Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed50 - 249Pune, India
Services provided
Founded in 2006, WebMatrix, a midsize IT strategy consulting company, is based in Chicago, Illinois and Pune, India. Their team offers IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed50 - 249St. Louis, MO
Services provided
Zen Software Solutions Inc is a St. Louis, Missouri-based web design agency. They offer Web Design and IT strategy consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed50 - 249Pittsburgh, PA
Services provided
RealogicWorks is an UX design agency. Their midsize team is in Pittsburgh, Pennsylvania and Naples, Florida. Their services include UX/UI Design and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Millington, TN
Services provided
Sparco is an IT strategy consulting company. Founded in 1992, the agency is headquartered in Millington, Tennessee. Their team focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed250 - 999Reston, VA
Services provided
Based in Reston, Virginia and Metairie, Louisiana, TekSynap is a midsize cloud consulting & SI company. Their services include cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Richmond, VA
Services provided
Founded in 2014, Ippon Technologies is an IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Caldwell, ID
Services provided
EKM Global is an IoT development company based in Caldwell, Idaho. The team offers IoT development and IT strategy consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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UndisclosedUndisclosed50 - 249
Services provided
Arik Consulting Group, LLC is an IoT development company founded in 2024. The team provides IoT development and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Louisville, KY
Services provided
Launched in 2011, Interapt is an user experience company. In Louisville, Kentucky, the team provides UX/UI Design and IT strategy consulting.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 102 projectsPeeklogic, LLC is a proficient Salesforce development company with expertise in CRM customization, web development, and seamless integration solutions. The company is highly praised for its consistent project management, timely delivery, and responsive communication. Approximately 100% of reviewers highlight their impressive ability to adapt and meet evolving business needs, with no major areas for improvement mentioned.
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UndisclosedUndisclosed50 - 249
Services provided
Inmind.ai is an artificial intelligence development company headquartered in Greenville, South Carolina. Launched in 2018, the team provides Artificial Intelligence and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Muskego, WI
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CRM consulting and SI company Approyo, Inc. Specializes in CRM consulting and SI and IT strategy consulting. They are in Muskego, Wisconsin and Bengaluru, India.
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UndisclosedUndisclosed50 - 249Houston, TX
Services provided
SIROCo is a midsize web design company headquartered in Houston, Texas and McKinney, Texas. Their services include Web Design and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Docemo Business Solutions, a small IT managed services company, is located in London, England. Their services include IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Roma, Italy
Services provided
Braintech srl is an IT strategy consulting company. Established in 2008, the team provides IT strategy consulting and IT managed services. The agency is headquartered in Roma, Italy.
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$1,000+$100 - $149 / hrFreelancerRichmond, Canada
Services provided
Agile O.P.S. Inc. Is a Richmond, Canada-based IT strategy consulting company. The team provides IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed250 - 999Rock Hill, SC
Services provided
IT strategy consulting company Wissen IT Group is headquartered in Rock Hill, South Carolina. Their services include IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Rochester, NY
Services provided
Data Brilliance Software is a social media marketing agency. The firm is headquartered in Rochester, New York. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed50 - 249Baltimore, MD
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Midsize cloud consulting & SI company SONA Networks, LLC, is in Baltimore, Maryland. Their services include cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Rochester, NY
Services provided
Computer Systems Asset Disposal, LLC is a big data company. Located in Rochester, New York, the team provides BI & big data consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Vancouver, Canada
Services provided
Launched in 2012, OnActuate is a CRM consulting and SI company. The team specializes in CRM consulting and SI and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Los Angeles, CA
Services provided
AAXIS Group Corporation is an IT strategy consulting company founded in 1998. The midsize team specializes in IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249San Francisco, CA
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Genetsis Group is a San Francisco, California-based Marketing Strategy company. The team offers Marketing Strategy and ECM consulting and SI.
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UndisclosedUndisclosed50 - 249Seattle, WA
Services provided
Based in Seattle, Washington and Spokane, Washington, Cerium Networks is an unified communications consulting & SI company. The team provides unified communications consulting & SI and
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UndisclosedUndisclosed10 - 49Detroit, MI
Services provided
Security Solutions Services LLC is an IT strategy consulting and Cybersecurity company. Their team is headquartered in Detroit, Michigan and specializes in IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed2 - 9Ypsilanti, MI
Services provided
Gold Hill Advisors is an IT strategy consulting and Cybersecurity company launched in 2009. The company specializes in IT strategy consulting and Cybersecurity, and is small.
