Top IT Managed Service Providers in Washington DC
Washington, DC isn’t just the nation’s capital—it’s a fast-growing tech corridor anchored by federal agencies, cybersecurity innovators, and a thriving startup scene in neighborhoods like NoMa and Navy Yard. For organizations that rely on uninterrupted networks and stringent compliance, partnering with a trusted managed service provider (MSP) is mission-critical.
Clutch helps you cut through the noise by featuring only MSPs with verified client reviews, detailed service portfolios, and transparent pricing. Use our filters to sort by hourly rate, industry focus, or company size and quickly find the right fit for your IT environment.
For a broader view, explore the global Top IT Managed Service Providers, or compare nearby talent in Baltimore and Arlington.
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Featured
What are Featured Providers?
$5,000+$100 - $149 / hr50 - 249Washington, DCServices provided
See all 16 projectsdesignDATA is a Managed IT Services Provider known for its comprehensive IT support and training solutions, offering outsourced IT management, help desk services, and proactive IT strategies. Reviews highlight their exceptional customer service and tailored training programs, with a 100% satisfaction rate indicated by clients who commend their responsiveness and expertise in IT support. The company consistently receives positive feedback for delivering engaging, hands-on training and maintaining strong client relationships.
$50,000+$50 - $99 / hr50 - 249Serves Washington, DCServices provided
See all 39 projectsZazz is a versatile mobile and web development company known for delivering innovative solutions across various industries, including insurance, education, and recruitment. The company receives overwhelmingly positive feedback, with a notable emphasis on their technical expertise, project management skills, and ability to meet client needs—leading to significant outcomes such as user engagement increases of up to 60% and user satisfaction rates as high as 92%.
$1,000+$25 - $49 / hr50 - 249Serves Washington, DCServices provided
See all 11 projectsCorporate Technologies is a Managed IT Services provider offering comprehensive IT support, management, and cybersecurity solutions. Overall, 100% of reviewers praise their proactive and responsive service, highlighting their swift resolution of issues, often within the same business day. Their dedication to client needs and efficient project management are also frequently mentioned, making them a reliable partner for outsourced IT management.
$1,000+$100 - $149 / hr250 - 999Serves Washington, DCServices provided
See all 72 projectsTPx Communications is a Managed IT Services provider offering comprehensive Information Technology Services, including IT Support Services, network security, and outsourced IT management. With approximately 90% of reviews praising their responsiveness and value for cost, TPx Communications is lauded for their customer service, project management, and expertise in providing seamless IT and communication solutions.
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UndisclosedUndisclosed2 - 9Sterling, VA
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IT Recycling Solution is an IT managed services company. Their small team of employees is in Sterling, Virginia. Their team specializes in IT managed services.
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UndisclosedUndisclosed2 - 9Woodbridge, VA
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Information Technology Network Solutions, an IT managed services company, was founded in 2019. The team offers IT managed services and IT strategy consulting and is in Woodbridge, Virginia.
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Featured
What are Featured Providers?
$1,000+$150 - $199 / hr50 - 249Serves Washington, DCServices provided
See all 26 projectsBetterWorld Technology is a managed IT services provider offering comprehensive IT management and support services, including cybersecurity, telecommunication, and helpdesk solutions. With 100% positive reviews, clients frequently commend their responsive communication, effective project management, and ability to seamlessly execute IT transitions. Approximately 50% of reviewers highlight their impressive transparency and strategic planning abilities, establishing BetterWorld Technology as a reliable partner for managed IT services and support.
$5,000+$100 - $149 / hr250 - 999Serves Washington, DCServices provided
See all 3 projectsNet at Work LLC is a Managed IT Services provider with a strong emphasis on IT Management and Support Services. Feedback across their reviews is predominantly positive, with clients praising their technical expertise and project management capabilities. Approximately 100% of reviewers highlight their proactive communication and comprehensive IT solutions, making Net at Work LLC a reliable partner in Managed Information Technology.
$5,000+$150 - $199 / hr250 - 999Washington, DCServices provided
See all 92 projectsIntegris is a Managed IT Services provider offering comprehensive IT management, support services, and cybersecurity for various industries. The company consistently receives positive feedback, with approximately 90% of reviews highlighting their reliability, quick response, and effective communication. Clients appreciate their ability to manage complex IT systems and ensure security, although some suggest improvements in response times for support tickets.
