Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed50 - 249Pune, India
Services provided
IT managed services company Prescient Technologies specializes in IT managed services. They were launched in 2000.
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$1,000+$25 - $49 / hrFreelancerLublin, Poland
Services provided
Piotr Starzynski, a SEO agency, was established in 2006. The team specializes in Search Engine Optimization and Conversion Optimization and is located in Lublin, Poland.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed50 - 249Kota, India
Services provided
DotcomPal is a midsize Kota, India-based Other Marketing company. The team focuses on Other Marketing and Email Marketing.
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UndisclosedUndisclosed10 - 49Singapore
Services provided
Small custom software development company Diversely, is based in Singapore. The team specializes in Custom Software Development and Public Relations.
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$5,000+$50 - $99 / hr10 - 49Glendenning, Australia
Services provided
OscilloSoft Pty Ltd is a CRM consulting and SI company. The team provides CRM consulting and SI and Custom Software Development, and the agency is headquartered in Glendenning, Australia.
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$1,000+< $25 / hr50 - 249Rockland, MA
Services provided
Founded in 2013, BCS365 is an IT managed services company. Headquartered in Rockland, Massachusetts, the team specializes in IT managed services.
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UndisclosedUndisclosed250 - 999HA, England
Services provided
Brandscapes Worldwide is a Market Research company. The HA, England-based company provides Market Research and Business Consulting.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed250 - 999Cerritos, CA
Services provided
Bristol Healthcare Services is an other IT consulting and SI company. Based in Cerritos, California, their team provides other IT consulting and SI and Back Office Outsourcing.
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$5,000+$100 - $149 / hr10 - 49
Services provided
Adaptive & co USA, a business intelligence company, was founded in 2015. The company offers BI & big data consulting & SI and Digital Strategy, and is small.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$1,000+$300+ / hr2 - 9Toledo, OH
Services provided
Based in Toledo, Ohio, Arakyta is a small IT managed services company. The team provides IT managed services.
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$1,000+Undisclosed50 - 249Jerusalem, Israel
Services provided
Launched in 2010, Squaretalk is an unified communications consulting & SI company. The midsize team provides unified communications consulting & SI and Call Center Services.
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UndisclosedUndisclosed2 - 9North Sydney, Australia
Services provided
Werkflo is a small North Sydney, Australia-based CRM consulting and SI company. Their services include CRM consulting and SI and Custom Software Development.
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UndisclosedUndisclosed2 - 9İstanbul, Türkiye
Services provided
Services Neo is a SEO agency. Headquartered in İstanbul, Türkiye, their small team provides Search Engine Optimization and Social Media Marketing. The firm was founded in 2012.
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Undisclosed$150 - $199 / hr2 - 9Birmingham, England
Services provided
Purus is a CRM consulting and SI company. In Birmingham, England, the team focuses on CRM consulting and SI.
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$10,000+Undisclosed10 - 49Tychy, Poland
Services provided
COMFORTEL is a Tychy, Poland-based CRM consulting and SI company. Established in 2006, the team focuses on CRM consulting and SI and Mobile App Development.
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UndisclosedUndisclosed1,000 - 9,999Budapest, Hungary
Services provided
Mndwrk Technologies Ltd. Is an IT staff augmentation company. Their team is in Budapest, Hungary and focuses on IT staff augmentation and Custom Software Development.
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UndisclosedUndisclosed2 - 9Menlo Park, CA
Services provided
Launched in 2019, Hostman is an IT managed services company. The team provides IT managed services and Application Management & Support.
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UndisclosedUndisclosed250 - 999Ahmedabad, India
Services provided
Scanpoint Geomatics Ltd. Is a midsize IT managed services and custom software development company in Ahmedabad, India. Their services include IT managed services and Custom Software Development.
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$1,000+< $25 / hr10 - 49
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Webscrapingexpert.com is a business intelligence company. Established in 2012, the team specializes in BI & big data consulting & SI. The agency is in Ahmedabad, India.
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UndisclosedUndisclosed10 - 49München, Germany
Services provided
Prestele IT is an IT managed services company. They are located in München, Germany, and their services include IT managed services.
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UndisclosedUndisclosed50 - 249Edinburgh, Scotland
Services provided
Dayshape is an artificial intelligence development company. They offer Artificial Intelligence and Custom Software Development and are located in Edinburgh, Scotland.
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UndisclosedUndisclosed50 - 249Rotterdam, Netherlands
Services provided
Crowe Peak is a Rotterdam, Netherlands-based Accounting company. They provide Accounting and Financial Advising & Planning.
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UndisclosedUndisclosed50 - 249Warszawa, Poland
Services provided
Launched in 2008, DCG is an IT managed services company. Their services include IT managed services and Staffing.
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Undisclosed< $25 / hr50 - 249Ahmedabad, India
Services provided
WebDataGuru, a big data analytics company, provides BI & big data consulting & SI. The agency is headquartered in Houston, Texas and Ahmedabad, India.
