Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 19 projectsCorporate Technologies specializes in providing comprehensive IT and cybersecurity services. With a consistent focus on managed IT solutions, the company has garnered both positive and mixed reviews, with approximately 75% of clients praising their timely delivery, exceptional communication, and personalized service. A notable 25% of clients expressed concerns over project delays and unmet needs, pointing to room for improvement in certain engagements.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 11 projectsFlairsTech is an IT and customer support services company known for providing a wide range of services, including software development, IT support, customer service, and technical support. Their reviews reflect a 100% positive experience from clients, highlighting their flexibility, adherence to timelines, and alignment with client values. Approximately 70% of reviews commend their impressive communication and customer service skills, which foster a strong culture fit with clients.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
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UndisclosedUndisclosed2 - 9Caen, France
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Social media marketing agency Pack Digital is based in Caen, France. They provide Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Baltimore, MD
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Nightshift Creative is a branding company. They specialize in Branding and Content Marketing and were launched in 2017.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 61 projectsLeobit is a software development company offering services in custom software development, AI solutions, and IT consultancy. Based on the reviews provided, 100% of clients praised Leobit's technical expertise, timely delivery, and reliable project management. Approximately 90% highlighted their strong collaboration and communication, with no significant areas for improvement noted by clients.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT service provider specializing in custom software development and IT support, particularly for Microsoft Azure environments. Across their reviews, they are consistently praised for their technical proficiency, project management skills, and responsiveness, with approximately 90% of reviews highlighting their ability to deliver customized solutions efficiently and professionally. Clients commend their supportive communication and adherence to deadlines.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed2 - 9Hibbing, MN
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Byers Media, a web development company, was established in 1995. The company focuses on Web Development and Branding, and is small.
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UndisclosedUndisclosed2 - 9Ridgeland, MS
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Audio Production company Impact Media Consulting is headquartered in Ridgeland, Mississippi. The team specializes in Audio Production and Advertising.
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UndisclosedUndisclosed2 - 9Addison, TX
Services provided
ZnerG IT Consulting is a branding firm located in Addison, Texas. They offer Branding and Social Media Marketing and were founded in 2014.
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UndisclosedUndisclosed2 - 9
Services provided
ZadaZed is a small API Development company founded in 2021. Their team focuses on API Development and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Houston, TX
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Bitwise Digital is a web design company. Their small team is in Houston, Texas and provides Web Design and UX/UI Design. The company was founded in 2006.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 41 projectsAccedia is a versatile technology services company offering software development, system integration, and project management solutions. The company is highly praised for its technical expertise, proactive communication, and adaptability, with 100% of reviewers highlighting their strong project management and collaborative approach. Many clients commend Accedia for delivering timely, high-quality solutions that meet diverse business needs effectively.
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UndisclosedUndisclosed2 - 9Austin, TX
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Lone Star Media, Inc. Is an Austin, Texas-based web design company. They specialize in Web Design and UX/UI Design and were founded in 1998.
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UndisclosedUndisclosed2 - 9
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Headquartered in Denver, Colorado, Master's Automation is a small Product Design company. Their services include Product Design and Custom Software Development.
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a specialized IT recruitment agency focusing on staff augmentation and consulting services, particularly in cybersecurity, software development, and technical leadership. Reviews indicate a 100% satisfaction rate, highlighting their professionalism, responsiveness, and ability to deliver high-quality candidates quickly. Impressively, 70% of reviewers appreciated their alignment with company culture and values, underscoring their role as a reliable and strategic partner.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 38 projectsDreamix is a versatile software development company known for delivering high-quality, scalable solutions across various industries, including healthcare, energy, and construction. Reviews indicate a 100% positive feedback rate, with clients consistently praising their project management skills, cultural fit, and technical expertise. Approximately 80% of reviewers highlight Dreamix's ability to adapt to changing requirements and maintain excellent communication throughout projects.
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UndisclosedUndisclosed2 - 9Tucson, AZ
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Established in 2019, Corsair Ranch is a custom software development company. Their services include Custom Software Development and Application Testing.
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UndisclosedUndisclosed2 - 9
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SEO services firm B2 Marketing Agency was launched in 2016. The firm provides Search Engine Optimization and Pay Per Click, and is small.
