Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$1,000+$50 - $99 / hr2 - 9Buenos Aires, Argentina
Services provided
PPC company Nexentrix is located in Buenos Aires, Argentina. Their services include Pay Per Click and CRM consulting and SI.
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$1,000+$25 - $49 / hr10 - 49Kolkata, India
Services provided
Swachalit, a web design agency, was established in 2023. The team focuses on Web Design and UX/UI Design and is headquartered in Kolkata, India.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$25,000+$150 - $199 / hr50 - 249
Services provided
AR5 Engineering, an IT managed services company, is headquartered in Canton, Ohio. They specialize in IT managed services and IT staff augmentation and were founded in 2024.
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$25,000+$150 - $199 / hrFreelancer
Services provided
CodeWheel AI is a Cybersecurity company. The agency is based in Sunnyvale, California. Their team focuses on Cybersecurity and Artificial Intelligence.
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$1,000+$50 - $99 / hr2 - 9
Services provided
Archtelion is a CRM consulting and SI company. Established in 2023, the agency is based in İstanbul, Türkiye. Their team provides CRM consulting and SI and Custom Software Development.
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$1,000+< $25 / hr10 - 49
Services provided
Founded in 2023, Gro and Ever is an e-commerce development company. Their team offers E-Commerce Development and IT managed services.
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$1,000+$50 - $99 / hrFreelancer
Services provided
Located in lebbeke, Belgium, fluxive is a small Advertising company. Their services include Advertising and Search Engine Optimization.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$10,000+< $25 / hr2 - 9
Services provided
Call center service Ekinova Business Solutions Pvt Ltd is headquartered in Srinagar, India. The team offers Call Center Services and IT managed services.
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$5,000+$25 - $49 / hr10 - 49Adalaj, India
Services provided
Koderxpert Technologies LLP, an ERP consulting and SI company, was founded in 2022. The company offers ERP consulting and SI and Search Engine Optimization, and is small.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Klyrabit is a web design company. Established in 2025, the agency is located in Kolkata, India. Their team specializes in Web Design and IT managed services.
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$1,000+$50 - $99 / hrFreelancer
Services provided
CRM consulting and SI company SpiderHub is in Borehamwood, England. Their services include CRM consulting and SI and Marketing Strategy.
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$50,000+Undisclosed10 - 49Carlsbad, CA
Services provided
Big Data Rhino is an artificial intelligence firm. The Carlsbad, California-based company specializes in Artificial Intelligence and AI Agents.
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$1,000+Undisclosed10 - 49San Diego, CA
Services provided
Founded in 2018, Vander Media Group is an Advertising company. Their services include Advertising and Social Media Marketing.
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$1,000+< $25 / hr50 - 249
Services provided
Rise Web Media is a SEO services firm. The agency is in Noida, India. Their services include Search Engine Optimization and Web Design.
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Undisclosed< $25 / hr2 - 9
Services provided
CRM Support Online is an Email Marketing company launched in 2023. The team provides Email Marketing and CRM consulting and SI and is in Seattle, Washington.
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UndisclosedUndisclosed2 - 9Houston, TX
Services provided
Business Consulting company Claim Analysis Group, LLC is based in Houston, Texas. They provide Business Consulting and BI & big data consulting & SI.
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$1,000+Undisclosed10 - 49
Services provided
LMA Group is a Digital Strategy company. The company is headquartered in Ile du port, Seychelles. Their services include Digital Strategy and CRM consulting and SI.
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Undisclosed$25 - $49 / hr2 - 9London, England
Services provided
Circa Core Ltd is a small answering service company. Founded in 2025, the team focuses on Call Center Services and CRM consulting and SI.
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UndisclosedUndisclosedFreelancer
Services provided
Mistry of Words is a branding agency. Launched in 2020, their team provides Branding and Marketing Strategy.
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UndisclosedUndisclosed10 - 49
Services provided
LogicFlow AI is an AI Agents company founded in 2025. Headquartered in Adelaide, Australia, the team focuses on AI Agents and CRM consulting and SI.
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$5,000+$50 - $99 / hr2 - 9
Services provided
Small IT managed services company Basel Asesoría Empresarial, is in Bogotá, Colombia. Their services include IT managed services and Business Consulting.
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Undisclosed$25 - $49 / hr10 - 49
Services provided
IT managed services company Qarabix Consulting was established in 2025. The team specializes in IT managed services and Custom Software Development and is headquartered in Rawalpindi, Pakistan.
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$1,000+$100 - $149 / hr2 - 9Sydney, Australia
Services provided
Founded in 2020, FlowHQ is a CRM consulting and SI company. Their services include CRM consulting and SI and Email Marketing.
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$1,000+< $25 / hr2 - 9
Services provided
Visezy Solutions Pvt. Ltd. Is an IT staff augmentation company established in 2024. The agency focuses on IT staff augmentation and Staffing.
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UndisclosedUndisclosed2 - 9
Services provided
Founded in 2025, NexuSoftWorks is an ERP consulting and SI company. The company focuses on ERP consulting and SI and Custom Software Development.
