Expand Your Team & Resources with Managed Services
Whether you’re looking to migrate to the cloud, need a reliable security solution, or ongoing help desk support, Red River Managed Services has you covered. We become an extension of your team, either handling every day maintence to ease the burden on your staff, or helping you manage big projects you don’t have the manpower or expertise to take on yourself.
With our support and technical expertise, we can provide assistance for both simple and advanced technology issues. Red River has a comprehensive suite of services available to meet all your communications, security and IT infrastructure needs. We deliver the expertise, availability and tools while lowering your IT support costs.
HOW MANAGED IT CAN HELP YOUR BUSINESS SUCCEED
1. SPECIALIZATION
Bringing on a full-time employee for expertise in one particular piece of software or infrastructure isn’t practical, but our team can support a range of needs throughout your environment.
2. DAY-TO-DAY MAINTENANCE
Between patches, OS upgrades and hardware upgrades, planning and executing technology changes for companies of hundreds or thousands of employees is often a full-time job. Allow your team to stay strategically focused with an MSP.
3. TALENT MANAGEMENT
Leveraging a managed services partner allows you to be conservative with your hiring, bringing on new full-time employees only when you’re certain that you need them.
4. OBJECTIVE ADVISOR
An industry veteran like Red River can bring best practices across industries and technologies, with a creative mindset to craft a solution right for you.
5. TOOLS AND TELEMETRY
Data can drive your decision-making, and help determine when technology may be too particularly in the case of addressing legacy tech systems that may be outdated.
Through Red River’s Digital Transformation Journey, organizations can streamline their operations, improve security and compliance, and ultimately build upon and future-proof their infrastructure.
Cloud Migration for Farmland Conservation Organization
Other IT Consulting and SI
$50,000 to $199,999
Oct. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“The team is very diligent and consistently holds us to our own deadlines.”
Jul 16, 2019
CFO, American Farmland Trust
Ashley Bovino
Verified
Other industries
Washington, District of Columbia
51-200 Employees
Phone Interview
Verified
Following a thorough discovery phase, CWPS delivered cloud migration and integration services. Their team is currently working on ways to further integrate the cloud into their client’s practices.
The cloud migration resulted in increased office efficiency and a higher level of comfort with file sharing. CWPS’s responsiveness, availability, and commitment to their craft turned the original partnership into a relationship set to last into the future.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CFO and the VP of administration at American Farmland Trust. In my role, I oversee finance, administration, IT, and HR.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with CWPS?
We were looking for someone to come on as our new IT partner. Most importantly, we wanted a team that could migrate all of our operations to the cloud.
SOLUTION
What was the scope of their involvement?
First, they conducted a discovery phase. They used the information they collected to help us construct a plan that would meet our business objectives. We didn’t need a system overhaul, but we really wanted to migrate our system to the cloud.
Then, CWPS took over and made us a fully cloud-based company. Our files are now searchable and usable by staff across our eight offices. Next, we plan on moving our telephone line to the cloud as well to enable seamless communication and video conferencing.
What is the team composition?
We primarily work with a project manager, an implementation manager, and a customer success manager. The latter chats on the phone with us weekly to make sure we are making the best possible decisions. We also have a point of contact specifically for business needs. If we have a business-related question or issue, he can provide recommendations based on his knowledge of how CWPS operates.
How did you come to work with CWPS?
Our team underwent an extensive RFP process where we crafted a project scope for our needs. After that, I formed an IT search committee of nine staff members to find a partner based on our defined needs. The committee considered about eight IT companies throughout the process, and CWPS was the winner.
How much have you invested with them?
We’ve spent about $100,000 at this point.
What is the status of this engagement?
Our partnership started in October 2018, and the work is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our staff is 100% satisfied with CWPS’s work. The morale around file sharing is improving. CWPS’ training sessions have been successful in both teaching our staff members new skills and enabling them to perform their jobs at a higher level of efficiency.
How did CWPS perform from a project management standpoint?
They’re great. The team is very diligent and consistently holds us to our own deadlines.
What did you find most impressive about them?
They’re very responsive. CWPS took a genuine interest in our business and satisfaction. Even so, they are knowledgeable and aren’t willing to sacrifice best practices to appease a client.
Are there any areas they could improve?
I can’t think of anything.
Do you have any advice for potential customers?
Be honest and transparent about needs and project goals. Make sure to trust their advice and recommendations.
RATINGS
5.0
"My colleagues and I have enjoyed working with them. They’re a true partner in every sense of the word."
Quality
5.0
Service & Deliverables
"Everything they’ve done has exceeded expectations."
Schedule
5.0
On time / deadlines
"They’ve hit their deadlines on all of the deliverables and implementations."
Cost
5.0
Value / within estimates
"We’re getting more service for less money than our previous partner."
Willing to Refer
5.0
NPS
"They would benefit anyone they worked with.
Showing 1-1 of
1 Reviews
Locations (5)
14111 Park Meadow DriveChantilly, VA,
United States20151
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