Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 20 projectsCorporate Technologies is an IT services company specializing in IT support, cybersecurity, and managed IT solutions. They are praised for their responsive communication and ability to deliver on time, with 88% of reviews highlighting their timeliness and helpfulness. Despite one instance of unmet expectations, most clients commend their personable service and reliability, with over 90% expressing satisfaction with their project management.
$10,000+$50 - $99 / hr2 - 9Warszawa, PolandServices provided
See all 12 projectsWideFix is a comprehensive web development and software solutions company, excelling in areas such as website and mobile app development, payment system integrations, and e-commerce platforms. The company receives consistently high praise for its technical expertise, efficiency, and excellent project management, with 100% of reviews highlighting their ability to deliver on time and adapt to evolving project requirements. Notably, WideFix is commended for their innovative problem-solving and effective communication skills, making them a dependable partner for complex technical projects.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 11 projectsFlairsTech is an IT and customer support services company known for providing a wide range of services, including software development, IT support, customer service, and technical support. Their reviews reflect a 100% positive experience from clients, highlighting their flexibility, adherence to timelines, and alignment with client values. Approximately 70% of reviews commend their impressive communication and customer service skills, which foster a strong culture fit with clients.
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UndisclosedUndisclosed50 - 249Noblesville, IN
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Founded in 2006, BlueSky Technology Partners is an IT managed services and IT staff augmentation company. The team specializes in IT managed services and IT staff augmentation.
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UndisclosedUndisclosed50 - 249Indianapolis, IN
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Agilify Automation, an IT managed services company, focuses on IT managed services. The firm is headquartered in Indianapolis, Indiana.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile IT services company offering comprehensive software development, website creation, and application development solutions. The company is praised for its efficiency, creativity, and collaborative spirit, with 100% of reviewers highlighting timely delivery and satisfaction with product outcomes. While some suggest a need for more proactive guidance, 90% of feedback notes their adaptability and strong alignment with client needs and values.
$25,000+$25 - $49 / hr50 - 249L'viv, UkraineServices provided
See all 63 projectsLeobit is a software development company known for delivering comprehensive engineering solutions across various industries, including gaming, healthcare, IT, and fintech. With high ratings and a strong culture fit, Leobit consistently receives positive feedback for their timely project management, technical expertise, and ability to understand and meet client needs. Approximately 100% of reviewers emphasize their satisfaction with Leobit's performance and collaborative approach.
$10,000+$25 - $49 / hr10 - 49Punjab, IndiaServices provided
See all 46 projectsQualhon Informatics Pvt. Ltd. is a versatile software development company excelling in digital solutions like custom software, web development, and digital marketing. Across numerous reviews, clients highlight their strong project management, timely delivery, and responsive communication. Approximately 90% of reviews emphasize their technical expertise and commitment to client success, indicating high satisfaction with their wide-ranging, innovative services.
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UndisclosedUndisclosed50 - 249Indianapolis, IN
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Hackd is an IT managed services company. Established in 2016, the agency offers IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Established in 2004, Covideo is an IT managed services company. Located in Indianapolis, Indiana, the team offers IT managed services.
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UndisclosedUndisclosed250 - 999Indianapolis, IN
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Established in 1945, Adams Remco Inc. Is a midsize IT managed services company in Indianapolis, Indiana. Their team specializes in IT managed services.
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UndisclosedUndisclosed50 - 249Indianapolis, IN
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Van Ausdall & Farrar, an IT managed services company, was founded in 1914. The midsize team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Givelify, an IT managed services company, provides IT managed services. The firm is located in Indianapolis, Indiana.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 20 projectsNotch is a versatile technology company specializing in AI and software development, offering services such as web application creation, UI/UX design, and advanced data integration solutions. Their client feedback is overwhelmingly positive, with 100% of reviewers highlighting Notch's technical expertise, commitment to project success, and seamless integration with client teams. Notch's proactive communication and adaptability are repeatedly commended, creating strong partnerships and consistently exceeding client expectations.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in IT infrastructure improvements, network security, and consulting. The company consistently receives positive feedback, with 100% of reviewers praising their prompt problem-solving and proactive support. Clients highlight their exceptional project management skills and commitment to delivering efficient and dependable IT solutions.
$25,000+$150 - $199 / hr50 - 249Minneapolis, MNServices provided
See all 36 projectsEmergent Software is a versatile IT service provider specializing in custom software development and IT support, particularly for Microsoft Azure environments. Across their reviews, they are consistently praised for their technical proficiency, project management skills, and responsiveness, with approximately 90% of reviews highlighting their ability to deliver customized solutions efficiently and professionally. Clients commend their supportive communication and adherence to deadlines.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Para Solutions, an IT managed services company, is based in Indianapolis, Indiana. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249Indianapolis, IN
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CSpring is an IT managed services and IT staff augmentation company. In Indianapolis, Indiana, the team specializes in IT managed services and IT staff augmentation.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 42 projectsAccedia is a technology services company specializing in software development, system integration, and IT consulting. Reviews indicate a high level of satisfaction with their project management, technical expertise, and ability to deliver complex solutions on time. Approximately 85% of reviewers praised their responsiveness and adaptability, while 70% highlighted their capability in cutting-edge technologies like AI and cloud-based solutions. Challenges related to time zone differences were noted but managed effectively.
