Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 20 projectsCorporate Technologies is an IT services company specializing in IT support, cybersecurity, and managed IT solutions. They are praised for their responsive communication and ability to deliver on time, with 88% of reviews highlighting their timeliness and helpfulness. Despite one instance of unmet expectations, most clients commend their personable service and reliability, with over 90% expressing satisfaction with their project management.
$1,000+$50 - $99 / hr2 - 9Warszawa, PolandServices provided
See all 12 projectsWideFix is a versatile web development company specializing in a wide range of services, including e-commerce development, payment integration, and platform upgrades. The company has consistently received high praise for its technical expertise, particularly in Ruby on Rails, with 100% of reviews highlighting their ability to deliver projects on time and efficiently. Clients commend WideFix for their ownership of processes, excellent communication, and adaptability, with no notable areas for improvement mentioned across reviews.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 11 projectsFlairsTech is an IT and customer support services company known for providing a wide range of services, including software development, IT support, customer service, and technical support. Their reviews reflect a 100% positive experience from clients, highlighting their flexibility, adherence to timelines, and alignment with client values. Approximately 70% of reviews commend their impressive communication and customer service skills, which foster a strong culture fit with clients.
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UndisclosedUndisclosed2 - 9Sheridan, WY
Services provided
SCI is a small IT strategy consulting company in Sheridan, Wyoming. Their services include IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Sioux Falls, SD
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IT managed services company Workplace By Direct is in Sioux Falls, South Dakota and Aberdeen, South Dakota. They specialize in IT managed services and Cybersecurity and were established in 1997.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 63 projectsLeobit is a software development company known for delivering comprehensive engineering solutions across various industries, including gaming, healthcare, IT, and fintech. With high ratings and a strong culture fit, Leobit consistently receives positive feedback for their timely project management, technical expertise, and ability to understand and meet client needs. Approximately 100% of reviewers emphasize their satisfaction with Leobit's performance and collaborative approach.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT service provider specializing in custom software development and IT support, particularly for Microsoft Azure environments. Across their reviews, they are consistently praised for their technical proficiency, project management skills, and responsiveness, with approximately 90% of reviews highlighting their ability to deliver customized solutions efficiently and professionally. Clients commend their supportive communication and adherence to deadlines.
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UndisclosedUndisclosed50 - 249
Services provided
ITC is an IT strategy consulting company established in 2000. The team specializes in IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49
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Launched in 2013, All4Sec is a small IT strategy consulting company. Their team offers IT strategy consulting and IT managed services.
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UndisclosedUndisclosed250 - 999
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Mnemo is a Cybersecurity company. They were founded in 2001 and offer Cybersecurity and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Fargo, ND
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NorthStar Technology Group, an IT managed services company, was founded in 2000. The team specializes in IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Mobile, AL
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STC Business Solutions, Inc., an IT strategy consulting company, is located in Mobile, Alabama. They offer IT strategy consulting and cloud consulting & SI and were founded in 1997.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 42 projectsAccedia is a technology services company specializing in software development, system integration, and IT consulting. Reviews indicate a high level of satisfaction with their project management, technical expertise, and ability to deliver complex solutions on time. Approximately 85% of reviewers praised their responsiveness and adaptability, while 70% highlighted their capability in cutting-edge technologies like AI and cloud-based solutions. Challenges related to time zone differences were noted but managed effectively.
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UndisclosedUndisclosed2 - 9Lexington, KY
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Founded in 2013, Tactical IT Group is an IT managed services company. The team specializes in IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Addis Ababa, Ethiopia
Services provided
MKTY IT Services P.L.C. Is a Cybersecurity company. Their team is in Addis Ababa, Ethiopia. The company specializes in Cybersecurity and cloud consulting & SI.
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Featured
What are Featured Providers?
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 38 projectsDreamix is a versatile software development company known for delivering high-quality, scalable solutions across various industries, including healthcare, energy, and construction. Reviews indicate a 100% positive feedback rate, with clients consistently praising their project management skills, cultural fit, and technical expertise. Approximately 80% of reviewers highlight Dreamix's ability to adapt to changing requirements and maintain excellent communication throughout projects.
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 41 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
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UndisclosedUndisclosed2 - 9Addis Ababa, Ethiopia
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Kenera International Trading PLC is an Addis Ababa, Ethiopia-based IT managed services company. The team focuses on IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Addis Ababa, Ethiopia
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G2G IT Group, a small IT strategy consulting company, is based in Addis Ababa, Ethiopia. Their services include IT strategy consulting and cloud consulting & SI.
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Featured
What are Featured Providers?
$75,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is a technology company specializing in IT outsourcing and staff augmentation services. The company is consistently praised for its high-quality engineering talent, professionalism, and client-focused approach. Over 90% of reviewers highlight their reliability and seamless communication. Clients commend their ability to provide cost-effective solutions on time and within budget, with no significant areas for improvement noted.