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UndisclosedUndisclosed50 - 249Reston, VA
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Raft is an IT strategy consulting company. Launched in 2007, the agency is in Reston, Virginia. Their services include IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed2 - 9Manassas, VA
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Pronto Tech is an IT managed services company established in 2005. The small team focuses on IT managed services and Cybersecurity.
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UndisclosedUndisclosed50 - 249Herndon, VA
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IP Network Solutions is a cloud consulting & SI company. The Herndon, Virginia-based company was launched in 2003. Their team provides cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed10 - 49Sterling, VA
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Nis Solutions Corp. Is a small Sterling, Virginia-based IT managed services company. The team provides IT managed services and Cybersecurity.
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$1,000+$100 - $149 / hr50 - 249Frederick, MD
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Swift Systems, Inc. Is a midsize IT managed services company. Founded in 1998, the team provides IT managed services and IT strategy consulting.
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Featured
What are Featured Providers?
$10,000+$50 - $99 / hr50 - 249Serves Washington, DCServices provided
See all 14 projectsITGix is a Managed IT Services provider specializing in IT Management and Outsourced IT Support, particularly in areas such as infrastructure design, AWS cloud operations, and DevOps architecture. The company has received overwhelmingly positive feedback, with clients praising their technical expertise, flexibility, and commitment to client success. Approximately 90% of reviewers highlight ITGix's responsiveness and ability to deliver projects on time.
UndisclosedUndisclosed50 - 249Serves Washington, DCServices provided
See all 6 projectsFive Nines is an IT Managed Services Provider specializing in Managed IT Services, IT Support, and Outsourced IT Management. Across their reviews, clients consistently praise their effective IT management, proactive support, and dedication to aligning with company culture and values. Approximately 80% of reviewers highlight Five Nines' ability to deliver timely solutions and maintain strong communication, while a similar percentage appreciate their expertise in cybersecurity and network management.
UndisclosedUndisclosed10 - 49Serves Washington, DCServices provided
See all 3 projectsDatalink Networks Inc. is a Managed IT Services provider known for its expertise in Outsourced IT Support and IT Management. Across reviews, 100% of clients commend their rapid response and problem-solving abilities, highlighting their exceptional project management and high availability. Their proactive approach and commitment to client satisfaction are consistently praised, with no areas for improvement noted.
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UndisclosedUndisclosed250 - 999Ashburn, VA
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Cybersecurity company Telos Corporation is headquartered in Ashburn, Virginia. Established in 1971, the team specializes in Cybersecurity and cloud consulting & SI.
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$1,000+$50 - $99 / hr10 - 49Woodbridge, VA
Services provided
Octicsoft LLC is a SEO company. They are headquartered in Woodbridge, Virginia and have small team of experts. Their services include Search Engine Optimization and Web Development.
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Featured
What are Featured Providers?
$10,000+Undisclosed250 - 999Serves Washington, DCServices provided
IBM i and Microsoft Systems, Reimagined for Tomorrow. Innovators in AI-powered IT modernization, Fresche manages and maximizes the value of IBM i and Microsoft business-critical systems. Our
Read moreUndisclosed$200 - $300 / hr50 - 249Serves Washington, DCServices provided
See all 4 projectsIntegritek Holdings is a Managed IT Services provider specializing in IT Support Services and IT Management. Their reviews reflect a strong commitment to customer service, with consistent praise for their responsiveness and professionalism. Approximately 100% of reviewers commend their expertise in managing IT projects within budget and on time, and mention minimal staff turnover, ensuring familiarity with their clients' systems.
$5,000+Undisclosed1,000 - 9,999Serves Washington, DCServices provided
See all 22 projectsSikich is a Managed IT Services provider offering outsourced IT support and management solutions. Reviews for Sikich are overwhelmingly positive, with approximately 100% of feedback highlighting their proactive approach, responsiveness, and ability to handle complex IT challenges. Clients consistently commend their thorough communication and seamless project execution, with many appreciating their expertise in Microsoft infrastructure and network security.
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UndisclosedUndisclosed50 - 249Baltimore, MD
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ReliaSource, a Cybersecurity and IT managed services company, is headquartered in Baltimore, Maryland. They focus on Cybersecurity and IT managed services.
