Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed2 - 9Lexington, SC
Services provided
IT managed services and Cybersecurity company South Carolina IT Support is headquartered in Lexington, South Carolina. The team provides IT managed services and Cybersecurity.
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UndisclosedUndisclosed50 - 249Ciudad de México, Mexico
Services provided
Jaque is a custom software development company. They were founded in 2013 and offer Custom Software Development and BI & big data consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a technology company specializing in AI-driven software development and digital transformation, with notable proficiency in creating custom web applications and enhancing operational efficiency. The reviews reflect an overwhelmingly positive reception, with approximately 100% of clients highlighting Notch's dedication, technical expertise, and effective project management. Clients consistently praise their collaborative approach and ability to integrate seamlessly with internal teams.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed2 - 9Jersey City, NJ
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Lenmar Consulting, a software development firm, was launched in 1998. The team provides Custom Software Development and cloud consulting & SI and is in Jersey City, New Jersey.
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UndisclosedUndisclosed50 - 249Minnetonka, MN
Services provided
SafeNet is a software development firm based in Minnetonka, Minnesota. Founded in 1994, the team offers Custom Software Development and UX/UI Design.
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UndisclosedUndisclosed50 - 249Lincoln, RI
Services provided
IT managed services and Cybersecurity company Lighthouse Computer Services is headquartered in Lincoln, Rhode Island. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Cambridge, MA
Services provided
Scrum Inc. Is an IT strategy consulting company. They specialize in IT strategy consulting and Corporate Training & Coaching and are in Cambridge, Massachusetts.
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UndisclosedUndisclosed10 - 49Victoria, Canada
Services provided
Small IT managed services and IT strategy consulting company Capstone Ridge Group, is in Victoria, Canada. Their services include IT managed services and IT strategy consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a software development company providing services such as software solutions, data management platforms, DevOps, UX/UI design, and AI integration. Reviews from clients highlight their exceptional engineering expertise, strong cultural fit, and effective project management. All feedback is overwhelmingly positive, with clients frequently praising Dreamix's high-quality deliverables, proactive communication, and ability to exceed expectations.
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UndisclosedUndisclosed250 - 999Franklin, TN
Services provided
Established in 2004, Cumberland Consulting Group is a Business Consulting company. The team offers Business Consulting and IT managed services and is in Franklin, Tennessee.
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UndisclosedUndisclosed2 - 9Toronto, Canada
Services provided
IT strategy consulting company IT Business Advisors is headquartered in Toronto, Canada. The team offers IT strategy consulting and IT managed services.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 102 projectsPeeklogic, LLC is a specialized Salesforce development company delivering customized solutions in CRM integration and app development. They consistently receive positive feedback for their project management and responsiveness, with 100% of reviews highlighting their expertise in Salesforce and timely delivery. Clients repeatedly commend their practical, solution-oriented approach and efficient communication, making them a reliable partner for Salesforce-related projects.
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UndisclosedUndisclosed50 - 249Washington, DC
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Launched in 2003, HILLTOP CONSULTANTS, INC. Is an IT managed services and IT strategy consulting company. The firm focuses on IT managed services and IT strategy consulting, and is midsize.
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UndisclosedUndisclosed2 - 9Arlington, VA
Services provided
Envescent is an IT managed services and Cybersecurity company. Launched in 1999, their team offers IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Washington, DC
Services provided
Community IT Innovators, Inc. Is an IT managed services and Cybersecurity company founded in 1993. Their services include IT managed services and Cybersecurity.
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$1,000+$50 - $99 / hrFreelancer
Services provided
Small IT strategy consulting company Comptier, is located in Melbourne, Australia. The team offers IT strategy consulting and Search Engine Optimization.
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$5,000+$25 - $49 / hr10 - 49
Services provided
IT managed services company Ikusi is based in Mexico City, Mexico. Their services include IT managed services and IT strategy consulting.
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$5,000+$25 - $49 / hr10 - 49
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Insitech is an IT strategy consulting company. They are located in Mexico City, Mexico and have small team. Their services include IT strategy consulting and IT managed services.
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$5,000+$25 - $49 / hr10 - 49
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Founded in 1999, ASAP Technology is a small IT strategy consulting company. Their team focuses on IT strategy consulting and IT managed services.
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$5,000+$25 - $49 / hr250 - 999
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IT strategy consulting company Kenos was founded in 1998. The agency specializes in IT strategy consulting and IT managed services, and is midsize.
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UndisclosedUndisclosed2 - 9
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MidTN.Tech, a small IT strategy consulting company, is located in Nashville, Tennessee. The team focuses on IT strategy consulting and IT managed services.
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$5,000+$25 - $49 / hr10 - 49
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Tecniva is an IT managed services company. They offer IT managed services and IT strategy consulting and are based in Queretaro, Mexico.
