Interlink Cloud Advisors, Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the president and CEO of the Dan Beard Council, a local affiliate of the Boy Scouts of America. We’re a nonprofit 501(c)(3) organization that serves 12,000 families in southwest Ohio and northern Kentucky.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Interlink Cloud Advisors, Inc.?

We’re a small organization of about 35 staff, so we’re too small to justify having an in-house IT professional. We’ve always used managed service providers (MSPs), but the one we were working with prior wasn’t meeting our expectations.

SOLUTION

What was the scope of their involvement?

Interlink Cloud Advisors, Inc. is our MSP for all our IT needs and provides many on-site and off-site services. The team serves as fractional CIOs and advises us on technology that may be useful to increase our efficiency. They provide everything from network administration and backups to 24/7 help desk needs for our team. When we purchase new hardware or software, Interlink Cloud Advisors, Inc. is the conduit to ensure it's rolled out effectively for our organization.

What is the team composition?

We have a few relationships with Interlink Cloud Advisors, Inc. We've worked with the CEO, Matt, the account manager, Rosalie, and several technicians.

How did you come to work with Interlink Cloud Advisors, Inc.?

We searched online and hired Interlink Cloud Advisors, Inc. due to their reputation.

How much have you invested with them?

We've invested between $50,000–$200,000.

What is the status of this engagement?

We've been working together since May 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've had zero network downtime. At times, we've had to utilize backups due to failures, and the team always comes through with their backup solutions. They're a good turnkey solution for us; we view them as more than just a help desk.

Another benefit for us is Interlink Cloud Advisors, Inc.'s reputation and accreditation with Microsoft. We're Microsoft users, and they've remained cutting-edge with Microsoft Copilot and other advances. Although we haven't taken advantage of that yet, it's not because they lack expertise; they have it. They're proactive in ensuring we're aware of enhancements and tools available through Microsoft to help us become a more efficient and effective organization.

How did Interlink Cloud Advisors, Inc. perform from a project management standpoint?

They meet our deadlines and stay on budget. No issue or ticket we've had to enter has passed what I would consider a reasonable amount of time for resolution. Although we primarily communicate via email, we also use phone calls, Zoom, and Google Meet and have in-person meetings.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Matt certainly sets the tone and walks the talk. He's proactive in identifying areas where his team could improve. I've been highly impressed by my hands-on, CEO-to-CEO relationship with him. It wasn't just him swooping in to help land the sale; he's been intentional about maintaining a relationship with us.

What did you find most impressive about them?

We're likely not anywhere near Interlink Cloud Advisors, Inc.'s largest client, but we're treated like we're their most important client. This goes a long way in their vested relationship with us. As a nonprofit, Interlink Cloud Advisors, Inc. has been very supportive of us and our mission.

They've become a part of our scouting supporters, which I genuinely appreciate. We're working with charitable dollars as a nonprofit, and having vendors that reinvest through time, talent, and money back to us has been very appreciated.

Interlink Cloud Advisors, Inc. has developed strong relationships with our team members. This has really helped us as clients because being able to build relationships with people like them sets them apart from a regular help desk. It illustrates that they're a true partner, showcasing how much they value and invest in people and relationships.

Interlink Cloud Advisors, Inc. is very active and supportive of many other local nonprofits. The team is also very community-minded and charitable, which says a lot about the culture they've built. Other providers have contacted us but haven't entertained them because we're very satisfied with Interlink Cloud Advisors, Inc.

Are there any areas they could improve?

Nothing they need to improve comes to mind.

Do you have any advice for potential customers?

Approach the team with plain speech. You don't need to know or name the technology you want. Just describe your pain points, and they'll come back with possible solutions you can weigh and decide.