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$5,000+$100 - $149 / hr50 - 249Columbia, MD
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Founded in 2002, Convergence Technology Consulting is an IT managed services company. Their services include IT managed services and Custom Software Development.
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$25,000+$150 - $199 / hr50 - 249Hanover, MD
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Founded in 1999, OPS Consulting is a software development firm. The midsize team provides Custom Software Development and IT managed services.
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UndisclosedUndisclosed50 - 249Reston, VA
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Intelligent Waves LLC is a Cybersecurity company. The team focuses on Cybersecurity and Custom Software Development, and the firm is headquartered in Reston, Virginia.
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$1,000+$25 - $49 / hr250 - 999Baltimore, MD
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Based in Baltimore, Maryland, ACI Group is an IT managed services company. Their services include IT managed services.
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UndisclosedUndisclosed2 - 9Manassas, VA
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Headquartered in Manassas, Virginia, Potomac eCycle LLC is an IT managed services company. They provide IT managed services.
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UndisclosedUndisclosed2 - 9Bowie, MD
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Alternative Systems LLC is a Cybersecurity and IT managed services company. The Bowie, Maryland-based company was founded in 2007. Their team provides Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Dumfries, VA
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Alternative Experts is a software development company. Launched in 1987, the company is in Dumfries, Virginia. Their team provides Custom Software Development and IT managed services.
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UndisclosedUndisclosed50 - 249Reston, VA
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Electrosoft Services, Inc., a custom software development company, was launched in 1997. They provides Custom Software Development and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Washington, DC
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Performance Management Services LLC is a small Washington, District of Columbia-based Business Consulting company. The team specializes in Business Consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed10 - 49Silver Spring, MD
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CRM consulting and SI company Pinnacle Software Consulting, Inc. Is in Silver Spring, Maryland. Their services include CRM consulting and SI and ERP consulting and SI.
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UndisclosedUndisclosed10 - 49Vienna, VA
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Cloud consulting & SI company V! Studios offers cloud consulting & SI and Advertising. They are headquartered in Vienna, Virginia.
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UndisclosedUndisclosed10 - 49Arlington, VA
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KITC, LLC, 8(a) Certified is an IT strategy consulting company. In Arlington, Virginia, their team offers IT strategy consulting and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Lanham, MD
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Management Solutions Consulting Group is a Business Consulting company. Established in 2001, their team offers Business Consulting and Financial Consulting.
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UndisclosedUndisclosed10 - 49Rockville, MD
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In Rockville, Maryland, Optimoz, Inc. Is a big data analytics company. Established in 2013, the team provides BI & big data consulting & SI and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Vienna, VA
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IT Availability LLC is a small IT strategy consulting company. Launched in 2015, the team focuses on IT strategy consulting and BI & big data consulting & SI.
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UndisclosedUndisclosed2 - 9Bowie, MD
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Buckner Management & Technology, Inc. Is an IT managed services and Business Consulting company. Located in Bowie, Maryland, the team offers IT managed services and Business Consulting.
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UndisclosedUndisclosed10 - 49Rockville, MD
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SPS CONSULTING LLC is a small Accounting company. They focus on Accounting and IT managed services and were founded in 1996.
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UndisclosedUndisclosed2 - 9Lansdowne, VA
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NICK, INC., an IT managed services company, is located in Lansdowne, Virginia. They provide IT managed services.
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UndisclosedUndisclosed50 - 249Fairfax, VA
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Nationwide IT Services, Inc., an Application Management & Support company, provide Application Management & Support and ERP consulting and SI. They were founded in 2006.
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UndisclosedUndisclosed10 - 49Leesburg, VA
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Bravo Consulting Group, LLC is a small Leesburg, Virginia-based cloud consulting & SI company. Their services include cloud consulting & SI and Cybersecurity.
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UndisclosedUndisclosed50 - 249Stafford, VA
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Vickers & Nolan Enterprises, LLC, an IT managed services company, is headquartered in Stafford, Virginia. Founded in 2004, the team provides IT managed services and Cybersecurity.
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UndisclosedUndisclosed10 - 49Milford Mill, MD
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ThirdPacket Technologies is an IT managed services and custom software development company. The Milford Mill, Maryland-based team specializes in IT managed services and Custom Software Development.
