As a leading provider in managed AI and IT services for small and midsize businesses (SMBs), we make AI and IT driving forces for your organization—from exceptional day-to-day support to innovation that fuels real growth. Integris goes beyond traditional IT management by delivering strategic roadmaps that optimize operations, strengthen security and compliance, and enable real-world AI adoption that drives measurable business impact. Our goal is to transform each organization into a smarter, more efficient digital powerhouse.
From shadow AI to secure AI
Most organizations are already using AI but without governance, that creates serious data and intellectual property risk.
Integris delivers managed AI services through Managed AI Workspace, giving teams secure access to leading AI tools—including ChatGPT and Claude—without shadow AI, data exposure, or compliance gaps.
Deployed and managed by the same experts who oversee your IT, security, and compliance, our secure AI environment provides:
Governed access to multiple leading AI models
Role-based controls and usage visibility
A built-in AI acceptable use policy
Expert office hours to accelerate adoption
Our full suite of services:
Managed AI Services — secure AI adoption, governance, and operationalized workflows
Managed Cybersecurity — threat detection, risk, and incident response
Managed IT Services — proactive support, monitoring, and helpdesk
Integris offers competitive pricing for managed IT services, with annual costs ranging from $2,000 to over $1 million, depending on client size and service complexity. Clients appreciate their value for cost, highlighting responsiveness and quality support, while some mention room for improvement in communication and ticket resolution times.
Integris is noted for implementing effective cybersecurity measures that protect client data and ensure compliance with industry standards. Their proactive approach to security has been crucial for clients in sensitive sectors like finance and healthcare.
Focus on Client-Specific IT Needs
Integris is recognized for focusing on client-specific IT needs, providing customized solutions and strategic advice that align with clients' business goals. This personalized approach has been instrumental in fostering long-term partnerships.
Expertise in Managed IT Services
Clients commend Integris for their expertise in managed IT services, including server management, cybersecurity, and network infrastructure. Their knowledge and ability to provide tailored solutions have been beneficial for various industries, including nonprofits and financial services.
Seamless Transition to Remote Work
Integris has played a crucial role in enabling seamless transitions to remote work for clients, especially during the COVID-19 pandemic. Their support in setting up remote access and ensuring system functionality has been highly praised.
Room for Improvement in Response Times
Some clients have noted that while Integris is generally responsive, there is room for improvement in response times for certain issues. Ensuring quicker acknowledgment and resolution of tickets could enhance their service.
Comprehensive IT Solutions for Diverse Needs
Integris provides comprehensive IT solutions that cater to diverse client needs, from cloud migrations and security updates to hardware installations and IT consulting. Their ability to handle various IT challenges is highly valued by clients.
Managed IT & Cybersecurity Services for BioTech Tools Co
Featured Review
CybersecurityIT Managed Services
Confidential
May 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"The breadth and depth of the quality of their people are impressive."
May 4, 2026
Former CFO, MaxCyte
Ron Holtz
Verified
Other industries
Rockville, Maryland
Phone Interview
Verified
Integris provides managed IT and cybersecurity services for a biotechnology tools company. The team's work includes user support, security testing, and managing the client's IT infrastructure.
The client is pleased with the engagement, noting that Integris is highly responsive and proactive. The client also commends the team's quality, which is both skilled and easy to work with. The client also praises the team's ability to meet expectations and fix issues quickly.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the former CFO of MaxCyte, a biotechnology tools company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Integris?
We were a small company and thought it would make more sense to outsource our IT services and cybersecurity rather than try to build that in-house. We didn’t have the scale to do that.
SOLUTION
What was the scope of their involvement?
Integris provides the company with managed IT services and cybersecurity. For the last six years, they’ve had someone on-site 1–2 days a week, but everything else is primarily done off-site. They provide us with a broad set of services, including user support, cybersecurity, IT infrastructure, and security testing. They provide end-to-end IT services that an operating business might need.
Moreover, they’ve selected, acquired, and managed hosting services for us. All our backup systems are run on outsourced services that they’ve selected.
What is the team composition?
We've worked with around a dozen different people. Jim is the most senior person I have worked with. I also had a main point of contact.
