Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 20 projectsCorporate Technologies is an IT services company specializing in IT support, cybersecurity, and managed IT solutions. They are praised for their responsive communication and ability to deliver on time, with 88% of reviews highlighting their timeliness and helpfulness. Despite one instance of unmet expectations, most clients commend their personable service and reliability, with over 90% expressing satisfaction with their project management.
$10,000+$50 - $99 / hr2 - 9Warszawa, PolandServices provided
See all 12 projectsWideFix is a comprehensive web development and software solutions company, excelling in areas such as website and mobile app development, payment system integrations, and e-commerce platforms. The company receives consistently high praise for its technical expertise, efficiency, and excellent project management, with 100% of reviews highlighting their ability to deliver on time and adapt to evolving project requirements. Notably, WideFix is commended for their innovative problem-solving and effective communication skills, making them a dependable partner for complex technical projects.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 11 projectsFlairsTech is an IT and customer support services company known for providing a wide range of services, including software development, IT support, customer service, and technical support. Their reviews reflect a 100% positive experience from clients, highlighting their flexibility, adherence to timelines, and alignment with client values. Approximately 70% of reviews commend their impressive communication and customer service skills, which foster a strong culture fit with clients.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Technology Partnership Group is an IT managed services company. The Indianapolis, Indiana-based agency was launched in 1992. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Evansville, IN
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Pinnacle Computer Services is a small IT managed services company. Established in 1988, the team focuses on IT managed services.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 63 projectsLeobit is a software development company known for delivering comprehensive engineering solutions across various industries, including gaming, healthcare, IT, and fintech. With high ratings and a strong culture fit, Leobit consistently receives positive feedback for their timely project management, technical expertise, and ability to understand and meet client needs. Approximately 100% of reviewers emphasize their satisfaction with Leobit's performance and collaborative approach.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed10 - 49
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Small IT managed services and IT staff augmentation company Lucca Consulting Group, Inc., is headquartered in Whiteland, Indiana. The team focuses on IT managed services and IT staff augmentation.
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UndisclosedUndisclosed50 - 249Indianapolis, IN
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Phoenix Data Corporation is an Indianapolis, Indiana-based IT managed services company. The team provides IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Tronitech is an IT managed services company. Headquartered in Indianapolis, Indiana, the company provides IT managed services.
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UndisclosedUndisclosed10 - 49La Porte, IN
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Based in La Porte, Indiana, Qubit Networks is an IT managed services company. They offer IT managed services and were founded in 2013.
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UndisclosedUndisclosed10 - 49Greenfield, IN
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In Greenfield, Indiana, Sonicu is a small IT managed services company. Their services include IT managed services.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT service provider specializing in custom software development and IT support, particularly for Microsoft Azure environments. Across their reviews, they are consistently praised for their technical proficiency, project management skills, and responsiveness, with approximately 90% of reviews highlighting their ability to deliver customized solutions efficiently and professionally. Clients commend their supportive communication and adherence to deadlines.
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UndisclosedUndisclosed10 - 49
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Publir, an IT managed services company, was launched in 2011. The small team provides IT managed services.
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UndisclosedUndisclosed10 - 49Lafayette, IN
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Small IT managed services company Cardinal Copier Solutions, is located in Lafayette, Indiana. Their services include IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 42 projectsAccedia is a technology services company specializing in software development, system integration, and IT consulting. Reviews indicate a high level of satisfaction with their project management, technical expertise, and ability to deliver complex solutions on time. Approximately 85% of reviewers praised their responsiveness and adaptability, while 70% highlighted their capability in cutting-edge technologies like AI and cloud-based solutions. Challenges related to time zone differences were noted but managed effectively.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 38 projectsDreamix is a versatile software development company known for delivering high-quality, scalable solutions across various industries, including healthcare, energy, and construction. Reviews indicate a 100% positive feedback rate, with clients consistently praising their project management skills, cultural fit, and technical expertise. Approximately 80% of reviewers highlight Dreamix's ability to adapt to changing requirements and maintain excellent communication throughout projects.
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UndisclosedUndisclosed10 - 49
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Founded in 2004, Mainstream Fiber Networks is an IT managed services company. The team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49Auburn, IN
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Established in 1952, Mid-City Office Systems, Inc is an IT managed services company. The small team provides IT managed services.
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Featured
What are Featured Providers?
