Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider that offers comprehensive IT support, infrastructure management, and cybersecurity solutions. Clients consistently praise their responsiveness, professionalism, and ability to meet project deadlines, with approximately 90% of reviews highlighting their effective communication and timely problem resolution. They are recognized for their knowledgeable staff and customized solutions, making them a valuable partner in enhancing operational efficiency.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed10 - 49Orlando, FL
Services provided
Captivea USA is a small ERP consulting and SI company based in Orlando, Florida. The team focuses on ERP consulting and SI and CRM consulting and SI.
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$1,000+< $25 / hr10 - 49Robbinsville Township, NJ
Services provided
LMTEQ, an IT managed services and other IT consulting and SI company, focus on IT managed services and other IT consulting and SI. They were established in 2016.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$5,000+$50 - $99 / hr2 - 9Sabaneta, Colombia
Services provided
NF is a Cybersecurity company. The Sabaneta, Colombia-based agency was established in 2014. Their services include Cybersecurity.
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$1,000+$200 - $300 / hr50 - 249Dhaka, Bangladesh
Services provided
TechForing Ltd. Is a Cybersecurity company. They are based in Holland, Michigan and Istanbul, Türkiye and have midsize team of experts. Their services include Cybersecurity.
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$1,000+$50 - $99 / hrFreelancerGlebe, Australia
Services provided
Launched in 2021, Chic IT is a Digital Strategy company. Based in Glebe, Australia, the team offers Digital Strategy and IT managed services.
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$5,000+$100 - $149 / hr2 - 9Vermont South, Australia
Services provided
Founded in 2015, Dear Watson Consulting is a small Vermont South, Australia-based business intelligence company. Their services include BI & big data consulting & SI and CRM consulting and SI.
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$5,000+$50 - $99 / hr50 - 249Berlin, Germany
Services provided
In Berlin, Germany, comocom GmbH is an IT staff augmentation company. They provide IT staff augmentation and other IT consulting and SI and were established in 2012.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$10,000+$300+ / hr2 - 9
Services provided
Located in Dubai, United Arab Emirates, Change Management Institute for IT is an IT strategy consulting company. Launched in 2022, the team offers IT strategy consulting and Marketing Strategy.
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$5,000+$100 - $149 / hr2 - 9Eindhoven, Netherlands
Services provided
Meroi Security is a small Cybersecurity company based in Eindhoven, Netherlands. Their services include Cybersecurity.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$1,000+< $25 / hr2 - 9
Services provided
Woodsoft Solutions LLC is an IT strategy consulting company. Their team is in Sheridan, Wyoming and specializes in IT strategy consulting and IT managed services.
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$1,000+< $25 / hr10 - 49Lagos, Nigeria
Services provided
Bloomnet Digital Technologies Limited is a Lagos, Nigeria-based web development firm. They offer Web Development and Web Design.
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$1,000+< $25 / hr10 - 49Indore, India
Services provided
Bellway Infotech is a small social media marketing agency founded in 2017. Their services include Social Media Marketing and Content Marketing.
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$1,000+$25 - $49 / hr10 - 49Mendoza, Argentina
Services provided
See all 1 projectsOrigami Software offers web development, IT consulting, and e-commerce solutions. Reviews highlight their effective project management, strong support, and alignment with client values. Customers commend their timely delivery and successful integration with CRM and ERP systems, noting no significant areas for improvement.
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$10,000+$50 - $99 / hr10 - 49București, Romania
Services provided
See all 1 projectsXSURE LTD specializes in developing live streaming and interactive platforms, as evidenced by their work with a music school in Bucharest to create a web app for online music lessons. Reviews highlight their strong project management, effective communication, and ability to deliver on time, with clients expressing high satisfaction with the quality of the services provided.
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Undisclosed$25 - $49 / hr2 - 9Dubai, United Arab Emirates
Services provided
Vision Tact LLC, an artificial intelligence company, was established in 2020. Based in Houston, Texas and Dubai, United Arab Emirates, the team offers Artificial Intelligence and AI Consulting.
