Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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Undisclosed< $25 / hr50 - 249Ahmedabad, India
Services provided
WebDataGuru, a big data analytics company, provides BI & big data consulting & SI. The agency is headquartered in Houston, Texas and Ahmedabad, India.
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UndisclosedUndisclosed10 - 49Brampton, Canada
Services provided
Network Repairs, an IT managed services company, was established in 2000. They provides IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$1,000+< $25 / hr10 - 49Karachi, Pakistan
Services provided
Established in 2022, Infor partners in Pakistan, a small IT managed services company, is located in Karachi, Pakistan. Their services include IT managed services.
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Undisclosed< $25 / hr2 - 9
Services provided
Established in 2022, Netooze is an IT managed services company. The team provides IT managed services.
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UndisclosedUndisclosed50 - 249
Services provided
Nerd Alert is an IT managed services company. The team is located in Palm Beach, Florida, and their services include IT managed services.
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UndisclosedUndisclosed50 - 249Dublin, Ireland
Services provided
Conjura is a data analytics company. Located in Dublin, Ireland and London, England, the team specializes in BI & big data consulting & SI and Custom Software Development.
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UndisclosedUndisclosed50 - 249Boulder, CO
Services provided
Red Van Workshop is a CRM consulting and SI company. Founded in 2013, the agency provides CRM consulting and SI.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$1,000+$200 - $300 / hr2 - 9Montevideo, Uruguay
Services provided
Service Schneider Electrónica Montevideo is a small IT managed services company founded in 2002. Their services include IT managed services.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Located in Dubai, United Arab Emirates and Dubai, United Arab Emirates, Daneen Al Majaz IT Services is an Advertising company. Their services include Advertising and Branding.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
<p>99Brightminds unlocks hidden value in Jordan through dedicated technology center(s) that cater to international clients outside the kingdom. We have a proven track record in engineering and
Read more$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 96 projectsPeeklogic, LLC is a Salesforce development and consulting firm specializing in CRM implementation, customization, and integration. They receive overwhelmingly positive feedback, with approximately 100% of reviewers highlighting their strong project management, responsiveness, and ability to adapt Salesforce solutions to client needs. Clients also frequently commend Peeklogic, LLC for their clear communication and efficient delivery of projects.
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UndisclosedUndisclosed10 - 49
Services provided
HLB System Solutions is a small IT managed services company. They specialize in IT managed services and were established in 2000.
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$1,000+$50 - $99 / hr10 - 49Dundee, Scotland
Services provided
Shackleton Technologies is an IT managed services company. They are located in Dundee, Scotland and Edinburgh, Scotland and have small team of experts. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249
Services provided
Ingenious Netsoft is a SEO company founded in 2010. The team offers Search Engine Optimization and Social Media Marketing.
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$5,000+$100 - $149 / hr2 - 9
Services provided
Smartbound, a CRM consulting and SI company, specializes in CRM consulting and SI and Marketing Strategy. The company is in 100% Remote, Spain.
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UndisclosedUndisclosed10 - 49Abu Dhabi, United Arab Emirates
Services provided
Accurate Accounting Solutions is an ERP consulting and SI company. Their small team of employees is in Abu Dhabi, United Arab Emirates. Their team provides ERP consulting and SI and Accounting.
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UndisclosedUndisclosed250 - 999Bengaluru, India
Services provided
Founded in 2000, MicroGenesis Techsoft Pvt. Ltd. Is an IT managed services company. The team provides IT managed services and Robotics Process Automation.
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UndisclosedUndisclosed10 - 49Badajoz, Spain
Services provided
Cedesa - Soluciones de Desarrollo de Software, a custom software development company, is based in Badajoz, Spain. They provide Custom Software Development and ERP consulting and SI.
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$1,000+< $25 / hr10 - 49Walnut, CA
Services provided
Actowiz Solutions LLP is a data analytics company headquartered in Walnut, California and Houston, Texas. They provide BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Ilford, England
Services provided
Based in Ilford, England, Rapid IT Support is a small IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Sterling, VA
Services provided
TestPros, Inc. Is a Sterling, Virginia-based IT managed services and Business Consulting company. Their services include IT managed services and Business Consulting.
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UndisclosedUndisclosed50 - 249Pleasanton, CA
Services provided
IT managed services company BDRSuite Backup & Replication is based in Pleasanton, California. They offer IT managed services.
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$1,000+< $25 / hr250 - 999
Services provided
Espirit Technologies Private Limited is an user experience design company. They offer UX/UI Design and Web Development and were founded in 2008. The company is located in Princeton, New Jersey.
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UndisclosedUndisclosed50 - 249Midlothian, VA
Services provided
Founded in 2012, MAXX Potential is a midsize Midlothian, Virginia-based IT managed services and IT staff augmentation company. Their team provides IT managed services and IT staff augmentation.
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$25,000+$100 - $149 / hr10 - 49München, Germany
Services provided
Established in 2007, signundsinn is a small software development company in München, Germany. Their team offers Custom Software Development and E-Commerce Development.
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$10,000+Undisclosed50 - 249
Services provided
Cloud Odyssey is a CRM consulting and SI company. The midsize England-based team focuses on CRM consulting and SI. The firm was established in 2014.
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UndisclosedUndisclosed2 - 9Santa Rosa, CA
Services provided
Launched in 2002, Wooden Spoon is an IT managed services company. The team focuses on IT managed services.
