Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 11 projectsCorporate Technologies is a managed IT services provider that offers comprehensive IT support, infrastructure management, and cybersecurity solutions. Clients consistently praise their responsiveness, professionalism, and ability to meet project deadlines, with approximately 90% of reviews highlighting their effective communication and timely problem resolution. They are recognized for their knowledgeable staff and customized solutions, making them a valuable partner in enhancing operational efficiency.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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$1,000+< $25 / hr2 - 9Chennai, India
Services provided
Located in Chennai, India, GST return filing is an IT strategy consulting company. They focus on IT strategy consulting and other IT consulting and SI.
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$10,000+$25 - $49 / hr50 - 249Warszawa, Poland
Services provided
Business intelligence company AICONIC is located in Warszawa, Poland. Their services include BI & big data consulting & SI and cloud consulting & SI.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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$1,000+$25 - $49 / hr10 - 49
Services provided
TechAdmins LLC is a Seattle, Washington-based phone answering service. They specialize in Call Center Services and IT strategy consulting and were established in 2013.
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UndisclosedUndisclosed50 - 249San Diego, CA
Services provided
PrediqTank is a Product Design company. They specialize in Product Design and BI & big data consulting & SI and are based in San Diego, California.
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$10,000+$25 - $49 / hr50 - 249Hyderabad, India
Services provided
INTEGRADE SOLUTIONS is a Cybersecurity company. They were launched in 2020 and specialize in Cybersecurity and IT managed services.
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$1,000+$25 - $49 / hr2 - 9Nashik, India
Services provided
Serverstock Datacenter Private Limited, a cloud consulting & SI company, is located in Nashik, India. The team specializes in cloud consulting & SI and IT managed services.
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$5,000+$150 - $199 / hr2 - 9Heidenheim an der Brenz, Germany
Services provided
SolidQore is a Heidenheim an der Brenz, Germany-based Cybersecurity company. They focus on Cybersecurity and IT managed services.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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$5,000+$150 - $199 / hr10 - 49Savannah, GA
Services provided
Small Cybersecurity and IT managed services company Epic IT Support, is headquartered in Savannah, Georgia. Their services include Cybersecurity and IT managed services.
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$1,000+$100 - $149 / hr10 - 49Liberty, SC
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Launched in 2019, Triad Network Security LLC, a small Cybersecurity company, is headquartered in Liberty, South Carolina. Their team offers Cybersecurity and IT managed services.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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$10,000+$50 - $99 / hr10 - 49Nicosia, Cyprus
Services provided
Cloud consulting & SI company Shaman Fox was launched in 2019. The small team focuses on cloud consulting & SI and ECM consulting and SI.
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$1,000+$25 - $49 / hrFreelancerCape Town, South Africa
Services provided
Located in Cape Town, South Africa, Remotably is a Cybersecurity company. Their services include Cybersecurity and IT managed services.
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$50,000+$50 - $99 / hr50 - 249München, Germany
Services provided
Custom software development company insert digital srl was launched in 2021. Located in München, Germany and Stuttgart, Germany, the team provides Custom Software Development and IT managed
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$50,000+$50 - $99 / hr50 - 249Houston, TX
Services provided
Yoda Technologies is an IT staff augmentation company. The Houston, Texas-based team offers IT staff augmentation and Custom Software Development.
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$10,000+$150 - $199 / hr50 - 249Hoofddorp, Netherlands
Services provided
IT managed services company DigiralBoost is headquartered in Hoofddorp, Netherlands. Launched in 2012, the team provides IT managed services and CRM consulting and SI.
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$25,000+$300+ / hr2 - 9Docklands, Australia
Services provided
Launch IT Systems is an ERP consulting and SI company. They were established in 2022 and provide ERP consulting and SI and IT managed services.
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$50,000+$150 - $199 / hr2 - 9
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Alphaleo is a CRM consulting and SI company founded in 2021. Their services include CRM consulting and SI and cloud consulting & SI.
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$1,000+Undisclosed10 - 49Makati, Philippines
Services provided
Comfac Technology Options "CTO" is a cloud consulting & SI company. Founded in 2015, their team offers cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed50 - 249Ciudad de México, Mexico
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Badak is a data analytics company. They are in Ciudad de México, Mexico and have midsize team. Their services include BI & big data consulting & SI and cloud consulting & SI.
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$10,000+$50 - $99 / hr10 - 49Istanbul, Türkiye
Services provided
Birlik is a Cybersecurity company. They were launched in 2002 and provide Cybersecurity and IT managed services.
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UndisclosedUndisclosed2 - 9Newmarket, Canada
Services provided
Cybersecurity and IT managed services company Maverick Gardner - IT Security & IT Services Provider focuses on Cybersecurity and IT managed services. They were founded in 2012.
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$1,000+$50 - $99 / hr10 - 49Braga, Portugal
Services provided
Based in Braga, Portugal, TripleHash Labs is a Cybersecurity company. The team focuses on Cybersecurity and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49Toronto, Canada
Services provided
Launched in 1981, Infoware Canada Inc. Is a Cybersecurity and IT managed services company. The agency focuses on Cybersecurity and IT managed services.
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UndisclosedUndisclosed250 - 999
Services provided
Software Factory is a Lisboa, Portugal-based custom software development company. The team offers Custom Software Development and Web Development.