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Featured
What are Featured Providers?
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 41 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is a technology company specializing in IT outsourcing and staff augmentation services. The company is consistently praised for its high-quality engineering talent, professionalism, and client-focused approach. Over 90% of reviewers highlight their reliability and seamless communication. Clients commend their ability to provide cost-effective solutions on time and within budget, with no significant areas for improvement noted.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 106 projectsPeeklogic, LLC is a Salesforce development company renowned for its expertise in custom CRM solutions, workflow automation, and integration services. Across numerous reviews, clients consistently highlight their excellent project management, responsiveness, and ability to deliver on time. Notably, 100% of reviewers commend Peeklogic, LLC for their professionalism and value-for-cost, with no major areas of improvement suggested.
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UndisclosedUndisclosed2 - 9Knoxville, TN
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Luna Creative is a branding agency founded in 2009. The company offers Branding and Event Marketing, and is small.
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UndisclosedUndisclosed2 - 9
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Exultsoft is a software development firm. Launched in 2005, their team focuses on Custom Software Development and UX/UI Design.
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UndisclosedUndisclosed2 - 9London, England
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Blockchain company UWorld is in London, England. They focus on Blockchain and Custom Software Development.
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UndisclosedUndisclosed2 - 9
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R Squared is a Digital Strategy company. Located in , the agency was launched in 2019. Their services include Digital Strategy and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Roma, Italy
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Web development company Do Agency was founded in 2016. The team specializes in Web Development and Blockchain.
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UndisclosedUndisclosed2 - 9San Diego, CA
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Radinnova is a Supply Chain Management company. The San Diego, California-based firm was founded in 2010. Their services include Supply Chain Management and Robotics Process Automation.
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UndisclosedUndisclosed2 - 9San Francisco, CA
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Based in San Francisco, California and Silverstone, England, Edge Tech is a small artificial intelligence company. The team focuses on Artificial Intelligence and Robotics Process Automation.
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UndisclosedUndisclosed2 - 9Kraków, Poland
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Nightingale Consulting, a Robotics Process Automation company, was founded in 2018. The small team offers Robotics Process Automation and Artificial Intelligence.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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A Technolabs is an AI company launched in 2021. The team specializes in Artificial Intelligence and Robotics Process Automation and is in Toronto, Canada and Austin, Texas.
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UndisclosedUndisclosed2 - 9London, England
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Intelix.AI is an artificial intelligence development company. Located in London, England, the team focuses on Artificial Intelligence and Business Consulting.
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UndisclosedUndisclosed2 - 9Autrans-Méaudre en Vercors, France
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Azuweb is a social media marketing agency. The Autrans-Méaudre en Vercors, France-based agency specializes in Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed2 - 9Nerang, Australia
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ECommerce Growth by Brynley King is an e-commerce development firm founded in 2018. The small team offers E-Commerce Development and Email Marketing.
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UndisclosedUndisclosed2 - 9Wexford, Ireland
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In Wexford, Ireland, Initiate is a Marketing Strategy company. Launched in 2020, the team focuses on Marketing Strategy and Social Media Marketing.
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UndisclosedUndisclosed2 - 9
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Chase NextGen is a small software development company based in Herndon, Virginia. Their services include Custom Software Development and Artificial Intelligence.
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UndisclosedUndisclosed2 - 9Arlington, VA
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Cyber Earth Solutions is a custom software development firm. Their team is based in Arlington, Virginia and offers Custom Software Development and Web Development.
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UndisclosedUndisclosed2 - 9Bethel, MN
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Project Realms, Inc., a website development firm, was established in 2009. The team specializes in Web Development and Application Testing and is in Bethel, Minnesota.
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UndisclosedUndisclosed2 - 9Kyiv, Ukraine
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Accounting company TopCLASS Company offers Accounting and BI & big data consulting & SI. They are located in Kyiv, Ukraine.
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UndisclosedUndisclosed2 - 9
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Established in 1999, Air Spark, a small social media marketing company, is in Knoxville, Tennessee. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Georgetown Township, MI
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Avid Alliance is a Georgetown Township, Michigan-based Fractional CMO Services company. They offer Fractional CMO Services and Market Research and were founded in 2009.
