Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT services company offering software development, DevOps support, customer service, and technical support. They demonstrate strong project management, communication, and flexibility, receiving overwhelmingly positive feedback for their technical know-how and team integration. Approximately 90% of reviewers commend their value for cost and alignment with company values, while some suggest potential improvements in communication and developer retention.
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UndisclosedUndisclosed50 - 249Hoboken, NJ
Services provided
Mercurial Minds is a Robotics Process Automation company. Launched in 2013, their team specializes in Robotics Process Automation and Market Research.
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UndisclosedUndisclosed10 - 49
Services provided
Signify Solution is an IT strategy consulting company. Headquartered in Philadelphia, Pennsylvania, their team provides IT strategy consulting and ERP consulting and SI.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed250 - 999Paris, France
Services provided
Valiantys is an IT strategy consulting company. They provide IT strategy consulting and cloud consulting & SI and are headquartered in Paris, France and New York, New York.
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UndisclosedUndisclosed50 - 249Puteaux, France
Services provided
DEODIS is an IT strategy consulting company. They provide IT strategy consulting and BI & big data consulting & SI and were founded in 2001. The company is in Puteaux, France.
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UndisclosedUndisclosed250 - 999Novi, MI
Services provided
CloudEQ is a midsize IT strategy consulting company based in Novi, Michigan and El Segundo, California. The team provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Alpharetta, GA
Services provided
KGS Technology Group, Inc, an IT strategy consulting company, is located in Alpharetta, Georgia and Bengaluru, India. They focus on IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed250 - 999London, England
Services provided
VBT Software, a software development company, was launched in 1993. The firm focuses on Custom Software Development and IT strategy consulting.
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Featured
What are Featured Providers?
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a technology consulting company specializing in software development, UX/UI design, and cloud infrastructure, with expertise across various industries. They are highly praised for their project management, communication, and ability to integrate seamlessly into teams. Reviews highlight their impressive cultural fit and technical competence, with over 90% of clients expressing satisfaction with their work quality and responsiveness.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 39 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed50 - 249Atlanta, GA
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Canopus IT Solutions LLC is an IT strategy consulting company. Their midsize team is headquartered in Atlanta, Georgia. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9
Services provided
Dspoz-IT, Inc is a Cybersecurity company. They are located in Jersey City, New Jersey. Their team provides Cybersecurity and IT strategy consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed50 - 249
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Avasa IT Solutions is an IT strategy consulting company. The team provides IT strategy consulting and BI & big data consulting & SI, and the firm is in Charlotte, North Carolina.
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UndisclosedUndisclosed2 - 9Hackettstown, NJ
Services provided
Ammons Enterprises LLC is an IT strategy consulting company. They are located in Hackettstown, New Jersey, and their services include IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Jacksonville, FL
Services provided
Enterprise Integration is an IT managed services company. They were launched in 1998 and provide IT managed services and IT strategy consulting.
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UndisclosedUndisclosed50 - 249St. Petersburg, FL
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Flycast Partners, Inc. Is a midsize user experience company located in St. Petersburg, Florida. Their services include UX/UI Design and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Memphis, TN
Services provided
In Memphis, Tennessee and Bengaluru, India, 3Avenir is an IT strategy consulting company. Founded in 2020, the team offers IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Franklin, TN
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NexCloud is an IT strategy consulting company. Their team is in Franklin, Tennessee and offers IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Maryville, TN
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Launched in 2011, Allevia Technology is a small web design company. Their services include Web Design and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Chattanooga, TN
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Barcom, Inc., an IT strategy consulting company, was launched in 1991. Located in Chattanooga, Tennessee, the team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Burlington, MA
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IT Force, Inc. Is an IT strategy consulting company. They are in Burlington, Massachusetts and have small team. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Boston, MA
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Proinf, an IT strategy consulting company, was launched in 2011. The team provides IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Woburn, MA
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SOSUDA TECH, an IT strategy consulting company, is located in Woburn, Massachusetts and Noida, India. Founded in 2019, the team specializes in IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249St. Louis, MO
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IT managed services company Da-Com Corporation is located in St. Louis, Missouri and Columbia, Missouri. The team offers IT managed services and Cybersecurity.
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UndisclosedUndisclosed50 - 249Rowlett, TX
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Located in Rowlett, Texas, LinkAmerica Nearshore is a midsize IT strategy consulting company. Their services include IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Dallas, TX
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Brainsquare , an IT strategy consulting company, was launched in 1998. The team offers IT strategy consulting and cloud consulting & SI and is headquartered in Dallas, Texas.
