Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$5,000+Undisclosed2 - 9
Services provided
Martech Ninjas is a data analytics company. The company was established in 2022. Their services include BI & big data consulting & SI.
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UndisclosedUndisclosed1,000 - 9,999Lahore, Pakistan
Services provided
HR Outsourcing company HR Perfect Solution Providers was established in 2011. The team provides HR Outsourcing and HR Consulting.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed2 - 9
Services provided
WEPROCESS, an Advertising company, is headquartered in Fes, Morocco. The team focuses on Advertising and Content Marketing.
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$1,000+$25 - $49 / hr2 - 9Miyapur, India
Services provided
Agency Clubs is a SEO company. Established in 2022, their team offers Search Engine Optimization and Pay Per Click.
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$10,000+$25 - $49 / hr10 - 49Austin, TX
Services provided
Data Gurus, a big data analytics company, was launched in 2022. The team focuses on BI & big data consulting & SI and is headquartered in Austin, Texas.
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$5,000+$100 - $149 / hr50 - 249Tempe, AZ
Services provided
Faraya, a software development company, was launched in 2019. The firm focuses on Custom Software Development and Artificial Intelligence, and is midsize.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Setup Experts is a small graphic design company established in 2018. Their services include Graphic Design and ERP consulting and SI.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$1,000+$50 - $99 / hr50 - 249
Services provided
Altezza Creative Solutions is a big data analytics company. The team is in دبي, United Arab Emirates, and their services include BI & big data consulting & SI and Custom Software Development.
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$1,000+Undisclosed10 - 49Handforth, England
Services provided
FastDox is a CRM consulting and SI company. Founded in 2018, their team offers CRM consulting and SI.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$5,000+$25 - $49 / hr10 - 49
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Based in , Big Bang Designs is a web development firm. Their services include Web Development and Digital Strategy.
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$5,000+$200 - $300 / hr10 - 49Bangkok, Thailand
Services provided
Pendulum is a small UX company in Singapore, Singapore and Bangkok, Thailand. The team provides UX/UI Design and IT managed services.
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$5,000+$100 - $149 / hr2 - 9Emerald, Australia
Services provided
Launched in 2005, Bluewave Technology, a small pay per click agency, is based in Emerald, Australia. Their services include Pay Per Click and Advertising.
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$10,000+$50 - $99 / hr10 - 49Paris, France
Services provided
Established in 2019, Wimbee is a big data company. The agency provides BI & big data consulting & SI and Web Development, and is small.
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UndisclosedUndisclosed2 - 9Pinellas Park, FL
Services provided
Southern Imaging Copiers is an Other Marketing company founded in 2014. The team focuses on Other Marketing and Business Consulting and is based in Pinellas Park, Florida.
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UndisclosedUndisclosed10 - 49
Services provided
Located in Nassau, New York, DemandCapture is a small Advertising company. The team offers Advertising and IT managed services.
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$10,000+$50 - $99 / hr10 - 49Budapest, Hungary
Services provided
IBT Consulting Kft is a custom software development company. Founded in 2018, the agency is located in Budapest, Hungary. Their services include Custom Software Development and Web Development.
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$5,000+$25 - $49 / hr2 - 9
Services provided
Headquartered in Belo Horizonte, Brazil, Ideware is a Digital Strategy company. Their services include Digital Strategy and Social Media Marketing.
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$10,000+$150 - $199 / hr10 - 49Miami, FL
Services provided
Cognitive Generation Enterprises is an IT managed services company. The Atlanta, Georgia-based agency was established in 2004. Their team specializes in IT managed services.
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UndisclosedUndisclosed50 - 249Highland Park, Australia
Services provided
Established in 1996, Kmac Digital is a web development firm. Their services include Web Development and Email Marketing.
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$1,000+$25 - $49 / hr50 - 249Da Nang, Vietnam
Services provided
SapotaCorp is a website development firm. The agency is in Da Nang, Vietnam and Ha Noi, Vietnam. Their team specializes in Web Development and Mobile App Development.
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$1,000+Undisclosed50 - 249San Pedro Sula, Honduras
Services provided
Altiatek is an IT managed services and IT staff augmentation company launched in 2022. The agency offers IT managed services and IT staff augmentation, and is midsize.
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$1,000+$300+ / hr50 - 249
Services provided
Cogntih, an app development company, is located in Singapore, Singapore. Established in 2021, the team offers Mobile App Development and Web Development.
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$1,000+$50 - $99 / hrFreelancerNew Haven, CT
Services provided
Founded in 2023, Klise Consulting is a small custom software development firm. Their team offers Custom Software Development and Web Design.
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$1,000+$50 - $99 / hr50 - 249Mumbai, India
Services provided
Launched in 2017, ScatterPie Analytics - Data Analytics Consulting Company is a big data analytics company. The team focuses on BI & big data consulting & SI and Artificial Intelligence.
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$1,000+$200 - $300 / hrFreelancer
Services provided
Shemash, LLC, a Marketing Strategy company, was launched in 2019. The team focuses on Marketing Strategy and CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Wakefield, England
Services provided
ZedSoft, a business intelligence company, was established in 2019. Based in Wakefield, England and Leeds, England, the team focuses on BI & big data consulting & SI and Custom Software Development.