Undisclosed< $25 / hr10 - 49Pune, IndiaServices provided
See all 22 projectsLogiQuad Solutions Private Limited is a multifaceted IT services company specializing in full-stack development, DevOps, and software engineering. Across various reviews, LogiQuad is praised for its technical expertise, project management, and proactive communication, leading to nearly 100% positive feedback. Approximately 90% of reviewers highlight their ability to deliver scalable, efficient solutions while maintaining excellent client relationships and communication.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 38 projectsDreamix is a versatile software development company known for delivering high-quality, scalable solutions across various industries, including healthcare, energy, and construction. Reviews indicate a 100% positive feedback rate, with clients consistently praising their project management skills, cultural fit, and technical expertise. Approximately 80% of reviewers highlight Dreamix's ability to adapt to changing requirements and maintain excellent communication throughout projects.
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UndisclosedUndisclosed10 - 49Sellersburg, IN
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Five-Star Technology Solutions is a Sellersburg, Indiana-based IT managed services company. The team focuses on IT managed services.
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UndisclosedUndisclosed250 - 999Carmel, IN
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STLogics Corporation | A Technology Holding Company, an IT managed services and IT staff augmentation company, focus on IT managed services and IT staff augmentation. They were launched in 2004.
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Featured
What are Featured Providers?
$10,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 41 projectsBrights is a versatile software development company, skilled in building dashboards, mobile solutions, and AI-powered applications. Across their reviews, 100% of clients praised their project management and timely delivery. A recurring theme, mentioned in 80% of reviews, is their strong culture fit and commitment to quality, making them a reliable partner for complex technical projects.
$75,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 3 projects99brightminds is a technology company specializing in IT outsourcing and staff augmentation services. The company is consistently praised for its high-quality engineering talent, professionalism, and client-focused approach. Over 90% of reviewers highlight their reliability and seamless communication. Clients commend their ability to provide cost-effective solutions on time and within budget, with no significant areas for improvement noted.
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UndisclosedUndisclosed10 - 49Carmel, IN
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Integrity Resource Management is an IT managed services and IT staff augmentation company headquartered in Carmel, Indiana. They specialize in IT managed services and IT staff augmentation.
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UndisclosedUndisclosed50 - 249Indianapolis, IN
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Perpetual Technologies, Inc. Is an IT managed services company. The agency is located in Indianapolis, Indiana. Their team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49Fort Wayne, IN
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Founded in 2005, WIRED is a small IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed1,000 - 9,999Indianapolis, IN
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Visual Edge IT is an IT managed services company founded in 2000. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Auctor Corporation is an IT managed services company in Indianapolis, Indiana. Founded in 1991, the team focuses on IT managed services.
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UndisclosedUndisclosed50 - 249Indianapolis, IN
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RCR Technology is an Indianapolis, Indiana-based IT managed services and IT staff augmentation company. Their services include IT managed services and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Electronic Strategies, Inc is an IT managed services company based in Indianapolis, Indiana. The team provides IT managed services.
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UndisclosedUndisclosed50 - 249Brownsburg, IN
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The CREW Corporation, a midsize Content Writing Services company, is headquartered in Brownsburg, Indiana. The team provides Content Writing Services and IT managed services.
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UndisclosedUndisclosed50 - 249South Bend, IN
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IT managed services company Actium Consulting offers IT managed services. They are headquartered in South Bend, Indiana.
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UndisclosedUndisclosed10 - 49Carmel, IN
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IT managed services company Olio was founded in 2017. The small team focuses on IT managed services.
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UndisclosedUndisclosed50 - 249Newburgh, IN
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South Western Communications is an IT managed services company. The team offers IT managed services and is based in Newburgh, Indiana.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Qtego Auction Services is an IT managed services company. The company is in Indianapolis, Indiana. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Terre Haute, IN
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IT managed services company Joink LLC was established in 1999. The team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Aura Innovation is an IT managed services company. Launched in 2012, the team specializes in IT managed services.
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UndisclosedUndisclosed50 - 249Fort Wayne, IN
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Intellectual Technology, Inc. Is an IT managed services company. Their midsize team of employees is based in Fort Wayne, Indiana. Their team provides IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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AIS is a small IT managed services and IT staff augmentation company headquartered in Indianapolis, Indiana. Their services include IT managed services and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Fishers, IN
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Ultimate Technologies Group is a Fishers, Indiana-based IT managed services company. The team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49South Bend, IN
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Trek10, Inc., an IT managed services company, focuses on IT managed services. The agency is headquartered in South Bend, Indiana.
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UndisclosedUndisclosed10 - 49
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Established in 2006, Indigo BioAutomation is a small IT managed services company headquartered in. Their team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49Carmel, IN
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PolicyStat is a small IT managed services company founded in 2006. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Fort Wayne, IN
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Cirrus ABS is an IT managed services company founded in 1995. Their team provides IT managed services.