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 41 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$75,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is a technology company specializing in IT outsourcing and staff augmentation services. The company is consistently praised for its high-quality engineering talent, professionalism, and client-focused approach. Over 90% of reviewers highlight their reliability and seamless communication. Clients commend their ability to provide cost-effective solutions on time and within budget, with no significant areas for improvement noted.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Quantumlytix, an IT managed services company, is headquartered in Indianapolis, Indiana. They focus on IT managed services and were launched in 2010.
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UndisclosedUndisclosed10 - 49New Haven, IN
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G6 Communications, LLC is an IT managed services company. Located in New Haven, Indiana, the agency was founded in 2007. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Elkhart, IN
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Founded in 2017, Prime Vector Inc, a small IT managed services company, is in Elkhart, Indiana. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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CMB Solutions, Inc is an IT managed services company. Based in Indianapolis, Indiana, the company was launched in 2009. Their team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49South Bend, IN
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IT managed services company Inventous LLC was launched in 2012. The team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49
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Privacy Data Systems is an IT managed services company headquartered in Greenwood, Indiana. Established in 2006, the team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49Greenwood, IN
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Boyer Technologies is an IT managed services company. They provide IT managed services and are in Greenwood, Indiana.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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SpendBridge is an IT managed services company. Headquartered in Indianapolis, Indiana, their small team focuses on IT managed services. The agency was established in 2010.
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UndisclosedUndisclosed10 - 49Fishers, IN
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IT managed services company Offprem Technology is headquartered in Fishers, Indiana. The team specializes in IT managed services.
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UndisclosedUndisclosed50 - 249Indianapolis, IN
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Launched in 2010, Cloud Proven Networks is an IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Fort Wayne, IN
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Technology Specialists is an IT managed services company. The Fort Wayne, Indiana-based firm provides IT managed services.
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UndisclosedUndisclosed50 - 249Fishers, IN
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Founded in 2009, Key Cube, a midsize IT managed services and IT staff augmentation company, is located in Fishers, Indiana. Their services include IT managed services and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Bloomington, IN
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ProBleu, Inc is an IT managed services company. They are headquartered in Bloomington, Indiana and have small team. They specialize in IT managed services.
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UndisclosedUndisclosed50 - 249Atlanta, GA
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Mobilewalla is a midsize artificial intelligence firm. They focus on Artificial Intelligence and BI & big data consulting & SI and were launched in 2011.
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UndisclosedUndisclosed10 - 49Paris, France
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Business intelligence company and Recruiting company AssessFirst was founded in 2002. Headquartered in Paris, France, the team specializes in BI & big data consulting & SI and Recruiting.
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UndisclosedUndisclosed250 - 999Piscataway, NJ
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Centillionz is an IT managed services and IT staff augmentation company. They are located in Piscataway, New Jersey. Their team specializes in IT managed services and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Fairfield, NJ
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IT managed services company Moo IT Solutions is in Fairfield, New Jersey. Established in 2006, the team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49Cinnaminson, NJ
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Founded in 2008, Cognisoft Technologies LLC is a small Cinnaminson, New Jersey-based business intelligence company. Their team specializes in BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49București, Romania
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Union Consulting is an ERP consulting and SI company. Their small team is located in București, Romania. Their services include ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Orland Park, IL
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Premier Systems is an IT managed services company based in Orland Park, Illinois. Their services include IT managed services and IT staff augmentation.
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UndisclosedUndisclosed10 - 49București, Romania
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System Innovation Romania is an ERP consulting and SI company. Headquartered in București, Romania, the team focuses on ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Shenzhen, China
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Headquartered in Shenzhen, China, Cloudaxis is a custom software development company. They specialize in Custom Software Development and IT managed services.
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UndisclosedUndisclosed2 - 9Worcester, MA
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Comportz Technologies is a graphic design company. They specialize in Graphic Design and IT managed services and are in Worcester, Massachusetts.
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UndisclosedUndisclosed10 - 49Atlanta, GA
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Strategic Link is an Accounting company located in Atlanta, Georgia. They focus on Accounting and IT managed services and were founded in 2005.
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UndisclosedUndisclosed10 - 49Albuquerque, NM
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Small IT managed services company Ardham Technologies, is based in Albuquerque, New Mexico. The team focuses on IT managed services.
