Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$1,000+$25 - $49 / hr10 - 49Ho Chi Minh City, Vietnam
Services provided
Established in 2012, SAIGON IT SERVICES is an IT managed services company. The team focuses on IT managed services and is located in Ho Chi Minh City, Vietnam.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Established in 2018, Beweb, a small graphic design company, is headquartered in Mexico, Mexico and Mexico, Mexico. Their services include Graphic Design and IT managed services.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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Undisclosed$25 - $49 / hr2 - 9San José, Costa Rica
Services provided
Near Coding is an IT managed services company. They are located in San José, Costa Rica, and their services include IT managed services and IT staff augmentation.
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UndisclosedUndisclosed2 - 9Dar es Salaam, Tanzania
Services provided
Established in 2013, Wazoefu Technology is a small branding agency. Their services include Branding and Corporate Training & Coaching.
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UndisclosedUndisclosedFreelancerDar es Salaam, Tanzania
Services provided
Simba Web Designs is a graphic design company. Their small team of employees is based in Dar es Salaam, Tanzania. Their team provides Graphic Design and IT managed services.
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UndisclosedUndisclosed2 - 9Ajman, United Arab Emirates
Services provided
Rivet Solutions FZE, an unified communications consulting & SI company, focus on unified communications consulting & SI and Other Digital Marketing. They were founded in 2013.
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$5,000+$50 - $99 / hr10 - 49
Services provided
Located in Philadelphia , Pennsylvania, IT TIGERS LLC is a small IT managed services and IT staff augmentation company. Their services include IT managed services and IT staff augmentation.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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Undisclosed< $25 / hr2 - 9
Services provided
Established in 2014, Hubnet is a small Dar es Salaam, Tanzania-based IT managed services company. Their team specializes in IT managed services and Digital Strategy.
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$1,000+< $25 / hr2 - 9Pretoria, South Africa
Services provided
Digital Marketing PTA is a Pretoria, South Africa-based web development company. They specialize in Web Development and Social Media Marketing and were launched in 2005.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosedFreelancerManchester, England
Services provided
Scryla Consultancy Ltd is a Business Consulting company. The agency is located in Manchester, England. Their services include Business Consulting and CRM consulting and SI.
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$1,000+$25 - $49 / hr2 - 9Ribble Valley, England
Services provided
Launched in 1999, 3D Imaging is a branding firm. The company specializes in Branding and IT strategy consulting, and is small.
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$10,000+$100 - $149 / hr2 - 9
Services provided
IDigitalise Ltd is an e-commerce development company located in Uxbridge, England and India. They specialize in E-Commerce Development and Web Design.
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UndisclosedUndisclosed2 - 9
Services provided
Citadel Design is an IT managed services company. They were founded in 2017 and provide IT managed services and Web Design.
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UndisclosedUndisclosed2 - 9Bengaluru, India
Services provided
CrowdShakti is an artificial intelligence development company. The Bengaluru, India-based team focuses on Artificial Intelligence and BI & big data consulting & SI.
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$1,000+< $25 / hr10 - 49Chennai, India
Services provided
FreshDataLabs, a data analytics company, is in Chennai, India. They focus on BI & big data consulting & SI and were founded in 2018.
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$1,000+$100 - $149 / hr2 - 9Skippack, PA
Services provided
TruDemand, LLC is a small Skippack, Pennsylvania-based Email Marketing company. Their services include Email Marketing and Content Marketing.
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$1,000+$150 - $199 / hr10 - 49Castalia, NC
Services provided
Sente Media Group, Inc. Is a small Castalia, North Carolina-based CRM consulting and SI company. Their services include CRM consulting and SI and Search Engine Optimization.
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$5,000+$100 - $149 / hr2 - 9Washington, DC
Services provided
Creative Analytics is a web design agency. Their team is headquartered in Washington, District of Columbia. The firm offers Web Design and Digital Strategy.
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$5,000+$100 - $149 / hr2 - 9New York, NY
Services provided
MarketingFox Solutions, a Digital Strategy company, was established in 2014. They focuses on Digital Strategy and CRM consulting and SI.
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$1,000+< $25 / hr10 - 49
Services provided
GDSoftwares is a small custom software development company. They provide Custom Software Development and IT managed services and were founded in 2012.
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$10,000+$50 - $99 / hr2 - 9Montréal, Canada
Services provided
Mango Software is an app development firm located in Montréal, Canada. They specialize in Mobile App Development and Custom Software Development and were established in 2014.
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$1,000+$100 - $149 / hr10 - 49
Services provided
JOT IT, an IT managed services company, was launched in 2018. The firm provides IT managed services.
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$1,000+Undisclosed2 - 9Marseille, France
Services provided
UX design company Atrioom was founded in 2016. The firm offers UX/UI Design and Graphic Design, and is small.
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$1,000+Undisclosed2 - 9
Services provided
Founded in 2017, Constant Leads is a small data analytics company and Digital Strategy company. Their services include BI & big data consulting & SI and Digital Strategy.
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$1,000+< $25 / hr2 - 9Addis Ababa, Ethiopia
Services provided
Website development firm TYC Web Design and App Development offers Web Development and Custom Software Development. They were founded in 2013.