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UndisclosedUndisclosed50 - 249North Sydney, Australia
Services provided
Agile Insights, a business intelligence company, was founded in 2018. The team specializes in BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed250 - 999Richardson, TX
Services provided
Cloud consulting & SI company ACCSCIENT specializes in cloud consulting & SI and Cybersecurity. They are located in Richardson, Texas.
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UndisclosedUndisclosed50 - 249
Services provided
Four Cornerstone is a big data analytics company. Based in Fort Worth, Texas, the company was founded in 2004. Their team focuses on BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Dublin, Ireland
Services provided
CRM consulting and SI company mhance is based in Dublin, Ireland and Cheadle, England. They focus on CRM consulting and SI and cloud consulting & SI and were launched in 1978.
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UndisclosedUndisclosed10 - 49Dublin, Ireland
Services provided
Grouper is a CRM consulting and SI company. Headquartered in Dublin, Ireland and London, England, the team focuses on CRM consulting and SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Belfast, Northern Ireland
Services provided
Cyber Guarded Ltd is a cloud consulting & SI and Cybersecurity company. Founded in 2006, the team offers cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249
Services provided
Data analytics company Massive Rocket was founded in 2018. The firm offers BI & big data consulting & SI and cloud consulting & SI, and is midsize.
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UndisclosedUndisclosed50 - 249Warszawa, Poland
Services provided
Infinite Services is a business intelligence company. Their team is based in Warszawa, Poland and Makati, Philippines and provides BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Frankfurt am Main, Germany
Services provided
Headquartered in Frankfurt am Main, Germany and Hanau, Germany, INTERBYTES ® is a small IT strategy consulting company. Their services include IT strategy consulting and ERP consulting and SI.
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UndisclosedUndisclosed250 - 999Buzin, Croatia
Services provided
Established in 1998, KING ICT is an IT strategy consulting company. The midsize team specializes in IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Cluj-Napoca, Romania
Services provided
Makeitfuture is an IT strategy consulting company. They offer IT strategy consulting and CRM consulting and SI and were launched in 2020.
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UndisclosedUndisclosed50 - 249Toronto, Canada
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Next Pathway Inc. Is a cloud consulting & SI company. The team offers cloud consulting & SI and BI & big data consulting & SI and is headquartered in Toronto, Canada and Pune, India.
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UndisclosedUndisclosed50 - 249Dubai, United Arab Emirates
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Singleclic Ltd is a midsize Dubai, United Arab Emirates-based cloud consulting & SI company. The team offers cloud consulting & SI and CRM consulting and SI.
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$1,000+$100 - $149 / hrFreelancer
Services provided
SharePoint Advisor, an IT strategy consulting company, was launched in 2017. The team specializes in IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed250 - 999Veenendaal, Netherlands
Services provided
Founded in 1986, Info Support is a midsize IT strategy consulting company. Their team focuses on IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Egkomi Lefkosias, Cyprus
Services provided
IT strategy consulting company ePlan Consultants is headquartered in Egkomi Lefkosias, Cyprus. They offer IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Makati, Philippines
Services provided
CloudTech Philippines is a Makati, Philippines-based cloud consulting & SI company. They provide cloud consulting & SI and CRM consulting and SI and were founded in 2010.
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UndisclosedUndisclosedFreelancerPrague, Czech Republic
Services provided
Vshosting~, a cloud consulting & SI company, is in Prague, Czech Republic. They specialize in cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed250 - 999Shah Alam, Malaysia
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Established in 1965, Crown Information Management is a Document Digitization & Management company. Their team specializes in Document Digitization & Management and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Etterbeek, Belgium
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FusionDirectory is a Cybersecurity company. Located in Etterbeek, Belgium, the agency was launched in 2001. Their team provides Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Vancouver, Canada
Services provided
Credo Vulnerability Management is a Cybersecurity company. They provide Cybersecurity and BI & big data consulting & SI and are in Vancouver, Canada.
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UndisclosedUndisclosed50 - 249Kowloon, Hong Kong
Services provided
UD Blockchain, a Blockchain company, is headquartered in Kowloon, Hong Kong. They provide Blockchain and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Abu Dhabi, United Arab Emirates
Services provided
Launched in 2019, Bespin Global MEA is a cloud consulting & SI company. The midsize team offers cloud consulting & SI and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Egkomi Lefkosias, Cyprus
Services provided
In Egkomi Lefkosias, Cyprus, Dot.Cy is a CRM consulting and SI company. Their services include CRM consulting and SI and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Limassol, Cyprus
Services provided
Supernova Consulting, a cloud consulting & SI company, is located in Limassol, Cyprus. They provide cloud consulting & SI and CRM consulting and SI and were founded in 2003.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Chicago, IL
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.