Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT service provider specializing in comprehensive IT support, cybersecurity, and infrastructure management. Across multiple reviews, 100% of clients express satisfaction with their technical expertise, responsiveness, and problem-solving capabilities. Many reviewers (about 75%) highlight their professionalism and commitment to client needs, with no significant areas for improvement noted.
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 10 projectsFlairsTech is a versatile IT service provider offering software development, customer support, and project management services. The company is highly regarded for its technical expertise, adaptability, and strong cultural alignment, resulting in improved operational efficiency and customer satisfaction. With over 90% of reviews mentioning positive collaboration and timely delivery, FlairsTech is consistently praised for their communication and professional dedication.
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
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UndisclosedUndisclosed10 - 49West Palm Beach, FL
Services provided
Excess IT Hardware is an IT managed services company established in 2014. The agency specializes in IT managed services and Document Digitization & Management.
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UndisclosedUndisclosed2 - 9Dade City, FL
Services provided
Rocycle, LLC is an IT managed services company. Based in Dade City, Florida, their team focuses on IT managed services and Document Digitization & Management.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 19 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in enhancing IT infrastructure, security, and support. Reviews indicate a 100% positive feedback rate, highlighting their exceptional service, rapid problem-solving, and proactive approach. Clients commend their technical competence and reliable project management, with no areas for improvement suggested.
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UndisclosedUndisclosed2 - 9Altamonte Springs, FL
Services provided
JQ Recycling, an IT managed services company, was launched in 2016. The team offers IT managed services and is based in Altamonte Springs, Florida.
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UndisclosedUndisclosed10 - 49Pompano Beach, FL
Services provided
Remarketing Solutions International LLC is a small Pompano Beach, Florida-based IT managed services company. Their services include IT managed services and Ocean Freight.
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UndisclosedUndisclosed2 - 9Hythe, England
Services provided
Premier It Disposal is an IT managed services company. They are based in Hythe, England and have small team. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9London, England
Services provided
IT managed services company Computer Data Shred Ltd specializes in IT managed services. They were established in 2021.
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UndisclosedUndisclosed2 - 9London, England
Services provided
Established in 2018, Redkey USB Ltd, a small IT managed services company, is in London, England. Their services include IT managed services.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr250 - 999Sofia, BulgariaServices provided
See all 40 projectsAccedia is a versatile software development company specializing in custom software solutions, user experience design, and IT consultation. With overwhelmingly positive feedback from clients, Accedia is praised for its strong technical expertise, seamless team integration, and project management skills, consistently delivering projects on time and adapting to changing requirements. Approximately 100% of reviewers commend Accedia's commitment to understanding business goals and providing strategic, value-driven solutions.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 35 projectsDreamix is a versatile software development company offering a wide range of services, including platform development, UX/UI design, data science, AI integration, and DevOps support. The company consistently receives high commendation for its technical expertise, communication skills, and ability to deliver projects on time. Approximately 90% of reviewers highlight Dreamix's cultural fit and collaborative approach, with nearly all reviewers praising their professionalism and responsiveness.
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UndisclosedUndisclosed10 - 49Rainham, England
Services provided
Founded in 2009, Reuse Technology Group is an IT managed services company. The team provides IT managed services.
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UndisclosedUndisclosed10 - 49Halstead, England
Services provided
Secure ITAD GmbH is an IT managed services company established in 2014. Headquartered in Halstead, England and Westerlo, Belgium, the team specializes in IT managed services.
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Featured
What are Featured Providers?
$25,000+$25 - $49 / hr10 - 49Amman, JordanServices provided
See all 1 projects99brightminds is a recruitment and staffing company that specializes in outsourcing specific language skills, such as Arabic-speaking candidates, for IT and digital engineering projects. The overall feedback is overwhelmingly positive, highlighting their promptness and alignment with clients' values, with 100% of reviewers expressing satisfaction and noting improvements in hiring speed and candidate quality.
$1,000+$25 - $49 / hr50 - 249Austin, TXServices provided
See all 102 projectsPeeklogic, LLC is a proficient Salesforce development company with expertise in CRM customization, web development, and seamless integration solutions. The company is highly praised for its consistent project management, timely delivery, and responsive communication. Approximately 100% of reviewers highlight their impressive ability to adapt and meet evolving business needs, with no major areas for improvement mentioned.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Bulk GSM Ltd is a London, England-based IT managed services and Logistics & Supply Chain Consulting company. They focus on IT managed services and Logistics & Supply Chain Consulting.