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$1,000+$25 - $49 / hr10 - 49Astana, Kazakhstan
Services provided
Yessen & Company, a data analytics company, was launched in 2016. The firm focuses on BI & big data consulting & SI, and is small.
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UndisclosedUndisclosed50 - 249Sydney, Australia
Services provided
Midsize Direct Marketing company DataList, is in Sydney, Australia. The team offers Direct Marketing and BI & big data consulting & SI.
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$10,000+$25 - $49 / hr1,000 - 9,999Meridian, ID
Services provided
InTimeTec BV is a web design company established in 2009. Their team specializes in Web Design and BI & big data consulting & SI.
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$5,000+$50 - $99 / hr2 - 9Chennai, India
Services provided
Savittr is a CRM consulting and SI company launched in 2018. Their team specializes in CRM consulting and SI and Product Marketing.
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$100,000+$150 - $199 / hr10 - 49Erie, CO
Services provided
Small ERP consulting and SI company Zero Point ERP, is headquartered in Erie, Colorado. The team provides ERP consulting and SI.
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$5,000+$25 - $49 / hr50 - 249Nashik, India
Services provided
LST Consultancy is an ERP consulting and SI company headquartered in Nashik, India and Bella Vista, Australia. Founded in 2014, the team provides ERP consulting and SI.
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$1,000+$200 - $300 / hr2 - 9Toronto, Canada
Services provided
Launched in 2020, Inflectiv is a CRM consulting and SI company. The firm focuses on CRM consulting and SI, and is small.
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UndisclosedUndisclosed250 - 999Bhubaneswar, India
Services provided
Launched in 2015, Capdeal Realty Care Pvt. Ltd. Is a custom software development company. Headquartered in Bhubaneswar, India, the team specializes in Custom Software Development and Branding.
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$5,000+Undisclosed2 - 9
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Albatross Deconstructed, a branding agency, is in Orange, California and Deming, New Mexico. The team specializes in Branding and Search Engine Optimization.
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Undisclosed$25 - $49 / hr10 - 49Jaipur, India
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Serverpoet Tech Solutions is a SEO company. The Jaipur, India-based firm specializes in Search Engine Optimization and Web Development.
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UndisclosedUndisclosed10 - 49San Diego, CA
Services provided
Impel Consulting is a CRM consulting and SI company. The team is headquartered in San Diego, California and Irvine, California, and their services include CRM consulting and SI.
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$5,000+Undisclosed2 - 9Surat, India
Services provided
Laxicon Solution is a Surat, India-based social media marketing agency. They provide Social Media Marketing and ERP consulting and SI.
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$1,000+$25 - $49 / hr2 - 9Richardson, TX
Services provided
Dualhash Inc, a website development company, was founded in 2019. Headquartered in Richardson, Texas, the team offers Web Development and UX/UI Design.
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$5,000+$200 - $300 / hr2 - 9London, England
Services provided
ALPN Digital Ltd is a CRM consulting and SI company based in London, England. Their services include CRM consulting and SI and Artificial Intelligence.
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UndisclosedUndisclosed50 - 249Pune, India
Services provided
Softomatic is an user experience company. Located in Pune, India, the firm focuses on UX/UI Design and ERP consulting and SI.
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$25,000+$50 - $99 / hr10 - 49
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Web design company and IT managed services company GloneSoft Web Design Agency provides Web Design and IT managed services. They were launched in 2012.
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$1,000+< $25 / hr10 - 49
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Big data analytics company and AI development company Inteliconvo.ai was launched in 2022. The agency specializes in BI & big data consulting & SI and Artificial Intelligence, and is small.
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UndisclosedUndisclosed2 - 9Singapore
Services provided
In Singapore, Conacea Pte Ltd is an IT managed services company. They focus on IT managed services.
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$1,000+$50 - $99 / hrFreelancerMobile, AL
Services provided
Div3rgent Creative is a SEO company. They are based in Mobile, Alabama, and their services include Search Engine Optimization and Web Design.
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$5,000+< $25 / hr2 - 9Raleigh, NC
Services provided
Cloudfruit, a big data company and Data Annotation Services company, was founded in 2022. The firm specializes in BI & big data consulting & SI and Data Annotation Services, and is small.
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$1,000+$25 - $49 / hr2 - 9Urbanización Puerta de Casasola, Spain
Services provided
WLDAGENCY is an Email Marketing company. The Urbanización Puerta de Casasola, Spain-based team specializes in Email Marketing and Web Design.
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$1,000+$50 - $99 / hr50 - 249
Services provided
ISay Solutions Pvt Ltd is a Market Research company established in 2022. The team offers Market Research and Digital Strategy and is based in Pune, India.
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$10,000+$150 - $199 / hr2 - 9Nijverdal, Netherlands
Services provided
In Nijverdal, Netherlands, Realtime B.V. Is a data analytics company. Their services include BI & big data consulting & SI.
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$1,000+$25 - $49 / hr50 - 249Mumbai, India
Services provided
Branding agency Patronus Marketing Management is located in Mumbai, India. They focus on Branding and Public Relations.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.