How did you come to work with Integris?
I don't recall how we found them, though my best guess is that we found them through a recommendation.
What is the status of this engagement?
We started working with them around 2016, and the relationship is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’ve worked with them for a long time, and the feedback I get from my users is that they’re generally very responsive. If there’s a problem where they don’t feel responsive, a quick phone call fixes it.
Cybersecurity is extremely important in my industry, and I always feel we’re getting appropriate, state-of-the-art attention to the infrastructure we’ve built to manage cybersecurity. We're a small company, so I can’t afford to lock down everything perfectly. At the same time, risk is very important to me, and Integris has been able to balance that for us in a way that suits our needs and allows me to sleep at night knowing our cybersecurity is well taken care of.
Moreover, the breadth and depth of the quality of their people are impressive. In 30 years, most of the organizations I’ve worked with have had someone who’s really high-quality. Still, Integris is very good at hiring — everyone on their team is great to work with and knows what they’re doing. It’s unusual to find a team where everyone is high-quality, and that’s why we’ve stuck with them for such a long time.
How did Integris perform from a project management standpoint?
They’re very proactive about setting and meeting expectations. They’re not 100% perfect all the time, but whenever anything goes off track, we can talk about it openly, and they fix it quickly and responsibly. We use Jira and GitHub.
We communicate via Zoom, phone, text, email, and in-person meetings.
What did you find most impressive about them?
The consistent high-quality of their team members is impressive. Jim, Tim, and our other point of contact are great people who know what they’re doing. Everyone is great to work with, without exception.
Are there any areas they could improve?
No, nothing comes to mind. I was the CFO, so I managed many different things, but I didn't worry about IT because they knew what they were doing. When we hit a bump in the road, I just reached out to them, and they fixed it. I couldn't have asked for more than that.
Do you have any advice for potential customers?
Get to know the breadth of their team. I know the people from top to bottom, and it’s always good to have a relationship with everyone. When a problem arises, I have a wide range of options for whom to talk to.
Moreover, be clear about your expectations, budget, and timing. They’ll step up to what you’re looking for and tell you what it’ll take to get there, but you have to be clear about what your needs are. IT services aren’t my expertise, so it’s not always easy to understand what my needs are. Still, understanding that and being clear with them is what’ll get you what you want.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services for Organizational Consulting Firm
CybersecurityIT Managed Services
Threat/Attack Simulations
+1
$10,000 to $49,999
Jan. 2022 - Ongoing
4.0
Quality
4.0
Schedule
4.0
Cost
3.5
Willing to Refer
4.0
"We're impressed with Integris' flexibility and quick response to support tickets."
Aug 6, 2025
Director of Philanthropy & Operations, Consulting Firm
Anonymous
Verified
Other industries
Washington, District of Columbia
51-200 Employees
Phone Interview
Verified
Integris provides managed IT services for a consulting firm. The team helps with various tasks, including cybersecurity initiatives. They provide on-site and virtual support and work through support tickets.
The client is happy with their engagement with Integris. The team provides great IT support and is super knowledgeable. Integris is quick to respond to the client's tickets, delivers work on time, and stays within budget. The team communicates via email.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I'm the director of operations and philanthropy at an organizational consulting firm.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Integris?
We needed help maintaining our IT systems. We wanted to work with an accessible vendor who could address our concerns. We also wanted a team that could support our capabilities and provide open communication.
SOLUTION
What was the scope of their involvement?
Integris helps us with various tasks within our IT system. The team provides on-site and virtual support. We work with different team members through support tickets. Integris helps us with security training and other cybersecurity initiatives.
What is the team composition?
We work with 3–4 different team members through support tickets.
How did you come to work with Integris?
Integris was already a vendor when I started working at my organization.
How much have you invested with them?
We spend $10,000–$15,000 per year.
What is the status of this engagement?
We started working with Integris in January 2022, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Integris' IT support is great, and their work meets our expectations.
How did Integris perform from a project management standpoint?
Integris meets deadlines and stays on budget. We manage tickets through email.
What did you find most impressive about them?
We're impressed with Integris' flexibility and quick response to support tickets. The team is super knowledgeable.
Are there any areas they could improve?
