Top IT Services Companies & Outsourced IT Support
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Oak Brook, ILServices provided
See all 26 projectsBetterWorld Technology is a managed services provider (MSP) offering comprehensive IT solutions, including server management, cybersecurity, and remote monitoring. They are highly praised for their seamless transitions, excellent communication, and customer-centric approach. With over 95% of reviews being positive, clients commend their efficiency, transparency, and cost-effectiveness, making them a preferred choice in the industry.
$1,000+$25 - $49 / hr50 - 249Eden Prairie, MNServices provided
See all 12 projectsCorporate Technologies is a managed IT services provider offering support in IT infrastructure, cybersecurity, and technical assistance. They maintain high client satisfaction, with over 90% of reviews highlighting their responsiveness and technical expertise. Clients emphasize their patience, reliability, and ability to deliver solutions on time, with minimal disruption. Overall, they are praised for their proactive approach and strong alignment with client needs.
$50,000+$50 - $99 / hr50 - 249Zagreb, CroatiaServices provided
See all 19 projectsNotch is a software development company offering expertise in AI-driven solutions, UI/UX design, and web application development. Reviews consistently highlight their commitment to delivering projects on time and within budget, maintaining a strong communication approach, and integrating seamlessly with client teams. Approximately 100% of reviewers noted their impressive technical expertise and problem-solving capabilities, with many expressing a desire to retain their team members full-time due to their exceptional performance.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
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Zobrist Software Group, Inc. Is a Los Angeles, California-based e-commerce development company. Launched in 2000, the team focuses on E-Commerce Development and IT managed services.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
Melon is a Digital Strategy company. The company is located in Chicago, Illinois and Apex, North Carolina. Their team offers Digital Strategy and UX/UI Design.
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Featured
What are Featured Providers?
$50,000+$50 - $99 / hr1,000 - 9,999L'viv, UkraineServices provided
See all 37 projectsSigma Software Group is a versatile software development company offering a wide range of services, including web and mobile development, engineering support, and staff augmentation. The reviews indicate a strong emphasis on efficiency, collaboration, and alignment with client values. Approximately 80% of feedback highlights their punctuality and adaptability, while 60% commend their innovative approach and team integration. Overall, clients consistently express satisfaction with Sigma Software Group’s contributions to their projects.
$10,000+$50 - $99 / hr50 - 249Bratislava, SlovakiaServices provided
See all 18 projectsRare Crew is a versatile software development company known for its custom solutions and expertise in areas such as POS systems, HR software, CRM systems, and business intelligence solutions. Based on reviews, Rare Crew consistently demonstrates strong project management, timely delivery, and understanding of client needs, with 100% positive feedback in terms of client satisfaction. Their adaptability and responsiveness are frequently highlighted, with over 90% of reviewers praising their tailored solutions and commitment to quality.
UndisclosedUndisclosed10 - 49Santa Clarita, CAServices provided
See all 3 projectsDatalink Networks Inc. is an IT services company specializing in infrastructure transformation, network security, and IT support. The company consistently delivers dependable and efficient service, with reviews highlighting their ability to quickly resolve challenges and exceed expectations. Approximately 100% of reviewers praised their problem-solving capabilities, timely communication, and high availability, with no noted areas for improvement.
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UndisclosedUndisclosed50 - 249Genève, Switzerland
Services provided
Founded in 2010, EWM.swiss is a branding firm. Headquartered in Genève, Switzerland and Paris, France, the team offers Branding and UX/UI Design.
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UndisclosedUndisclosed250 - 999Genève, Switzerland
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WIDE l Switzerland is a branding agency. They provide Branding and Social Media Marketing and were founded in 1987. The agency is located in Genève, Switzerland and Morges, Switzerland.
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UndisclosedUndisclosed50 - 249
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Founded in 2011, Jarvis Business Solutions is a CRM consulting and SI company. The agency provides CRM consulting and SI and E-Commerce Development.
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UndisclosedUndisclosed50 - 249Sao Paulo, Brazil
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Sottelli, a CRM consulting and SI company, was launched in 2008. The midsize team focuses on CRM consulting and SI.
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UndisclosedUndisclosed2 - 9
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Data analytics company and AI company Shenzhen Youcai Technology Co., Ltd. Was launched in 2019. The firm provides BI & big data consulting & SI and Artificial Intelligence.
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Featured
What are Featured Providers?