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$25,000+$50 - $99 / hr50 - 249Salzburg, Austria
Services provided
Pimcore is an e-commerce development firm. Their midsize team of employees is located in Salzburg, Austria and Sugar Land, Texas. Their team provides E-Commerce Development and Web Development.
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UndisclosedUndisclosed50 - 249Kyiv, Ukraine
Services provided
See all 2 projectsBSG offers development and marketplace services, specializing in refining product visions and growth strategies. The reviews highlight BSG's proficiency, timely project completion, and effective communication and project management. Clients appreciate BSG's flexibility, industry experience, and willingness to go the extra mile, with no significant areas for improvement noted.
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UndisclosedUndisclosed50 - 249
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V2Soft Private Limited is an IT managed services company. The midsize Vienna, Virginia-based team focuses on IT managed services and BI & big data consulting & SI. The firm was launched in 1998.
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UndisclosedUndisclosed1,000 - 9,999Alpharetta, GA
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Established in 1992, Alithya Microsoft Practice is a CRM consulting and SI and ERP consulting and SI company. The agency provides CRM consulting and SI and ERP consulting and SI, and is large.
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UndisclosedUndisclosed50 - 249North Harbour, New Zealand
Services provided
Flintfox International is a CRM consulting and SI and ERP consulting and SI company. The North Harbour, New Zealand-based team provides CRM consulting and SI and ERP consulting and SI.
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Undisclosed$150 - $199 / hr250 - 999Palo Alto, CA
Services provided
Frank, Rimerman + Co. Is a Palo Alto, California-based CRM consulting and SI company. They focus on CRM consulting and SI and ERP consulting and SI.
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Undisclosed$100 - $149 / hr2 - 9Raleigh, NC
Services provided
CozyRoc, a small CRM consulting and SI company, is located in Raleigh, North Carolina. The team provides CRM consulting and SI and ERP consulting and SI.
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$10,000+$25 - $49 / hr50 - 249São Paulo, Brazil
Services provided
In São Paulo, Brazil, Dedalus is a cloud consulting & SI company. They provide cloud consulting & SI.
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UndisclosedUndisclosed50 - 249
Services provided
Klika Tech, Inc is a Miami, Florida-based IoT development company. Their services include IoT development and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Toronto, Canada
Services provided
Crawford Technologies is an ECM consulting and SI and other IT consulting and SI company. The firm is in Toronto, Canada. Their services include ECM consulting and SI and other IT consulting and SI.
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$5,000+$50 - $99 / hr50 - 249New York, NY
Services provided
Founded in 2011, Wondersauce is a branding company. The team provides Branding and Digital Strategy.
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UndisclosedUndisclosed10 - 49
Services provided
Techarex Networks is a cloud consulting & SI company. They are based in Dallas, Texas and India and have small team of experts. Their services include cloud consulting & SI.
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$5,000+$25 - $49 / hr50 - 249Madrid, Spain
Services provided
Social Noise is a Digital Strategy company. They are headquartered in Madrid, Spain and Ciudad de México, Mexico and have midsize team. They provide Digital Strategy and IT strategy consulting.
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$1,000+$50 - $99 / hr50 - 249
Services provided
Application Testing company Testhouse Ltd is based in Thiruvananthapuram, India and London, England. They provide Application Testing and CRM consulting and SI.
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$10,000+$100 - $149 / hr50 - 249Lafayette, CO
Services provided
Software development company Cardinal Peak specializes in Custom Software Development and Mobile App Development. They were established in 2002.
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$10,000+$25 - $49 / hr50 - 249Santiago de Compostela, Spain
Services provided
Balidea is a custom software development company. The Santiago de Compostela, Spain-based team offers Custom Software Development and Web Development.
