Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 11 projectsCorporate Technologies is a managed IT services provider that offers comprehensive IT support, infrastructure management, and cybersecurity solutions. Clients consistently praise their responsiveness, professionalism, and ability to meet project deadlines, with approximately 90% of reviews highlighting their effective communication and timely problem resolution. They are recognized for their knowledgeable staff and customized solutions, making them a valuable partner in enhancing operational efficiency.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed1,000 - 9,999Dhaka, Bangladesh
Services provided
Launched in 2003, ADN Telecom Limited is a large IT managed services company. Their team focuses on IT managed services and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Annapolis, MD
Services provided
The Squires Group, an Accounting company, was founded in 1995. The company focuses on Accounting and ERP consulting and SI, and is midsize.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed50 - 249ঢাকা, Bangladesh
Services provided
Intercloud Limited is a ঢাকা, Bangladesh-based IT managed services company. Their services include IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Grand Haven, MI
Services provided
Red Five IT, a cloud consulting & SI company, offers cloud consulting & SI and IT managed services. The agency is located in Grand Haven, Michigan.
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UndisclosedUndisclosed1,000 - 9,999Dhaka, Bangladesh
Services provided
Founded in 1993, Softline Bangladesh is a large Dhaka, Bangladesh-based software development firm. Their team focuses on Custom Software Development and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49ঢাকা, Bangladesh
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NovoCom Limited is an IT managed services company founded in 2012. The agency focuses on IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Dhaka, Bangladesh
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Bdpeer, an IT managed services company, was founded in 2015. Located in Dhaka, Bangladesh, the team focuses on IT managed services and cloud consulting & SI.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed50 - 249ঢাকা, Bangladesh
Services provided
IT managed services company Omega Exim limited provides IT managed services and cloud consulting & SI. They are located in ঢাকা, Bangladesh.
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UndisclosedUndisclosed50 - 249Dhaka, Bangladesh
Services provided
Software development company Pakiza Technovation Limited was established in 2016. Located in Dhaka, Bangladesh, the team specializes in Custom Software Development and cloud consulting & SI.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed10 - 49Idaho Falls, ID
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Computer Arts Inc is a Cybersecurity company. Founded in 1983, their team offers Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Milford, CT
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In Milford, Connecticut, TBNG Consulting is a custom software development company. Their services include Custom Software Development and IT managed services.
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UndisclosedUndisclosed10 - 49Glastonbury, CT
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Kelser Corporation is a small IT managed services company in Glastonbury, Connecticut. Their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed250 - 999Burlingame, CA
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Software development firm ARES Corporation was established in 1992. The team specializes in Custom Software Development and IT managed services and is headquartered in Burlingame, California.
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UndisclosedUndisclosed10 - 49Richmond, Canada
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Located in Richmond, Canada, Comwell Systems Group Inc. Is a cloud consulting & SI company. Established in 1986, the team provides cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9Stratford, CT
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Ash Creek Enterprises is an IT managed services company. Headquartered in Stratford, Connecticut, their team provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Cedar Falls, IA
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ACES Iowa is an IT managed services company. They are located in Cedar Falls, Iowa and have small team of experts. Their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed50 - 249Columbia, SC
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IT managed services company VC3 offers IT managed services and cloud consulting & SI. They are in Columbia, South Carolina.
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UndisclosedUndisclosed50 - 249Waukee, IA
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Access Systems, Inc., a Cybersecurity company, was established in 1986. Based in Waukee, Iowa, the team focuses on Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed10 - 49Morgantown, WV
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IT Mindshare is a small IT managed services company. Launched in 2012, the team specializes in IT managed services and Cybersecurity.
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UndisclosedUndisclosed50 - 249Urbandale, IA
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IT managed services company IP Pathways was established in 2007. The midsize team focuses on IT managed services and Cybersecurity.
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UndisclosedUndisclosed50 - 249Des Moines, IA
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LightEdge Solutions is a Des Moines, Iowa-based cloud consulting & SI company. The team offers cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9Bismarck, ND
Services provided
NRG Technology Services is an IT managed services company. They were established in 2000 and offer IT managed services and Cybersecurity.
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UndisclosedUndisclosed50 - 249Berry Hill, TN
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Midsize cloud consulting & SI company Bedroc, is located in Berry Hill, Tennessee. Their services include cloud consulting & SI and IoT development.
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UndisclosedUndisclosed2 - 9Reno, NV
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Nevada IT Solutions is an IT managed services company. Established in 2013, the team focuses on IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Knoxville, TN
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DPRA Inc is a software development company. In Knoxville, Tennessee, their midsize team specializes in Custom Software Development and IT managed services. The agency was established in 1961.
