Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
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$5,000+$25 - $49 / hr50 - 249Hillsborough Township, NJ
Services provided
Launched in 2005, DesIDEA Software Technologies Pvt Ltd is an ERP consulting and SI company. The team provides ERP consulting and SI and Custom Software Development.
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$1,000+$50 - $99 / hr2 - 9Pescara, Italy
Services provided
Website development firm MS3 srl is located in Pescara, Italy and Milano, Italy. Established in 2011, the team offers Web Development and E-Commerce Development.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$5,000+$50 - $99 / hr2 - 9Łapy, Poland
Services provided
Located in Łapy, Poland, Aseity is a small IT strategy consulting company. The team provides IT strategy consulting and Custom Software Development.
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$5,000+$100 - $149 / hr10 - 49Millersville, MD
Services provided
DataLink Interactive, Inc. Is an IT strategy consulting company based in Millersville, Maryland. Founded in 1993, the team focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49Schaumburg, IL
Services provided
Interstate Technologies is a small Schaumburg, Illinois-based IT strategy consulting company. The team provides IT strategy consulting and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Wilmington, DE
Services provided
IT strategy consulting company TABI GROUP focuses on IT strategy consulting and IT managed services. They were established in 2013.
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UndisclosedUndisclosed10 - 49Frisco, TX
Services provided
Fortune Minds Inc. Is a small IT strategy consulting company. Launched in 2012, the team offers IT strategy consulting and cloud consulting & SI.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 39 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed10 - 49New York, NY
Services provided
ICCS & Co., LLC is a Cybersecurity company. They specialize in Cybersecurity and IT managed services and were established in 1999.
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$5,000+$25 - $49 / hr10 - 49Howrah, India
Services provided
See all 1 projectsTCM Stunner, a dynamic digital agency, specializes in delivering IT-enabled services to a global clientele. Our core expertise includes web and software development, mobile app solutions, digital
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$5,000+< $25 / hr10 - 49Vancouver, Canada
Services provided
Cloudnova Technologies Inc., an IT strategy consulting company, was established in 2021. They offers IT strategy consulting and Digital Strategy.
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$5,000+$25 - $49 / hr10 - 49
Services provided
THE ICT WEB is a Cybersecurity company founded in 2012. The team specializes in Cybersecurity and Custom Software Development.
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$25,000+$50 - $99 / hr10 - 49London, England
Services provided
Marionete is a small London, England-based big data company. Their services include BI & big data consulting & SI and IoT development.
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UndisclosedUndisclosed10 - 49Bethlehem, PA
Services provided
ET&T, Inc. Is an answering service. Founded in 1968, their team focuses on Call Center Services and IT managed services.
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UndisclosedUndisclosed10 - 49Kernersville, NC
Services provided
Creative IT, an IT managed services company, was founded in 2012. The team offers IT managed services and IT strategy consulting.
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$5,000+$150 - $199 / hr10 - 49Abilene, TX
Services provided
Tolar Systems, Inc. Is an IT managed services company. In Abilene, Texas and Fort Worth, Texas, the firm was established in 1999. Their services include IT managed services and IT strategy
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$10,000+$100 - $149 / hr50 - 249Bengaluru, India
Services provided
See all 12 projectsYour one-stop solution for AI and IT development, business infrastructure, and consultancy. At Boostmysites, we not only provide expert support but also develop the right technology tailored to your
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UndisclosedUndisclosed50 - 249Raipur, India
Services provided
See all 1 projectsJain Software offers comprehensive IT services, including Search Engine Optimization (SEO), Social Media Marketing, and web and app development. Overall feedback highlights their effective digital marketing strategies and strong client collaboration, resulting in significant progress and satisfaction. The reviews emphasize their excellent time management and cooperative approach.
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Undisclosed$200 - $300 / hr1,000 - 9,999Teaneck, NJ
Services provided
Cognizant Services is a Teaneck, New Jersey-based CRM consulting and SI and ERP consulting and SI company. The team offers CRM consulting and SI and ERP consulting and SI.
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$5,000+$100 - $149 / hr50 - 249Newcastle, Northern Ireland
Services provided
Launched in 2015, Scott Logic is a midsize Newcastle, Northern Ireland-based software development firm. Their services include Custom Software Development and IT strategy consulting.
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$5,000+$25 - $49 / hr50 - 249Madrid, Spain
Services provided
Territorio Creativo is a Content Marketing company. They are in Madrid, Spain and Barcelona, Spain and have midsize team. They offer Content Marketing and BI & big data consulting & SI.
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$10,000+$200 - $300 / hr10 - 49Austin, TX
Services provided
Praetorian is a Cybersecurity company. Their small team is in Austin, Texas and San Francisco, California and specializes in Cybersecurity. The agency was launched in 2010.
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UndisclosedUndisclosed1,000 - 9,999London, England
Services provided
Endava is a software development firm. Their large team is in London, England and Atlanta, Georgia. Their services include Custom Software Development and IT strategy consulting.
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UndisclosedUndisclosed1,000 - 9,999Troy, MI
Services provided
Altair is a cloud consulting & SI and IoT development company. They were launched in 1985, and their services include cloud consulting & SI and IoT development.
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UndisclosedUndisclosed250 - 999Atlanta, GA
Services provided
Staffing company Charter Global was launched in 1994. The team provides Staffing and Recruiting.