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$25,000+$25 - $49 / hr10 - 49
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IT strategy consulting company LeapFroggr Inc. Was established in 2013. The firm offers IT strategy consulting and Mobile App Development.
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$5,000+Undisclosed50 - 249
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Complete I.T. Is an IT managed services company. Launched in 1992, the company specializes in IT managed services and cloud consulting & SI.
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$5,000+$100 - $149 / hr50 - 249Burgess Hill, England
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Acora, an IT managed services company, was launched in 1989. The team specializes in IT managed services and ERP consulting and SI.
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$25,000+$150 - $199 / hr10 - 49Lancashire, England
Services provided
Nublue is a cloud consulting & SI company founded in 2005. The team provides cloud consulting & SI and E-Commerce Development.
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UndisclosedUndisclosed250 - 999San Mateo, CA
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Lohika is a software development company. Headquartered in San Mateo, California and Ukraine, Ukraine, the company provides Custom Software Development and Blockchain.
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$10,000+$300+ / hr250 - 999
Services provided
CRM consulting and SI company WeAre4C was founded in 1997. The agency focuses on CRM consulting and SI and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Troy, NY
Services provided
GreyCastle Security is a Cybersecurity company. They are based in Troy, New York and Rochester, New York. Their team focuses on Cybersecurity.
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$5,000+$150 - $199 / hr50 - 249Knoxville, TN
Services provided
Sword & Shield Enterprise Security, Inc. Is a Cybersecurity company. They are headquartered in Knoxville, Tennessee. Their team offers Cybersecurity.
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$5,000+$25 - $49 / hr1,000 - 9,999Las Rozas de Madrid, Spain
Services provided
Knowmad mood is an IT strategy consulting company launched in 1994. Located in Las Rozas de Madrid, Spain and Miami, Florida, the team offers IT strategy consulting and Mobile App Development.
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$5,000+$100 - $149 / hr250 - 999São Paulo, Brazil
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Cadastra is a Digital Strategy company. They are headquartered in São Paulo, Brazil and Porto Alegre, Brazil, and their services include Digital Strategy and Business Consulting.
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UndisclosedUndisclosed1,000 - 9,999Porto, Portugal
Services provided
Software development company Mindera is based in Porto, Portugal. They focus on Custom Software Development and UX/UI Design and were founded in 2014.
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UndisclosedUndisclosed250 - 999Bedford, Canada
Services provided
REDspace Inc. Is a custom software development firm. The firm is in Bedford, Canada. Their services include Custom Software Development and Mobile App Development.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Established in 2011, Callsign is an artificial intelligence firm. The team provides Artificial Intelligence and Cybersecurity.
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$10,000+$100 - $149 / hr10 - 49San Francisco, CA
Services provided
IT strategy consulting company Silicon Valley Software Group was launched in 2013. The firm specializes in IT strategy consulting and Artificial Intelligence.
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Undisclosed$25 - $49 / hr50 - 249Katowice, Poland
Services provided
Established in 1991, Kotrak is a software development firm. The team specializes in Custom Software Development and Contract Manufacturing.
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$5,000+Undisclosed10 - 49
Services provided
Altinity is a small Kent, England-based business intelligence company and IT managed services company. The team offers BI & big data consulting & SI and IT managed services.
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$1,000+$200 - $300 / hr2 - 9Overland Park, KS
Services provided
TrustFoundry, a Cybersecurity company, was established in 2014. Located in Overland Park, Kansas, the team provides Cybersecurity.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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VerSprite Security is an Atlanta, Georgia-based Cybersecurity company. They provide Cybersecurity.
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UndisclosedUndisclosed10 - 49Addis Ababa, Ethiopia
Services provided
Iceaddis is an Addis Ababa, Ethiopia-based software development company and IT strategy consulting company. Their services include Custom Software Development and IT strategy consulting.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.9/40.018.6/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249Astana, Kazakhstan
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
85% IT Consulting15% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.1/40.016/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.