Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$1,000+UndisclosedFreelancer
Services provided
Southwest digital is a small SEO company headquartered in Clearwater, Canada. The team offers Search Engine Optimization and Web Design.
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$1,000+Undisclosed2 - 9Rotterdam, Netherlands
Services provided
Bureau Toegankelijkheid is a Rotterdam, Netherlands-based UX design company and other IT consulting and SI company. The team offers UX/UI Design and other IT consulting and SI.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$1,000+< $25 / hr10 - 49Bengaluru, India
Services provided
CRM consulting and SI company Zymofar Dynamic Products PVT LTD is headquartered in Bengaluru, India. They offer CRM consulting and SI and Custom Software Development and were established in 2022.
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$5,000+$25 - $49 / hr2 - 9
Services provided
BONNECTOR is a Helsinki, Finland-based IT managed services company. Their services include IT managed services and IT staff augmentation.
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Undisclosed$100 - $149 / hr2 - 9Nelson, New Zealand
Services provided
Global Thinking, a CRM consulting and SI company, was launched in 2017. The team offers CRM consulting and SI and Web Development and is located in Nelson, New Zealand and Nelson, New Zealand.
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$5,000+$50 - $99 / hr2 - 9
Services provided
MaknaData, a data analytics company, was founded in 2024. They specializes in BI & big data consulting & SI and Artificial Intelligence.
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UndisclosedUndisclosed250 - 999Somerville, NJ
Services provided
Entrans Technologies, an UX agency, was launched in 2019. The firm specializes in UX/UI Design and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$5,000+$100 - $149 / hr50 - 249Edison, NJ
Services provided
Content Writing Pulse is a branding agency. They are in Edison, New Jersey and have midsize team. They offer Branding and Search Engine Optimization.
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UndisclosedUndisclosed50 - 249Istanbul, Türkiye
Services provided
PİNSOFT Bilişim Teknolojileri ve Danışmanlık Ticaret LTD. STI. Is a custom software development firm launched in 2018. The team provides Custom Software Development and Mobile App Development.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$5,000+$50 - $99 / hr2 - 9Dubai, United Arab Emirates
Services provided
Bismi Information Technology is a CRM consulting and SI company. The Dubai, United Arab Emirates-based firm offers CRM consulting and SI and Web Development.
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UndisclosedUndisclosed50 - 249Sandton, South Africa
Services provided
Workfleks, a video production agency, was founded in 2019. The firm offers Video Production and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9
Services provided
The FlameCrest, a branding firm, was established in 2020. The team offers Branding and Search Engine Optimization.
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$5,000+$50 - $99 / hr10 - 49Milford Mill, MD
Services provided
Launched in 2024, Notion Providers is a CRM consulting and SI company. Located in Milford Mill, Maryland, the team offers CRM consulting and SI and Business Consulting.
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$1,000+< $25 / hr2 - 9Surat, India
Services provided
Web development firm TeqnoDux is based in Surat, India. Launched in 2018, the team specializes in Web Development and CRM consulting and SI.
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$5,000+$150 - $199 / hr2 - 9Rochester, NY
Services provided
Kindred Dynamics, a Marketing Strategy company, was founded in 2024. The team specializes in Marketing Strategy and BI & big data consulting & SI.
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$1,000+$50 - $99 / hr10 - 49Ahmedabad, India
Services provided
Actowis, an IT managed services company, was established in 2019. In Ahmedabad, India, the team specializes in IT managed services and Custom Software Development.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Geeks Solutions LLC is a midsize Houston, Texas-based IT managed services company. Their services include IT managed services.
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$1,000+$25 - $49 / hr2 - 9Vadodara, India
Services provided
RPA Unicorn is a Robotics Process Automation company. In Vadodara, India, their small team specializes in Robotics Process Automation and IT managed services. The firm was launched in 2023.
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$1,000+$25 - $49 / hr2 - 9Fishkill, NY
Services provided
The Arrow Group is a Sales Outsourcing company. The company is headquartered in Fishkill, New York. Their team provides Sales Outsourcing and Email Marketing.
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UndisclosedUndisclosed2 - 9Tampa, FL
Services provided
Social media marketing firm The Flying Goat Agency was launched in 2022. The firm focuses on Social Media Marketing and Email Marketing, and is small.
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$1,000+$25 - $49 / hr2 - 9Dehradun, India
Services provided
ANYA SOFTEK CONSULTANCY SERVICES PVT LTD is a branding firm. Based in Dehradun, India, their team focuses on Branding and BI & big data consulting & SI.
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$1,000+$25 - $49 / hr10 - 49
Services provided
ERP consulting and SI company NexPro Technologies is headquartered in Nairobi, Kenya. Founded in 2020, the team provides ERP consulting and SI.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Gridpress is an IT managed services company. They were founded in 2024, and their services include IT managed services and Web Development.
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$1,000+$50 - $99 / hrFreelancer
Services provided
Launched in 2024, Joontide is a social media marketing agency. Their services include Social Media Marketing and Pay Per Click.
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UndisclosedUndisclosed2 - 9Dubai, United Arab Emirates
Services provided
Ample Techx is a branding firm founded in 2021. The team provides Branding and Digital Strategy.