$50,000+< $25 / hr1,000 - 9,999Montréal, CanadaServices provided
See all 9 projectsFlairsTech is a versatile IT and customer service solutions provider, offering services such as DevOps, customer support, and graphic design. The company is commended for its flexibility, strong cultural fit, and effective communication, with 100% of reviews highlighting their professionalism and adaptability. Clients particularly appreciate their ability to improve operational efficiency and project delivery.
$50,000+$25 - $49 / hr250 - 999Sofia, BulgariaServices provided
See all 33 projectsDreamix is a versatile software development company known for its expertise in DevOps, data engineering, AI integration, and custom software solutions. It consistently receives high praise for its professional communication, timely delivery, and cultural fit with clients. Over 90% of reviews highlight Dreamix's technical proficiency and proactive approach, with clients frequently appreciating their dedication to shared goals and successful project outcomes.
$1,000+$25 - $49 / hr50 - 249Warszawa, PolandServices provided
See all 17 projectsWinged IT is a versatile IT recruitment and staff augmentation company that specializes in sourcing highly qualified tech professionals across various domains, including cybersecurity, software development, and HR consulting. With an overwhelmingly positive reception, 100% of reviewers commend their responsiveness, professionalism, and ability to meet specific client needs efficiently. Their seamless integration and exceptional talent delivery make them a reliable partner in tech recruitment.
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UndisclosedUndisclosed2 - 9
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Virtesio is a CRM consulting and SI company based in Denver, Colorado. Their services include CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Boston, MA
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XpertTech Inc is a big data analytics company. The Boston, Massachusetts-based company was established in 2002. Their team specializes in BI & big data consulting & SI and IT staff augmentation.
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Featured
What are Featured Providers?
$5,000+$50 - $99 / hr10 - 49Clayton-le-Woods, EnglandServices provided
See all 21 projectsFluidOne - Chorley is an IT services company that specializes in security testing, IT infrastructure management, and hosting services. The reviews reflect a high level of satisfaction, with 100% positive feedback highlighting their rapid response, effective project management, and proactive communication. Approximately 80% of reviewers praised their ability to deliver results on time and within budget, noting their flexibility and can-do attitude in adapting to changes.
$10,000+$50 - $99 / hr1,000 - 9,999Warszawa, PolandServices provided
See all 72 projectsInnowise is a versatile technology solutions provider offering services such as custom database creation, data management, software development, and DevOps support. The company is consistently praised for its project management, timely delivery, and ability to integrate smoothly into client teams. Approximately 90% of reviewers commend Innowise's technical expertise and responsiveness, while some suggest improvements in documentation and visual detail handling. Overall, Innowise is recognized for delivering high-quality outcomes with a commitment to client satisfaction.
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UndisclosedUndisclosed50 - 249Shen Zhen Shi, China
Services provided
Launched in 2018, Shenzhen Chace Network Information Technology Co., Ltd. Is a big data company. Located in Shen Zhen Shi, China, the team specializes in BI & big data consulting & SI.
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UndisclosedUndisclosed50 - 249Shanghai, China
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CRM consulting and SI company Slipstream - Salesforce Consulting Partner is headquartered in Shanghai, China. Founded in 2017, the team provides CRM consulting and SI.
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UndisclosedUndisclosed2 - 9Boston, MA
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Business Intelligence (BI) Solutions is a Boston, Massachusetts-based big data analytics company and IT staff augmentation company. They offer BI & big data consulting & SI and IT staff
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UndisclosedUndisclosed2 - 9North Sydney, Australia
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Document Managers Pty Ltd, a Document Digitization & Management company, is based in North Sydney, Australia. They offer Document Digitization & Management and ECM consulting and SI.
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UndisclosedUndisclosed50 - 249Hyderabad, India
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InfoGrowth Pvt Ltd is a midsize call center service established in 2020. Their services include Call Center Services and Social Media Marketing.
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UndisclosedUndisclosed10 - 49Dubai, United Arab Emirates
Services provided
Headquartered in Dubai, United Arab Emirates, Austria Business Center is a small IT managed services company. Their services include IT managed services and Call Center Services.
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UndisclosedUndisclosed2 - 9Jacksonville, FL
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Established in 2018, Englhard Consulting, a small CRM consulting and SI company, is in Jacksonville, Florida. Their team specializes in CRM consulting and SI and Business Consulting.
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UndisclosedUndisclosed10 - 49Broomfield, CO
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The CRM Firm is a small Broomfield, Colorado-based CRM consulting and SI company. The team provides CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Lake Forest, IL
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Passage Technology is a CRM consulting and SI company. The team specializes in CRM consulting and SI and is in Lake Forest, Illinois.
