Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$1,000+$50 - $99 / hr10 - 49Miami, FL
Services provided
Articod Digital Lab is a social media marketing firm. Established in 2018, their team focuses on Social Media Marketing and Pay Per Click.
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$10,000+$50 - $99 / hr50 - 249Dhaka, Bangladesh
Services provided
Tech Terrain-IT Ltd is a software development company in Dhaka, Bangladesh. They provide Custom Software Development and IT staff augmentation.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$5,000+< $25 / hr10 - 49Guwahati, India
Services provided
Established in 2022, Xynocast Consultancy Services is a SEO company. The firm provides Search Engine Optimization and UX/UI Design, and is small.
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UndisclosedUndisclosed10 - 49Mumbai, India
Services provided
Maxus Technologies is a website development firm. They offer Web Development and Mobile App Development and were established in 2009. The firm is in Mumbai, India.
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$5,000+$25 - $49 / hr2 - 9
Services provided
Coderlift is a social media marketing company. Their small team is located in Dhaka, Bangladesh. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed10 - 49Prague, Czech Republic
Services provided
ATMT Inc. Is an Advertising company. The firm is located in Prague, Czech Republic. Their services include Advertising and Branding.
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$1,000+< $25 / hr10 - 49
Services provided
Tamesa Tech is a web design agency. The company is headquartered in LA, California. Their services include Web Design and CRM consulting and SI.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed250 - 999Gaithersburg, MD
Services provided
UnityPay is a Product Design company launched in 2006. Based in Gaithersburg, Maryland and Gaithersburg, Maryland, the team provides Product Design and IT managed services.
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$1,000+$25 - $49 / hr50 - 249Kochi, India
Services provided
PixelBoho Creative Digital Agency is a web development company. The midsize Kochi, India-based team offers Web Development and Mobile App Development. The company was launched in 2014.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed2 - 9
Services provided
Alam Hossain is a data analytics company. The Savar, Bangladesh-based company was launched in 2024. Their team offers BI & big data consulting & SI and Web Development.
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$5,000+$50 - $99 / hr2 - 9Northglenn, CO
Services provided
Alderaan Operations Solutions is a small branding firm established in 2013. Their services include Branding and Web Design.
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Undisclosed< $25 / hr2 - 9
Services provided
Enrichverx AI is a Market Research company. They are located in San Francisco, California and Lahore, Pakistan. Their team offers Market Research and CRM consulting and SI.
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$1,000+< $25 / hr2 - 9
Services provided
Established in 2023, Bite Blueprint is a Logo company. The small team provides Logo and IT managed services.
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$1,000+< $25 / hr10 - 49Gujranwala, Pakistan
Services provided
Located in Gujranwala, Pakistan and Rawalpindi, Pakistan, Jinnah Technologies is an ERP consulting and SI company. The team focuses on ERP consulting and SI and Custom Software Development.
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UndisclosedUndisclosed2 - 9Madrid, Spain
Services provided
IndieInnova | AI and Automation is an artificial intelligence company. They provide Artificial Intelligence and CRM consulting and SI and were launched in 2023.
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UndisclosedUndisclosed50 - 249Mississauga, Canada
Services provided
IT managed services and Document Digitization & Management company Escrap Canada Inc. Specializes in IT managed services and Document Digitization & Management. They were launched in 1995.
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$1,000+< $25 / hr50 - 249Marietta, GA
Services provided
Midsize IT managed services company 263Hub, is based in Marietta, Georgia and Harare, Zimbabwe. Their services include IT managed services and Mobile App Development.
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$1,000+$50 - $99 / hr2 - 9Atascocita, TX
Services provided
AJWN Consulting is a SEO services firm. The team is located in Atascocita, Texas, and their services include Search Engine Optimization and Web Design.
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$1,000+< $25 / hr10 - 49Dhaka, Bangladesh
Services provided
SoftLab It, a web design company, is based in Dhaka, Bangladesh. The team offers Web Design and BI & big data consulting & SI.
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Undisclosed$25 - $49 / hr2 - 9Centurion, South Africa
Services provided
Elevate WebDev is a SEO services firm located in Centurion, South Africa. Established in 2023, the team offers Search Engine Optimization and Web Design.
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$1,000+$25 - $49 / hr10 - 49Ithaira, India
Services provided
Digitalmediafox Private Limited is an user experience agency. The small Ithaira, India-based team offers UX/UI Design and IT managed services. The company was launched in 2015.
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$1,000+$100 - $149 / hrFreelancerOttawa, Canada
Services provided
Launched in 2023, AG Business Consultant & Associates is a small Marketing Strategy company in Ottawa, Canada. Their team offers Marketing Strategy and IT strategy consulting.
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$1,000+$50 - $99 / hr2 - 9Galway, Ireland
Services provided
In Galway, Ireland, Meep Marketing is a small social media marketing company. Their services include Social Media Marketing and Search Engine Optimization.
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$100,000+$100 - $149 / hr50 - 249
Services provided
Inspirenet information Technology Company, a Mobile & App Marketing company, was launched in 2017. The team offers Mobile & App Marketing and IT managed services.