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FLServices provided
See all 89 projectsSimform is a versatile software development company specializing in mobile app development, platform enhancements, and technical solutions. The company has received overwhelmingly positive feedback, with approximately 95% of reviews highlighting their professionalism, strong communication, and ability to meet deadlines. Several reviewers (around 80%) commend Simform for its collaborative project management approach, technical depth, and alignment with client values, making it a reliable partner for both large-scale and complex projects.
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UndisclosedUndisclosed2 - 9Cheyenne, WY
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Headquartered in Cheyenne, Wyoming and Parkland County, Canada, Penney Technology Solutions is an IT managed services company. The team focuses on IT managed services and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Cheyenne, WY
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In Cheyenne, Wyoming, Green House Data is an Enterprise App Modernization company. They offer Enterprise App Modernization and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Milwaukee, WI
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Technology Resource Advisors, Inc is a cloud consulting & SI company. In Milwaukee, Wisconsin, the agency was established in 2006. Their services include cloud consulting & SI and IT managed
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UndisclosedUndisclosed2 - 9Addis Ababa, Ethiopia
Services provided
ECS Ethiopia is a Cybersecurity company. They specialize in Cybersecurity and IT strategy consulting and were launched in 2009.
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UndisclosedUndisclosed10 - 49Greensboro, NC
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Total Computer Solutions is an IT managed services company. Their small team is based in Greensboro, North Carolina. Their services include IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Tukwila, WA
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Small IT strategy consulting company Colocation NorthWest, is headquartered in Tukwila, Washington. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Las Vegas, NV
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Desert IT Solutions is an IT managed services company. Based in Las Vegas, Nevada and Phoenix, Arizona, their team focuses on IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Reykjavík, Iceland
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Capacent is a CRM consulting and SI company. Founded in 1990, the agency focuses on CRM consulting and SI and ECM consulting and SI.
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UndisclosedUndisclosed50 - 249
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Brennidepill, a CRM consulting and SI company, provide CRM consulting and SI and unified communications consulting & SI. They were established in 2015.
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UndisclosedUndisclosed50 - 249Dayton, OH
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JJR Solutions is an IT managed services company. The team provides IT managed services and Cybersecurity, and the firm is in Dayton, Ohio.
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UndisclosedUndisclosed50 - 249Halifax, Canada
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Headquartered in Halifax, Canada, IMP Solutions is a midsize cloud consulting & SI company. Their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9Lombard, IL
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Hy-Tek, a small IT managed services company, is based in Lombard, Illinois. Their services include IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Savannah, GA
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Computerland Savannah is a small Savannah, Georgia-based IT managed services company. The team specializes in IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Warwick, RI
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Launched in 1992, Secure Future Tech Solutions is an IT managed services company. Their team specializes in IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9München, Germany
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Business intelligence company Neos IT Services focuses on BI & big data consulting & SI and cloud consulting & SI. They are located in München, Germany.
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UndisclosedUndisclosed50 - 249
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Integridata is a midsize Cybersecurity company. They provide Cybersecurity and BI & big data consulting & SI and were established in 1998.
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UndisclosedUndisclosed10 - 49München, Germany
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Lemberger is an IT managed services company. Founded in 1945, the company focuses on IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Bratislava, Slovakia
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Itelligence Slovakia s.r.o. Is a business intelligence company. The company is headquartered in Bratislava, Slovakia. Their team specializes in BI & big data consulting & SI and ERP consulting and
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UndisclosedUndisclosed2 - 9Hawthorne, CA
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HLD Consulting is a small Hawthorne, California-based IT managed services company. The team specializes in IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Redding, CA
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Based in Redding, California, Computer Logistics Corporation is an IT managed services company. They provide IT managed services and cloud consulting & SI and were founded in 1986.
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UndisclosedUndisclosed250 - 999
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FreeBalance Office is a software development firm in Managua, Nicaragua. The team provides Custom Software Development and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Managua, Nicaragua
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Cóndor Comunicaciones is a cloud consulting & SI company. They were established in 1990, and their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed50 - 249Tijuana, Mexico
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Dynamic Communications is an IT strategy consulting company. Launched in 1998, their team offers IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Raleigh, NC
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Think Tech Advisors is an IT strategy consulting company launched in 1999. Their team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Flower Mound, TX
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Ross Networking Consultants is an IT managed services company. The team provides IT managed services and Cybersecurity, and the company is located in Flower Mound, Texas.
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UndisclosedUndisclosed10 - 49München, Germany
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Ventx is a cloud consulting & SI company. They offer cloud consulting & SI and IT managed services and are in München, Germany.
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UndisclosedUndisclosed10 - 49Zapopan, Mexico
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Bigo Consulting, S.A. De C.V. Is a CRM consulting and SI company. The team provides CRM consulting and SI and IT managed services and is based in Zapopan, Mexico.