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$5,000+$25 - $49 / hr50 - 249Leesburg, VA
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Streams Tech, an other IT consulting and SI company, was established in 2006. The firm focuses on other IT consulting and SI and BI & big data consulting & SI, and is midsize.
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UndisclosedUndisclosed2 - 9Herndon, VA
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Index Systems Inc. Is a small Herndon, Virginia-based ERP consulting and SI and IT managed services company. The team offers ERP consulting and SI and IT managed services.
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UndisclosedUndisclosed2 - 9Chantilly, VA
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Arlluk Technology Solutions, LLC is an IT managed services company. Founded in 2016, the team provides IT managed services and cloud consulting & SI.
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UndisclosedUndisclosed50 - 249Ashburn, VA
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Data Affect is a midsize IT strategy consulting company established in 2019. Their team provides IT strategy consulting and Cybersecurity.
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UndisclosedUndisclosed250 - 999Herndon, VA
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GuidePoint Security is a Cybersecurity company. They are in Herndon, Virginia and Tampa, Florida and have midsize team of experts. Their services include Cybersecurity and IT managed services.
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UndisclosedUndisclosed50 - 249Herndon, VA
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Windward Consulting is an IT strategy consulting company. Headquartered in Herndon, Virginia, the agency provides IT strategy consulting and Cybersecurity.
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$1,000+$100 - $149 / hr10 - 49Baltimore, MD
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New Vertical Tech, an IT managed services company, was launched in 2007. The team provides IT managed services and Custom Software Development and is in Stevensville, Maryland and Baltimore,
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UndisclosedUndisclosed50 - 249Herndon, VA
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Glorant LLC d/b/a Octalsoft is a software development firm. They were established in 2005, and their services include Custom Software Development and Application Testing.
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UndisclosedUndisclosed10 - 49Clarksburg, MD
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Visat is an IT staff augmentation company located in Clarksburg, Maryland. The team focuses on IT staff augmentation and Custom Software Development.
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UndisclosedUndisclosed10 - 49Ellicott City, MD
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Future Systems International Inc. Is a small Ellicott City, Maryland-based IT managed services and Business Consulting company. Their services include IT managed services and Business Consulting.
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UndisclosedUndisclosed2 - 9Chantilly, VA
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Established in 1988, OSI Federal Technologies Inc. Is a software development company and IT managed services company. The team provides Custom Software Development and IT managed services.
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UndisclosedUndisclosed2 - 9Herndon, VA
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XStellar Inc is an IT managed services company. The Herndon, Virginia-based company was founded in 2019. Their team specializes in IT managed services and Fulfillment.
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UndisclosedUndisclosed2 - 9Woodbridge, VA
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Matsuda & Associates, Inc. Is an IT managed services company. Their small team of employees is in Woodbridge, Virginia. Their team focuses on IT managed services and Web Development.
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UndisclosedUndisclosed2 - 9Hyattsville, MD
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Carter Enterprise Solutions, LLC is an IT managed services company. The team provides IT managed services and Cybersecurity, and the company is in Hyattsville, Maryland.
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UndisclosedUndisclosed2 - 9Falls Church, VA
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SHARPENTITY, LLC is a cloud consulting & SI company. Located in Falls Church, Virginia, their team specializes in cloud consulting & SI and IT managed services.
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UndisclosedUndisclosed2 - 9McLean, VA
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Maven Group LLC, a Business Consulting company, is located in McLean, Virginia. The team focuses on Business Consulting and Cybersecurity.
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UndisclosedUndisclosed2 - 9Lanham, MD
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Muse Technologies, Inc. Is a Lanham, Maryland-based Business Consulting company. The team offers Business Consulting and IT managed services.
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$1,000+$100 - $149 / hr2 - 9Leesburg, VA
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Sentry Consulting Group is an IT managed services company. They are located in Leesburg, Virginia and Prince Frederick, Maryland. Their team provides IT managed services and cloud consulting & SI.