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UndisclosedUndisclosed250 - 999Milton, GA
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ProCom Consulting, Inc., a Business Consulting company, was founded in 1999. The team provides Business Consulting and Digital Strategy and is located in Milton, Georgia and Tallahassee, Florida.
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UndisclosedUndisclosed2 - 9Fairview, NJ
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Quest Technologies NJ is a small IT managed services company in Fairview, New Jersey. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249Franklin Township, NJ
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Simple Solutions, India is a CRM consulting and SI company. They are located in Franklin Township, New Jersey. Their team offers CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Edison, NJ
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Brilliant Infotech Inc. Is an IT managed services company. They are headquartered in Edison, New Jersey. Their team provides IT managed services.
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UndisclosedUndisclosed10 - 49Carmel, IN
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Established in 2008, Autoniq LLC, a small IT managed services company, is headquartered in Carmel, Indiana. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249Carmel, IN
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IT managed services company Art2link Corporation is headquartered in Carmel, Indiana. They specialize in IT managed services.
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UndisclosedUndisclosed50 - 249Jersey City, NJ
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Ana-Data Consulting is a big data analytics company. Based in Jersey City, New Jersey, the agency was launched in 1993. Their team focuses on BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Valparaiso, IN
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Xsys, Inc., an IT managed services company, is based in Valparaiso, Indiana. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249Indianapolis, IN
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ERS Data Solutions Group, a midsize IT managed services and IT staff augmentation company, is located in Indianapolis, Indiana. Their services include IT managed services and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Yorktown, IN
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EKeeper Systems is a small IT managed services company. They specialize in IT managed services and were founded in 2004.
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UndisclosedUndisclosed10 - 49Carmel, IN
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Remsund Komplete Technology Solutions, an IT managed services company, is in Carmel, Indiana. They provide IT managed services and were founded in 2016.
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UndisclosedUndisclosed2 - 9
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Launched in 2013, BitSapiens is an IT managed services company. Their team focuses on IT managed services and Recruiting.
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UndisclosedUndisclosed10 - 49Carmel, IN
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Small IT managed services company MessageNet Systems, is located in Carmel, Indiana. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Evansville, IN
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Launched in 2001, Advanced Network & Computer Services is an IT managed services company. Based in Evansville, Indiana, the team provides IT managed services.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.9/40.017.4/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
34/40.019.2/20 Reviews10/10 Clients & Experience4.8/10 Market PresenceService focus
50% IT Consulting50% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.2/40.020/20 Reviews8.3/10 Clients & Experience7.9/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
33.3/40.019/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
45% IT Consulting55% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
35.8/40.017.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$150 - $199 / hr250 - 999London, England
Ability to deliver
31.9/40.017.2/20 Reviews10/10 Clients & Experience4.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34/40.016.8/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
31.3/40.015.8/20 Reviews9.9/10 Clients & Experience5.5/10 Market PresenceService focus
75% IT Consulting25% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.5/40.017.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249Draper, UT
Ability to deliver
30.9/40.016.8/20 Reviews9.8/10 Clients & Experience4.3/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
30.8/40.015.2/20 Reviews9.9/10 Clients & Experience5.8/10 Market PresenceService focus
45% IT Consulting55% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
30.7/40.016.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed50 - 249San Diego, CA
Ability to deliver
30.5/40.016.4/20 Reviews5.6/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed50 - 249Overland Park, KS
Ability to deliver
38.3/40.019.6/20 Reviews9.8/10 Clients & Experience8.9/10 Market PresenceService focus
70% IT Consulting30% Other -
$10,000+$50 - $99 / hr1,000 - 9,999Ciudad de México, Mexico
Ability to deliver
30.3/40.015.6/20 Reviews7/10 Clients & Experience7.6/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr10 - 49Frisco, TX
Ability to deliver
33/40.016.4/20 Reviews10/10 Clients & Experience6.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr50 - 249Gaithersburg, MD
Ability to deliver
35.5/40.016.2/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$200 - $300 / hr1,000 - 9,999New York, NY
Ability to deliver
32.8/40.015.6/20 Reviews7.8/10 Clients & Experience9.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Why Salesforce Staff Augmentation Is Becoming a Strategic Choice
Salesforce staff augmentation is no longer a stop-gap. Learn why more businesses now use external specialists to access expertise, move faster, and scale...
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.