Consensus Innovations

BACKGROUND

Please describe your company and position.

 I am the Head of Technical Account Managers of an information technology company 

Describe what your company does in a single sentence.

Fintech

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Consensus Innovations to accomplish?

• AI Chatbot

SOLUTION

How did you find Consensus Innovations?

Referral

Why did you select Consensus Innovations over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Consensus Innovations were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project is about building a bot that can answer precise questions based on API docs, as an integration support manager. 
Interaction logger, ability to correct and remember differents answers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The percentage of questions and requests covered without manual support work

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Consensus Innovations?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The actual interest in the outcome and willingness to tailor the product to our needs stand out

Are there any areas for improvement or something Consensus Innovations could have done differently?

Everything were as expected, a bit more scrutinity in tests in the beginning would have benefit the outcome but it has improved during our project.