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UndisclosedUndisclosed10 - 49
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ShellBlack.com, LLC, a CRM consulting and SI and software development company, offer CRM consulting and SI and Custom Software Development. They were launched in 2010.
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UndisclosedUndisclosed2 - 9Frankfurt am Main, Germany
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PYTHIA AI is an artificial intelligence firm. Their small team is based in Frankfurt am Main, Germany and offers Artificial Intelligence and Market Research. The firm was launched in 2018.
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UndisclosedUndisclosed10 - 49Mableton, GA
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Cloud Trailz is a CRM consulting and SI company. In Mableton, Georgia, their small team specializes in CRM consulting and SI and Business Consulting. The agency was launched in 2018.
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UndisclosedUndisclosed10 - 49Halfweg, Netherlands
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Founded in 2017, VANEIGENS is a CRM consulting and SI company. The agency focuses on CRM consulting and SI and Digital Strategy.
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UndisclosedUndisclosed10 - 49London, England
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CRM consulting and SI company Creation Technology was established in 2006. The team provides CRM consulting and SI and Custom Software Development and is located in London, England.
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UndisclosedUndisclosed10 - 49Houston, TX
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Urgensee, Inc. Is a small CRM consulting and SI company founded in 2012. Their team provides CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Levallois-Perret, France
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Reej Consulting☁ is a CRM consulting and SI company founded in 2019. The team offers CRM consulting and SI and Business Consulting.
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UndisclosedUndisclosed10 - 49Bethesda, MD
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The Capital Group is an IT managed services company based in Bethesda, Maryland. They focus on IT managed services and Commercial Financing and were launched in 1995.
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UndisclosedUndisclosed10 - 49Philadelphia, PA
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Founded in 2020, TruSummit Solutions is a CRM consulting and SI and Business Consulting company. Their team offers CRM consulting and SI and Business Consulting.
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UndisclosedUndisclosed10 - 49Vijfhuizen, Netherlands
Services provided
Cloudmuscle is a CRM consulting and SI company established in 2020. The small team specializes in CRM consulting and SI.
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UndisclosedUndisclosed50 - 249London, England
Services provided
Founded in 2010, The Information Lab is a big data analytics company. Located in London, England, the team focuses on BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Montgomery, IL
Services provided
CRM consulting and SI company Development Consulting Partners, LLC offers CRM consulting and SI and Custom Software Development. They are based in Montgomery, Illinois.
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UndisclosedUndisclosed2 - 9Tarnobrzeg, Poland
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Based in Tarnobrzeg, Poland, ME PL is a CRM consulting and SI company. They provide CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Beijing, China
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Celnet Technology Co.,Ltd is a CRM consulting and SI company. Their team is located in Beijing, China and Shanghai, China and offers CRM consulting and SI and Business Consulting.
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UndisclosedUndisclosed10 - 49Roma, Italy
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Artmatica Partners is a small CRM consulting and SI company. Established in 2014, the team specializes in CRM consulting and SI.
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UndisclosedUndisclosed250 - 999Alamo, CA
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ArganoaMind, a CRM consulting and SI company, is headquartered in Alamo, California. Their services include CRM consulting and SI and Mobile App Development.
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UndisclosedUndisclosed10 - 49Media, PA
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Founded in 2009, SaaS Solutions is a small Media, Pennsylvania-based CRM consulting and SI company. Their services include CRM consulting and SI and E-Commerce Development.
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UndisclosedUndisclosed10 - 49Stockholm, Sweden
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Exelement is a CRM consulting and SI company. They offer CRM consulting and SI and Marketing Strategy and were founded in 2020. The firm is located in Stockholm, Sweden.
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UndisclosedUndisclosed10 - 49New York, NY
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The Maze Group, a small IT managed services company, is based in New York, New York. The team offers IT managed services and UX/UI Design.
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UndisclosedUndisclosed2 - 9
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Candybox is a small CRM consulting and SI company. Launched in 2019, the team specializes in CRM consulting and SI.
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UndisclosedUndisclosed10 - 49London, England
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CRM consulting and SI company Zentso specializes in CRM consulting and SI and Web Development. They are headquartered in London, England.
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UndisclosedUndisclosed2 - 9
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LighthillCRM is a CRM consulting and SI company. Their small team is located in Budapest, Hungary. Their team offers CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Long Island City, NY
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Unique Comp, Inc (UCI) is a data analytics company. The Long Island City, New York-based agency was launched in 1997. Their services include BI & big data consulting & SI and IT staff augmentation.
