Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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$1,000+$25 - $49 / hr50 - 249Bengaluru, India
Services provided
Based in Bengaluru, India and Bengaluru, India, Vmoksha Technologies Private Limited is an user experience design agency. Their services include UX/UI Design and BI & big data consulting & SI.
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$1,000+Undisclosed10 - 49Tel Aviv-Yafo, Israel
Services provided
NetNUt is a small IT strategy consulting and IT managed services company based in Tel Aviv-Yafo, Israel. Their services include IT strategy consulting and IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed50 - 249
Services provided
DATAWAVE, an IT strategy consulting and IT managed services company, is headquartered in دبي, United Arab Emirates. They specialize in IT strategy consulting and IT managed services.
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UndisclosedUndisclosed10 - 49Richmond, Canada
Services provided
TetraNoodle Technologies, a small business intelligence company, is in Richmond, Canada. The team focuses on BI & big data consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Gig Harbor, WA
Services provided
Ataira Analytics Inc. Is a small big data company launched in 2015. Their team provides BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Redlands, CA
Services provided
Nobel Systems is a cloud consulting & SI and IT managed services company. In Redlands, California, the team offers cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed50 - 249Pune, India
Services provided
Pragmatic Techsoft is a big data analytics company launched in 2008. The team focuses on BI & big data consulting & SI and cloud consulting & SI.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 34 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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$1,000+< $25 / hr250 - 999
Services provided
IT strategy consulting company Geeks Technical Support was launched in 1999. The team offers IT strategy consulting and IT managed services.
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$5,000+$50 - $99 / hr2 - 9
Services provided
Small Cybersecurity company SECZAP, is in New Delhi, India. Their services include Cybersecurity and IT managed services.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 101 projectsPeeklogic, LLC is a proficient Salesforce development company with expertise in CRM customization, web development, and seamless integration solutions. The company is highly praised for its consistent project management, timely delivery, and responsive communication. Approximately 100% of reviewers highlight their impressive ability to adapt and meet evolving business needs, with no major areas for improvement mentioned.
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$1,000+Undisclosed50 - 249
Services provided
IceDQ is a business intelligence company. The Stamford, Connecticut-based agency was launched in 2005. Their team offers BI & big data consulting & SI and IT managed services.
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UndisclosedUndisclosed250 - 999Abingdon, England
Services provided
PMC, an IT strategy consulting company, was launched in 2001. The firm specializes in IT strategy consulting and IT managed services, and is midsize.
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UndisclosedUndisclosed50 - 249Katy, TX
Services provided
Core Technology Services, Inc. Is a Conversion Optimization company based in Katy, Texas. Their services include Conversion Optimization and cloud consulting & SI.
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$5,000+$25 - $49 / hr250 - 999
Services provided
Apolis, an IT strategy consulting company, provides IT strategy consulting and CRM consulting and SI. The company is headquartered in.
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$1,000+$50 - $99 / hr2 - 9Culver City, CA
Services provided
Located in Culver City, California, Bright Defense, LLC. Is a Cybersecurity company. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Saint Paul, MN
Services provided
Midsize IT strategy consulting and IT managed services company Renodis, is based in Saint Paul, Minnesota. Their services include IT strategy consulting and IT managed services.
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$25,000+$50 - $99 / hr10 - 49Częstochowa, Poland
Services provided
Altab S.A. Is an ERP consulting and SI company. In Częstochowa, Poland, the team specializes in ERP consulting and SI and IT managed services.
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UndisclosedUndisclosed10,000+
Services provided
SLK Software is a CRM consulting and SI company. They are in banglore, India and have large team. They provide CRM consulting and SI and ERP consulting and SI.
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$50,000+Undisclosed50 - 249
Services provided
IT strategy consulting company Rapid Addition is headquartered in London, England. They offer IT strategy consulting and IT managed services and were established in 2003.
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$50,000+$25 - $49 / hr50 - 249Stockholm, Sweden
Services provided
Big data analytics company Proxify was established in 2018. The team focuses on BI & big data consulting & SI and cloud consulting & SI and is located in Stockholm, Sweden.
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$25,000+$50 - $99 / hr10 - 49New Delhi, India
Services provided
Global IT Business Solutions is an IT managed services company in New Delhi, India. They specialize in IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Eden Prairie, MN
Services provided
Uptime Legal is an IT managed services company. Launched in 2002, their team focuses on IT managed services and cloud consulting & SI.
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$1,000+$50 - $99 / hr50 - 249Lublin, Poland
Services provided
Infinite IT Solutions is a custom software development firm. Their team is in Lublin, Poland and Dubai, United Arab Emirates and offers Custom Software Development and ERP consulting and SI.
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$5,000+Undisclosed2 - 9
Services provided
CyberAtrix is a Mulki, India-based Compliance Consulting company. They focus on Compliance Consulting and Cybersecurity and were founded in 2025.
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$5,000+Undisclosed10 - 49Bowen Hills, Australia
Services provided
Whitefox Cloud, a small cloud consulting & SI company, is headquartered in Bowen Hills, Australia. The team specializes in cloud consulting & SI and Custom Software Development.
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$1,000+< $25 / hr10 - 49Ahmedabad, India
Services provided
Swarck Infolabs is a cloud consulting & SI company established in 2020. Their team specializes in cloud consulting & SI and IT managed services.