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$25,000+$50 - $99 / hr10 - 49دبي, United Arab Emirates
Services provided
Launched in 2019, Varosys Information Technology is a small Cybersecurity company. Their services include Cybersecurity and BI & big data consulting & SI.
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Undisclosed$100 - $149 / hr2 - 9
Services provided
Located in Burlington, Wisconsin, MBAP Technology, LLC is a small Cybersecurity company. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed2 - 9
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Established in 2021, Endure Secure is a Cybersecurity and IT managed services company. The small team offers Cybersecurity and IT managed services.
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UndisclosedUndisclosed10 - 49Varanasi, India
Services provided
APAC Cloud Consulting Services is a CRM consulting and SI company. They were founded in 2018, and their services include CRM consulting and SI and cloud consulting & SI.
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$25,000+$50 - $99 / hr10 - 49
Services provided
Recursive tech is a cloud consulting & SI company. The Novi Sad, Serbia-based company was launched in 2019. Their team provides cloud consulting & SI and Web Development.
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UndisclosedUndisclosed50 - 249
Services provided
Midsize IT managed services company Digitac Softwares, is based in Lahore, Pakistan. Their services include IT managed services and IT strategy consulting.
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$5,000+$150 - $199 / hr2 - 9Toronto, Canada
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Allied Effect Canada is a Toronto, Canada-based business intelligence company. Founded in 2021, the team focuses on BI & big data consulting & SI and CRM consulting and SI.
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$5,000+Undisclosed10 - 49Indore, India
Services provided
Kestrelpro.ai, an IT strategy consulting and IT managed services company, is headquartered in Indore, India. They focus on IT strategy consulting and IT managed services and were launched in 2021.
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$1,000+< $25 / hr50 - 249Delhi, India
Services provided
Headquartered in Delhi, India, DigiLogic Infocom is an IT strategy consulting company. They provide IT strategy consulting and CRM consulting and SI.
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$5,000+$150 - $199 / hr2 - 9
Services provided
Secure interactive Machine is a small Cybersecurity company established in 2022. Their services include Cybersecurity and IT managed services.
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$5,000+$25 - $49 / hr2 - 9
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DataArch Consultancy LLP is a data analytics company and cloud consulting & SI company. Their team is in Pune, India and focuses on BI & big data consulting & SI and cloud consulting & SI.
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$1,000+$25 - $49 / hr50 - 249
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Headquartered in Bengaluru, India and New Jersey, New Jersey, GetAI Private Limited is a midsize IT strategy consulting company. The team provides IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249
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Buchprufer Solutions is an Accounting company. Located in Toronto, Canada, the agency specializes in Accounting and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Dublin, Ireland
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Spanish Point Technologies is a CRM consulting and SI company established in 2005. Their team focuses on CRM consulting and SI and IT managed services.
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$5,000+$100 - $149 / hr2 - 9Paris, France
Services provided
Nanostrategy is a data analytics company. They are located in Paris, France and Tallinn, Estonia and have small team. They focus on BI & big data consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49
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IQness, a data analytics company, was founded in 2021. They specializes in BI & big data consulting & SI and cloud consulting & SI.
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$5,000+$25 - $49 / hr50 - 249
Services provided
MideaTek is a midsize IT strategy consulting company. The team focuses on IT strategy consulting and Web Design.
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Undisclosed$25 - $49 / hr2 - 9
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Calamity Cyber Security, a small Cybersecurity company, is headquartered in Pretoria, South Africa. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed2 - 9
Services provided
DATAYIELD is a business intelligence company and cloud consulting & SI company founded in 2022. The team provides BI & big data consulting & SI and cloud consulting & SI.
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$5,000+$25 - $49 / hr10 - 49Ahmedabad, India
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Located in Ahmedabad, India, Code Squadrons is an user experience agency. They provide UX/UI Design and IT strategy consulting.
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Undisclosed$50 - $99 / hr2 - 9Blacktown, Australia
Services provided
Logic Labs is a Cybersecurity and IT managed services company based in Blacktown, Australia. Launched in 2016, the team specializes in Cybersecurity and IT managed services.
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$50,000+$200 - $300 / hr10 - 49Houston, TX
Services provided
Today Cybersecurity, a Cybersecurity and IT managed services company, provide Cybersecurity and IT managed services. They were established in 2015.
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$10,000+< $25 / hr10 - 49Karachi, Pakistan
Services provided
Web design agency Xomacs is in Glendale, California and Karachi, Pakistan. They specialize in Web Design and BI & big data consulting & SI and were established in 2021.
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$1,000+$200 - $300 / hr2 - 9
Services provided
Established in 2023, Styk Consulting is a small IT strategy consulting company. Their team offers IT strategy consulting and ERP consulting and SI.
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Undisclosed$25 - $49 / hr2 - 9Warszawa, Poland
Services provided
Shorai Consulting, a cloud consulting & SI company, offer cloud consulting & SI and IT managed services. They were established in 2014.
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$1,000+< $25 / hr10 - 49
Services provided
Ascend Techie Computer Trading LLC is an IT strategy consulting and IT managed services company. Founded in 2010, the firm specializes in IT strategy consulting and IT managed services.
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$50,000+$50 - $99 / hr50 - 249Gurugram, India
Services provided
IT strategy consulting company Phoenix Tech Labs focuses on IT strategy consulting and cloud consulting & SI. They were established in 2015.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.9/40.018.6/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249Astana, Kazakhstan
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
85% IT Consulting15% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.1/40.016/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.