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$1,000+< $25 / hr2 - 9
Services provided
Webdroy Solutions Pvt Ltd, a web design agency, was founded in 2023. The small team offers Web Design and CRM consulting and SI.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Zizopixels is a SEO company. The Santa Clara, California-based team offers Search Engine Optimization and Graphic Design.
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UndisclosedUndisclosed2 - 9
Services provided
Small branding firm Webdesino, is in. Their services include Branding and Social Media Marketing.
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$1,000+$25 - $49 / hr2 - 9Bengaluru, India
Services provided
Unleash Tech Worx Pvt Ltd is a CRM consulting and SI company. Founded in 2023, the team provides CRM consulting and SI and Sales Outsourcing. The firm is based in Bengaluru, India.
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Undisclosed$50 - $99 / hrFreelancerLakewood, OH
Services provided
HJ Web Solutions, a SEO services firm, is in Lakewood, Ohio. They focus on Search Engine Optimization and CRM consulting and SI and were founded in 2024.
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Undisclosed< $25 / hr10 - 49Sheridan, WY
Services provided
Digital Falcon LLC is a graphic design company. They were founded in 2024 and provide Graphic Design and IT managed services.
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$10,000+$25 - $49 / hr10 - 49San Francisco, CA
Services provided
Zaltech AI is an IT managed services company. The team focuses on IT managed services and Custom Software Development and is based in San Francisco, California and Dubai, United Arab Emirates.
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UndisclosedUndisclosed250 - 999Baltimore, MD
Services provided
Freight Shippers Leads is a web design agency established in 2017. The agency provides Web Design and Search Engine Optimization, and is midsize.
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UndisclosedUndisclosed2 - 9
Services provided
Small Product Design company HevByte, is based in Lahore, Pakistan. Their services include Product Design and IT managed services.
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$1,000+$25 - $49 / hrFreelancer
Services provided
IT strategy consulting company The Tailored PM was established in 2022. The team specializes in IT strategy consulting and CRM consulting and SI.
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$10,000+$25 - $49 / hr50 - 249
Services provided
Arhina Infotech is an IT managed services company. The Surat, India-based company was founded in 2021. Their services include IT managed services and Custom Software Development.
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$1,000+Undisclosed10 - 49
Services provided
Founded in 2025, ERP Service Advisor is an ERP consulting and SI company. The agency provides ERP consulting and SI.
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$1,000+Undisclosed2 - 9
Services provided
CRM Consulting Firm is an Advertising company. They specialize in Advertising and Branding and were founded in 2021.
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$5,000+$50 - $99 / hr2 - 9
Services provided
Dragonfruit Ventures LLC is an AI Consulting company. They were established in 2016, and their services include AI Consulting and Sales Outsourcing.
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$10,000+$25 - $49 / hr2 - 9
Services provided
Big data analytics company Lucklytics is based in Varna, Bulgaria. Established in 2024, the team specializes in BI & big data consulting & SI and IT staff augmentation.
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$1,000+$100 - $149 / hrFreelancerMarseille, France
Services provided
DATAHEKA is a Digital Strategy company located in Marseille, France. Established in 2023, the team focuses on Digital Strategy and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Chennai, India
Services provided
Intellion Technologies, an IT managed services company, is in Chennai, India. They focus on IT managed services and Web Development.
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$1,000+< $25 / hr10 - 49Tampa, FL
Services provided
Founded in 2024, Advanced Business Modern Solutions is a social media marketing company. The small team focuses on Social Media Marketing and Search Engine Optimization.
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$5,000+$25 - $49 / hr10 - 49Gandhinagar, India
Services provided
Based in Gandhinagar, India, Swan Digital Labs is a small CRM consulting and SI company. Their services include CRM consulting and SI and IoT development.
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UndisclosedUndisclosed2 - 9West Lafayette, IN
Services provided
Located in West Lafayette, Indiana, Stellar Mass Consulting LLC is a small big data company. Their services include BI & big data consulting & SI.
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$10,000+$25 - $49 / hr2 - 9Mill Creek, WA
Services provided
IT managed services company ApiaryX is headquartered in Mill Creek, Washington. The team focuses on IT managed services and Custom Software Development.
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$1,000+$150 - $199 / hr2 - 9Freemansburg, PA
Services provided
Nexus Agents is a CRM consulting and SI company. The team specializes in CRM consulting and SI and Artificial Intelligence, and the company is in Freemansburg, Pennsylvania.
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UndisclosedUndisclosed10 - 49Pimpri-Chinchwad, India
Services provided
NES Data, an IT managed services company, is headquartered in Pimpri-Chinchwad, India. Established in 2024, the team provides IT managed services.
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$10,000+$150 - $199 / hr50 - 249Warszawa, Poland
Services provided
They Digital SA is a midsize Advertising company established in 2008. Their team specializes in Advertising and Marketing Strategy.
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$1,000+Undisclosed50 - 249
Services provided
Web design agency Web Design Orlando was launched in 2024. The midsize team provides Web Design and UX/UI Design.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.