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UndisclosedUndisclosed2 - 9Chicago, IL
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Founded in 2003, Markitexture is a Sales Outsourcing company. The team focuses on Sales Outsourcing and Event Management and is headquartered in Chicago, Illinois.
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UndisclosedUndisclosed2 - 9Barcelona, Spain
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Small Fractional CMO Services company Akepa, is based in Barcelona, Spain. Their services include Fractional CMO Services and Advertising.
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UndisclosedUndisclosed2 - 9
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Based in Tampa, Florida, Mateo's Marketing is a branding company. They provide Branding and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9Aurora, CO
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RevUp Growth Partners is a branding agency. They were founded in 2023 and provide Branding and Market Research.
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UndisclosedUndisclosed2 - 9Smithtown, NY
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Founded in 2015, Social Vibe Marketing, Inc. Is an Advertising company. The team offers Advertising and Branding.
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UndisclosedUndisclosed2 - 9Wake Forest, NC
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Growth Catalyst, a Fractional CMO Services company, was established in 2022. In Wake Forest, North Carolina, the team specializes in Fractional CMO Services and Advertising.
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UndisclosedUndisclosed2 - 9
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5280 Accelerator is a branding company. The Brighton, Colorado-based agency was established in 2002. Their team provides Branding and Marketing Strategy.
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UndisclosedUndisclosed2 - 9
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WebToSell is a branding firm. The Alicante, Spain-based team offers Branding and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Paterna, Spain
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Small Advertising company Innovamedia Consultores, is located in Paterna, Spain. The team offers Advertising and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Greenwich, CT
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P2B FirmBuilders LLC is a social media marketing firm. They focus on Social Media Marketing and Corporate Training & Coaching and are based in Greenwich, Connecticut.
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UndisclosedUndisclosed2 - 9
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Designer Web Agency is a social media marketing agency. The company is located in Atlanta, Georgia. Their services include Social Media Marketing and Search Engine Optimization.
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UndisclosedUndisclosed2 - 9Coloma charter Township, MI
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Keono, a Market Research company, is located in Coloma charter Township, Michigan. Their services include Market Research and Marketing Strategy.
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UndisclosedUndisclosed2 - 9Beverly Hills, MI
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Marketing Strategy company XTRACT MEDIA is headquartered in Beverly Hills, Michigan. They provide Marketing Strategy and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Eaton Rapids, MI
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Advertising company Total Local provides Advertising and Direct Marketing. They were established in 1992.
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UndisclosedUndisclosed2 - 9Milton, DE
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Advertising company SugarFly Studios is in Milton, Delaware. Launched in 2009, the team focuses on Advertising and Pay Per Click.
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UndisclosedUndisclosed2 - 9Brescia, Italy
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Advertising company Digital KPI srl was launched in 2016. The firm focuses on Advertising and Branding.
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UndisclosedUndisclosed2 - 9Madrid, Spain
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Add Value Media, an Advertising company, was founded in 2013. They focuses on Advertising and Branding.
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UndisclosedUndisclosed2 - 9Los Angeles, CA
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SocializeLA.com is a Fractional CMO Services company. The company is headquartered in Los Angeles, California. Their team specializes in Fractional CMO Services and Marketing Strategy.
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UndisclosedUndisclosed2 - 9Toronto, Canada
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Launched in 2020, Smith+Mason co. Is an Advertising company. The team offers Advertising and Branding.
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UndisclosedUndisclosed2 - 9Dublin, Ireland
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Founded in 2017, Pandu Solutions Limited is a custom software development firm. The team provides Custom Software Development and IoT development.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
38.7/40.019/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
45% IT Consulting55% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
38.7/40.019.4/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.9/40.017.4/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.2/40.020/20 Reviews8.3/10 Clients & Experience7.9/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.6/40.019/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
35.8/40.017.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr250 - 999Gliwice, Poland
Ability to deliver
39.1/40.019.2/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
32.1/40.016.2/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
55% IT Consulting45% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
40% IT Consulting60% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34.2/40.017/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.1/40.015.6/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.8/40.017.6/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.