Integris could always be faster with ticket response times.
Do you have any advice for potential customers?
When looking for an IT vendor, know what you're looking for. Ensure that Integris meets your needs. First, have an internal assessment of your organization to see what Integris can offer.
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
4.0
NPS
Managed IT Services for Theatrical Company
CybersecurityIT Managed Services
$50,000 to $199,999
July 2020 - Ongoing
3.5
Quality
3.5
Schedule
4.0
Cost
4.0
Willing to Refer
4.0
“They have done as directed, and there haven't been any unexpected surprises.”
Aug 5, 2025
Director of Operations, Theatrical Company
Anonymous
Verified
Arts, entertainment & music
Columbia, Maryland
501-1,000 Employees
Phone Interview
Verified
Integris provides managed IT services for a theatrical company. They manage the client's IT operations, including hardware, software, and security. The team provides 24/7 remote support and on-site support.
The client has seen a significant reduction in their dependence on one person's expertise since working with Integris. The team has been communicative throughout the collaboration. The client also praises Integris' ability to provide backup support during emergencies on nights and weekends.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the director of operations for a theatrical company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Integris?
Integris was hired to manage our company's day-to-day IT operations. With over 500 employees, we needed Integris to manage our hardware, software, security, and 24/7 support.
SOLUTION
What was the scope of their involvement?
Integris has purchased a lot of hardware and software for our company. The services they provide are primarily remote, but they will come on-site upon request.
What is the team composition?
Tim is our main point of contact. He handles big-picture roadmap projects. For support, we utilize a support line, and anybody on staff supports us.
How did you come to work with Integris?
During COVID-19, we had to let go of our in-house IT specialist. He moved to Integris, and we followed him.
How much have you invested with them?
We’ve spent between $50,000–$199,000.
What is the status of this engagement?
The engagement started in July 2020, and it’s ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Since we hired Integris, we've significantly reduced our dependence on one person's expertise. Moreover, moving to a service has been more cost-efficient than having an in-house IT department. We've saved about 20% over having an in-house team.
How did Integris perform from a project management standpoint?
The project management team is very communicative. They have done as directed, and there haven't been any unexpected surprises.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
Tim is fantastic. He was in-house prior, so he understands our business and its needs. He understands the specific idiosyncrasies of what we deal with daily.
What did you find most impressive about them?
Integris' biggest strength is having backup and someone in case of emergencies on nights and weekends. Being in the theater business, all of our business happens on nights and weekends.
Are there any areas they could improve?
Integris' urgent support has become much more difficult these days. We used to be able to call the line and get somebody on the phone quickly, but that's no longer the case. We can be on hold for a very long time, such as around 20 minutes.
Do you have any advice for potential customers?
Have a strong relationship with your main point of contact. Someone needs to own your business's specific needs. Support is seen by anybody who works there, and things can sometimes get lost in the shuffle. It’s really important that your main point of contact understands the ins and outs of your business so they can properly explain it to the rest of the support team.
RATINGS
3.5
Quality
3.5
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.0
NPS
Cybersecurity, Cloud & Managed IT Services for Factoring Co
Integris provides cybersecurity, cloud, and managed IT services for a factoring company. The team is responsible for managing the client’s software, hardware, and servers and offering cybersecurity training.
Integris' services have exceeded the client's expectations. The team delivers on time, responds to needs, and communicates smoothly through emails, phone calls, and Zoom meetings. Their excellent cybersecurity support has impressed the client, resulting in a positive engagement.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I'm a department manager at Power Funding LTD.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Integris?
We needed help with managed IT services, cybersecurity, and cloud services.
SOLUTION
What was the scope of their involvement?
Integris provides remote managed IT, cybersecurity, and cloud services. The team helps manage our software, hardware, and servers in different locations and solves IT-related help tickets. They upgrade our computers and replace old ones. For cybersecurity, they handle penetration testing and security training. The team also ensures we're not clicking on phishing links and runs tests.
What is the team composition?
We work with two main representatives, Paul and Deborah. They have tech teams, but they're transitioning to assign specific team members to companies. At the moment, we don't have specific IT people. Whoever is available contacts us to help us with our problems.