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List of the Top 15 Washington DC IT MSPs
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$5,000+$150 - $199 / hr250 - 999Cranbury, NJ
Ability to deliver
39.8/40.020/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
75% IT Managed Services25% Other -
UndisclosedUndisclosed250 - 999New York, NY
Ability to deliver
38.1/40.018.8/20 Reviews9.5/10 Clients & Experience9.7/10 Market PresenceService focus
50% IT Managed Services50% Other -
$5,000+$100 - $149 / hr50 - 249Washington, DC
Ability to deliver
35.9/40.016.6/20 Reviews10/10 Clients & Experience9.3/10 Market PresenceService focus
70% IT Managed Services30% Other -
$10,000+$100 - $149 / hr10 - 49Washington, DC
Ability to deliver
34.6/40.016.6/20 Reviews9.3/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Managed Services60% Other -
UndisclosedUndisclosed250 - 999Washington, DC
Ability to deliver
30.5/40.016.2/20 Reviews5.7/10 Clients & Experience8.6/10 Market PresenceService focus
80% IT Managed Services20% Other -
$5,000+Undisclosed1,000 - 9,999St. Louis, MO
Ability to deliver
29.5/40.018.4/20 Reviews2.4/10 Clients & Experience8.7/10 Market PresenceService focus
40% IT Managed Services60% Other -
$10,000+$150 - $199 / hr250 - 999Washington, DC
Ability to deliver
28.2/40.016.2/20 Reviews3.1/10 Clients & Experience8.9/10 Market PresenceService focus
50% IT Managed Services50% Other -
$1,000+$150 - $199 / hr10 - 49Washington, DC
Ability to deliver
27.9/40.016.6/20 Reviews1.9/10 Clients & Experience9.4/10 Market PresenceService focus
70% IT Managed Services30% Other -
$1,000+$200 - $300 / hr250 - 999Alexandria, VA
Ability to deliver
27.7/40.016/20 Reviews5.8/10 Clients & Experience6/10 Market PresenceService focus
60% IT Managed Services40% Other -
$10,000+Undisclosed50 - 249Oxon Hill, MD
Ability to deliver
35.4/40.017/20 Reviews9.9/10 Clients & Experience8.5/10 Market PresenceService focus
10% IT Managed Services90% Other -
$10,000+$25 - $49 / hr250 - 999Washington, DC
Ability to deliver
34.3/40.017.4/20 Reviews10/10 Clients & Experience6.9/10 Market PresenceService focus
10% IT Managed Services90% Other -
$5,000+$100 - $149 / hr10 - 49Washington, DC
Ability to deliver
26.4/40.016.2/20 Reviews2.8/10 Clients & Experience7.4/10 Market PresenceService focus
50% IT Managed Services50% Other -
$5,000+$100 - $149 / hr2 - 9Arlington, VA
Ability to deliver
31/40.015.8/20 Reviews8.6/10 Clients & Experience6.5/10 Market PresenceService focus
15% IT Managed Services85% Other -
UndisclosedUndisclosed1,000 - 9,999Rockville, MD
Ability to deliver
26/40.020/20 Reviews1.4/10 Clients & Experience4.6/10 Market PresenceService focus
15% IT Managed Services85% Other -
$10,000+$150 - $199 / hr50 - 249Arlington, VA
Ability to deliver
26.8/40.016.2/20 Reviews4.9/10 Clients & Experience5.7/10 Market PresenceService focus
20% IT Managed Services80% Other -
$10,000+$100 - $149 / hr50 - 249McLean, VA
Ability to deliver
27.6/40.016.4/20 Reviews5.5/10 Clients & Experience5.7/10 Market PresenceService focus
10% IT Managed Services90% Other -
$1,000+$150 - $199 / hr10 - 49Fairfax, VA
Ability to deliver
21/40.015.2/20 Reviews0.6/10 Clients & Experience5.2/10 Market PresenceService focus
50% IT Managed Services50% Other -
$25,000+Undisclosed10 - 49Washington, DC
Ability to deliver
25.3/40.015.6/20 Reviews2.7/10 Clients & Experience7/10 Market PresenceService focus
20% IT Managed Services80% Other -
$1,000+$150 - $199 / hr10 - 49Washington, DC
Ability to deliver
20.4/40.016.4/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% IT Managed Services80% Other -
$1,000+$150 - $199 / hr10 - 49Falls Church, VA
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
60% IT Managed Services40% Other -
$5,000+$150 - $199 / hr10 - 49Washington, DC
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
60% IT Managed Services40% Other -
$1,000+$25 - $49 / hr250 - 999Alexandria, VA
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
60% IT Managed Services40% Other -
UndisclosedUndisclosed2 - 9Washington, DC
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
80% IT Managed Services20% Other -
$1,000+$100 - $149 / hr50 - 249Forest Heights, MD