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UndisclosedUndisclosed50 - 249Melbourne, Australia
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Midsize IT strategy consulting company Cevo, is located in Melbourne, Australia. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9St Leonards, Australia
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Zeno IT is a St Leonards, Australia-based IT managed services company. They specialize in IT managed services and cloud consulting & SI and were established in 2000.
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UndisclosedUndisclosed2 - 9Mordialloc, Australia
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Small IT strategy consulting company Bytewize, is in Mordialloc, Australia. The team focuses on IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Sydney, Australia
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Established in 1997, NTT is an IT managed services company. Located in Sydney, Australia, the team focuses on IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249
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AlasConnect LLC is a cloud consulting & SI company. Founded in 1999, the agency offers cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9Little Rock, AR
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RazorCity IT is a cloud consulting & SI company. The Little Rock, Arkansas-based team offers cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9Lewiston, ME
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Advanced MicroSystems Inc. Is a cloud consulting & SI company. In Lewiston, Maine, their team provides cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9West Point, MS
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VM Squared is a West Point, Mississippi-based cloud consulting & SI company. Their services include cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Frederick, CO
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Headquartered in Frederick, Colorado, DigeTekS, LLC is an IT managed services company. Founded in 2005, the team specializes in IT managed services and Cybersecurity.
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UndisclosedUndisclosed2 - 9Glastonbury, CT
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Grey Matter Technologies is an IT strategy consulting company. The Glastonbury, Connecticut-based company was founded in 1997. Their services include IT strategy consulting and cloud consulting &
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UndisclosedUndisclosed2 - 9Alexandria, LA
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In Alexandria, Louisiana, Bit Happens IT Solutions is a small IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed250 - 999Helena, MT
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Located in Helena, Montana, Anderson ZurMuehlen Technology Services is a cloud consulting & SI company. The team specializes in cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Woodbridge Township, NJ
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Established in 2003, Intone Networks is a big data company. The company specializes in BI & big data consulting & SI and cloud consulting & SI, and is midsize.
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UndisclosedUndisclosed50 - 249Rochelle Park, NJ
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Launched in 1994, Essextec is a cloud consulting & SI company. Their team offers cloud consulting & SI and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Mobile, AL
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IT managed services company Advantage IT Management is based in Mobile, Alabama. Their services include IT managed services and IT strategy consulting.
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UndisclosedUndisclosed250 - 999Colorado Springs, CO
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Midsize software development firm Cherwell Software, is in Colorado Springs, Colorado. The team specializes in Custom Software Development and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Detroit, MI
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Located in Detroit, Michigan, Detroit IT is a cloud consulting & SI company. Established in 1997, the team provides cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed10 - 49Ypsilanti, MI
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Driven Technology is a small Ypsilanti, Michigan-based IT managed services company. Their services include IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Shelby Township, MI
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C-Net Systems is a cloud consulting & SI company established in 1998. In Shelby Township, Michigan, the team provides cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed50 - 249White Marsh, MD
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Kyocera Mid-Atlantic is an IT managed services company. Their midsize team is headquartered in White Marsh, Maryland. Their team provides IT managed services and IT strategy consulting.
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UndisclosedUndisclosed250 - 999Carmel, IN
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Bell Techlogix is a midsize Carmel, Indiana-based IT managed services company. The team focuses on IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Sellersburg, IN
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In Sellersburg, Indiana and Springfield, Virginia, Rivera Group is an other IT consulting and SI company. They provide other IT consulting and SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Omaha, NE
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Teneo - Omaha, an ECM consulting and SI company, is in Omaha, Nebraska. The team offers ECM consulting and SI and IT managed services.
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UndisclosedUndisclosed10 - 49
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Cybersecurity company YMANT was established in 2006. The small team specializes in Cybersecurity and IT strategy consulting.
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UndisclosedUndisclosed50 - 249
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Secure&IT is an IT strategy consulting company. They are based in Madrid, Spain and have midsize team. Their team specializes in IT strategy consulting and IT managed services.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.9/40.018.6/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249Astana, Kazakhstan
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
85% IT Consulting15% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
32.3/40.017.2/20 Reviews7.5/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.6/40.016/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.1/40.016/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Fishers, IN
Ability to deliver
31.1/40.017.6/20 Reviews7.5/10 Clients & Experience6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
What Businesses Need To Know About Data Security & AI in 2026
SMBs are investing more in data security as AI-driven threats rise. Here’s how IT teams are guarding important data and adapting to new dangers.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.