IT Services Pricing Guide 2025

Do you know what hiring different types of IT services companies will cost you? There are tons of needs a solid IT firm or MSP can fill, so it's critical to understand factors that influence rates if you want to get an understanding for potential costs.

Key Findings: How Much Do IT Services Cost?

• Average IT Services Project Costs: As per Clutch data, most IT services projects cost anywhere from $10,000 – $49,999. 
• Hourly IT Services Rates: The average cost of hiring an IT services company on Clutch is $100–$149/hour.
• The Cost of Different IT Services:
  
  • BI and Big Data Consulting: $25–$49/hour
  • Cloud Consulting: $100–$149/hour
  • CRM Management: $25–$49/hour
  • Enterprise Content Management (ECM) Consulting: $100–$149/hour
  • Enterprise Resource Planning (ERP) Consulting: $25–$49/hour
  • IT Strategy Consulting: $100–$149/hour
  • IT Staff Augmentation: $25–$49/hour
  • Managed Service Providers (MSP): $100–$149/hour

Outsourcing IT services or MSP support has become a popular trend in recent years, with more and more companies choosing to entrust their technological needs to third-party service providers. There are several reasons why companies choose to invest in outsourced IT services, including cost savings, increased efficiency, and access to specialized expertise.

As indicated in the chart above, a typical engagement with an IT services provider on Clutch ranges from a few thousand dollars to tens of thousands. The scope of IT projects ranges dramatically and often occurs on very different timelines. These aspects and the demand for technical services will determine IT costs. 

Average Cost of IT Services

• As per data gathered through Clutch reviews, the average cost of an IT services project is $120,776.12.
• Most IT services projects reviewed on Clutch last about 21 months.
• The average monthly cost of IT services projects is $5,633.53.
  

How Much Does It Cost to Hire an IT Services Company in 2025?

Based on data gathered by Clutch, the average cost of hiring an IT services company is $100–$149/hour; but it’s worth noting that the price is impacted by different specializations and factors.

Our team at Clutch compiles pricing information from the verified first-party testimonials and ratings submitted by IT services clients. The pricing information presented aims to help potential clients make informed service provider decisions.

Even for more expensive projects, companies hire IT professionals for good reason. Experienced providers benefit their clients in the following ways:

• Cost savings: By outsourcing, companies can avoid the expenses associated with hiring, training, and managing a dedicated in-house IT team.
• Increased efficiency: Outsourcing IT makes available 24/7 support and monitoring, ensuring that issues are identified and resolved quickly, minimizing downtime and maximizing productivity.
• Specialized expertise: Service providers have access to a wide range of skills and experience, enabling them to provide services that an in-house team may not be able to match.
• Flexibility: Service providers can offer customizable solutions that are tailored to the specific needs of the client, and can provide ongoing support as those needs evolve.

Types of Services & Average IT Services Costs

IT covers a wide range of industry specializations and expertise: cybersecurity, helpdesk services, and cloud management — just to name a few. 

This table breaks down typical IT services pricing for different kinds of IT work.

Note: Price ranges above are in U.S. dollars.

IT Services Costs and Fees Depend on Pricing Model

Outsourced IT agencies can charge for their services using several different pricing models, varying based on the scope of the project and clients' requirements.

Here are some of the most common pricing models used by outsourced IT agencies:

• Hourly Rates: This is one of the most straightforward pricing models used by outsourced IT agencies. Clients are charged an hourly rate for the time spent on a project or task. Hourly rates are typically used for short-term projects or when the scope of work is not well-defined.
• Fixed-Price: In a fixed-price model, the outsourced IT agency provides a quote for the total cost of a project upfront. This model is often used for well-defined projects with a clear scope of work, and the client pays a fixed price for the entire project.
• Retainer: A retainer model involves the client paying a monthly fee for a set number of hours of service from the outsourced IT agency. This model is commonly used when the client needs ongoing support, and it provides predictable costs for the client.
• Project-Based: In a project-based pricing model, the outsourced IT agency charges a fixed price for a specific project. This model is commonly used for larger, more complex projects that have a defined scope of work and timeline.
• Per User or Per Device: These pricing models are specific to projects with a managed service provider. The cost of managed IT services will depend on the number of users or devices the MSP support each month. 

Remember, that unexpected IT issues tend to spring up in an IT environment. Additional costs may arise if an IT provider is called upon for an emergency break/fix.

The pricing model service providers use is key to determining and estimating costs. Additionally, the nature of your project will dictate which pricing model IT services companies will most likely use.

Let’s take a retainer and a fixed-price model, for instance. IT companies that quote clients using a retainer model structure the engagement around the promise of continued, recurring work from month to month that will generally require the same amount of input each cycle. Things like hosting and regular maintenance fall into this category.