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UndisclosedUndisclosedFreelancerPhoenix, AZ
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Small CRM consulting and SI company East First Consulting, is located in Phoenix, Arizona. Their services include CRM consulting and SI.
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UndisclosedUndisclosed10 - 49Chippendale, Australia
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Sauce Consulting is a small CRM consulting and SI company located in Chippendale, Australia. The team specializes in CRM consulting and SI.
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UndisclosedUndisclosed250 - 999دبي, United Arab Emirates
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Yegertek is a CRM consulting and SI company. Headquartered in دبي, United Arab Emirates and Al Khobar, Saudi Arabia, the team provides CRM consulting and SI and Mobile App Development.
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UndisclosedUndisclosed10 - 49Miami, FL
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Located in Buenos Aires, Argentina and Miami, Florida, Certa Consulting is a CRM consulting and SI company. Their services include CRM consulting and SI and Business Consulting.
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UndisclosedUndisclosed50 - 249Chesterfield, MO
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Icon Cloud Consulting is a CRM consulting and SI company. Founded in 2011, the firm is in Chesterfield, Missouri. Their services include CRM consulting and SI.
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UndisclosedUndisclosed2 - 9
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Shanghai Super Power Software Technology Co., Ltd. Is a software development firm. The team offers Custom Software Development and Mobile App Development, and the agency is in Shanghai, China.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
Capptus is a web design agency. Located in Ciudad de México, Mexico, their team provides Web Design and UX/UI Design.
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UndisclosedUndisclosed10 - 49Clackamas, OR
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Founded in 2017, Point Echo Solutions is a CRM consulting and SI and Business Consulting company. Based in Clackamas, Oregon, the team specializes in CRM consulting and SI and Business Consulting.
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UndisclosedUndisclosed2 - 9Seattle, WA
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Percolator Consulting is a CRM consulting and SI company. The Seattle, Washington-based firm offers CRM consulting and SI.
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Get My MatchesWhy Trust Clutch
At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
- Portfolio examples and industry recognition
This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.
Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
List of the Best IT Services Providers
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$50,000+$50 - $99 / hr1,000 - 9,999Kraków, Poland
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% IT Consulting45% Other -
UndisclosedUndisclosed250 - 999Rockville, MD
Ability to deliver
37.7/40.018.4/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Los Angeles, CA
Ability to deliver
34.8/40.016/20 Reviews9.3/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Santa Clarita, CA
Ability to deliver
34.3/40.017.2/20 Reviews7.5/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Praha 8, Czech Republic
Ability to deliver
34.2/40.015.6/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$200 - $300 / hr250 - 999Glendale, CA
Ability to deliver
36.5/40.017/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Łódź, Poland
Ability to deliver
33.9/40.015.2/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
45% IT Consulting55% Other -
$5,000+$150 - $199 / hr50 - 249Brooklyn, NY
Ability to deliver
36.6/40.019.6/20 Reviews8.3/10 Clients & Experience8.7/10 Market PresenceService focus
90% IT Consulting10% Other -
$10,000+$100 - $149 / hr50 - 249Nashville, TN
Ability to deliver
33.8/40.015.6/20 Reviews8.6/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$50 - $99 / hr50 - 249
Ability to deliver
34.8/40.017.2/20 Reviews10/10 Clients & Experience7.6/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed1,000 - 9,999Toronto, Canada
Ability to deliver
36/40.017.4/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
90% IT Consulting10% Other -
$25,000+$50 - $99 / hr1,000 - 9,999Irving, TX
Ability to deliver
33.2/40.015.8/20 Reviews9.9/10 Clients & Experience7.4/10 Market PresenceService focus
75% IT Consulting25% Other -
$5,000+$200 - $300 / hr50 - 249San Jose, CA
Ability to deliver
35.7/40.017.2/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
80% IT Consulting20% Other -
$50,000+$50 - $99 / hr250 - 999Plano, TX
Ability to deliver
36.9/40.017.2/20 Reviews9.7/10 Clients & Experience10/10 Market PresenceService focus
50% IT Consulting50% Other -
$5,000+$100 - $149 / hr10 - 49Edinburgh, Scotland
Ability to deliver