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UndisclosedUndisclosed10 - 49London, England
Services provided
Corporate Mobile Recycling Ltd is an IT managed services company. In London, England, the team focuses on IT managed services and Compliance Consulting.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Camara Education Ltd. Is an IT managed services company. They are in London, England and Mombasa, Kenya, and their services include IT managed services.
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UndisclosedUndisclosed1,000 - 9,999Weingarten, Germany
Services provided
IT managed services company CHG-MERIDIAN is based in Warszawa, Poland and Weingarten, Germany. They provide IT managed services and were launched in 1979.
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UndisclosedUndisclosed250 - 999Cherry Hill, NJ
Services provided
Founded in 2005, Techbuyer USA is a midsize Cherry Hill, New Jersey-based IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Wrocław, Poland
Services provided
WIPERAPP, an IT managed services company, was founded in 2016. The agency focuses on IT managed services.
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UndisclosedUndisclosed10 - 49Warszawa, Poland
Services provided
Mediarecovery, an IT managed services company, was launched in 1998. The team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49Wieliczka, Poland
Services provided
DISKUS Polska is an IT managed services company founded in 2008. Their team focuses on IT managed services.
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UndisclosedUndisclosed2 - 9Villabella, Italy
Services provided
InfoLAB Data is an IT managed services company. The Villabella, Italy-based agency focuses on IT managed services and Custom Software Development.
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UndisclosedUndisclosed50 - 249Roanne, France
Services provided
YouWipe is an IT managed services company. Headquartered in Roanne, France and Espoo, Finland, their midsize team offers IT managed services. The agency was launched in 2017.
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UndisclosedUndisclosed2 - 9London, England
Services provided
Founded in 2020, Reco Digital Services is a branding firm. The team focuses on Branding and Social Media Marketing.
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UndisclosedUndisclosed250 - 999Rome, Italy
Services provided
CHG-MERIDIAN Italia is an IT managed services company. They were founded in 1979, and their services include IT managed services.
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UndisclosedUndisclosed10 - 49Tres Cantos, Spain
Services provided
IT managed services company Ondata International was founded in 1996. The agency focuses on IT managed services.
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UndisclosedUndisclosed10 - 49Tres Cantos, Spain
Services provided
Recovery Labs is an IT managed services company. Based in Tres Cantos, Spain and Barcelona, Spain, the team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49
Services provided
Headquartered in Bergondo, Spain, Factoría Digalco is a small IT managed services company. The team provides IT managed services.
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UndisclosedUndisclosed2 - 9Navan, Ireland
Services provided
Great White Destruction Ltd. Is a small Navan, Ireland-based IT managed services company. The team provides IT managed services and Document Digitization & Management.
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UndisclosedUndisclosed2 - 9Dublin, Ireland
Services provided
Located in Dublin, Ireland, Electronic Scrap is a small IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Dublin, Ireland
Services provided
Shred Station is a small IT managed services company located in Dublin, Ireland. Their services include IT managed services.
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UndisclosedUndisclosed50 - 249Grand Rapids, MI
Services provided
Tech Defenders is an IT managed services company. In Grand Rapids, Michigan, their team provides IT managed services.
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UndisclosedUndisclosed50 - 249Saint Paul, MN
Services provided
Founded in 2010, Repowered is a midsize IT managed services company. Their team specializes in IT managed services.
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UndisclosedUndisclosed50 - 249Plymouth, MN
Services provided
Launched in 1995, Alta Technologies Inc is an IT managed services company. The team offers IT managed services.
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UndisclosedUndisclosed50 - 249Minneapolis, MN
Services provided
OceanTech IT Asset Disposition is an IT managed services company. The agency is headquartered in Minneapolis, Minnesota. Their services include IT managed services.
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UndisclosedUndisclosed1,000 - 9,999Eden Prairie, MN
Services provided
Ontrack is a large IT managed services company based in Eden Prairie, Minnesota. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Medina, MN
Services provided
212 Technologies, Inc. Is an IT managed services company based in Medina, Minnesota. They provide IT managed services and were established in 2014.
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UndisclosedUndisclosed2 - 9Plymouth, MN
Services provided
Revolving Networks is an IT managed services company based in Plymouth, Minnesota. They focus on IT managed services.