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$10,000+$50 - $99 / hr50 - 249Riyadh, Saudi Arabia
Services provided
Golden Logic Co. Is a software development firm. They focus on Custom Software Development and UX/UI Design and were established in 2017. The firm is in Riyadh, Saudi Arabia.
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UndisclosedUndisclosed10 - 49Perth, Australia
Services provided
Diverse Services is an IT managed services company. They specialize in IT managed services and are based in Perth, Australia.
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Undisclosed$150 - $199 / hr10 - 49
Services provided
CRM consulting and SI company Frank Belford is headquartered in London, England. They offer CRM consulting and SI.
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$10,000+$150 - $199 / hr2 - 9Leeds, England
Services provided
Artificial intelligence development company Method Analytics Ltd is based in Leeds, England. Their services include Artificial Intelligence and BI & big data consulting & SI.
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$5,000+Undisclosed10 - 49Singapore, Singapore
Services provided
SMART CONSULTING SOLUTIONS, a small big data analytics company, is based in Singapore, Singapore. The team provides BI & big data consulting & SI and Artificial Intelligence.
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$5,000+Undisclosed10 - 49Atlanta, GA
Services provided
Blackfire Media, a big data company and Digital Strategy company, was founded in 2016. The firm specializes in BI & big data consulting & SI and Digital Strategy.
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$1,000+< $25 / hr2 - 9L'viv, Ukraine
Services provided
Visione Interna is a L'viv, Ukraine-based CRM consulting and SI company. They focus on CRM consulting and SI and Social Media Marketing.
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$5,000+$50 - $99 / hr2 - 9St. Petersburg, FL
Services provided
Conversations Digital: Law Firm Marketing, Web Design, SEO and Consulting is a SEO company. The St. Petersburg, Florida-based firm focuses on Search Engine Optimization and Social Media Marketing.
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$5,000+$50 - $99 / hr50 - 249Brentford, England
Services provided
Established in 2014, Amdrodd Technologies is a CRM consulting and SI company. The midsize team provides CRM consulting and SI.
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$1,000+Undisclosed2 - 9
Services provided
Max Ranx is a business intelligence company. Based in Cincinnati, Ohio, their team focuses on BI & big data consulting & SI and Digital Strategy.
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UndisclosedUndisclosed2 - 9Fargo, ND
Services provided
Located in Fargo, North Dakota, Advest Marketing is a small branding agency. Their services include Branding and CRM consulting and SI.
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$1,000+$25 - $49 / hr2 - 9Kolkata, India
Services provided
Established in 2018, HappyClouding Services is a CRM consulting and SI company. The firm focuses on CRM consulting and SI and Content Marketing, and is small.
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UndisclosedUndisclosed10 - 49Anand, India
Services provided
UnifyHOST is an IT managed services company. They focus on IT managed services and Logo and were launched in 2016. The firm is in Anand, India.
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$1,000+Undisclosed10 - 49
Services provided
PG iNFOTECH, an IT managed services company, offer IT managed services and Mobile App Development. They were founded in 2016.
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$10,000+< $25 / hr250 - 999Ho Chi Minh, Vietnam
Services provided
TMA Innovation is a Ho Chi Minh, Vietnam-based artificial intelligence company. Established in 2017, the team specializes in Artificial Intelligence and Blockchain.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Laser Focus Data, a business intelligence company, was launched in 2018. The small team offers BI & big data consulting & SI.
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$1,000+$25 - $49 / hr10 - 49
Services provided
5 Point Solutions is an e-commerce development firm. The Iasi, Romania-based team offers E-Commerce Development and Web Development.
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$10,000+$25 - $49 / hr2 - 9
Services provided
Founded in 2017, Appeal Digital Solutions is an user experience company. Their services include UX/UI Design and E-Commerce Development.
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$1,000+< $25 / hr2 - 9General Trias, Philippines
Services provided
ROC.PH Digital Marketing Services is a graphic design agency. Established in 2016, the team focuses on Graphic Design and Digital Strategy. The firm is located in General Trias, Philippines.
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UndisclosedUndisclosed10 - 49Lubliniec, Poland
Services provided
Based in Lubliniec, Poland, Software Test Group is a small IT managed services company. Their services include IT managed services and Application Testing.
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UndisclosedUndisclosed10 - 49Jasper, IN
Services provided
Cabentry, a small IT managed services company, is headquartered in Jasper, Indiana. The team focuses on IT managed services.
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$10,000+Undisclosed10 - 49Elmwood Park, NJ
Services provided
Sigmoid Group, an artificial intelligence firm, was established in 2018. They focuses on Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Budapest, Hungary
Services provided
P92 Digital is a mobile application development firm. The team provides Mobile App Development and Web Development, and the firm is located in Budapest, Hungary and Szeged, Hungary.
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$1,000+$25 - $49 / hr50 - 249Sviatopetrivske, Ukraine
Services provided
Established in 2015, S2K Software is a software development firm. The team specializes in Custom Software Development and Web Development.
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UndisclosedUndisclosed2 - 9Toms River, NJ
Services provided
InfoTech Innovators llc is an IT managed services company located in Toms River, New Jersey. They offer IT managed services.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.