How did you come to work with Integris?
We've been working with them for several years, even before they rebranded to Integris.
How much have you invested with them?
We spend around $2,000 per month.
What is the status of this engagement?
We've been working together since June 2010, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Integris' team is great, and we don't have any issues with them. The team goes above and beyond our expectations.
How did Integris perform from a project management standpoint?
Integris delivers work on time and communicates well. We send emails to request help and issue tickets. They also communicate via phone calls and Zoom.
What did you find most impressive about them?
Integris' biggest strength is helping our security and ensuring we have the latest security updates. The team ensures our cybersecurity is top-notch and that nobody can get into our company's back doors. Integris manages our system and provides excellent support.
Are there any areas they could improve?
The team is working on having a designated group of technicians for our company. That's something we'd like to have.
Do you have any advice for potential customers?
Contact Deborah and Paul and let them know what your company does and what you need. Integris will take care of your company's needs.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services for Environmental Education Organization
IT Managed Services
Other IT managed services
$200,000 to $999,999
Aug. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"We love them, and we're going to continue working with them."
Jul 29, 2025
Deputy Director, Irvine Nature Center
Courtney Sagal
Verified
Other industries
United States
11-50 Employees
Phone Interview
Verified
Integris provides managed IT services for an environmental education organization. The team has implemented a cloud-based server management system, upgraded OSes, and examined the client's IT security.
Integris' efforts have improved the client's system security. The team is reliable, delivers on time, stays on budget, provides weekly updates, and communicates via email, Zoom, and Microsoft Teams. Their commitment and responsiveness have impressed the client, resulting in a positive engagement.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the deputy director at Irvine Nature Center, a nonprofit environmental education organization.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Integris?
We had a part-time IT manager on-site, but it was becoming too much work for that individual.
SOLUTION
What was the scope of their involvement?
Integris handles all of our server management and anything IT-related. We've transitioned to a cloud-based server management system, and they've started doing a lot more in-depth reporting than we were doing before. They provide mostly off-site services, but a tech comes on-site once a week to help with issues. Integris has also upgraded 40 laptops and PCs to Windows 11. They constantly examine our IT security and ensure we're making the best upgrades and appropriately managing the software.
What is the team composition?
We're primarily in contact with Jake, and we're also in touch with his boss, Jeff.
How did you come to work with Integris?
A member of our board of trustees had previously worked with Integris and recommended them. We contacted them and found that they were a reliable partner.
How much have you invested with them?
We've spent over $250,000.
What is the status of this engagement?
We've been working together since August 2022, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our systems are a lot more secure now that we're working with Integris. We love them, and we're going to continue working with them.
How did Integris perform from a project management standpoint?
They're on time and stay on budget. They send a schedule and updates every week. They're constantly in touch with us to make sure we don't have any questions and that the project is going well. We communicate via email and have check-in Zoom and Microsoft Teams meetings every other week.
What did you find most impressive about them?
We're impressed with their timeliness. We're a small organization, and we don't have any IT support on-site. If somebody has a problem, we reach out to Integris. We can't remember a single time when it's been more than 2 or 3 hours after putting in a ticket that they've reached back out to us. They're on top of things and get things resolved quickly.
We also appreciate their commitment to ensuring they're doing a good job and providing excellent service. They hear us and make changes right away. They're very responsive.
Are there any areas they could improve?
No, they're really great.
Do you have any advice for potential customers?
Be honest from the beginning about what the project looks like and what you want the partnership to look like. Lay the groundwork and be honest about your needs.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Cybersecurity & IT Services for Financial Services Company
CybersecurityIT Managed Services
Breach Detection & Incident Response
+8
$10,000 to $49,999
June 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"You'll be happy after choosing Integris."
Jul 23, 2025
VP, IT Manager & Security Officer, Financial Services Co
Zach Boykin
Verified
Financial services
Cameron, Texas
51-200 Employees
Phone Interview
Verified
Integris provides IT-managed services for a financial services company. The team handles the client's IT needs, on-site and remotely, including cybersecurity, vendor management, and network security.