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$5,000+< $25 / hr1,000 - 9,999Austin, TX
Services provided
Hitech Analytics is an AI Consulting company. The agency is in Austin, Texas. Their services include AI Consulting and BI & big data consulting & SI.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Odoo Implementation is a small ERP consulting and SI company. Founded in 2022, the team focuses on ERP consulting and SI and Mobile App Development.
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$5,000+$50 - $99 / hr50 - 249
Services provided
Microsec Limited is a software development firm. Launched in 1979, the agency provides Custom Software Development and Mobile App Development.
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$5,000+Undisclosed2 - 9Frankfurt am Main, Germany
Services provided
Taipan Consulting GmbH is a CRM consulting and SI company. The small Frankfurt am Main, Germany-based team focuses on CRM consulting and SI. The agency was established in 2018.
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$1,000+$200 - $300 / hrFreelancerPune, India
Services provided
CRM consulting and SI company Amit Sarda provides CRM consulting and SI and Custom Software Development. They are based in Pune, India.
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$1,000+< $25 / hr2 - 9Jaipur, India
Services provided
Established in 2018, Arrify is a small software development company. Their team focuses on Custom Software Development and Web Development.
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UndisclosedUndisclosed10 - 49
Services provided
Modded Minecraft Servers is an IT managed services company. They specialize in IT managed services and were launched in 2010.
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$5,000+< $25 / hr50 - 249Chennai, India
Services provided
Custom software development company Maxwell Global Software is located in Chennai, India and دبي, United Arab Emirates. Their services include Custom Software Development and Web Development.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Outsourcecs, a Direct Marketing company, is headquartered in Kyiv, Ukraine and Kyiv, Ukraine. They specialize in Direct Marketing and Social Media Marketing and were founded in 2022.
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$1,000+$25 - $49 / hr2 - 9Cherkasy, Ukraine
Services provided
SiteBuilders.PRO, a SEO agency, is headquartered in Cherkasy, Ukraine. Their services include Search Engine Optimization and Web Design.
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$10,000+$25 - $49 / hr50 - 249
Services provided
Dedicatedmarketingteam, an IT managed services company, was founded in 2022. The team provides IT managed services and Advertising.
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$1,000+< $25 / hr50 - 249
Services provided
React Native Development Company USA is an IoT development company. In Clifton, New Jersey, their team offers IoT development and Custom Software Development.
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$5,000+$25 - $49 / hr50 - 249Lisboa, Portugal
Services provided
Velv, an IT staff augmentation company, was established in 2017. Headquartered in Lisboa, Portugal and Porto, Portugal, the team provides IT staff augmentation and IT managed services.
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Undisclosed$25 - $49 / hrFreelancer
Services provided
Konsultan SEO Klaten is a Klaten, Indonesia-based SEO company. Their services include Search Engine Optimization and IT strategy consulting.
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$1,000+$150 - $199 / hr2 - 9Geebung, Australia
Services provided
Tech Cover, an IT managed services company, was launched in 2021. The agency provides IT managed services.
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UndisclosedUndisclosed250 - 999Alpharetta, GA
Services provided
Advance Solutions is an IT managed services company in Alpharetta, Georgia. They specialize in IT managed services and Business Consulting and were launched in 2008.
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Undisclosed$150 - $199 / hr2 - 9Orlando, FL
Services provided
C Solutions IT is an IT managed services company. The firm is headquartered in Orlando, Florida. Their services include IT managed services.
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$1,000+$100 - $149 / hr50 - 249Hamburg, Germany
Services provided
Established in 2015, INKUBIT Business Solutions GmbH is a big data analytics company. The firm focuses on BI & big data consulting & SI and Business Consulting, and is midsize.
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$1,000+$50 - $99 / hr10 - 49Valréas, France
Services provided
Founded in 2009, Initiative solutions is a CRM consulting and SI company. Their team offers CRM consulting and SI and Web Development.
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UndisclosedUndisclosed250 - 999Mountain View, CA
Services provided
Founded in 2019, Factored, a midsize software development firm, is located in Mountain View, California. Their team provides Custom Software Development and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Carlow, Ireland
Services provided
Founded in 2011, Maven TM Limited is a call center. In Carlow, Ireland, the team specializes in Call Center Services and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Established in 1982, Touchstone BI is a big data company. The team specializes in BI & big data consulting & SI and is in London, England.
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UndisclosedUndisclosed50 - 249Alpharetta, GA
Services provided
CALLAWAY SECURITY - ALPHARETTA & ATLANTA GA is an IT managed services company. Based in Alpharetta, Georgia, the company provides IT managed services and Customer Service Outsourcing.
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$5,000+< $25 / hr1,000 - 9,999London, England
Services provided
We Are Amnet, an Advertising company, was founded in 2000. The team provides Advertising and Marketing Strategy and is headquartered in London, England.
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UndisclosedUndisclosed10 - 49Liversedge, England
Services provided
Launched in 2011, Edmondson's IT Services is an IT managed services company. Their team focuses on IT managed services and Custom Software Development.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
34.1/40.017.2/20 Reviews7.5/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
35.8/40.017.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.4/40.016.8/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49San Jose, CA
Ability to deliver
35.9/40.017.2/20 Reviews9.6/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
How to Create a Budget for BI & Analytics Services [With Template]
Use our custom template for your business intelligence and analytics needs.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.