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UndisclosedUndisclosed50 - 249Fredericksburg, VA
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Pueo Business Solutions LLC is an artificial intelligence development company. They focus on Artificial Intelligence and BI & big data consulting & SI and are based in Fredericksburg, Virginia.
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UndisclosedUndisclosed50 - 249
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Netxar Technologies Inc, an IT managed services company, is in. They offer IT managed services and IT strategy consulting and were established in 2000.
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UndisclosedUndisclosed2 - 9Wake Forest, NC
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Headquartered in Wake Forest, North Carolina, BlueDot Technology is a small IT managed services company. The team specializes in IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Cornelius, NC
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Apex Technology Corporation is a software development firm launched in 1998. The small team provides Custom Software Development and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Charlotte, NC
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IRIS Solutions, an IT managed services company, was launched in 1996. The firm provides IT managed services and cloud consulting & SI, and is small.
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UndisclosedUndisclosed10 - 49Durham, NC
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OnPar Technologies is a cloud consulting & SI company. They are located in Durham, North Carolina, and their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Dublin 18 , Ireland
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DB Computer Solutions, a small IT managed services company, is in Dublin 18 , Ireland. The team focuses on IT managed services and IT strategy consulting.
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UndisclosedUndisclosed2 - 9Dublin 11 , Ireland
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Techsure, a small cloud consulting & SI company, is in Dublin 11 , Ireland. The team offers cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Dublin 18, Ireland
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Everything IT, an IT managed services company, is located in Dublin 18, Ireland. They focus on IT managed services and IT strategy consulting and were launched in 2010.
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UndisclosedUndisclosed250 - 999São Paulo, Brazil
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Software development company Marketdata is headquartered in São Paulo, Brazil. They focus on Custom Software Development and BI & big data consulting & SI and were launched in 2000.
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UndisclosedUndisclosed2 - 9Sydney, Australia
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IT managed services company GKM2 Solutions was established in 2011. The team specializes in IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Milton, Australia
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Sentrian Pty Ltd is an IT managed services company founded in 1992. Located in Milton, Australia, the team offers IT managed services and cloud consulting & SI.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
35.2/40.019/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
34/40.019.2/20 Reviews10/10 Clients & Experience4.8/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
32.9/40.018/20 Reviews9.5/10 Clients & Experience5.4/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
31.3/40.015.8/20 Reviews9.9/10 Clients & Experience5.5/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
33.7/40.019.6/20 Reviews8.3/10 Clients & Experience5.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
30.8/40.015.2/20 Reviews9.9/10 Clients & Experience5.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$200 - $300 / hr50 - 249Draper, UT
Ability to deliver
30.7/40.016.6/20 Reviews9.8/10 Clients & Experience4.3/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
30.7/40.016.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
32.8/40.017.2/20 Reviews10/10 Clients & Experience5.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
30.1/40.015.6/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
30.2/40.015.8/20 Reviews9.3/10 Clients & Experience5.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
33.6/40.016.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% IT Consulting -
$25,000+$200 - $300 / hr250 - 999London, England
Ability to deliver
32.3/40.017.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr10 - 49Frisco, TX
Ability to deliver
32.3/40.016.4/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
29.5/40.016.2/20 Reviews9.2/10 Clients & Experience4/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
31.7/40.017.4/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
100% IT Consulting -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
29.1/40.015.6/20 Reviews8.6/10 Clients & Experience4.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
31.7/40.017.2/20 Reviews9/10 Clients & Experience5.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$25,000+$50 - $99 / hr250 - 999Gliwice, Poland
Ability to deliver
35.6/40.019.2/20 Reviews10/10 Clients & Experience6.4/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
28.9/40.016.6/20 Reviews7.5/10 Clients & Experience4.8/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
31.5/40.016.4/20 Reviews9.9/10 Clients & Experience5.2/10 Market PresenceService focus
65% IT Consulting35% Other -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
30.9/40.015.8/20 Reviews9.5/10 Clients & Experience5.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
31.3/40.016.2/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
32.3/40.017.2/20 Reviews9.7/10 Clients & Experience5.4/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
29.6/40.016.2/20 Reviews10/10 Clients & Experience3.4/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
30.9/40.016.8/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Medellín, Colombia
Ability to deliver
28.1/40.015.6/20 Reviews7.6/10 Clients & Experience5/10 Market PresenceService focus
55% IT Consulting45% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
32/40.017.8/20 Reviews9.2/10 Clients & Experience4.9/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
27.9/40.015.8/20 Reviews6.7/10 Clients & Experience5.4/10 Market PresenceService focus
80% IT Consulting20% Other
Latest IT Services Articles
See all articles
Why Salesforce Staff Augmentation Is Becoming a Strategic Choice
Salesforce staff augmentation is no longer a stop-gap. Learn why more businesses now use external specialists to access expertise, move faster, and scale...
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.