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UndisclosedUndisclosed50 - 249Calhoun, GA
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Established in 1998, iPro ERP is an Application Management & Support company. Based in Calhoun, Georgia, the team offers Application Management & Support and E-Commerce Development.
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UndisclosedUndisclosed2 - 9Canton, GA
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IT managed services company Technical Resource Solutions, LLC was established in 2003. In Canton, Georgia and Woodstock, Georgia, the team offers IT managed services and Search Engine Optimization.
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UndisclosedUndisclosed50 - 249Carmel, IN
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SWAN Software Solutions, Inc. Is an IT managed services company. Headquartered in Carmel, Indiana, the agency was founded in 2006. Their team focuses on IT managed services.
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UndisclosedUndisclosed250 - 999Carmel, IN
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RADcube | Rapid Technology Solutions is an IT managed services company. The midsize Carmel, Indiana-based team specializes in IT managed services. The agency was established in 2015.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Established in 2003, dotStaff, LLC, a small IT managed services company, is located in Indianapolis, Indiana. Their team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49South Bend, IN
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Located in South Bend, Indiana, MHIN is an IT managed services company. The team provides IT managed services.
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UndisclosedUndisclosed10 - 49Fort Wayne, IN
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Allied Payment Network is an IT managed services company. Based in Fort Wayne, Indiana, the firm was launched in 2010. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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BitLoft is an Indianapolis, Indiana-based IT managed services company. Launched in 2017, the team provides IT managed services.
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UndisclosedUndisclosed10 - 49Evansville, IN
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IT managed services and IT staff augmentation company Lieberman Technologies is based in Evansville, Indiana. Their services include IT managed services and IT staff augmentation.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Innovative Integration, Inc. Is an IT managed services company. In Indianapolis, Indiana, the team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Founded in 2012, Perceivant is an IT managed services company. The team provides IT managed services and is headquartered in Indianapolis, Indiana.
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UndisclosedUndisclosed50 - 249Atlanta, GA
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Launched in 2010, Zoox Smart Data is a midsize AI firm and business intelligence company. Their services include Artificial Intelligence and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49South Bend, IN
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Located in South Bend, Indiana, EmNet, LLC is an IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Headquartered in Indianapolis, Indiana, DiverseNet is an IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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IVM, Inc. Is an IT managed services company founded in 1991. Their team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49South Bend, IN
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Based in South Bend, Indiana, KINETIC IT Solutions is a small IT managed services company. The team specializes in IT managed services.
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UndisclosedUndisclosed10 - 49Indianapolis, IN
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Coactive Business Solutions, a CAI Company is an IT managed services company. They are in Indianapolis, Indiana and have small team of experts. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249
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GlobalNOC is an IT managed services company. They focus on IT managed services and were established in 1997.
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Get My QuotesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.9/40.017.4/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
34/40.019.2/20 Reviews10/10 Clients & Experience4.8/10 Market PresenceService focus
50% IT Consulting50% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.2/40.020/20 Reviews8.3/10 Clients & Experience7.9/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
33.3/40.019/20 Reviews10/10 Clients & Experience4.3/10 Market PresenceService focus
45% IT Consulting55% Other -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
35.8/40.017.2/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$150 - $199 / hr50 - 249San Diego, CA
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
32.7/40.016.6/20 Reviews7.5/10 Clients & Experience8.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
33.8/40.016.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$150 - $199 / hr250 - 999London, England
Ability to deliver
31.9/40.017.2/20 Reviews10/10 Clients & Experience4.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.5/40.017.8/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
34/40.016.8/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
31.3/40.015.8/20 Reviews9.9/10 Clients & Experience5.5/10 Market PresenceService focus
75% IT Consulting25% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
36.5/40.017.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249Draper, UT
Ability to deliver
30.9/40.016.8/20 Reviews9.8/10 Clients & Experience4.3/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
30.8/40.015.2/20 Reviews9.9/10 Clients & Experience5.8/10 Market PresenceService focus
45% IT Consulting55% Other -
UndisclosedUndisclosed1,000 - 9,999
Ability to deliver
30.7/40.016.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed50 - 249San Diego, CA
Ability to deliver
30.5/40.016.4/20 Reviews5.6/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed50 - 249Overland Park, KS
Ability to deliver
38.3/40.019.6/20 Reviews9.8/10 Clients & Experience8.9/10 Market PresenceService focus
70% IT Consulting30% Other -
$10,000+$50 - $99 / hr1,000 - 9,999Ciudad de México, Mexico
Ability to deliver
30.3/40.015.6/20 Reviews7/10 Clients & Experience7.6/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr10 - 49Frisco, TX
Ability to deliver
33/40.016.4/20 Reviews10/10 Clients & Experience6.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr50 - 249Gaithersburg, MD
Ability to deliver
35.5/40.016.2/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$200 - $300 / hr1,000 - 9,999New York, NY
Ability to deliver
32.8/40.015.6/20 Reviews7.8/10 Clients & Experience9.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Why Salesforce Staff Augmentation Is Becoming a Strategic Choice
Salesforce staff augmentation is no longer a stop-gap. Learn why more businesses now use external specialists to access expertise, move faster, and scale...
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.