Thanks to Integris's work, the client has seen decreased downtime and increased response times. The team responds immediately to the client's calls and tickets, addresses them, delivers timely items within budget, and communicates well. Integris's dedicated team is familiar with the client's system.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the IT manager, VP, and security officer at a financial services company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Integris?
We wanted to decrease downtime and have a better response from a managed service partner. We switched from a different partner to Integris.
SOLUTION
What was the scope of their involvement?
Integris provides IT managed services, cybersecurity, vendor management, and network security. The team is responsible for handling anything in the IT world for us.
Initially, Integris provided a monthly agreement and gave us three different options for their cost. We've chosen between the three options, and the team has told us exactly what each one contains and covers. We've met with two representatives who have come to our office, talked about the project, and gone back and forth with several questions to ensure they cover everything we look for. Later, we signed the agreement.
Integris has purchased a backup device for us that switches our backups from one company to another since they use a different vendor. That has been the only hardware we've needed to purchase. Integris provides services on-site and remotely.
What is the team composition?
We work with four people from Integris, including Joshua, our strategic account adviser; a senior systems engineer; and Lucas, our client success manager.
How did you come to work with Integris?
We found Integris through a referral. We chose them because of their cost and what they could provide at that cost.
How much have you invested with them?
We spend roughly $27,000 a month.
What is the status of this engagement?
We started working with them in June 2024, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We have less downtime, and Integris's response times are faster than those of our previously managed service provider. When we make a phone call, we have somebody immediately address our needs. Instead of waiting a day or two to get a response, we can make a single phone call and have an immediate response. Integris' work has met our expectations.
How did Integris perform from a project management standpoint?
Integris delivers work on time and within budget and communicates well with us. We use Microsoft Teams for video meetings. Integris has a ticket management system that allows us to create tickets. We can also send an email or make a phone call to create a ticket.
What did you find most impressive about them?
Integris's biggest strength is that we have a dedicated person to our account who can call on any day of the week and is familiar with our system.
Are there any areas they could improve?
There's nothing Integris can improve on.
Do you have any advice for potential customers?
You'll be happy after choosing Integris.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services & Cybersecurity for Retail Company
CybersecurityERP Consulting and SIIT Managed Services
Managed Software Application & Solutions
+5
$50,000 to $199,999
June 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Integris’ customer service is great."
Jul 17, 2025
President, The Keystone Group, Inc.
Brent Jones
Verified
Retail
Westminster, Colorado
11-50 Employees
Phone Interview
Verified
Integris provides cybersecurity and managed IT services for a retail company. The team works on cybersecurity compliance and manages the client's IT needs. Integris has helped the client set up an ERP system.
Integris' work exceeds expectations, and the client rarely encounters IT issues. The team is friendly and great to work with. Integris is punctual and delivers work within budget. The team communicates through their ticketing system, phone calls, and email.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the president of Keystone Group.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Integris?
We needed IT managed services.
SOLUTION
What was the scope of their involvement?
Integris provides remote and on-site IT managed services and cybersecurity. The team ensures that we comply with and have the proper security measures. Integris has also helped us set up an ERP system. They referred us to a company specializing in ERP, but Integris has been highly involved in that process. The team has also purchased hardware and software for us.
What is the team composition?
We don’t have a dedicated person, but we work with the same 2–3 people. We work with whoever is available sooner.
How did you come to work with Integris?
We found Integris through a referral.
How much have you invested with them?
We spend about $55,000 a year.
What is the status of this engagement?
We started working with Integris in June 2023, but we had previously worked with them under a different company name.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We rarely have to contact Integris because the setup is so good. The quality of their work has exceeded our expectations, and it's exceedingly rare that we have any IT issues.
How did Integris perform from a project management standpoint?
Integris is always prompt and punctual. They deliver on time and within budget. We communicate using their ticket management system, phone calls, and email.
What did you find most impressive about them?
Integris’ customer service is great. They’re friendly and great people to work with.
Are there any areas they could improve?
We have no complaints.
Do you have any advice for potential customers?
I recommend working with them because they're trustworthy and honest.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Managed Services & Cybersecurity for Dental Office
Integris provides managed IT services for a dental clinic. The team manages the client's hardware and software and handles cybersecurity and penetration testing. The team also provides hosting and maintenance.