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UndisclosedUndisclosed10 - 49Brampton, Canada
Services provided
Network Repairs, an IT managed services company, was established in 2000. They provides IT managed services.
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$1,000+< $25 / hr10 - 49Karachi, Pakistan
Services provided
Established in 2022, Infor partners in Pakistan, a small IT managed services company, is located in Karachi, Pakistan. Their services include IT managed services.
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Undisclosed< $25 / hr2 - 9
Services provided
Established in 2022, Netooze is an IT managed services company. The team provides IT managed services.
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UndisclosedUndisclosed50 - 249
Services provided
Nerd Alert is an IT managed services company. The team is located in Palm Beach, Florida, and their services include IT managed services.
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UndisclosedUndisclosed50 - 249Dublin, Ireland
Services provided
Conjura is a data analytics company. Located in Dublin, Ireland and London, England, the team specializes in BI & big data consulting & SI and Custom Software Development.
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UndisclosedUndisclosed50 - 249Boulder, CO
Services provided
Red Van Workshop is a CRM consulting and SI company. Founded in 2013, the agency provides CRM consulting and SI.
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$1,000+$200 - $300 / hr2 - 9Montevideo, Uruguay
Services provided
Service Schneider Electrónica Montevideo is a small IT managed services company founded in 2002. Their services include IT managed services.
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$1,000+$25 - $49 / hr50 - 249
Services provided
Located in Dubai, United Arab Emirates and Dubai, United Arab Emirates, Daneen Al Majaz IT Services is an Advertising company. Their services include Advertising and Branding.
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UndisclosedUndisclosed10 - 49
Services provided
HLB System Solutions is a small IT managed services company. They specialize in IT managed services and were established in 2000.
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$1,000+$50 - $99 / hr10 - 49Dundee, Scotland
Services provided
Shackleton Technologies is an IT managed services company. They are located in Dundee, Scotland and Edinburgh, Scotland and have small team of experts. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249
Services provided
Ingenious Netsoft is a SEO company founded in 2010. The team offers Search Engine Optimization and Social Media Marketing.
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$5,000+$100 - $149 / hr2 - 9
Services provided
Smartbound, a CRM consulting and SI company, specializes in CRM consulting and SI and Marketing Strategy. The company is in 100% Remote, Spain.
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UndisclosedUndisclosed10 - 49Abu Dhabi, United Arab Emirates
Services provided
Accurate Accounting Solutions is an ERP consulting and SI company. Their small team of employees is in Abu Dhabi, United Arab Emirates. Their team provides ERP consulting and SI and Accounting.
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UndisclosedUndisclosed250 - 999Bengaluru, India
Services provided
Founded in 2000, MicroGenesis Techsoft Pvt. Ltd. Is an IT managed services company. The team provides IT managed services and Robotics Process Automation.
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UndisclosedUndisclosed10 - 49Badajoz, Spain
Services provided
Cedesa - Soluciones de Desarrollo de Software, a custom software development company, is based in Badajoz, Spain. They provide Custom Software Development and ERP consulting and SI.
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$1,000+< $25 / hr10 - 49Walnut, CA
Services provided
Actowiz Solutions LLP is a data analytics company headquartered in Walnut, California and Houston, Texas. They provide BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Ilford, England
Services provided
Based in Ilford, England, Rapid IT Support is a small IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Sterling, VA
Services provided
TestPros, Inc. Is a Sterling, Virginia-based IT managed services and Business Consulting company. Their services include IT managed services and Business Consulting.
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UndisclosedUndisclosed50 - 249Pleasanton, CA
Services provided
IT managed services company BDRSuite Backup & Replication is based in Pleasanton, California. They offer IT managed services.
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$1,000+< $25 / hr250 - 999
Services provided
Espirit Technologies Private Limited is an user experience design company. They offer UX/UI Design and Web Development and were founded in 2008. The company is located in Princeton, New Jersey.
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UndisclosedUndisclosed50 - 249Midlothian, VA
Services provided
Founded in 2012, MAXX Potential is a midsize Midlothian, Virginia-based IT managed services and IT staff augmentation company. Their team provides IT managed services and IT staff augmentation.
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$25,000+$100 - $149 / hr10 - 49München, Germany
Services provided
Established in 2007, signundsinn is a small software development company in München, Germany. Their team offers Custom Software Development and E-Commerce Development.
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$10,000+Undisclosed50 - 249
Services provided
Cloud Odyssey is a CRM consulting and SI company. The midsize England-based team focuses on CRM consulting and SI. The firm was established in 2014.
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UndisclosedUndisclosed2 - 9Santa Rosa, CA
Services provided
Launched in 2002, Wooden Spoon is an IT managed services company. The team focuses on IT managed services.
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$5,000+< $25 / hr1,000 - 9,999Austin, TX
Services provided
Hitech Analytics is an AI Consulting company. The agency is in Austin, Texas. Their services include AI Consulting and BI & big data consulting & SI.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Odoo Implementation is a small ERP consulting and SI company. Founded in 2022, the team focuses on ERP consulting and SI and Mobile App Development.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.