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
50% IT Managed Services50% Other -
$5,000+Undisclosed2 - 9Alexandria, VA
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
100% IT Managed Services -
$50,000+Undisclosed250 - 999Washington, DC
Ability to deliver
8.3/40.00/20 Reviews0/10 Clients & Experience8.3/10 Market PresenceService focus
20% IT Managed Services80% Other -
$1,000+Undisclosed50 - 249Reston, VA
Ability to deliver
26/40.016.2/20 Reviews2.1/10 Clients & Experience7.7/10 Market PresenceService focus
40% IT Managed Services60% Other -
$5,000+$150 - $199 / hr10 - 49Bethesda, MD
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
50% IT Managed Services50% Other -
$1,000+$150 - $199 / hr10 - 49Alexandria, VA
Ability to deliver
9.9/40.00/20 Reviews1.8/10 Clients & Experience8.1/10 Market PresenceService focus
25% IT Managed Services75% Other -
$10,000+$50 - $99 / hr50 - 249Reston, VA
Ability to deliver
31.8/40.017/20 Reviews8.7/10 Clients & Experience6.1/10 Market PresenceService focus
10% IT Managed Services90% Other
Washington DC IT Managed Services FAQs
Local MSPs understand the region’s unique blend of government regulations, stringent data-handling mandates, and fast-paced lobbying cycles. A Washington DC-based partner can:
- Navigate federal compliance frameworks such as FISMA and FedRAMP faster than a distant provider.
- Offer on-site support within hours across the DMV (DC, Maryland, Virginia) metro—crucial for hardware emergencies.
- Leverage relationships with area data centers in Ashburn’s “Data Center Alley” for low-latency hosting and backup.
- Align service hours with federal and contractor schedules, reducing downtime during critical legislative periods.
Pricing varies thanks to several key factors such as project scope, level of customization, and number of devices. Most MSPs based in Washington DC bill:
- $150 – $225 per user, per month for all-inclusive support (monitoring, help desk, patching, cybersecurity).
- $125 – $175 per device, per month for server or network management.
- Project-based migrations (e.g., Microsoft 365, AWS) often range from $10,000 – $50,000 depending on data complexity and compliance needs.
Proximity to high-security facilities and higher labor costs mean DC rates trend 10–15% above the national average, yet many firms offset this with government contracting expertise and faster response times.
While MSPs here tackle diverse sectors, the following dominate their portfolios:
- Federal and state government contractors
- Non-profits and NGOs headquartered near Capitol Hill
- Legal and lobbying firms requiring strict confidentiality
- Financial-services outfits regulated by FINRA and SEC
- Healthcare associations and telehealth startups adhering to HIPAA
Specialized practices also support think tanks, higher-ed institutions like Georgetown University, and cybersecurity boutiques clustered in Crystal City.
- Verify active clearances or compliance certifications (CMMC, ISO 27001).
- Request local case studies—successful 24/7 support for a K Street law firm, for example.
- Compare SLAs—look for sub-15-minute response times and on-site visits within four hours.
- Assess toolsets (RMM, SIEM, ticketing) to ensure smooth integration with your current stack.
- Read Clutch reviews for candid feedback on communication, transparency, and measurable results.
It’s easy to feel overwhelmed by the options when navigating the market. Clutch prepared vetted directories and data-driven resources to help you make an informed decision.
- Vague familiarity with FedRAMP or CMMC despite advertising “government expertise.”
- No local engineers—outsourcing Level-1 support offshore can delay urgent fixes.
- SLAs with limited after-hours coverage (Congress rarely keeps 9-to-5).
- One-size-fits-all pricing that ignores your agency’s compliance or scalability needs.
- Reluctance to provide references from DC-area clients citing security concerns—experienced MSPs know how to share sanitized success stories without breaching NDAs.
Finding a trustworthy, capable, and proven partner is essential to ensuring a smooth partnership. Make sure to spot and avoid these warning signs right away.