The client is satisfied with Integris' services. Moreover, the team performs well, resolves issues quickly, keeps in contact with the client, and informs them about the project's progress. Ultimately, the client has been impressed with the service provider's capabilities and scope of work.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the office manager of a dental clinic, Dental Associates Of Marquette.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Integris?
We needed help with our IT infrastructure. Basically, someone to manage all our computers.
SOLUTION
What was the scope of their involvement?
Integris provides IT services for our company. The team manages our hardware and software, including the computers and programs we use in the office. Integris also handles cybersecurity, penetration testing, hosting, and maintenance. The team provides both on-site and remote services.
What is the team composition?
We work with a team called Team Falcon, which consists of 4–5 members. One of them comes more often than others, but whoever is available helps us with our needs.
How did you come to work with Integris?
Integris was already hired when I started working in my position. I believe the team evolved from a previous company.
What is the status of this engagement?
We started working with Integris in 2025, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Integris does an excellent job. Occasionally, we have issues, but the team quickly resolves them. Overall, Integris meets our expectations in terms of performance and service quality. Since our office has grown, the team has grown alongside us. It all has worked out.
How did Integris perform from a project management standpoint?
Integris keeps in contact with us and lets us know what they’re doing. If they need our advice or direction, they ask for it. The team also informs us when a task is completed. We mainly communicate via email and phone calls.
What did you find most impressive about them?
We’re impressed with the scope of what Integris can handle and fix for us.
Are there any areas they could improve?
Sometimes, Integris takes a little longer to respond to our emails or voicemails and let us know they’ve received them. The team typically handles things in a timely fashion, but it would be better if they acknowledged our requests more quickly.
Do you have any advice for potential customers?
Have Integris understand how your business works. It’s important for the team to know if you can’t have your systems down or if your computers are not working properly. Integris must understand how your business runs, which will be the most important factor in your collaboration.
"Their attention to detail is great, and they ensure we’re satisfied."
Nov 22, 2024
Director of IT, Mid Kansas Pediatric Associates
Kelley Smith
Verified
Other industries
Wichita, Kansas
11-50 Employees
Phone Interview
Verified
Integris provides managed IT services for a pediatric group. They’ve replaced the client's servers and now help with their networking, printing, and application and software needs.
Integris’ services have been excellent and meet the client's expectations. Their timeliness is remarkable; when the client submits a ticket, it’s usually completed within the same or the next day. They utilize a project manager for every project and communicate effectively via Zoom and email.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the director of IT at Mid Kansas Pediatric Associates, a private pediatric group in Kansas. I have a nursing background and handle all of our clinical software.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Integris?
We were looking for a new IT service provider to help us quote and implement new servers. We wanted a local provider who could be quick on-site and reliable to address any downtime and our day-to-day needs.
SOLUTION
What was the scope of their involvement?
Integris has replaced the servers we needed then and taken over as our managed service provider. They help us with networking, printing, and application and software needs.
What is the team composition?
We work with 4–6 teammates from Integris, including Doug and Stephen.
How did you come to work with Integris?
Our electronic medical records vendor referred us to them. We had been looking at several companies, and Integris’ pricing was accommodating and reasonable. They came in with the best bid, especially for the servers we needed to replace, so we hired them.
How much have you invested with them?
We’ve spent between $100,000–$250,000.
What is the status of this engagement?
We started working with them in June 2019, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We don’t have any issues with their work. Their timeliness is excellent; when we submit a ticket, it’s usually completed within the same or the next day.
How did Integris perform from a project management standpoint?
Integris ensures that they utilize a project manager for every project, which is helpful for keeping everyone aware of the steps we’re taking. They also hold weekly or biweekly meetings with everyone on the team. We communicate via Zoom and email.
What did you find most impressive about them?
Their attention to detail is great, and they ensure we’re satisfied. If there’s an issue, they follow up to ensure it’s not recurring and has been fully resolved. We also like their team approach; we’re always getting the same people, so we’re used to the technicians and engineers.
Are there any areas they could improve?
The quote process could be a little faster.
Do you have any advice for potential customers?
