Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 11 projectsCorporate Technologies is a managed IT services provider that offers comprehensive IT support, infrastructure management, and cybersecurity solutions. Clients consistently praise their responsiveness, professionalism, and ability to meet project deadlines, with approximately 90% of reviews highlighting their effective communication and timely problem resolution. They are recognized for their knowledgeable staff and customized solutions, making them a valuable partner in enhancing operational efficiency.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed50 - 249Springfield, VA
Services provided
West 4th Strategy, LLC, an IT strategy consulting company, was founded in 2011. They provides IT strategy consulting and Cybersecurity.
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$1,000+$25 - $49 / hrFreelancerTaguig, Philippines
Services provided
Kumit IT Solutions is a Taguig, Philippines-based cloud consulting & SI company. They provide cloud consulting & SI and Custom Software Development and were launched in 2021.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed50 - 249Sioux Falls, SD
Services provided
Connecting Point is a midsize cloud consulting & SI company based in Sioux Falls, South Dakota and Watertown, South Dakota. Their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed250 - 999Roma, Italy
Services provided
IT strategy consulting company Topnetwork S.p.A. Is in Roma, Italy. The team focuses on IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Orlando, FL
Services provided
Lotus Management Services, Inc. Is a small Orlando, Florida-based IT managed services company. Their services include IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Beijing, China
Services provided
CASICloud-Tech Co., Ltd., a data analytics company, was established in 2015. The midsize team focuses on BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed250 - 999Hang Zhou Shi, China
Services provided
MICROSTRATEGY INCORPORATED is a data analytics company. The team specializes in BI & big data consulting & SI and cloud consulting & SI, and the firm is located in Hang Zhou Shi, China.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed2 - 9Fairfax, VA
Services provided
Founded in 2004, ITinfra is a small IT strategy consulting company located in Fairfax, Virginia. Their team specializes in IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249Weaverville, NC
Services provided
Epsilon Inc is a Weaverville, North Carolina-based cloud consulting & SI company. Their services include cloud consulting & SI and Cybersecurity.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed50 - 249Kuala Lumpur, Malaysia
Services provided
Ssquad Vietnam is a midsize Ho Chi Minh City, Vietnam-based cloud consulting & SI company. The team provides cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Phoenix, AZ
Services provided
CloudIT is a cloud consulting & SI company. Established in 2011, the agency is headquartered in Phoenix, Arizona. Their services include cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed250 - 999Seattle, WA
Services provided
Premise is an IT strategy consulting company. Launched in 2012, the firm provides IT strategy consulting and Artificial Intelligence.
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UndisclosedUndisclosed10 - 49Rapid City, SD
Services provided
Founded in 1997, KT Connections, a small IT managed services company, is located in Rapid City, South Dakota. Their team provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Kyiv, Ukraine
Services provided
LITIKO is a small IT strategy consulting company. They provide IT strategy consulting and IT managed services and were founded in 2017.
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UndisclosedUndisclosed50 - 249
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Established in 1999, Alexandra Instituttet is a midsize IT strategy consulting company in Copenhagen, Denmark. Their team provides IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed10 - 49Addison, TX
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First Equipment Company is an IT strategy consulting company. In Addison, Texas, their team focuses on IT strategy consulting and IT managed services.
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UndisclosedUndisclosed50 - 249Miramar, FL
Services provided
Established in 1964, DRS Imaging Services LLC. Is an ECM consulting and SI company. The team offers ECM consulting and SI and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Surry Hills, Australia
Services provided
Cloud consulting & SI company iCT Group Australia is located in Surry Hills, Australia. They specialize in cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed250 - 999München, Germany
Services provided
Matrix technology GmbH is an IT strategy consulting company. They offer IT strategy consulting and cloud consulting & SI and were established in 2000.
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UndisclosedUndisclosed50 - 249
Services provided
Based in Shenzhen, China, Shenzhen NETINFO Technology Co., Ltd. Is an IT strategy consulting company. They focus on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49London, England
Services provided
IT strategy consulting company Fluid IT Ltd is in London, England. They provide IT strategy consulting and IT managed services and were founded in 2005.
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UndisclosedUndisclosed50 - 249Richmond, VA
Services provided
Impact Makers is a big data company founded in 2006. The midsize team focuses on BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Paris, France
Services provided
Levana is a midsize IT managed services company. Established in 2017, the team focuses on IT managed services and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Toronto, Canada
Services provided
Transatlantic Business Consulting is an IT strategy consulting company. The Toronto, Canada-based firm was founded in 2017. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Charlotte, NC
Services provided
Internetwork Engineering is an IT strategy consulting company. They focus on IT strategy consulting and Cybersecurity and were established in 1996.