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$1,000+$50 - $99 / hr10 - 49
Services provided
Launched in 2015, MosaicTech is a small Cape Town, South Africa-based data analytics company. Their services include BI & big data consulting & SI and IT managed services.
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UndisclosedUndisclosed250 - 999Tempe, AZ
Services provided
Bishop Fox is a midsize Cybersecurity and Application Testing company launched in 2005. Their team provides Cybersecurity and Application Testing.
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Undisclosed< $25 / hr10 - 49Singapore, Singapore
Services provided
Founded in 2018, Fitbots OKR Software is a small IT strategy consulting and HR Consulting company located in Singapore, Singapore. Their team provides IT strategy consulting and HR Consulting.
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$1,000+$50 - $99 / hrFreelancer
Services provided
Opti365 is a Cybersecurity company. They are headquartered in , and their services include Cybersecurity and cloud consulting & SI.
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$1,000+< $25 / hr50 - 249Dhaka, Bangladesh
Services provided
Triangle Technologies Ltd, a website development firm, is in Dhaka, Bangladesh. The team specializes in Web Development and Custom Software Development.
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$1,000+< $25 / hr50 - 249Morley, England
Services provided
Webhosting UK is a cloud consulting & SI company. Their team is located in Morley, England. The agency offers cloud consulting & SI.
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UndisclosedUndisclosed10 - 49New York, NY
Services provided
Include Security LLC, a Cybersecurity company, is located in San Francisco, California and New York, New York. They focus on Cybersecurity and Business Consulting and were founded in 2010.
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UndisclosedUndisclosed10,000+Stamford, CT
Services provided
In Stamford, Connecticut, Gartner is a Mobile & App Marketing company. Founded in 1979, the team focuses on Mobile & App Marketing and Business Consulting.
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$5,000+Undisclosed2 - 9Brisbane City, Australia
Services provided
Siege Cyber is a Cybersecurity company. They are located in Brisbane City, Australia and have small team. They specialize in Cybersecurity.
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$1,000+Undisclosed10 - 49Hillside, NJ
Services provided
Cybersecurity company Cyber Security Professional Services- Detox Technologies was launched in 2008. The team offers Cybersecurity and is in Hillside, New Jersey.
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UndisclosedUndisclosedFreelancerRichmond, VA
Services provided
Wordpress ADA, a web development firm, specializes in Web Development and IT strategy consulting. The firm is headquartered in Richmond, Virginia.
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UndisclosedUndisclosed2 - 9
Services provided
Launched in 2012, Nicolson Bray Ltd is a Cybersecurity company. The company offers Cybersecurity.
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$50,000+$300+ / hr10 - 49London, England
Services provided
Infinniti, an IT strategy consulting company, was launched in 2020. The team focuses on IT strategy consulting and Custom Software Development.
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UndisclosedUndisclosed1,000 - 9,999Noida, India
Services provided
NEC INdia is a Noida, India-based cloud consulting & SI and artificial intelligence firm. Launched in 2006, the team offers cloud consulting & SI and Artificial Intelligence.
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$25,000+$300+ / hr10,000+
Services provided
Schneider Electric (Hong Kong) Limited, a Cybersecurity company, was established in 2010. They focuses on Cybersecurity and Corporate Training & Coaching.
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$25,000+$100 - $149 / hr10 - 49Warren, MI
Services provided
One Stop Tech , a cloud consulting & SI company, was launched in 2023. The team focuses on cloud consulting & SI and Custom Software Development.
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$1,000+$150 - $199 / hr2 - 9Dee Why, Australia
Services provided
In Dee Why, Australia and Maroochydore, Australia, Secure Konnect Cyber Security Awareness Training is a small Cybersecurity company. The team specializes in Cybersecurity.
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UndisclosedUndisclosed250 - 999Singapore
Services provided
Group-IB is a midsize Cybersecurity company. Founded in 2003, the team offers Cybersecurity.
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$1,000+$100 - $149 / hrFreelancer
Services provided
Nellikka is a business intelligence company. They were launched in 2022, and their services include BI & big data consulting & SI and IT strategy consulting.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Based in indore, India, Te is a web design company. They focus on Web Design and CRM consulting and SI and were launched in 2023.
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$1,000+< $25 / hr10 - 49Katy, TX
Services provided
Advansappz is an other IT consulting and SI company. They were established in 1993 and focus on other IT consulting and SI and IT managed services.
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UndisclosedUndisclosedFreelancerMesa, AZ
Services provided
Established in 2018, LogicCloud IT, Inc. Is a Cybersecurity company. Their team provides Cybersecurity and IT managed services.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Application Testing company Zoltron Tech is based in Dubai, United Arab Emirates and Lahore, Pakistan. They offer Application Testing and IT strategy consulting and were established in 2018.
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UndisclosedUndisclosed10 - 49Washington, DC
Services provided
First Strike is a Cybersecurity company. The agency is in Washington, District of Columbia. Their services include Cybersecurity.
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$10,000+Undisclosed250 - 999San Diego, CA
Services provided
Verimatrix is a Cybersecurity company. Located in San Diego, California and Meyreuil, France, the agency focuses on Cybersecurity.
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Undisclosed$50 - $99 / hrFreelancer
Services provided
KoganIT Solutions is an IT managed services company established in 2021. Their team specializes in IT managed services and Cybersecurity.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
35.8/40.017.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.4/40.016.8/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.1/40.017.4/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.