35.7/40.016.8/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr50 - 249Vista, CA
Ability to deliver
35.4/40.018.2/20 Reviews10/10 Clients & Experience7.3/10 Market PresenceService focus
100% IT Consulting -
$1,000+$100 - $149 / hr50 - 249Hoboken, NJ
Ability to deliver
33.9/40.015.6/20 Reviews8.5/10 Clients & Experience9.8/10 Market PresenceService focus
100% IT Consulting -
UndisclosedUndisclosed10 - 49Newport Beach, CA
Ability to deliver
32.4/40.016.2/20 Reviews9.2/10 Clients & Experience6.9/10 Market PresenceService focus
100% IT Consulting -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35/40.016.6/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
65% IT Consulting35% Other -
$10,000+$50 - $99 / hr50 - 249Sofia, Bulgaria
Ability to deliver
37.3/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
70% IT Consulting30% Other -
$25,000+$25 - $49 / hr1,000 - 9,999Orlando, FL
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
40% IT Consulting60% Other -
$5,000+$150 - $199 / hr50 - 249Chicago, IL
Ability to deliver
34.3/40.015.8/20 Reviews9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Austin, TX
Ability to deliver
34/40.015.6/20 Reviews8.9/10 Clients & Experience9.5/10 Market PresenceService focus
100% IT Consulting -
$50,000+$50 - $99 / hr1,000 - 9,999Warszawa, Poland
Ability to deliver
39.3/40.020/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
35% IT Consulting65% Other -
$1,000+$100 - $149 / hr250 - 999Dallas, TX
Ability to deliver
35.2/40.016/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% IT Consulting -
$25,000+Undisclosed250 - 999Los Angeles, CA
Ability to deliver
31.3/40.015.8/20 Reviews6.7/10 Clients & Experience8.8/10 Market PresenceService focus
80% IT Consulting20% Other -
$5,000+$100 - $149 / hr10 - 49San Antonio, TX
Ability to deliver
33.4/40.015.8/20 Reviews9.5/10 Clients & Experience8.1/10 Market PresenceService focus
100% IT Consulting -
$1,000+$150 - $199 / hr10 - 49Scottsdale, AZ
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% IT Consulting -
$5,000+$150 - $199 / hr10 - 49Princeton, NJ
Ability to deliver
35.1/40.017.4/20 Reviews9.2/10 Clients & Experience8.4/10 Market PresenceService focus
100% IT Consulting
Latest IT Services Articles
See all articles
The Best Password Managers for Small Businesses in 2026
How secured are you online? Explore these top password managers to help safeguard your small business from malicious cyber attacks this 2026.
Top IT Services Agencies
An IT services company manages the technology that powers your organization. Depending on the engagement, the firm might handle day-to-day help desk tickets, secure your network, migrate workloads to the cloud, or design long-term infrastructure roadmaps. Think of them as an extension of your internal team, dedicated to keeping systems running, data protected, and users supported.
IT services providers offer these types of services:
- Managed services (24/7 monitoring, patching, user support)
- Cybersecurity (penetration testing, SOC, incident response)
- Cloud consulting (AWS, Azure, Google Cloud architecture)
- Network design and virtualization
- Data backup and disaster recovery
- IT strategy and digital transformation advisory
Some agencies also offer hardware procurement or staff augmentation for specialized projects.
Pricing depends on scope, complexity, and geography. Clutch data shows:
- Hourly rates: $75–$200 for on-shore talent; $25–$75 for offshore teams
- Managed service retainers: $1,000–$10,000+ per month, based on user count and SLA levels
- Project-based engagements (e.g., cloud migration): $10,000–$250,000+
Always request a detailed statement of work that ties milestones to costs.
Start by mapping your pain points, such as security gaps, legacy systems, scalability needs, and short-listing vendors with matching expertise. Review Clutch profiles for certifications (e.g., Microsoft Partner, SOC 2), industries served, and real-world results. Schedule discovery calls, verify cultural fit, and ask for client references who faced similar challenges. Finally, compare proposals for transparency in pricing, metrics, and SLAs.
Be cautious if a provider showcases any of these:
- Guarantees 100% uptime” without clear contingencies
- Can’t explain their security posture or compliance framework
- Offers one-size-fits-all packages with no customization
- Provides vague timelines or refuses to document responsibilities
- Has limited or unverifiable client feedback
Lack of transparency usually signals larger operational issues.
These are some of the key questions you should ask before hiring an IT services provider:
- What certifications do your engineers hold?
- How do you monitor and report on system health and security incidents?
- Can you share case studies relevant to our industry and tech stack?
- What is your average response and resolution time for critical tickets?
- How do you handle onboarding, knowledge transfer, and documentation?
- Will we retain ownership of all data, configurations, and cloud accounts?
Engaging in a detailed Q&A session helps ensure expectations are aligned before you sign the contract.