marseille, France. Established in 2023, the team focuses on Digital Strategy and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Chennai, India
Services provided
Intellion Technologies, an IT managed services company, is in Chennai, India. They focus on IT managed services and Web Development.
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$1,000+< $25 / hr10 - 49Tampa, FL
Services provided
Founded in 2024, Advanced Business Modern Solutions is a social media marketing company. The small team focuses on Social Media Marketing and Search Engine Optimization.
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$5,000+$25 - $49 / hr10 - 49Gandhinagar, India
Services provided
Based in Gandhinagar, India, Swan Digital Labs is a small CRM consulting and SI company. Their services include CRM consulting and SI and IoT development.
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UndisclosedUndisclosed2 - 9West Lafayette, IN
Services provided
Located in West Lafayette, Indiana, Stellar Mass Consulting LLC is a small big data company. Their services include BI & big data consulting & SI.
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$10,000+$25 - $49 / hr2 - 9Mill Creek, WA
Services provided
IT managed services company ApiaryX is headquartered in Mill Creek, Washington. The team focuses on IT managed services and Custom Software Development.
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$1,000+$150 - $199 / hr2 - 9Freemansburg, PA
Services provided
Nexus Agents is a CRM consulting and SI company. The team specializes in CRM consulting and SI and Artificial Intelligence, and the company is in Freemansburg, Pennsylvania.
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UndisclosedUndisclosed10 - 49Pimpri-Chinchwad, India
Services provided
NES Data, an IT managed services company, is headquartered in Pimpri-Chinchwad, India. Established in 2024, the team provides IT managed services.
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$1,000+Undisclosed50 - 249
Services provided
Web design agency Web Design Orlando was launched in 2024. The midsize team provides Web Design and UX/UI Design.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Big data analytics company Haus Software House was established in 2020. The firm offers BI & big data consulting & SI and Microservices Architecture Services.
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$5,000+Undisclosed2 - 9Carrollton, TX
Services provided
IT managed services and Building Security Services company Settler Security is located in Carrollton, Texas. Their services include IT managed services and Building Security Services.
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UndisclosedUndisclosed10 - 49Bhubaneswar, India
Services provided
AKS Globaltech is a small branding company. Launched in 2024, the team offers Branding and Web Design.
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$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Services provided
Large CRM consulting and SI company XME | Exela Marketing Execution, is located in Irving, Texas. Their services include CRM consulting and SI and Warehousing & Distribution.
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$1,000+< $25 / hr10 - 49Skopje, North Macedonia
Services provided
Established in 2024, Advance Edge Consulting is a small public relations agency headquartered in and Skopje, North Macedonia. Their team focuses on Public Relations and Conversion Optimization.
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$1,000+Undisclosed2 - 9Erskine Park, Australia
Services provided
NexSync, a branding company, is based in Erskine Park, Australia. Their services include Branding and Pay Per Click.
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UndisclosedUndisclosed10 - 49
Services provided
Solutomatic Global pvt limited is a branding agency. Headquartered in Jaipur, India and Jaipur, India, the company offers Branding and Digital Strategy.
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UndisclosedUndisclosed2 - 9Subang Jaya, Malaysia
Services provided
Scalemodel3dprinting, a Product Design company, is headquartered in Subang Jaya, Malaysia. They offer Product Design and Graphic Design and were launched in 2010.
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UndisclosedUndisclosed10 - 49
Services provided
Flograte is an ERP consulting and SI company. They are based in and have small team of experts. Their services include ERP consulting and SI and Custom Software Development.
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$10,000+$200 - $300 / hr10 - 49
Services provided
HDE CONNECT is a small London, England-based Marketing Strategy company. The team specializes in Marketing Strategy and Digital Strategy.
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Undisclosed$25 - $49 / hr10 - 49
Services provided
LiveAnApp is an user experience design agency established in 2021. Headquartered in Noida, India, the team specializes in UX/UI Design and IT managed services.
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Undisclosed$150 - $199 / hr2 - 9
Services provided
Haile Solutions LLC is an ERP consulting and SI company founded in 2017. The team specializes in ERP consulting and SI and Business Consulting.