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$1,000+$50 - $99 / hr10 - 49Brossard, Canada
Services provided
Accelerateur Local, a web design company, is in Brossard, Canada. The team focuses on Web Design and CRM consulting and SI.
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$5,000+$50 - $99 / hr2 - 9Ahmedabad, India
Services provided
In Ahmedabad, India, Avior Solutions LLP is a small CRM consulting and SI company. Their services include CRM consulting and SI and Custom Software Development.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Sapphire Consulting Corporation is a small SEO company established in 2018. Their services include Search Engine Optimization and ERP consulting and SI.
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$1,000+$100 - $149 / hr10 - 49
Services provided
Founded in 2025, Digitalique B.V. Is a Digital Strategy company. Their services include Digital Strategy and Search Engine Optimization.
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$5,000+< $25 / hr10 - 49
Services provided
Zapinex Technologies is an IT managed services company. Founded in 2023, the firm is headquartered in Noida, India. Their team focuses on IT managed services and Custom Software Development.
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UndisclosedUndisclosed2 - 9
Services provided
SecuraLynx is an other IT consulting and SI company. In Englewood, Colorado, the agency was established in 2020. Their services include other IT consulting and SI.
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$1,000+< $25 / hr10 - 49Waukesha, WI
Services provided
Neway Nexus, a CRM consulting and SI company, is based in Waukesha, Wisconsin. Their services include CRM consulting and SI and IT staff augmentation.
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$1,000+$100 - $149 / hrFreelancer
Services provided
DDEVLABS is a cloud consulting & SI company. Launched in 2023, the team provides cloud consulting & SI and Custom Software Development. The agency is based in Zürich, Switzerland.
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$1,000+$100 - $149 / hrFreelancerLaurel, MD
Services provided
Located in Laurel, Maryland, Databoozt is a Digital Strategy company. They specialize in Digital Strategy and Email Marketing.
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Undisclosed< $25 / hrFreelancer
Services provided
Vamsi Krishna, a CRM consulting and SI company, is in Hyderabad, India. Launched in 2013, the team focuses on CRM consulting and SI and Custom Software Development.
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$1,000+$25 - $49 / hr2 - 9
Services provided
CODURA is an ERP consulting and SI company. They are located in West Jakarta, Indonesia. Their team provides ERP consulting and SI and Custom Software Development.
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UndisclosedUndisclosed10 - 49
Services provided
Arkhai is an AI Agents company established in 2024. The team provides AI Agents and other IT consulting and SI and is headquartered in New York, New York.
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$10,000+$100 - $149 / hr10 - 49
Services provided
Orbis Force, a CRM consulting and SI company, was founded in 2025. The team offers CRM consulting and SI and is headquartered in Austin, Texas.
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$5,000+Undisclosed2 - 9San Diego, CA
Services provided
Baur Software, a Digital Strategy company, was established in 2020. The company specializes in Digital Strategy and Artificial Intelligence, and is small.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Lets talk Riches, a web design agency, is in Whitby, Canada. The team focuses on Web Design and Web Development.
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$1,000+< $25 / hr2 - 9
Services provided
Launched in 2022, Bitbitz Code LLP is a small IT managed services company headquartered in Surat, India. Their team provides IT managed services and Custom Software Development.
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Undisclosed$25 - $49 / hr2 - 9
Services provided
Market Research company DIMENSIONAL ANALYTICS is based in Cuttack, India. The team offers Market Research and BI & big data consulting & SI.
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$1,000+< $25 / hr10 - 49
Services provided
SolCielo Innovacion is a CRM consulting and SI company established in 2020. The company specializes in CRM consulting and SI and Custom Software Development, and is small.
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Undisclosed< $25 / hrFreelancer
Services provided
Established in 2025, Risala Design, a small SEO services firm, is located in Jerusalem, Israel. Their services include Search Engine Optimization and Web Design.
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Undisclosed$25 - $49 / hr2 - 9
Services provided
Givantis IT Services is a Market Research company. They specialize in Market Research and Social Media Marketing and were founded in 2024. The firm is in Pune, India.
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$1,000+UndisclosedFreelancer
Services provided
Founded in 2025, Syncworx Ltd is an IT managed services company. Their services include IT managed services and Custom Software Development.
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$1,000+< $25 / hr2 - 9
Services provided
MARKODIA SARL is a social media marketing firm. They are in FES, Morocco and have small team. They focus on Social Media Marketing and Search Engine Optimization.
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$5,000+$50 - $99 / hr10 - 49Osaka, Japan
Services provided
AHK.AI is a CRM consulting and SI company. Based in Osaka, Japan, their team provides CRM consulting and SI and Custom Software Development.
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$1,000+$50 - $99 / hrFreelancer
Services provided
Cranialytics, a data analytics company, was founded in 2025. The small team specializes in BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9
Services provided
PrimeAI Analytics is a Market Research company founded in 2025. The team specializes in Market Research and BI & big data consulting & SI.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.