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UndisclosedUndisclosed10 - 49Sydney, Australia
Services provided
Launched in 2012, Bridge Business Consulting is an AI development company. The team provides Artificial Intelligence and CRM consulting and SI and is located in Sydney, Australia.
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UndisclosedUndisclosed10 - 49North Sydney, Australia
Services provided
Enosys Solutions, a Cybersecurity company, was founded in 2011. The company focuses on Cybersecurity and IT managed services, and is small.
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UndisclosedUndisclosed10 - 49Docklands, Australia
Services provided
ESecure is a Cybersecurity company located in Docklands, Australia. The team offers Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Franklin, TN
Services provided
Based in Franklin, Tennessee, Fortified Health Security is an IT managed services and Cybersecurity company. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed250 - 999Nashville, TN
Services provided
CereCore is an IT managed services company. They were launched in 2011, and their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Joondalup, Australia
Services provided
Sapien Cyber is a small Cybersecurity company. They offer Cybersecurity and IT managed services and were launched in 2016.
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UndisclosedUndisclosed10 - 49North Sydney, Australia
Services provided
ICT Networks is an IT managed services company founded in 2009. Located in North Sydney, Australia, the team focuses on IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Grange, Australia
Services provided
IntegrateIT Australia is an IT managed services company located in Grange, Australia. They offer IT managed services and IT strategy consulting and were launched in 2012.
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UndisclosedUndisclosed10 - 49Arundel, Australia
Services provided
Established in 2004, Mercury IT is an IT managed services and IT strategy consulting company. The team provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Osborne Park, Australia
Services provided
Small IT managed services company Bremmar Consulting, is located in Osborne Park, Australia. The team focuses on IT managed services and IT strategy consulting.
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UndisclosedUndisclosed250 - 999Docklands, Australia
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Midsize cloud consulting & SI company Kloud, is based in Docklands, Australia. Their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Brisbane City, Australia
Services provided
RIoT Solutions, an IT managed services and Cybersecurity company, was established in 2015. The agency offers IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49North Melbourne, Australia
Services provided
Network Overdrive is a small IT managed services company founded in 1999. Their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Collierville, TN
Services provided
Founded in 1998, Net Integration, LLC is a small IT managed services and IT strategy consulting company. Their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Sydney, Australia
Services provided
Pure Hacking is a Sydney, Australia-based IT managed services and Cybersecurity company. They offer IT managed services and Cybersecurity and were established in 2002.
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UndisclosedUndisclosed2 - 9Melbourne, Australia
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IT managed services and Cybersecurity company Kaon Security is in Melbourne, Australia. They offer IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Toowong, Australia
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Service Innovation is a Toowong, Australia-based IT managed services company. Their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Melbourne, Australia
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Sparx Solutions is a small IT managed services company. They provide IT managed services and IT strategy consulting and were founded in 2014.
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UndisclosedUndisclosed50 - 249Melbourne, Australia
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Shearwater Solutions, a midsize Cybersecurity and other IT consulting and SI company, is in Melbourne, Australia. The team provides Cybersecurity and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49Campbelltown, Australia
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Calvert Technologies, an IT managed services company, was established in 1995. The firm specializes in IT managed services and IT strategy consulting, and is small.
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UndisclosedUndisclosed10 - 49Sydney, Australia
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FooForce is an IT managed services company headquartered in Sydney, Australia. Established in 2002, the team provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Mulgrave, Australia
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Emerging IT is an IT managed services company established in 2001. The small team provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Canberra, Australia
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Established in 2012, Vault Cloud is a small cloud consulting & SI and IT managed services company. Their team provides cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed1,000 - 9,999Canberra, Australia
Services provided
Check Point Software Technologies, Ltd. Is an IT managed services and Cybersecurity company. Launched in 1993, the agency focuses on IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Chatswood, Australia
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GA Systems is an IT managed services and Cybersecurity company. The agency is headquartered in Chatswood, Australia. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed250 - 999Campbell, CA
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Saama, a business intelligence company and cloud consulting & SI company, was established in 1997. The team focuses on BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9West Perth, Australia
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Domain Digital is a small IT managed services and Cybersecurity company founded in 1996. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed50 - 249Wangara, Australia
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Midsize IT managed services and Cybersecurity company Risk Protect Security Services Pty Ltd, is located in Wangara, Australia. The team provides IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49North Perth, Australia
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In North Perth, Australia, CBM Corporate is an IT managed services company. They offer IT managed services and IT strategy consulting and were established in 1971.
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UndisclosedUndisclosed10 - 49Melbourne, Australia
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Aura Information Security is an IT managed services and Cybersecurity company. The firm is headquartered in Melbourne, Australia. Their team specializes in IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9South Melbourne, Australia
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FluidLogic is a small South Melbourne, Australia-based IT managed services and Cybersecurity company. The team focuses on IT managed services and Cybersecurity.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.