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$1,000+$25 - $49 / hr2 - 9
Services provided
IT managed services company FQR HOST was established in 2020. The firm specializes in IT managed services and Application Management & Support, and is small.
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Undisclosed$100 - $149 / hr2 - 9Berlin, Germany
Services provided
BITEFEX GmbH is a Berlin, Germany-based IT managed services company. Their services include IT managed services.
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$1,000+$25 - $49 / hr50 - 249Amsterdam, Netherlands
Services provided
Tekhne, a Conversion Optimization company, was launched in 2013. The company provides Conversion Optimization and UX/UI Design.
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$1,000+$150 - $199 / hrFreelancer
Services provided
Established in 2024, Contineofy is a CRM consulting and SI company. The team provides CRM consulting and SI and Email Marketing.
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$1,000+< $25 / hr10 - 49Nagercoil, India
Services provided
Artic Nine Creative Agency is a SEO services firm located in Nagercoil, India. They offer Search Engine Optimization and CRM consulting and SI.
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$5,000+$25 - $49 / hr10 - 49
Services provided
Launched in 2017, Ionsoft, a small IT managed services company, is in. Their team specializes in IT managed services and Custom Software Development.
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UndisclosedUndisclosed2 - 9
Services provided
Netstaff AU, an IT managed services company, was established in 2023. The firm focuses on IT managed services and Business Consulting, and is small.
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$1,000+$100 - $149 / hr2 - 9Delhi, India
Services provided
Pksoftech is a social media marketing company. The Delhi, India-based firm provides Social Media Marketing and Web Design.
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$5,000+$100 - $149 / hr2 - 9Karlsbad, Germany
Services provided
CRM consulting and SI company DynCRM GmbH is in Karlsbad, Germany. They provide CRM consulting and SI and were launched in 2013.
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$1,000+< $25 / hr10 - 49Abuja, Nigeria
Services provided
Zozzah, a branding agency, is in Abuja, Nigeria. The team provides Branding and Web Design.
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$1,000+$100 - $149 / hr2 - 9Austin, TX
Services provided
Tech Support Austin is an IT managed services company based in Austin, Texas. Their services include IT managed services and Compliance Consulting.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Zontik Solutions is a social media marketing firm. The Kalispell, Montana-based team provides Social Media Marketing and Search Engine Optimization.
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$1,000+$25 - $49 / hr10 - 49Karachi, Pakistan
Services provided
IrusSoft, a SEO company, was launched in 2014. The small team offers Search Engine Optimization and BI & big data consulting & SI.
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$1,000+$25 - $49 / hr2 - 9Leeds, England
Services provided
Slap & Tickle Marketing is a SEO agency. The firm is based in Leeds, England and Madrid, Spain. Their team provides Search Engine Optimization and Web Design.
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$1,000+$25 - $49 / hr10 - 49Islamabad, Pakistan
Services provided
INKSOFT Inc. Is a Translation company. The Islamabad, Pakistan-based agency specializes in Translation and IT managed services.
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$5,000+$100 - $149 / hr2 - 9Dubai, United Arab Emirates
Services provided
Evolv is a small Email Marketing company launched in 2013. Their services include Email Marketing and Conversion Optimization.
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$1,000+$25 - $49 / hr10 - 49Noida, India
Services provided
Social media marketing company Jovial Digital Services focuses on Social Media Marketing and Search Engine Optimization. They were launched in 2021.
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$1,000+$25 - $49 / hr2 - 9Dubai, United Arab Emirates
Services provided
TechZoetic is an user experience agency. The company is headquartered in Dubai, United Arab Emirates. Their team specializes in UX/UI Design and BI & big data consulting & SI.
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Undisclosed$25 - $49 / hr2 - 9
Services provided
Seo Worcester is a web design agency. Located in Worcester, England, the firm was established in 2022. Their team provides Web Design and Search Engine Optimization.
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$1,000+$50 - $99 / hrFreelancer
Services provided
Webdesign Weimar is a Weimar, Germany-based web design company. Their services include Web Design and UX/UI Design.
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UndisclosedUndisclosed2 - 9Paris, France
Services provided
DataVLab, a Data Annotation Services company, is based in Paris, France. Their services include Data Annotation Services and BI & big data consulting & SI.
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$25,000+$50 - $99 / hr50 - 249Gurugram, India
Services provided
In Gurugram, India, Techginity is a midsize artificial intelligence company. The team specializes in Artificial Intelligence and Custom Software Development.
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$25,000+$150 - $199 / hr10 - 49Winnipeg, Canada
Services provided
CRM consulting and SI company Focused Forward specializes in CRM consulting and SI and IT staff augmentation. They are based in Winnipeg, Canada.
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$1,000+$300+ / hrFreelancerUmuahia, Nigeria
Services provided
Brownmozilawebs is a branding firm founded in 2016. The agency specializes in Branding and Graphic Design.
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$25,000+$50 - $99 / hr250 - 999Houston, TX
Services provided
DATAENGITE is a big data company. They offer BI & big data consulting & SI and Web Development and are located in Houston, Texas.
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UndisclosedUndisclosed2 - 9
Services provided
In Dublin, Leinster D9, Ireland, Roonii is a small pay per click agency. The team offers Pay Per Click and Social Media Marketing.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.