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$1,000+$100 - $149 / hrFreelancer
Services provided
In Tambon Srisa Chorakhe Yai, Thailand, M4G Solutions Company Limited is a Cybersecurity company. They offer Cybersecurity and IT strategy consulting and were launched in 2023.
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$1,000+$25 - $49 / hr2 - 9Multan, Pakistan
Services provided
Established in 2022, ZH IT SOLUTIONS is an Advertising company. The team offers Advertising and Branding and is headquartered in Multan, Pakistan and Chantilly, Virginia.
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$5,000+< $25 / hr10 - 49Chennai, India
Services provided
GSUS STAR SOFTWARE SOLUTIONS PRIVATE LIMITED is an ERP consulting and SI company launched in 2023. The company provides ERP consulting and SI and Web Development.
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$10,000+$25 - $49 / hr10 - 49Thane, India
Services provided
Digiture, a mobile application development firm, offers Mobile App Development and Custom Software Development. The firm is based in Southlake, Texas and Thane, India.
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$5,000+$25 - $49 / hr10 - 49London, England
Services provided
Located in London, England, HoustonApps is a custom software development company. Established in 2015, the team focuses on Custom Software Development and HR Consulting.
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$10,000+$150 - $199 / hr10 - 49Louisville, KY
Services provided
IT managed services company Untitled Firm is based in Louisville, Kentucky. They provide IT managed services and BI & big data consulting & SI.
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$1,000+$25 - $49 / hr10 - 49Camden, ME
Services provided
Harbor Digital Systems is an IT strategy consulting company. The Camden, Maine-based firm offers IT strategy consulting and IT managed services.
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$10,000+$25 - $49 / hr2 - 9seoul, South Korea
Services provided
Software development firm ITDA specializes in Custom Software Development and Web Development. They were launched in 2021.
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UndisclosedUndisclosed10 - 49Sulaymaniyah, Iraq
Services provided
Launched in 2019, Black Ace is a web design agency. Their services include Web Design and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Lewes, DE
Services provided
ThinkSecureNet is an IT managed services and IT strategy consulting company. Founded in 2007, the team provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed250 - 999Leeds, England
Services provided
Aire Logic Limited is an other IT consulting and SI company. Headquartered in Leeds, England, their team offers other IT consulting and SI and IT strategy consulting.
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Undisclosed< $25 / hr10 - 49Vietnam, Vietnam
Services provided
IRender, a cloud consulting & SI company, is headquartered in Vietnam, Vietnam and Singapore, Singapore. Their services include cloud consulting & SI and other IT consulting and SI.
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UndisclosedUndisclosed10 - 49Bhopal, India
Services provided
MainVPS is a cloud consulting & SI company founded in 2017. The agency provides cloud consulting & SI and IT managed services, and is small.
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$1,000+$25 - $49 / hr10 - 49
Services provided
Founded in 2021, Safala Softech is a mobile app development company. In Jersey City, New Jersey, the team offers Mobile App Development and Web Development.
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$5,000+$100 - $149 / hr2 - 9Villebon-sur-Yvette, France
Services provided
Headquartered in Villebon-sur-Yvette, France, OSInet is a small Microservices Architecture Services company. Their services include Microservices Architecture Services and Web Development.
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$5,000+$150 - $199 / hr10 - 49Melbourne, Australia
Services provided
Now Digital is a web development firm. Located in Melbourne, Australia and Surry Hills, Australia, the firm was launched in 2007. Their team focuses on Web Development and UX/UI Design.
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$1,000+$25 - $49 / hr2 - 9
Services provided
Website development company Tianlu Digital Services was launched in 2021. The team specializes in Web Development and Custom Software Development.
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$1,000+< $25 / hr10 - 49Lucknow, India
Services provided
Launched in 2017, Rimark Technologies Pvt Ltd is a web design agency. Their services include Web Design and IT managed services.
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$5,000+$25 - $49 / hr250 - 999Ahmedabad, India
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Monarch Innovation Pvt. Ltd. Is a branding firm. Their team is based in Ahmedabad, India and Böblingen, Germany and offers Branding and Digital Strategy.
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$10,000+$25 - $49 / hr10 - 49
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Codefex is a cloud consulting & SI company. Founded in 2021, the company is based in Gandhinagar, India. Their services include cloud consulting & SI and Web Development.
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$5,000+$100 - $149 / hr2 - 9Phoenix, AZ
Services provided
Business IT Support is an IT managed services company. Launched in 2019, the team offers IT managed services and IT staff augmentation.
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Undisclosed$200 - $300 / hr10 - 49Fairport, NY
Services provided
Established in 1997, Just Solutions, Inc. Is an IT managed services company. Their services include IT managed services and Cybersecurity.
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$5,000+$25 - $49 / hr10 - 49Warszawa, Poland
Services provided
Hawatel is a cloud consulting & SI company. Established in 2015, their team provides cloud consulting & SI and other IT consulting and SI.
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$1,000+$50 - $99 / hr2 - 9
Services provided
GoDataSolutions is a Chennai, India-based IT strategy consulting company. The team specializes in IT strategy consulting and cloud consulting & SI.
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$50,000+$50 - $99 / hr10 - 49C1260ACA, Argentina
Services provided
See all 1 projectsQuilsoft provides specialized development services, particularly in Odoo V13 and related migrations. Reviews consistently highlight the company's profound expertise in Odoo, effective project management, and timely communication. Clients appreciate their technical proficiency and the ability to deliver ahead of schedule, although there are minor concerns regarding project estimation accuracy.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Chicago, IL
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.