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UndisclosedUndisclosed50 - 249Arlington Heights, IL
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TechTiera Corporation, a midsize IT strategy consulting company, is headquartered in Arlington Heights, Illinois. The team provides IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Itasca, IL
Services provided
In Itasca, Illinois, Andhus Technologies is a midsize mobile app development firm. Their services include Mobile App Development and Application Testing.
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UndisclosedUndisclosed250 - 999Blue Bell, PA
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Business intelligence company KARYA Technologies was founded in 2007. The firm specializes in BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Fremont, CA
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Input Zero Technologies Pvt. Ltd. Is an IT strategy consulting company. The Fremont, California-based company focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Frederick, MD
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MainSpring, Inc. Is an IT managed services company. The team is in Frederick, Maryland, and their services include IT managed services and Corporate Training & Coaching.
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UndisclosedUndisclosed250 - 999
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BlueAlly is an IT managed services company. The Maryland-based company was founded in 1999. Their services include IT managed services and DevOps Managed Services.
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UndisclosedUndisclosed50 - 249Empoli (FI), Italy
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Based in Empoli (FI), Italy, Var Prime is a cloud consulting & SI company. They specialize in cloud consulting & SI and CRM consulting and SI and were launched in 2004.
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UndisclosedUndisclosed50 - 249Sydney, Australia
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Launched in 2021, ITKnocks is a midsize Sydney, Australia-based Market Research company. Their services include Market Research and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Leesburg, VA
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CompQsoft is a big data analytics company. In Leesburg, Virginia and Houston, Texas, the agency was launched in 1997. Their services include BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Tampa, FL
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HCT INFOTECH is a midsize Tampa, Florida-based web design company. The team specializes in Web Design and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Bron, France
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Groupe SRA is an Accounting company. In Bron, France, the team provides Accounting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Lancaster, PA
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Founded in 2008, Reyna ITS is an IT strategy consulting company. Headquartered in Lancaster, Pennsylvania, the team specializes in IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249McLean, VA
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HumanTouch, LLC is a midsize IT strategy consulting company. They provide IT strategy consulting and cloud consulting & SI and were established in 1997.
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UndisclosedUndisclosed50 - 249Herndon, VA
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Quantum Strides LLC is a Herndon, Virginia-based IT strategy consulting company. Founded in 2014, the team specializes in IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Leesburg, VA
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TCI a Xenith Solutions Company is an IT strategy consulting company in Leesburg, Virginia. They offer IT strategy consulting and Cybersecurity and were founded in 1983.
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UndisclosedUndisclosed50 - 249Ashburn, VA
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Data Affect is a midsize IT strategy consulting company established in 2019. Their team provides IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Reston, VA
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Canopy Software is an IT strategy consulting company. They focus on IT strategy consulting and BI & big data consulting & SI and are based in Reston, Virginia.
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UndisclosedUndisclosed10 - 49Dearborn, MI
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Relic Law PLLC, an IT strategy consulting company, was launched in 2018. The small team focuses on IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Upper Saddle River, NJ
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IT strategy consulting company Data Dynamics was launched in 2012. In Upper Saddle River, New Jersey and Pune, India, the team provides IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed250 - 999Columbus, OH
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Immuta is a Columbus, Ohio-based IT strategy consulting company. Established in 2015, the team specializes in IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9
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Centropy Services & Solutions is an IT strategy consulting company. Launched in 2004, the company is in Wahroonga, Australia. Their services include IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Minneapolis, MN
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Shimento, Inc. Is an IT strategy consulting company established in 2009. Their team offers IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9St. Peters, MO
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Small IT strategy consulting company SureLink Technology Services, is headquartered in St. Peters, Missouri. The team focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49Austin, TX
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Breakwater Solutions is a Cybersecurity company founded in 2020. The team focuses on Cybersecurity and IT managed services and is headquartered in Austin, Texas.
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UndisclosedUndisclosed250 - 999Fremont, CA
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Agama Solutions Inc is an Application Testing company. The Fremont, California-based company was launched in 2006. Their services include Application Testing and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Fremont, CA
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Dew Software is an IT strategy consulting company founded in 1997. Their team offers IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249New York, NY
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Quality Clouds is a midsize cloud consulting & SI company launched in 2015. Their services include cloud consulting & SI and Application Testing.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.6/40.017/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.1/40.017.4/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.