Work with Integris as your vCIO so they know your environment, needs, and future needs. The better they know you, the better they can work with you.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services for Behavioral Healthcare Provider
IT Managed Services
$200,000 to $999,999
Mar. 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
“The way they work together and coordinate efforts is impressive.”
Oct 25, 2024
VP of Information Systems, Community Health Resources
Michelle Ruby
Verified
Other industries
Windsor, Connecticut
501-1,000 Employees
Phone Interview
Verified
Integris (formerly TechMD) provides IT infrastructure support for a behavioral healthcare provider. The team monitors and manages the client’s systems and purchases and supports their firewalls, switches, routers, and servers.
Integris' (formerly TechMD) support has improved the client’s security posture and helped them meet HIPAA standards. The team is well-organized and communicates well within a ticketing system and emails. They meet deadlines and deliver within expectations. They have a good system in place and offer 24-hour support.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the VP of information systems at Community Health Resources. We’re a behavioral healthcare provider in Connecticut. We have over 30 locations and almost 900 employees. We provide behavioral health services to children and adults, including foster care, methadone treatments, and partnerships with the department of corrections.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with TechMD?
We were trying to fortify our existing IT department by adding an advanced skill set for infrastructure support.
SOLUTION
What was the scope of their involvement?
TechMD supports our infrastructure. They purchase and support our firewalls, switching equipment, WiFi endpoints, virtual servers, and servers. They also support our switches and routers and monitor our systems.
TechMD provides off-site support but will come out to install equipment when we need their assistance. They build servers for us and manage our support contracts and license subscriptions.
What is the team composition?
We have a sales representative, a designated support person, and a virtual CIO.
How did you come to work with TechMD?
I had been a customer of the company that TechMD took over, so it was an easy transition. I chose to keep working with them because I could count on the support I had been provided, and the expectations continued to be met.
How much have you invested with them?
We’ve spent around $500,000.
What is the status of this engagement?
We started working together in March 2016, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our security posture has improved immensely since working with TechMD. We stay on top of our end-of-life equipment and meet all HIPAA standards and guidelines with the support of TechMD.
How did TechMD perform from a project management standpoint?
Their project management is excellent. They plan and communicate well and deliver on time and within expectations. We use their ticketing system and email for communication.
What did you find most impressive about them?
The way they work together and coordinate efforts is impressive. We meet regularly with our sales representative, designated support person, and virtual CIO. TechMD has a good system in place where my communication with those folks trickles through the organization to purchasing. We have 24-hour support, and they communicate well within their own organization.
Are there any areas they could improve?
They’re working on improving the tools they provide to their customers, which is a move in the right direction.
Do you have any advice for potential customers?
Determine exactly what type of services you expect. There’s so much within IT, such as workstations, help desk and infrastructure support, and budget management. Have a clear idea of the gaps within your organization that you’re trying to fill with TechMD’s support.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-10 of
93 Reviews
Our Story
Integris is a national leader in Managed IT and Managed AI services, helping SMBs modernize, secure, and scale their digital environments. We go beyond traditional IT to drive digital maturity through cybersecurity, cloud, compliance, and AI-powered solutions. Backed by proven client results, a national footprint, and CMMC Level 2 readiness, we deliver enterprise-grade outcomes with a responsive, people-first approach.
What Sets Us Apart
Governed AI Adoption & Security
Integris’s Managed AI Workspace stops "Shadow AI" with a secure interface similar to ChatGPT and Claude. Your data stays private—never used for public training. Includes expert "AI Office Hours" and a pre-built Use Policy to ensure your team adopts AI safely and strategically.
Proactive, Assessment-Led IT Strategy
Integris avoids reactive "break/fix" IT for a proactive, assessment-led model. By spotting systemic risks early, they build a strategic roadmap that aligns tech with growth. This fixes root causes, not symptoms—turning IT into a strategic investment rather than a recurring emergency expense.
Enterprise Cybersecurity & GRC at National Scale
Integris brings enterprise-level IT and cybersecurity to SMBs using national scale. Get local support backed by a 24/7 SOC and SOC 2 Type II certification. Access vCISO leadership and elite risk management at an SMB price—personalized service meets enterprise-grade security.
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