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UndisclosedUndisclosed10 - 49Cary, NC
Services provided
Triangle Forensics is a Cybersecurity company based in Cary, North Carolina. Established in 1997, the team provides Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Raleigh, NC
Services provided
ISGCyber is a small Cybersecurity company headquartered in Raleigh, North Carolina. Their services include Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Raleigh, NC
Services provided
Rmsource, Inc. Is a cloud consulting & SI company. They are located in Raleigh, North Carolina and have small team of experts. Their services include cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed2 - 9Apex, NC
Services provided
Cybersecurity company American Frontier, LLC was established in 1995. The team provides Cybersecurity and IT managed services.
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$25,000+$25 - $49 / hr50 - 249Arcadia, CA
Services provided
GAIA TECH is a big data company founded in 2013. Located in Arcadia, California, the team focuses on BI & big data consulting & SI and Custom Software Development.
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UndisclosedUndisclosed50 - 249Sandpoint, ID
Services provided
Innovate! Inc., an IT strategy consulting company, was established in 2002. The team offers IT strategy consulting and cloud consulting & SI and is based in Sandpoint, Idaho.
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UndisclosedUndisclosed50 - 249Roma, Italy
Services provided
Established in 2016, LOBRA S.r.l. Is a midsize cloud consulting & SI company. Their team specializes in cloud consulting & SI and CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Gui Yang Shi, China
Services provided
Established in 2014, Guizhou Xunxiu Information Technology Service Co., Ltd. Is a small IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Denver, CO
Services provided
Sanity Solutions, Inc. Is a cloud consulting & SI company. Launched in 2004, their team specializes in cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Process360 is a CRM consulting and SI company founded in 2016. The agency focuses on CRM consulting and SI and IT strategy consulting, and is midsize.
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UndisclosedUndisclosed10 - 49
Services provided
FS Group is a small Cybersecurity company located in Odesa, Ukraine. Their services include Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Bielefeld, Germany
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Established in 2013, bluecue consulting GmbH & Co. KG is a small IT strategy consulting company. Their team provides IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed250 - 999Pozuelo de Alarcón, Spain
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CRM consulting and SI company SCL Consulting was founded in 2001. The team specializes in CRM consulting and SI and IT strategy consulting and is headquartered in Pozuelo de Alarcón, Spain.
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UndisclosedUndisclosed10 - 49AAQ, Argentina
Services provided
AllKom SA is an AAQ, Argentina-based IT strategy consulting company. Founded in 2001, the team focuses on IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed50 - 249Dubai, United Arab Emirates
Services provided
CDW Middle East & Africa is a cloud consulting & SI company founded in 1990. Their services include cloud consulting & SI and IT managed services.
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$1,000+$25 - $49 / hr50 - 249Indore, India
Services provided
ZingMind Technologies is a cloud consulting & SI company. Located in Indore, India, the firm was founded in 2019. Their services include cloud consulting & SI and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Madrid, Spain
Services provided
Cartagon, a cloud consulting & SI company, is in Madrid, Spain. Launched in 2000, the team focuses on cloud consulting & SI and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Levallois-Perret, France
Services provided
Founded in 2009, Devoteam G Cloud is a cloud consulting & SI company. Their team focuses on cloud consulting & SI and IT strategy consulting.
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UndisclosedUndisclosed10 - 49København, Denmark
Services provided
Aety is a cloud consulting & SI company. The team offers cloud consulting & SI and IT managed services, and the firm is in København, Denmark.
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UndisclosedUndisclosed10 - 49Abu Dhabi, United Arab Emirates
Services provided
Computer & Power Technology is an IT strategy consulting company. The Abu Dhabi, United Arab Emirates-based team provides IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49Johannesburg, South Africa
Services provided
Small IT strategy consulting company Opennetworks, is in Johannesburg, South Africa and Cape Town, South Africa. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9South Burlington, VT
Services provided
The Tech Group, LLC, a small IT strategy consulting company, is located in South Burlington, Vermont. Their services include IT strategy consulting and IT managed services.
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UndisclosedUndisclosed250 - 999Bengaluru, India
Services provided
CloudThat is a midsize IT strategy consulting company in Bengaluru, India. The team provides IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed250 - 999Taipei, Taiwan
Services provided
IT strategy consulting company Galaxy Software Services was founded in 1987. Headquartered in Taipei, Taiwan, the team specializes in IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Dublin, Ireland
Services provided
Cloud consulting & SI company Kontex was launched in 2015. The firm specializes in cloud consulting & SI and Cybersecurity.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.9/40.018.6/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249Astana, Kazakhstan
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
85% IT Consulting15% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.1/40.016/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
What Businesses Need To Know About Data Security & AI in 2026
SMBs are investing more in data security as AI-driven threats rise. Here’s how IT teams are guarding important data and adapting to new dangers.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.