On the other hand, some partnerships won’t require ongoing collaboration. IT teams will only perform efforts like network installation once, so a fixed-price or project-based pricing model may be a better fit for these projects.

Understanding the different ways IT services companies approach the pricing breakdown of their work will prevent clients from experiencing sticker shock or confusion upon receipt of proposals.  

What Services can IT Services Companies Provide?

As mentioned above, the real cost of IT services on Clutch depends on the type of project and scope of work. Businesses should have a thorough understanding of what they need from an IT company before asking them for proposals. 

To have a proper idea of internal needs, it may help to make sense of the wide variety of services an IT services firm can offer. 

These are some of the common services offered by IT companies that clients can request (and potentially bundle for cost savings):

• Network Infrastructure: Design, installation, and management of computer networks, including wired and wireless networks, routers, switches, firewalls, and other network infrastructure components.
• Cloud Services: Cloud storage, virtualization, and cloud-based applications.
• Cybersecurity: Network security, vulnerability assessments, penetration testing, and security incident response.
• Managed IT Services: Ongoing support for IT infrastructure, including monitoring, maintenance, and troubleshooting.
• Software Development: custom software development services may include web applications, mobile applications, and desktop software.
• Data Analytics and BI: Data warehousing, data mining, and predictive analytics.
• IT Consulting: IT strategy development, IT process improvement, and IT project management.
• Help Desk Support: Remote assistance, troubleshooting, and problem resolution.

Learn more about IT services with our IT services glossary.

Location is one factor that determines the overall cost of IT services from company to company. There are a handful of reasons why this is true. 

For one, the cost of labor varies significantly from country to country. For example, labor costs in India and other countries in South Asia are generally lower than in the United States or Western Europe. As a result, IT services companies based in these countries can often offer lower rates than companies based in higher-cost countries.

Other factors relevant to differing pricing by country include exchange rates, regional market competition, and the regulatory landscape affecting areas like data privacy and IT. 

It’s important for businesses to get the best value for their money when working with IT services companies. If companies are content with outsourcing IT efforts to remote teams in different time zones, they may be able to save some money. However, this will not be the right fit for every company, so it’s important to assess your needs before making this decision.

Cost of IT Services is Dictated by Project Complexity

Several factors can affect the cost of working with an IT services company, but most of them trace back to the complexity of the project that needs to be completed.  

Here are some of the most significant factors that, when broken down, are related to project complexity:

• Scope of project requirements
• Level of expertise required for engagement
• Location of service provider
• Technology needed to complete the project
• Requested project timeline
• Service Level Agreements (SLAs)

Of course, IT services companies will base their required hours, team size, and timeline on the scope of the proposed work. Each of these aspects will directly impact the cost. A project with a broad scope of work will typically require more time and resources and, therefore, be more expensive.

Further, certain individuals with specialized technical skills may be needed for more complicated projects. Those human resources with deeper expertise will drive up the overall project cost. If a project requires a high level of expertise, the IT services company may charge more to reflect their specialized knowledge and experience.

As mentioned above, the location of the IT company can also drive up pricing, especially if it is located in a region with a high cost of living, such as Silicon Valley. Companies looking to cut costs can do so by seeking out companies in lower-cost locations through outsourcing.

Generally, the type of technology being used for projects shouldn’t cause too much of a discrepancy in pricing. However, it is important to note that efforts that require specialized or proprietary technology may cause IT companies to raise their prices for obtaining and using the required tech. 

Additionally, the project timeline is a reliable indicator of cost. Those without tight deadlines may not experience this, but clients seeking deliverables on a shorter-than-usual timeline will likely need more resources from their IT partner to get the job done. This increases the cost. 

Pay Attention to Service Level Agreements for IT Support Contract Pricing

Service level agreements (SLAs) are another driver of IT services pricing. An SLA is a contract that explains the scope of services that the IT service provider is responsible for and sets the standard of service that they’re required to meet within their engagement with a client.  

The ways in which SLAs impact cost is dependent on the requirements of the client — clients that need a higher level of service may find increased charges that reflect those needs. For instance, IT clients commonly request things like 24/7 IT support or guaranteed helpdesk response times. While these services are achievable by IT companies, the extra level of care and resources will boost the price. 

Clients should only request what they have a true need for within their SLAs and discussions with service providers. Taking a closer look at their budget and prioritizing IT must-haves will facilitate this process. 

Decide between in-house IT support and an MSP using our guide. 

IT Services Pricing Fluctuates Based on Needs

The security and success of companies with digital assets today is predicated on the strength of IT and cybersecurity systems. Not just anyone builds a safe system with confidence, so IT services companies are often hired as experts to facilitate IT processes.

The final cost of collaborations with IT services companies will depend on the hourly, per-project, or fixed rates of the provider. Additionally, the type of project clients wish to engage in will drive costs. 

Clutch gives you the resources to find, hire, and retain the right IT services partner with confidence.