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UndisclosedUndisclosed2 - 9Sunshine, Australia
Services provided
Established in 2024, Oz Taxation is a Market Research company. The team focuses on Market Research and BI & big data consulting & SI.
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$10,000+< $25 / hr2 - 9Dubai, United Arab Emirates
Services provided
Launched in 2025, Outsoursea is a small Direct Marketing company. Their services include Direct Marketing and IT managed services.
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$1,000+$50 - $99 / hrFreelancer
Services provided
Frame The Pixel is a SEO services firm established in 2021. Their team specializes in Search Engine Optimization and Web Design.
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UndisclosedUndisclosed10 - 49
Services provided
World DMC, a SEO agency, was established in 2016. The team offers Search Engine Optimization and Web Design.
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$1,000+$25 - $49 / hr10 - 49
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AI firm Empathy Technologies is based in Bengaluru , India. Established in 2017, the team provides Artificial Intelligence and AI Consulting.
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$1,000+$25 - $49 / hr10 - 49Bengaluru, India
Services provided
Zebra48 is an Email Marketing company. The Bengaluru, India-based agency was established in 2021. Their team offers Email Marketing and Graphic Design.
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$10,000+$50 - $99 / hr10 - 49
Services provided
Parametrix Global is a small big data company in Bela Vista, Brazil. The team specializes in BI & big data consulting & SI and IT staff augmentation.
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UndisclosedUndisclosedFreelancerWarszawa, Poland
Services provided
Redsegsolutions IT is a business intelligence company. Based in Warszawa, Poland, the agency was founded in 2013. Their services include BI & big data consulting & SI and cloud consulting & SI.
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$100,000+Undisclosed50 - 249Kondapur, India
Services provided
Software development company Mastishka Information Technologies Private Limited was established in 2024. The midsize team provides Custom Software Development and Mobile App Development.
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$1,000+< $25 / hr10 - 49
Services provided
Ecomenable is a SEO company. Founded in 2019, the team offers Search Engine Optimization and Pay Per Click.
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$1,000+< $25 / hr2 - 9
Services provided
Moons Host is an IT managed services company. They offer IT managed services and were launched in 2024. The firm is located in Lahore, Pakistan.
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$50,000+$50 - $99 / hr50 - 249Dubai, United Arab Emirates
Services provided
FORBMAX PVT. LTD is an AI firm. Located in Dubai, United Arab Emirates, the company was launched in 2020. Their services include Artificial Intelligence and Web Development.
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$1,000+$50 - $99 / hr2 - 9București, Romania
Services provided
Tenfold is a branding firm. The agency is based in București, Romania. Their services include Branding and Social Media Marketing.
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UndisclosedUndisclosed2 - 9
Services provided
Established in 2021, Fraxtional is a small Wilmington, Delaware-based business intelligence company. Their team focuses on BI & big data consulting & SI and Conversion Optimization.
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$1,000+$25 - $49 / hr250 - 999
Services provided
Located in Queens, New York and Indore, India, Mind Hives LLC is an IT managed services company. Their services include IT managed services and Back Office Outsourcing.
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$1,000+Undisclosed2 - 9Singapore, Singapore
Services provided
Founded in 2025, Better Say Yess Marketing House, a small Event Marketing company, is based in Singapore, Singapore. Their team focuses on Event Marketing and CRM consulting and SI.
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$5,000+$100 - $149 / hr2 - 9
Services provided
Solon Labs GmbH is a data analytics company. They specialize in BI & big data consulting & SI and Web Development and are in Wien, Austria.
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Undisclosed< $25 / hr10 - 49
Services provided
Rubytech is an user experience agency. They are based in Dhaka, Bangladesh and have small team. They provide UX/UI Design and ERP consulting and SI.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Wiki Clutch, a midsize branding agency, is located in Beverly Hills, California. The team specializes in Branding and Content Marketing.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.4/40.016.8/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.3/40.016.4/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.8/40.016.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49San Jose, CA
Ability to deliver
35.9/40.017.2/20 Reviews9.6/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.