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UndisclosedUndisclosed50 - 249Minneapolis, MN
Services provided
SecureData is an IT managed services company. The Minneapolis, Minnesota-based company focuses on IT managed services.
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UndisclosedUndisclosed2 - 9Minneapolis, MN
Services provided
Electronics Recycling of Minnesota is an IT managed services company established in 2018. The company offers IT managed services, and is small.
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UndisclosedUndisclosed2 - 9Covington, LA
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In Covington, Louisiana, i shred is a small IT managed services and Document Digitization & Management company. The team provides IT managed services and Document Digitization & Management.
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UndisclosedUndisclosed250 - 999Jacksonville, TX
Services provided
STS Recycling LLC is an IT managed services company. Established in 2010, the agency is based in Jacksonville, Texas. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Grants Pass, OR
Services provided
ISecure Inc. Is an IT managed services company. They are based in Grants Pass, Oregon, and their services include IT managed services and Document Digitization & Management.
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UndisclosedUndisclosed10 - 49Wetherill Park, Australia
Services provided
Excess Technology Pty Ltd., an IT managed services company, was founded in 2013. The team focuses on IT managed services and is in Wetherill Park, Australia.
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UndisclosedUndisclosed10 - 49Yatala, Australia
Services provided
G1 Asset Management is an IT managed services company. Launched in 2011, their team focuses on IT managed services.
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UndisclosedUndisclosed10 - 49Prospect, Australia
Services provided
IT Services Direct Pty Ltd is an IT managed services company. They specialize in IT managed services and were established in 1995.
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UndisclosedUndisclosed2 - 9North Sydney, Australia
Services provided
Small IT managed services company Agile Data Services Pty Ltd, is in North Sydney, Australia and Mona Vale, Australia. The team focuses on IT managed services.
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UndisclosedUndisclosed2 - 9Sydney, Australia
Services provided
EWaste Sydney is an IT managed services company established in 2016. The small team provides IT managed services.
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UndisclosedUndisclosed10 - 49North Rocks, Australia
Services provided
ITC Asset Management is an IT managed services company. Their small team of employees is located in North Rocks, Australia. Their team provides IT managed services.
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UndisclosedUndisclosed2 - 9Kings Park, Australia
Services provided
2nds IT Pty Ltd is a small IT managed services company based in Kings Park, Australia and Epping, Australia. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Folsom, LA
Services provided
Local MarketPlace is a SEO agency founded in 2008. The team specializes in Search Engine Optimization and Web Design.
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UndisclosedUndisclosed10 - 49
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MindCloud is a CRM consulting and SI and API Development company located in McMinnville, Oregon. Established in 2021, the team provides CRM consulting and SI and API Development.
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UndisclosedUndisclosed10 - 49Hopkins, MN
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NorthWing Digital is a SEO agency. The small Hopkins, Minnesota-based team offers Search Engine Optimization and Web Design. The agency was established in 2015.
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UndisclosedUndisclosedFreelancerNorwalk, CT
Services provided
ServFrame is a social media marketing agency. The small Norwalk, Connecticut-based team focuses on Social Media Marketing and Search Engine Optimization. The agency was launched in 2021.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
- Comprehensive project details
- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
55% IT Consulting45% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
50% IT Consulting50% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.3/40.018/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr1,000 - 9,999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
90% IT Consulting10% Other -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.6/40.015.8/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.3/40.016.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36.4/40.017.8/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr10 - 49Santa Clarita, CA
Ability to deliver
33.1/40.017.2/20 Reviews7.5/10 Clients & Experience8.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34/40.016.4/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, Ukraine
Ability to deliver
37.6/40.017.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
30% IT Consulting70% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.1/40.016.2/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
34.8/40.016.4/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.2/40.018/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.4/40.015.8/20 Reviews6.7/10 Clients & Experience8.9/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
33.8/40.015.4/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Chicago, IL
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
Is Your Phone Spying On You? (And How to Stop It)
Do you worry your phone is spying on you? You’re not alone. Learn how smartphones collect your data and what you can do to reduce what you share.
![How to Create a Budget for BI & Analytics Services [With Template] cover image](https://img.shgstatic.com/clutch-static-prod/image/resize/715x400/s3fs-public/article/f07e9d6bd89e7f70df9c94301acdd847.png)
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.